2016_AIT_StandardPresentation_080116
- 1. Introducing AIT Worldwide Logistics Presented by Bobby Finn
- 2. Mission Statement At AIT, we vigorously seek opportunities to earn our customers' trust by delivering exceptional worldwide logistics solutions while passionately valuing our co-workers, partners and communities. Company Culture Core Values Earn our customers’ trust Passionately value co-workers Actively engage in our communities Always conduct ourselves ethically High performance at a world- class level
- 3. Company Background AIT Cares Committed to 5 community service hours per co-worker Quality Globally deployed Quality Management System (QMS) Ownership Private corporation 100% management owned Regional Headquarters Chicago, USA Hong Kong, China Amsterdam, Netherlands Industry Global supply chain management provider Flexible, non-asset based Global Network 51 global offices Over 950 co-workers Established in 1979 $295 $338 $326 $350 $431 $455 $498 $0 $100 $200 $300 $400 $500 $600 2010 2011 2012 2013 2014 2015 2016 Goal Revenue in Millions, USD 60% 40% Domesic International
- 4. Certifications Government Certifications Licensed Freight Forwarder (DOT/FMSCA) Licensed Motor Carrier (DOT/FMSCA) Licensed Freight Broker (DOT) Hazardous Materials Certified (DOT) Indirect Air Carrier (TSA) Certified Cargo Screening Facility (TSA) Non-vessel Operating Common Carrier (NVOCC) Ocean Transportation Intermediary (FMSCA) Truck Broker (FMSCA) Licensed Customs Broker (U.S. Customs) Customs Bonded Carrier (U.S. Customs) C-TPAT Certified Consolidator (U.S. Customs) Registered under the Bioterrorism Act (FDA) Food Handling Facility (FDA) SmartWay® Transport Partner (EPA) Civil Reserve Air Fleet (CRAF) Carrier (DOD) ITAR Registration (DDTC) Industry Associations and Affiliations Transported Asset Protection Association (TAPA) Cargo Network Services Corporation (CNS, an IATA Company) Air Forwarders Association (AFA) World Freight Alliance (WFA) WCA Perishables National Customs Brokers & Forwarders Association of America (NCBFAA) National Defense Transportation Association (NDTA) National Safety Council Small Business, Non-Scheduled Chartered Freight Air Transportation Small Business Air Freight Forwarder (NAICS #481212)
- 5. Global Network Regional Headquarter Locations: Chicago, United States, Amsterdam, Netherlands and Hong Kong, China AIT offices Partner network
- 6. With an asset-light business model supporting a variety of services, AIT creates scalable solutions that meet the demands of the most complex supply chains. U.S. Domestic Products North American Transportation Network International Products Transborder Brokerage Services 3PL Services Warehousing Global Service Offerings
- 7. North American Distribution Same Day/Next Flight Out Next Day Two Day Three-Five Day Deferred Truck Load Brokerage/Intermodal Membership with the Transportation Intermediaries Association (TIA) Charter Services Residential Delivery/Special Services LTL Freight Management 3PL/Warehousing Domestic Product
- 8. Daily Departures: Consistent, scheduled service for just-in-time shipments. Dedicated Network: Operated by AIT, for AIT customers, fewer breakbulk locations, fewer touches, reduced damage. Averaging 80,000 domestic transactions per month. North American Truck Network Premier Reliability: 98% on time delivery. Flexible Capacity: Ability to flex up or flex down as customer volumes dictate/controls network cost, reduces empty mile runs. Expedited LTL Service: Ease of LTL with time definite delivery.
