2020 Kaizen Alliance Partner Program
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The Presto Kaizen Alliance offers a partnership program for IT service providers and consulting firms, providing tools and support for digital transformation and continuous improvement. Partners can join as Bronze, Silver, or Gold members, each with different benefits and commission structures, enabling them to earn income through client referrals and product sales. The program promotes networking and shared learning to enhance digital capabilities and customer service among its members, while offering comprehensive support and marketing resources.
2020 Kaizen Alliance Partner Program
- 2. The PRESTO Kaizen Alliance Welcome We look forward to partnering with you as your IT service provider and as performance enhancement business consultants. We are here to offer you the support you need to bring innovation and value to your clients guiding them along the way to their next digital transformation destination
- 3. We are delighted to have created an elite global network of product users consisting of expert operational excellence business consulting firms who have since become our ambassadors for our continuous improvement solutions both in Europe and overseas growing together with us while bringing our technology to their market and clients. Partner with us by joining the PRESTO Kaizen Alliance or reach out to a partner in your area to learn more about how you can collaborate with us. Our supporting partners and product trainers
- 4. We are the producers of PRESTO Digital Enterprise, a one-stop-shop set of “best of breed” Business Intelligence tools fully integrated into one fun and easy-to-use product Used by consultants together with their clients, PRESTO offers continuous improvement and performance enhancement reporting based on the core principles of operational excellence and Lean Six Sigma. PRESTO is an optimal product for companies looking to support continuous improvement via a 360° visibility and governance into key performance indicators while installing a company-wide sense of urgency, sense of accountability, and sense of purpose Complementing our product, we will become your IT partner offering you the required training and coaching services you will need to allow you to expand your Digital Transformation service offering bringing many new forms of IT-support services to your clients What we offer consultants: What we offer new consultants: We have been there and done that and are happy to help you do the same launching your new business using our network, our support archive, social media and our go-to-market approach Our PRESTO Kaizen Alliance is a rapidly-growing global group of boutique consulting companies with rich levels of experience and expertise who partner with us to become more ‘tech-savvy’. Joining the Kaizen Alliance you will have the opportunity to network, share best practices and hear lessons learnt from our digital transformation experiences in the field We have a rich library of marketing material to get your name out there and the support media to coach you into becoming PRESTO product champions and digital transformation change agents. We look forward to accompanying you on this wonderful journey
- 5. OPPORTUNITY is everywhere ! Financial services & legal Entertainment, media & publishing Retail Manufacturing Utilities & Telecom Energy & chemicals Life science & healthcare Software & hi-tech Business Process Management • Customer support • Finance & accounting • Transaction management • Tax preparation • Web design • Computer programming • Data entry • Healthcare administration • Procurement services • Human resource administration • Billing & payments • Distribution logistics Knowledge & Legal Process Management • Equity & market research • Research & development • Creative services • Engineering • Due diligence • Administration • Draft preparation • Privacy controls Shop floor management The PRESTO market opportunity
- 6. API feeds API feeds API feedsAPI feeds upload /extract single sign on Automate continuous improvement with PRESTO A P I Manual input
- 7. The PRESTO footprint User (client) Kaizen Alliance Partner
- 8. ‘PRESTO opened the door to allow us to acquire a large client who needed digital continuous improvement governance coupled with Lean know- how support offered by our team’ Sweta Pandey, Director Gazelles Management Consulting, Dubai Vivien Charrey, Owner LSS Master Black Belt ViC Advisory, Milan Italy ‘My collaboration with TOPP TI has been an amazing experience in growth expanding my client portfolio into Switzerland while allowing me to add manufacturing to my predominately service- oriented skill sets.’ Consultant experiences
- 9. ‘In a few short months after joining the Kaizen Alliance I landed a client in Germany followed by an industry leader in security services in Belgium. The collaboration with the team at TOPP TI and becoming a PRESTO product champion allowed me to add Lean and continuous improvement to my service offering’ Michael Kunde, Owner MK Consulting Luxembourg ‘'PRESTO is a source of inspiration for our staff and their leaders in the way it puts structure into the roles and responsibilities that are essential to our business.’ -Shabbir Haideri, Group General Manager at the M.A.H.Y. Khoory Group, Dubai Client testimonials
