How to Deliver Exceptional End User Experience in Your Citrix Environment
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This document discusses how to enhance end-user experience in Citrix environments, emphasizing the need for effective monitoring and performance management. It outlines challenges faced by IT organizations and the importance of proactive issue resolution, showcasing solutions offered by EG Innovations for improved service delivery and user satisfaction. The document also highlights the significance of combining real user and synthetic monitoring to ensure optimal performance in complex IT infrastructures.
How to Deliver Exceptional End User Experience in Your Citrix Environment
- 1. How to Deliver an Exceptional End User Experience in Your Citrix Environment SPONSORED BY Bala Vaidhinathan CTO, eG Innovations
- 2. James Rankin, CTP Solutions Architect, Howell Technology Group @james____rankin Moderator: Please type your questions in the question box!
- 3. © eG Innovations, Inc | www.eginnovations.com 48% 45% 7% The most performance sensitive service Similar in performance demands as other services Not that performance sensitive Citrix – One of the Most Performance Sensitive Enterprise Applications Source: 2016 Citrix Performance Survey, http://www.eginnovations.com/solutions/sign-in?whitepaper=36 93% believe that Citrix is one of the performance sensitive services in enterprise networks.
- 4. © eG Innovations, Inc | www.eginnovations.com About eG Innovations Worldwide Locations Faster diagnosis and resolution of performance problems Enhanced service delivery and user satisfaction Maximum business productivity and cost savings Accelerated IT deployments and production rollouts Transform IT Service Delivery into Business Advantage eG Innovations is a provider of enterprise-class application and IT infrastructure performance management software that delivers end-to-end monitoring, diagnosis, reporting and analytics across physical, virtual, cloud, and hybrid IT environments. Global Headquarters: Singapore US Headquarters: New Jersey Founded in 2001
- 5. © eG Innovations, Inc | www.eginnovations.com Why Customers Come To Us • 75% of IT organizations are suffering from degraded business applications – IDC Research • 70% of the time, IT organizations learn about performance problems from end-users - Gartner • 31% of performance issues take more than a month to resolve or are never resolved - Forrester
- 6. © eG Innovations, Inc | www.eginnovations.com • Improved reaction time to issues: Able to respond to 99% of issues within 4 minutes • Proactive resolution of issues: Able to resolve 70% of issues before they impact customers • Reduced support costs up to 20% • Contributed to 25% higher server density, totaling $170,000+ in hardware cost savings • Achieved over 50% improvement in user logon times eG Enterprise: Customer Success
- 7. © eG Innovations, Inc | www.eginnovations.com FINANCE GOVERNMENT MANUFACTURING HEALTHCARE Customer Success
- 8. © eG Innovations, Inc | www.eginnovations.com INSURANCE UTILITIES SERVICE PROVIDERS LEGAL Customer Success (contd.)
- 9. © eG Innovations, Inc | www.eginnovations.com Awards & Recognition
- 10. © eG Innovations, Inc | www.eginnovations.com Citrix and eG Innovations Selected by Citrix as the exclusive Citrix monitoring solution for Citrix Synergy ’15, ’16, ’17, ‘18 and Citrix Summit ’16, ’17, ‘18 Global Technology Partner for Citrix www.citrix.com Citrix Ready certified for all products in the Citrix stack
- 11. © eG Innovations, Inc | www.eginnovations.com When is a Citrix User Happy? Well-planned infrastructure & service delivery Proactive resolution before services are impacted Reliable Fast mean-time-to- repair (MTTR) Available at all times Low response time Available Performing Well High throughput
- 12. © eG Innovations, Inc | www.eginnovations.com Logon is slow Application is slow to launch Session gets disconnected Keystrokes don’t show up on time Multimedia playback is choppy User ExperiencePrinting doesn’t work What Constitutes Citrix User Experience? User Experience Monitoring ▪ How long did Citrix logon take? If slow, why? Profile? AD? GPO? ▪ How long does app launch take? ▪ What is a user’s screen refresh latency?