- 9. North American Truck Network Map
- 10. Product Statistics 76,000 shipments per month 59 million pounds managed per month YTD on-time performance: 98.6% Average claims ratio: 0.69% Truckload Brokerage Over 9,400 carriers within network 1,335+ loads managed per month 27% YOY growth 2015 Domestic Statistics Product Breakdown (shipments per month) Same Day: 2,346 Next Day: 10,348 Two Day: 4,953 3-5 Day Deferred: 32,450 Residential Delivery: 24,300 MyLTL Freight Management 3.9 million pounds managed per month 29 LTL carriers under contract
- 11. Air Product Global Unified global operating system enhances efficiency and visibility 98.5% on-time performance Flexible service offerings meet your customers’ needs and provide best-in- class value: Domestic Flexible, fully integrated domestic network Optimized airline capacity management and cost with end- to-end reliability Ability to operate across multiple gateways Precisely defined and measured global processes ensure reliable service and customer satisfaction Broad access to capacity enables business growth even in areas with high volume/demand lanes Elite Urgent Delivery 24-48 Hour Transit (Next Flight Out) Premier Rapid Delivery 48-72 Hour Transit (Priority Consol) Economy Affordable Delivery 4-5 Day Transit (Standard Consol)
- 12. AIT Core Carrier Program Twelve preferred air carriers meet AIT’s stringently defined service and capacity criteria while mutually recognizing AIT as a key global partner. A diverse product mix in Life Science, Perishables, AOG and Technology makes AIT a partner of choice in the airline industry AIT customers receive priority status and benefit from strong bargaining power with AIT’s core carrier partners e-Freight integration with carriers simplifies processes and reduces costs AIT’s veteran Global Air Procurement team combines more than 100 years of experience and relationships with the world’s largest airlines Air Procurement Strategy
- 13. Ocean Solutions Seamless transportation movement Flexible, nimble network Capacity and cost optimization with end-to-end reliability Gives our clients the ability to optimize capacity in all modes of transportation Unified global operating system enhances efficiency and visibility Seasoned, solutions-based product leaders with diverse experience Strategic carrier network focusing on long-term growth. Solutions are key drivers Providing customers with options Up-to-date market intelligence Multi-faceted relationships throughout the transportation industry Agile, based on extensive trade knowledge
- 14. Core Carrier Program Ocean carriers in AIT’s network belong to one of three different classes. Together, the flexible network satisfies a complete range of ocean shipping needs. Ocean Procurement Strategy Strategic: Long-term carrier mainstays with global reach and the ability to grow with any business Transactional: Carriers utilized on a short-term basis and focused on the “rate of the day” Niche: Carriers specializing in specific lanes who may not have the ability to operate multi-trade LCL
- 15. Transpacific Regional Headquarters Hong Kong, China Close proximity to Hong Kong International Airport, the world’s busiest cargo airport Hong Kong is leading as one of the top container handling areas in the world Class A Licensed Shenzhen is home to four deep-water harbors, accommodating ocean traffic Road trucking covers the entire Southern part of China, Greater Pearl River Area and Xiamen Press Release
- 16. Transpacific Regional Headquarters 4PL Management Carrier contract utilization BLP consolidation PO/Cargo management Economical routing Ground Distribution Cross-dock operations U-turn shipments Warehousing Export bonded facilities Non-bonded facilities
- 17. Transpacific Regional Headquarters Air Dangerous goods Life Science products Hi-tech Retail Ocean LCL Project cargo Retail DC bypass Pre-distribution Container loading sequence GOH Additional Services eCommerce solutions Charters Hand Carry Buyer Consolidation Air Consolidation
- 18. European Regional Headquarters Amsterdam, Netherlands Ideally located in northwestern Europe Rotterdam – Europe’s largest port Expanded in 2014 to accommodate greater capacity Schiphol/Amsterdam – Europe’s third largest airport 1.48 million tons of cargo 317 scheduled destinations in 90+ countries Excellent multimodal connections Press Release
- 19. European Regional Headquarters: Dedicated Warehouse 20,000 sq meters (66,000 sq feet)
- 20. Customs Brokerage With extensive knowledge of ever-changing government initiatives and international trade practices, AIT is dedicated to protecting your cargo while providing timely and accurate customs clearance. Licensed brokers 10+2 Importer Security (ISF) Remote Location Filing (RLF) Automated broker interface Automated invoice interface Continuous bonds ACE processing – periodic monthly statements and ACH Coverage / RLF Licensed brokers located in each of the four continental U.S. time zones Eastern: Pittsburgh and Atlanta Central: Chicago (gateway) Mountain: Denver Pacific: Los Angeles (gateway) Each location’s staff is fully trained on RLF procedures Wheels-up clearances available MyAIT Support Real time customs clearance, FDA release and delivery details Direct document access and print capabilities
- 21. External Audits FDA audits No audits have been performed by U.S. Customs and Border Protection (CBP) Staff Metrics 99+% accurate in clearance data 97% on time in ISF filing 140 entries per person per month ACE transmissions 95% prior to full implementation Customs Brokerage Compliance Compliance with FDA, USDA, DOT, TSA and C-TPAT regulations Compliance Support for EPA, Fish and Wildlife and other government entities TIB processing and closures Carnet issuances, validations and cancellations
