2017 MATC Scholars Program: Ms. Amy Maki
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The document outlines a communication skills workshop led by Ms. Amy O. Maki for MATC Scholars at the University of Nebraska-Lincoln from September 27-30, 2017. It covers learning objectives, effective communication components, and strategies for improving both verbal and written skills, including drafting a personal statement. The session emphasizes the significance of non-verbal cues and provides guidance for successful academic interviews.
2017 MATC Scholars Program: Ms. Amy Maki
- 1. Communication Skills Ms. Amy O. Maki, M.Ed. MATC Scholars Program September 27-30, 2017 University of Nebraska-Lincoln
- 2. OUTLINE • Introduction • Learning Objectives • Learning Outcomes • Session Presentation • Conclusion
- 3. LEARNING OBJECTIVES • The components of effective communication • The importance of appropriate writing and speaking in academic and corporate settings • Improvement of communication skills through written and verbal activities • The role of non-verbal communication cues • Components of a personal statements
- 4. LEARNING OUTCOMES • Gain a better understanding of effective communication skills and their importance • Learn how to avoid some common mishaps in communicating • Acquire an appreciation of the role of non- verbal communication cues • Begin a personal statement draft
- 5. Session Overview • Terminology & Philosophy • Components of Verbal Communication • Components of Written Communication • Academic In-person Interview (Active Learning) • Writing Your Personal Statement (Active Learning) • Conclusion
- 6. Terminology & Philosophy Definition of Communication 1. An act or instance of transmitting 2. Information transmitted or conveyed A verbal or written message 3. A process by which information is exchanged between individuals through a common system of symbols, signs, or behaviors http://www.merriam-webster.com/dictionary/communication
- 7. Components of Verbal Communication • What words do you use? The message • How do you verbally communicate? Tone, pitch, pace (Paraverbal) inflection • What does your body communicate? Body language • What was being said? Listening • Who are you speaking to? Audience
- 8. Components of Written Communication • Who is it for? Audience • What is the message? Word choice • How is it written? Punctuation, word usage, grammar, format Remember the old adage “Writing is Rewriting”
- 9. Active Learning Scenario I Scenario I: You see the cashier smile at you as you wait in the checkout line. You stop your texting and smile back as the woman in front of you says “NO” to the foot- stomping child whose hand she tugs. Noticing the commotion, the two deaf people signing to one another turn around.
- 10. Active Learning Scenario II From Eats, Shoots & Leaves by Lynne Truss A panda walks into a café. He orders a sandwich, eats it, then draws a gun and fires two shots in the air. “Why?” asks the confused waiter, as the panda makes towards the exit. The panda produces a badly punctuated wildlife manual and tosses it over his shoulder. “I’m a panda,” he says, at the door. “Look it up.” The waiter turns to the relevant entry and, sure enough, finds an explanation. “Panda. Large black-and-white bear-like mammal, native to China. Eats, shoots and leaves.” by Lynne Truss
- 11. Preparing for Academic Interview and Writing a Personal Statement Questions that need to be answered: 1. Why graduate school? 2. Within my discipline what interests me? 3. Why this particular institution? 4. Why am I qualified? 5. What are my strengths and weaknesses? 6. What do I bring to the graduate program? 7. What are my plans after graduation? 8. What type of career am I considering? 9. What personal values will guide my decisions? 10.Do I have a plan?
- 12. Academic In-person Interview It is generally accepted that between 70-90% face-to-face verbal communication is “nonverbal” and “paraverbal.” Listen to what is being asked or said and keep your response on point and to the point while keeping in mind the following: Nonverbal Paraverbal Body Language Pace Posture Tone Mannerisms Volume Proximity Inflection Eye contact Pitch
- 13. Barriers/Reminders: Verbal Communication Barriers • Not listening • Use of idioms, acronyms, abbreviations • Distractive mannerisms • Rambling responses • Grammatical errors (Subject verb agreement) • Inappropriate body language (no eye contact, slouching, finger pointing) Reminders • Listen • Be concise/focused • Be aware of proximity • Volume, Pace, tone, pitch • Word usage (Grammar)
- 14. Writing Your Personal Statement Activity • Personal Statements usually focuses on who you are, that is, your qualities and character. It can also include your research interests if a statement of purpose is not requested. • The Audience may be faculty, discipline specialist, and non-specialist. • Using the short guide to writing a personal statement (by Strode’s College in Egham Surrey) start a draft.
- 15. Barriers/Reminders: Written Communication Barriers • Lack of preparation • Lack of focused response • Grammatical errors Reminders • Read the instructions • Remember the audience • Be concise/focused
- 16. Conclusion To successfully conveying a verbal or written message – to communicate: • Clearly understand what is being asked • Think through the response • Respond to the specific request directly & concisely • Practice
- 17. Slide design © 2009, Mid-America Transportation Center. All rights reserved. Ms. Amy O. Maki, M.Ed. Founder/President A.O. Maki & Associates, L.L.C. 12821 82nd Avenue NE Kirkland, WA 98034 amyomaki47@gmail.com CREDITS