2016 Citrix Performance Management Report | Results & Analysis Webinar
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The 2016 Citrix Performance Management Survey surveyed 750 Citrix professionals to explore trends, challenges, and best practices in Citrix infrastructure. Key findings indicate a significant increase in the use of Citrix products, with most organizations using both XenApp and XenDesktop, while also highlighting the importance of proactive performance monitoring due to user experience concerns. Moreover, respondents reported dissatisfaction with current monitoring solutions and expressed a need for unified management tools.
2016 Citrix Performance Management Report | Results & Analysis Webinar
- 1. 2016 CITRIX PERFORMANCE MANAGEMENT SURVEY Results & Analysis June 2016
- 2. Moderator Christine Ackley Director of Marketing Operations eG Innovations Christine.Ackley@eginnovations.com
- 3. Logistics Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client. This webinar is being recorded. You will receive a link to the recording in a few days. A copy of this presentation is posted on Slideshare: http://www.slideshare.net/eginnovations/
- 4. The Citrix Performance Survey • Citrix performance survey – Conducted from Dec 2015 to Jan 2016 – Explored trends, current challenges & best practices • 750 Citrix professionals responded • Download the full report: http://bit.ly/1Za0p04
- 6. Analysis of the Survey Results Evolution of Citrix infrastructures Importance of Citrix performance monitoring Current Citrix performance monitoring practices Key Citrix performance monitoring needs Summary of findings
- 7. Evolution of Citrix Infrastructures
- 8. 1 82016 CITRIX PERFORMANCE MANAGEMENT REPORT Not surprisingly, Citrix XenApp is the most widely deployed Citrix product. Citrix NetScaler usage is 19% higher than what we had in our 2014 survey. 6% 7% 19% 21% 38% 47% 60% 62% 67% Cloud Workspace Cloud Bridge XenMobile ShareFile XenServer Provisioning Services XenDesktop Storefront NetScaler XenApp XenDesktop deployments up from 30 to 60% The relative numbers indicate that XenDesktop is being used in addition to XenApp – not as a replacement. Usage of Citrix XenServer and Provisioning services are also up compared to 2014 – by 10% and 9% respectively. Citrix XenMobile and ShareFile usage has grown by 50% from our last survey. 87% What Citrix products do you use in your infrastructure?
- 9. 1 92016 CITRIX PERFORMANCE MANAGEMENT REPORT 18% 19% 55% 0% 10% 20% 30% 40% 50% 60% 70% XenApp 4.5 XenApp 5.x XenApp 7.x XenApp 6.x 2% 16% 0% 10% 20% 30% 40% 50% 60% XenDesktop 4.x XenDesktop 5.x XenDesktop 7.x Of these, 62% have XenApp 6.x and 55% have XenApp 7.x. This indicates that many organizations have both XenApp 6.x and 7.x deployed. 60% of respondents have XenDesktop deployed. Of these, 53% have XenDesktop 7.x. 62% 53% While many organizations still use XenApp 6.x, most of the XenDesktop deployments are on 7.x. What versions of Citrix XenApp and XenDesktop do you have deployed?
- 10. 1 102016 CITRIX PERFORMANCE MANAGEMENT REPORT 6% 11% 19% 22% 42% When my current version reaches EOL Within 2-3 years Not sure Already migrated Within 1 year 64% will be on v7.x within a year How soon are you likely to migrate to the latest versions of Citrix XenApp and XenDesktop?
- 11. 1 112016 CITRIX PERFORMANCE MANAGEMENT REPORT 17% 19% 21% 22% 36% 40% 46% 49% 0% 10% 20% 30% 40% 50% 60% 70% 80% Virtualizing graphics processing Call centers Alternative to PC Refresh Offer remote desktops as a service provider Mobile application access Bring your own desktop/laptops/smartphones (BYOD) Remote partner access Branch office access Remote employee access 72% For what use cases are you using Citrix technologies?
- 12. 1 122016 CITRIX PERFORMANCE MANAGEMENT REPORT 2% 2% 4% 28% 40% 0% 10% 20% 30% 40% 50% 60% 70% 80% Oracle VM RedHat No virtualization Microsoft Hyper-V Citrix XenServer VMware vSphere 76% What virtualization platform(s) do you use for your Citrix infrastructure?
- 13. 1 132016 CITRIX PERFORMANCE MANAGEMENT REPORT 16% 43% 41% Yes Plan to in future No and no future plan Do you make use of Graphics Processing Unit (GPU) technology today? 59% of respondents expect to use GPU technology
- 14. 1 142016 CITRIX PERFORMANCE MANAGEMENT REPORT 80% 16% 4% Very important Somewhat important Not that important How important is the Citrix service to your organization’s business? 96% see Citrix as being business critical
- 15. Importance of Citrix Performance Monitoring
- 16. 1 162016 CITRIX PERFORMANCE MANAGEMENT REPORT 48% 45% 7% The most performance sensitive service Similar in performance demands as other services Not that performance sensitive Of all the IT services that your organization provides, is Citrix the most performance sensitive?