- 13. © eG Innovations, Inc | www.eginnovations.com Comparing the Different Approaches User Experience Monitoring Real time user experience Visibility into ICA virtual channels Server-side diagnostics Network diagnostics Client-side diagnostics Session simulation Monitoring from the network Monitoring from the server side Monitoring from the client side Limited Limited
- 14. © eG Innovations, Inc | www.eginnovations.com ✓ Emulates users ✓ Imposes the same workload again and again ✓ Provides a measure of experience EVEN when there is no real load ✓ Monitors real users ✓ Actual workloads ✓ Direct measure of what users are seeing Synthetic Monitoring Monitoring Citrix User Experience with eG Real User Monitoring User Experience Monitoring ▪ Simulate logon; launch different applications ▪ Synthetic monitoring from multiple locations ▪ Real user monitoring from the client, network, server ▪ eG uses a combination of both approaches
- 15. © eG Innovations, Inc | www.eginnovations.com eG Enterprise – Live User Experience Monitoring Demo
- 16. © eG Innovations, Inc | www.eginnovations.com Simplify Citrix Service Management with eG
- 17. © eG Innovations, Inc | www.eginnovations.com Citrix Services Delivery Overview Access Layer NetScaler Gateway Storefront Services Control Layer Delivery Controller License Server Directory Servers SQL Server Physical/Virtual Resources VMware Horizon | Citrix XenApp | Oracle | SAP | Microsoft | Enterprise Apps ... Citrix XenApp / XenDesktop (WAAS) IT Services User Groups / Consumers / Customers Trading | Accounting | Online Banking | Patient Records | ... Internal/External Customer-Facing IT Services Infrastructure Health Application Health Business Transaction Health / End-User Experience Pooled Desktops | Hosted Apps | Shared Desktops | XenClient | Remote PC
- 18. © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management Challenges • No longer a single product • No unified API/toolset to manage these tiers
- 19. © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management Challenges • Citrix Director only covers monitoring of limited Citrix tiers Director
- 20. © eG Innovations, Inc | www.eginnovations.com Pitfalls of Siloed Approach Access Layer Control Layer Delivery Controller License Server Directory Servers SQL Server Physical/Virtual Resources VMware Horizon | Citrix XenApp | Oracle | SAP | Microsoft | Enterprise Apps ... Citrix XenApp / XenDesktop (WAAS) IT Services User Groups / Consumers / Customers Trading | Accounting | Online Banking | Patient Records | ... Internal/External Customer-Facing IT Services Infrastructure Health Application Health Business Transaction Health / End-User Experience Pooled Desktops | Hosted Apps | Shared Desktops | XenClient | Remote PC NetScaler Gateway Storefront Services
- 21. © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management Challenges • Performance of the non-Citrix tiers can also impact Citrix performance
- 22. © eG Innovations, Inc | www.eginnovations.com StoreFront Firewall Firewall NetScaler Desktop Delivery Controller Virtual Machine Infrastructure Virtual Desktop Agent XenMobile SaaS, Web, Mobile, Data Provisioning Services XenApp Profile Store License Server Data Store Domain Controller Cloud Switch SAN Where is the Root Cause? What is the root cause of the service problem? Network? VMware? AD? SQL? Storage? Profile Server?
- 23. © eG Innovations, Inc | www.eginnovations.com
- 24. © eG Innovations, Inc | www.eginnovations.com Citrix Cloud Topology and Dependency Mapping Best Practice #10
- 25. © eG Innovations, Inc | www.eginnovations.com Unified Monitoring of Everything Citrix Complement & Extend Citrix Performance Management Solutions NetScaler Insight Center/MAS Multiple Admin Consoles Director/ EdgeSight Citrix Products eG Enterprise Performance Monitoring Suite
- 26. © eG Innovations, Inc | www.eginnovations.com Too Many Metrics... How to Make Sense of Data and Get Actionable Insight? Analyzing all metrics manually and trying to identify the root cause of problems is challenging Citrix admins need artificial intelligence and automated analytics to process metrics, correlate them across different sources, track unusual patterns and trends, and pinpoint the root cause of problems.
- 27. © eG Innovations, Inc | www.eginnovations.com Automatic Root Cause Diagnosis Uncover the real cause of the problem. Prove it is not Citrix!
- 28. © eG Innovations, Inc | www.eginnovations.com eG Enterprise – Live Demo
- 29. © eG Innovations, Inc | www.eginnovations.com eG Enterprise: Differentiators • End-to-end monitoring of all infrastructure tiers • Unified performance visibility on a single pane of glass: user experience, applications, and infrastructure • End-to-end service topology • Real user experience and synthetic monitoring • Purpose-built monitoring models with deep performance insights and domain expertise • Automatic baselines for intelligent alerting • Automated discovery and dependency mapping • Correlative intelligence and root cause diagnosis • Built-in analytics, recommendations and control actions for troubleshooting and performance optimization
- 30. © eG Innovations, Inc | www.eginnovations.com Monitoring Citrix Cloud Environment eG Enterprise Web Console • Agentless monitoring of the Delivery Controller in the control plane through Citrix APIs • Agent-based monitoring XenApp Server, Cloud Connector, hypervisor, AD, etc. in the resource plane • Agentless monitoring of XenDesktop VMs Best Practice #10
- 31. © eG Innovations, Inc | www.eginnovations.com Go Beyond Monitoring & Troubleshooting Right-Sizing Planning Auditing Optimization • Analyze usage patterns • Load-balance your IT infrastructure • Measure resource utilization against availability • Get the most out of your infrastructure • Predict when you will run out of resources • Forecast future requirements • Make information available for audits • Get reports for regulatory compliance Out-of-the-Box Analytics & Historical Reports
- 32. © eG Innovations, Inc | www.eginnovations.com Full Stack Monitoring End-User Experience Application VMware Horizon Database/Storage Operating System Virtual Machine Cloud Infrastructure
- 33. © eG Innovations, Inc | www.eginnovations.com Dramatically simplify and accelerate application performance management. Deliver peak performance, user satisfaction and ROI. User Satisfaction IT Productivity Higher service uptime Simplicity Cost control & ROI Total Citrix Performance Management “ ” eG Enterprise: Benefits
- 34. © eG Innovations, Inc | www.eginnovations.com eG Enterprise Use Cases Citrix/VDI Monitoring Ensure superior user experience and reliable VDI service for Citrix and VMware Horizon Application Performance Monitoring (APM) Troubleshoot code-level issues for Java and .NET applications Enterprise Application Monitoring SAP ERP, Siebel CRM, Microsoft Dynamics, Office 365, SharePoint, etc. Unified Monitoring Single-pane-of-glass visibility of the entire IT infrastructure (physical, virtual, cloud and container)
- 35. © eG Innovations, Inc | www.eginnovations.com
- 36. © eG Innovations, Inc | www.eginnovations.com Thank You! www.eginnovations.com info@eginnovations.com +1 (866) 526 6700
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