- 22. Government Proud supporter of all U.S. military divisions Global service with complete export and import programs combined with industry-leading domestic capabilities to support any size, weight or project cargo End-to-end supply chain visibility with 24/7 coverage on all continents High Performance culture Broadly experienced staff of logistics experts dedicated to government cargo operations Best-in-class procurement strategy Government and Aerospace Control Tower support Value Added Services Syncada™ provides easy payment processing Global White Glove available Cold chain AOG and OBC 24/7 air charters with any size aircraft Warehousing High value and high sensitivity shipment handling Document expertise 24/7 emergency shipment availability
- 23. Government Qualifications DOS, DOD, DCMA and DLA-approved forwarder NDTA member Small Business Forwarder under NAICS #481212 Foreign Military Sales (FMS) specialist with active contracts under management Full hazardous material management certification CRAF partner with CONUS/OCONUS services Offering IHAT services under approved SCAC Customized tenders Spot quoting Compliance Global compliance and ITAR certified DSP and BIS license management processes Strict compliance and Regulatory Affairs management IATA and FMC registered TSA certified and C-TPAT compliant Strict vendor vetting and management Quality assurance and internal audit programs
- 24. Residential Delivery Division Overview Omnichannel fulfillment and distribution model: Import of goods, Warehousing, Ultimate mile delivery Custom-tailored solutions Comprehensive suite of service and technology solutions Onboarding and Implementation Operations Information Technology Customer Service Loss Prevention Defined process Ongoing weekly internal and external co-management Customer Service Dedicated action team Online bilingual chat service Customizable SOPs Tracking and tracing Dedicated Control Towers Internal-facing with customer External-facing with consumer SharePoint blog Document management Account Management and Accountability Defined metrics and goals Performance measurement QBR process with balanced scorecards
- 25. Residential Delivery Ultimate Mile Threshold Room of choice White Glove Standard – unpack, remove, dunnage removal Ultimate – unpack, assembly or set-up, dunnage removal Customized solutions Reverse Supply Chain Return goods management Warranty exchange SKU-level asset tracking Disassemble and pack Charitable donation management Technology Online appointment scheduling IntelleCall automated calls Client-branded email communications Capacity management tools MyAIT technology suite of shipment and inventory management tools Customized reporting and information flow EDI available for any format including: X12 XML Flat files FTP VAN AS1, AS2, AS3
- 26. Life Sciences Vast experience managing cold chain and temperature-controlled logistics challenges 24/7 customer support and GPS tracking Global active and passive container support Envirotainers Phase-change containers Clinical trial support Critical blood and blood product shipment management Distribution direct to sales reps Medical devices Emergency shipments Reverse logistics Government support Proactive in-transit temperature monitoring and reporting Global re-icing capabilities Strong knowledge of foreign country regulations Cost-effective solutions
- 27. Perishables Ability to maintain end-to-end cold chain integrity Customized packaging solutions Extended operational hours Mid-shipment intervention AIT’s building is the only in-bond temperature-controlled facility at ORD Routine research and integration of the most effective cold chain solutions End-to-end track and trace Nationwide temperature-controlled white glove door-to-door service Peerless customer service Team of Perishable logistics professionals International expertise Average staff member has more than 10 years of experience Unparalleled sophistication in: Documentation Compliance Customs regulations New Product Introduction Specialists Ability to create multi-unit sample packages Claims ratio: 0.02% Currently servicing more than 300 of the top food companies in the U.S. More than 87 million pounds delivered
- 28. Retail Logistics Supply Chain Solutions Contract logistics Pool distribution Cross-docking Flexible speed-to-market delivery options Trans-loading and drayage De-containerization FTL LTL Dedicated carriage Rapid Development Centers Supply Chain Solutions Southeast Asia distribution Retail Distribution Bypass projects Consolidations Warehousing Scheduled ultimate mile service Flexibility Security Product custody Professional representation Ultimate Mile Expertise DC to Store DC to Pool Pool to Store Store to Pool Bypass shipments and returns Store-to-store transfers
- 29. Retail Logistics: Transpacific Export
- 30. Retail Logistics: Speed to Market Origin/Destination Solutions Multimodal On-time Claims-free EDI/web technology Customs brokerage Competitive solutions International Inbound Consolidation PO Verification Origin pick-up and drop-off Warehousing and consolidation Inventory management Packaging and labeling Transparent inventory Customer service excellence Domestic Consolidations PO management and vendor verification Pick-up from multiple vendors Timely release for timely delivery New Store Construction Contractors and vendor management Time-specific deliveries Specialized equipment Store fixtures, non-commercial goods, construction materials 24/7 Product Replenishment Scheduled ultimate mile support Volume and seasonal spikes