- 17. 1 172016 CITRIX PERFORMANCE MANAGEMENT REPORT 44% 42% 8% 6% Strongly Agree Agree No opinion Disagree When migrating to new versions of Citrix XenApp or XenDesktop, is performance one of your key concerns? 86% agree that performance is a key concern
- 18. 1 182016 CITRIX PERFORMANCE MANAGEMENT REPORT 28% 33% 39% Can see why it is slow and fix it Can see it is slow but dont know why Not able to confirm if it is slow When a user says “Citrix is slow”, are you able to fix it quickly? 72% are not able to quickly resolve “Citrix is slow” complaints
- 19. 1 192016 CITRIX PERFORMANCE MANAGEMENT REPORT 18% 25% 36% 39% 41% 45% 48% 0% 10% 20% 30% 40% 50% 60% Screen refresh is slow Video playback is slow User disconnects Printing problems Speed of access Slow application launches Frozen sessions Slow logins What are some of the common complaints you receive about your Citrix infrastructure? 52%
- 20. 1 202016 CITRIX PERFORMANCE MANAGEMENT REPORT 10% 26% 27% 28% 32% 34% 48% 51% 53% 54% 56% 0% 10% 20% 30% 40% 50% 60% 70% Not able to monitor GPU No simple way to forecast/plan No visibility into applications used in virtual… Too many silo tools No visibility outside Citrix tiers Lack of end to end performance view Lack single dashboard for Citrix tiers Need better monitoring of Citrix XenApp Users notice issues before you do Diagnosis is too slow/complex Citrix being blamed for everything Not able to measure the user experience What are the biggest performance management challenges in your Citrix Infrastructure? 62% Up Down
- 21. Current Citrix Performance Monitoring Practices
- 22. 1 222016 CITRIX PERFORMANCE MANAGEMENT REPORT 66% 3% 13% 15% 29% 32% 33% 0% 10% 20% 30% 40% 50% 60% 70% ComTrade Solarwinds No tools Microsoft SCOM Citrix NetScaler Insight Others Citrix EdgeSight/Director What tool(s) do you use for managing your Citrix infrastructure?
- 23. 1 232016 CITRIX PERFORMANCE MANAGEMENT REPORT 67% 21% 5% 4% 3% 2 to 5 6 to 10 1 More than 10 None How many tools do you have to use to manage the performance of your Citrix infrastructure? 67% use two to five tools to manage their Citrix infrastructure
- 24. 1 242016 CITRIX PERFORMANCE MANAGEMENT REPORT 3% 22% 41% 21% 11% 3% Don’t know 0-20% 21-40% 40-60% 60-80% > 80% What percentage of time do you spend on troubleshooting performance issues? 76% spend more than 20% of their time troubleshooting performance issues
- 25. 1 252016 CITRIX PERFORMANCE MANAGEMENT REPORT How often do users complain that “Citrix is slow” and you find out that the problem is not with Citrix but elsewhere? 24% 17% 21% 26% 12% 0-30% 31-50% 51-70% 71-90% 91-100% 59% believe that over half the time, performance problems are NOT due to Citrix.
- 26. 1 262016 CITRIX PERFORMANCE MANAGEMENT REPORT 45% 35% 20% Less than 1/3rd 1/3rd to 2/3 rd More than 2/3rd How often is your helpdesk able to resolve Citrix performance complaints or direct the problem to the right domain expert?
- 27. 1 272016 CITRIX PERFORMANCE MANAGEMENT REPORT 10% 53% 37% Fully satisfied Scope for improvement Not satisfied Are you satisfied with the way your Citrix infrastructure is being monitored and managed? 90% are not satisfied with the way they are managing Citrix infrastructures today
- 29. 1 292016 CITRIX PERFORMANCE MANAGEMENT REPORT 3% 9% 18% 70% Not very helpful I have this today Somewhat helpful Very helpful Would it be helpful to have a single console from which you can manage all your Citrix products/tiers? 88% would like to have a single console for managing all the Citrix tiers
- 30. 1 302016 CITRIX PERFORMANCE MANAGEMENT REPORT 56% 59% 64% 70% 84% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Performance benchmarks during migration Providing reports to management Auditing the Citrix infrastructure usage Reports for infrastructure optimization and capacity planning Proactive alerts so you can fix problems before users notice Troubleshoot problems quickly 90% Why do you need Citrix performance management?
- 31. 1 312016 CITRIX PERFORMANCE MANAGEMENT REPORT 30% 38% 43% 45% 47% 56% 57% 63% 64% 0% 10% 20% 30% 40% 50% 60% 70% 80% Reports for compliance Reports for post mortem diagnosis of problems Reports for management Capacity planning and forecasting reports Simple interface for helpdesk Intuitive dashboard In-depth metrics for faster troubleshooting Measure and alert on user experience End-to-end monitoring of Citrix and non-Citrix tiers Proactive alerts What performance management features are most important for you? 72%
- 32. 1 322016 CITRIX PERFORMANCE MANAGEMENT REPORT 27% 29% 30% 31% 37% 40% 42% 0% 10% 20% 30% 40% 50% 60% Virtualization platform Server OS Network in the data center Citrix tiers Storage Infra services (AD, Profile, etc.) Enterprise applications Network connection to the user terminals 53% When Citrix performance issues happen, where do most of these problems lie?
- 33. 1 332016 CITRIX PERFORMANCE MANAGEMENT REPORT 30% 37% 27% 6% Before deployment During deployment After you see problems Never When in the deployment lifecycle will you consider implementing a Citrix performance management solution? 67% will consider performance management either before or during Citrix deployment
- 34. Summary of Findings Expanding use cases for Citrix technologies has caused performance management for Citrix to grow in importance Respondents not satisfied with how they are managing Citrix Too many tools Too much time spent in troubleshooting Monitoring is very reactive User experience is top of mind for Citrix administrators Citrix professionals are looking to make monitoring and management proactive and automated
- 35. DABCC eG Innovations • http://www.eginnovations.com • Award-winning performance management solution eG Enterprise • Intelligent Citrix performance management with unified monitoring, diagnosis and reporting for Citrix and non-Citrix tiers • http://www.dabcc.com • Citrix & virtualization IT community • Serving the Citrix, VMware, Microsoft community and associated vendor ecosystem • Millions of visitors each year
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- 37. eG Innovations More details http://www.eginnovations.com/freetrial Contact Us info@eginnovations.com +1 (866) 526 6700 Download the full report http://bit.ly/1Za0p04