#sitFRA - Improving the UX for your users - Where to start?
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Roel van den Berge discusses improving user experience (UX) by understanding user needs and integrating strategies that assess enterprise value, user productivity, and cost savings. Key topics include the difference between user interface (UI) and UX, using tools like the SAP workload monitor for adoption validation, and the keystroke-level model for calculating task completion time. The presentation emphasizes that effective UX leads to happier and more productive users.
#sitFRA - Improving the UX for your users - Where to start?
- 1. Improving the UX for your users Where to start?
- 2. Whoami? • Roel van den Berge McCoy & Partners • UI Consultant / Developer • SAP Mentor • UX Consultant @roelvdberge linkedin.com/in/roelvandenberge plus.google.com/+RoelvandenBerge
- 3. Topics • UI vs UX • UX Strategy • Workload Monitor • Keystroke-Level Model • Key takeaways • Q & A / Discussion
- 4. Topics • UI vs UX • UX Strategy • Workload Monitor • Keystroke-Level Model • Key takeaways • Q & A / Discussion
- 5. UI vs UX
- 6. Knowing your users is key to adoption
- 7. What good is a solution if it’s not being used?
- 8. Topics • UI vs UX • UX Strategy • Workload Monitor • Keystroke-Level Model • Key takeaways • Q & A / Discussion
- 9. Don’t ask users what they want
- 10. UX Strategy Discover • Understand processes • Understand user(group)s Assess • Enterprise value • User Experience • User Productivity • Cost savings UI Advice • Decision Tree
- 11. UX Strategy Discover • Understand processes • Understand user(group)s Assess • Enterprise value • User Experience • User Productivity • Cost savings UI Advice • Decision Tree Business case
- 12. UX Strategy Assess • Enterprise value • User Experience • User Productivity • Cost savings • Less training • Less time to complete a task • Fewer FTE • €€€
- 13. UX Strategy Assess • Enterprise value • User Experience • User Productivity • Cost savings • Less training • Less time to complete a task • Fewer FTE • €€€
- 14. Topics • UI vs UX • UX Strategy • Workload Monitor • Keystroke-Level Model • Key takeaways • Q & A / Discussion
- 15. SAP Workload Monitor – ST03N • In every SAP system • Measures transaction/program frequency and execution time • Instrumental in validating user adoption of a new UI/app
- 16. Topics • UI vs UX • UX Strategy • Workload Monitor • Keystroke-Level Model • Key takeaways • Q & A / Discussion
- 17. Keystroke-Level Model (KLM) • Simple method to calculate task-completion time • Easily compare old vs new designed UI Design UI Sufficient productivity gain? Build No Yes
- 18. KLM: the basics Code Operation Time K Key press and release (keyboard) 0.20 seconds P Point the mouse to an object on screen 1.10 seconds B Button press or release (mouse) 0.10 seconds H Hand from keyboard to mouse or vice versa 0.40 seconds M Mental preparation 1.20 seconds T(n) Type string of characters n x K seconds W(t) User waiting for the system to respond D(n0, I0) Draw n0 straight line segment with mouse of total length l0 centimeters Source: wikipedia
- 19. KLM: Example Example: Fill out contact details form: • Mentally prepare M • Point the mouse to field “first name” P • Click the mouse (and release) BB • Type “Roel” T(4) • Press tab to move to field “last name” K • Type “van den Berge” T(13) • Press tab to move to field “telephone” K • Type “0612345678” T(10) • Point the mouse to the Save icon P • Press Save (and release) BB M + P + BB + T(4) + K + T(13) + K + T(10) + P + BB = 9.6 seconds
- 20. SAP UI5 KLM Calculator • For your pleasure: KLMCalculator on GitHub
- 21. Topics • UI vs UX • UX Strategy • Workload Monitor • Keystroke-Level Model • Key takeaways • Q & A / Discussion
- 22. Key takeaways • UI is the what, UX is the how • UI = tech, UX = design • A good UX strategy involves knowing your users • Happy users are more productive • ST03N can validate user adoption • KLM can help validate a design
- 23. Thank you!