- 31. Personal customer service Work directly with customers to simplify and hasten the pace of the engagement process Dedicated EDI support Rapid, accurate exchange of critical business data All standard industry formats and protocols Best-in-class technology Logistics experts work hand-in-hand with dedicated IT team Ability to work across all business platforms Custom-built dashboard providing real-time shipment visibility DataSync provides automatic integration with partners, payment agencies and suppliers Technology Solutions
- 32. Technology Solutions MyAIT Customer Portal Web-based portal delivers timely tracking and document information Booking Quote requests Inventory tracking PO management Customization and Reporting Customizable shipment information displays Exportable data Email alerts Status triggers Critical shipment movements Vertical Market Support Online portal allows consumers to schedule delivery appointments Customer service options for Residential Delivery consumers: Call center Email Instant Messaging Custom branded emails provide links to scheduling and status updates Proprietary IntelleCall system calls consumers with automated delivery messages
- 33. DataSync AIT’s DataSync system allows for automatic integration with the IT systems of other logistics carriers, payment agencies, and suppliers. By automatically accessing and integrating data into your system manual routine transactions can be automated, shipment completions sped up and staff efficiencies increased. Enabling DataSync’s “robots” across your partner ecosystem will increase your business agility and can improve customer service experience. Advanced Techniques and Applications Social Media and Brand Monitoring Real-time insights about customers, products and competitors from social media data Outwit the competition with dynamic price monitoring across thousands of products in real-time Enable Data Integration regardless of APIs, Connectors, or Files (classic EDI) Extend enterprise applications, business processes and information to mobile platforms
- 34. DataSync Custom “Robots” TSA Known Shipper verification Retrieve shipment quotes Create shipments Extract shipment related documents Extract near real time status updates Email shipment notifications to customers Collect financial data from Payment Agencies Request Service Failure reimbursements Internal system monitoring and spam prevention Features and Benefits Quick integrations using websites Enables integrations independent of partner involvement Monitor and extract information from web enabled email clients Send email notifications Process pdf, excel, csv, xml and other data files Check internal systems for availability using monitoring portals “Robots” can be run on a schedule or interactively Deliver actionable results by making BIG DATA consumable
- 35. AIT utilizes a comprehensive approach to Quality Management, comprised of three major programs: Quality Management System (QMS) Corrective and Preventive Action (CAPA) Process Quality Satisfaction Index (QSI) Our comprehensive approach to Quality Management is an integral part of how we deliver exceptional worldwide logistics solutions. The end goal of the AIT QMS is customer delight, which means that customers enjoy and appreciate every aspect of the service and every contact with AIT. Quality Management
- 36. Quality Management Quality Management System Defines, measures, and continually improves the service provided to our customers Based on International Standards Organization (ISO) best practices and Six Sigma methodology Key Performance Indicators (KPIs) monitor the performance of core processes crucial to the customer experience Centralized process documentation facilitates coworker alignment with standardized process framework and best practices Corrective and Preventive Action Drives continuous process improvement Systematic investigation of root causes of identified issues or risks Prevents recurrence and occurrence of undesirable situations Quality Satisfaction Index Earn customers’ trust by implementing scheduled customer satisfaction surveys, listing to the voice of our global customer base Ties into the Quality Management System to ensure a consistent Customer experience Ensures that AIT is aligned with customer needs and expectations
- 37. Quality Management System Map Data: Updated May 31, contains April 2016 Performance
- 38. Quality Management System: Performance Results
- 39. Quality Management System: Resource Center
- 40. Corrective and Preventive Action (CAPA)
- 41. Quality Satisfaction Initiative (QSI) Survey
- 43. Why AIT? Stability Our financial strength enables AIT to make all financial decisions without constraint, but with responsibility and accountability. Partnerships We believe in the value of partner- ship. You can rely on AIT as a sound financial partner as well as business partner. Shipment Visibility Our dedicated staff makes sure your shipments and their statuses are monitored 24 hours a day, 7 days a week. Customer Service Our operation specialists provide the personal touch to each and every shipment, from point of origin to point of destination. Technology AIT’s in-house programming team provides comprehensive EDI support, supply chain visibility and e-business integration solutions. Service and Performance AIT drives the complexity out of transportation. From our domestic services to import and export options, with AIT one call does it all.
- 44. Bobby Finn Senior Account Executive bfinn@aitworldwide.com AIT Worldwide Logistics Eagan, MN 55121 www.aitworldwide.com