- 10. Recycled paper manufacturer pioneer Union Paper Mills chooses PRESTO Digital Enterprise to jump start their innovation program ... in the first 90 daysCASE STUDY 158 Improvement ideas identified actions taken 921 582 opened closed 100 logins (average per day) Key information entered into PRESTO • 10 business areas • 642 employees • 84 teams • 200+ processes catalogued 25 hours / week $aved on administration activities (data retrieval, report compilation, etc.) 130 KPIs created ‘With PRESTO we became a more flexible organisation offering our staff and their leaders a structured means to capture know-how, share best practices and collaborate to solve daily challenges’ -Faiyaz Ahmad, Head of IT, Union Paper Mills, Dubai
- 11. 350 KPIs in 2 weeks Protection Unit (protectionunit.com) is a major provider of security surveillance in Belgium established in 2008 with a presence in most major cities and airports throughout the country. In the summer of 2019, Price Waterhouse Coopers (PwC) contacted us to assist Protection Unit with the restructuring of the company as it was merging with its former competitor Fact Group and needed a robust digital solution to manage KPIs and strategy deployment. 24 hours per month $aved on administrative activities (elimination of spreadsheets to manage data retrieval, report compilation, etc.) 10 reports actively used ‘The team at TOPP TI loaded our company information and all our KPIs into PRESTO sending us training videos which allowed us to be independent on day 1 in accessing and printing reports. In less than a few hours of training we were already up- and-running in business as usual mode.’ Nicolas De Angelis CFO 350+ KPIs Loaded & ready on day 1 16 teams 6 hours (cumulative) was all that was needed to get the management team up-and-running Visit our YOUTUBE channel to watch PRESTO in action at Protection Unit in two brief videos CASE STUDY
- 12. Launch date: May 2018 Locations: 15+ (Dubai & Abu Dhabi) Users: 2,400 Projects managed to date: 900+ Estimated spreadsheets eliminated: 100+ Systems decommissioned: 2 Logins per day: 150+ The M.A.H.Y. Khoory Group & PRESTO Digital Enterprise • Change / PMO • Documents • Issues • Ideas • Skills • Waste CASE STUDY
- 13. Let's make this work! From the consultant • Proactive promotional approach • Dedication & commitment • Active branding & market presence • Optimum customer service & support to clients • Quality feedback for product enhancement opportunities From TOPP TI SALES SUPPORT Joint sales calls, presentations, demos, training, quick quote tools, competitive positioning, messaging, and more MARKETING SUPPORT Quick-start guide, digital collateral, market information, newsletter, webinars, etc. TECH & PROJECT SUPPORT • Setup training • Expert only technical support • Co-development of customizations & Integration development assistance • Remote problem solving consultancy from Lean Six Sigma experts
- 14. Choosing your plan Overview Each partner plan offers diverse benefits to our resellers. Let’s make sure that all of our expectations are agreed from the start Remember that you can change partnership plans at any time so feel free to take it easy at the start and scale up when the time is right! You have met us, you know the product and you have assessed your capacity to bring it to market
- 15. Choosing your partner plan Let’s take it easy Bronze Partner Get paid for referring a lead Get paid for referring a lead No Training required Use your existing customer base to earn extra money Our team does the demonstrations We give you full support We provide marketing material WE PAY FOR EACH SUCCESSFUL LEAD ESTIMATED GAIN PER TRANSACTION $450 Let’s go to market Silver Partner Get paid for onboarding customers Earn a monthly income We provide you training - (1 Day) Use your existing customer base to earn extra money Our team do the demonstrations and you will offer ongoing support We give you full support for your customers We provide a video and brochures with your logos We showcase you on our website & on social media We market in your area to raise awareness and provide lead generation Split marketing budget (optional) You receive 15% of your customer monthly spend ESTIMATED MONTHLY INCOME $350 Become a PRESTO expert Gold Partner Profit as a true entrepreneur Earn a monthly income We provide you training – (1 week mandatory) Use your existing customer base to earn extra money You can do the demonstrations, our team will assist you Extra consulting income opportunities are available within the Kaizen Alliance We give you full support for your customers and charge for consulting We showcase you on our website & on social media We market in your area to raise awareness and provide lead generation We publish press releases and articles about you and your team Region exclusivity opportunities available You receive 25% of your customer spend on a monthly basis ESTIMATED MONTHLY INCOME $1200
- 16. Together Bronze Silver Gold Sales contract & NDA in place Yes Yes Yes You are on our website - Yes Yes You have a PRESTO user license - Sandbox access Yes Number of hours of training 1 hour 4 hours 15 hours Application fee (in $$) $ 850 $ 2,400 From TOPP TI Bronze Silver Gold Support materials Yes Yes Yes Joint sales calls Yes Yes Yes You need to be present during sales calls No Optional YES Partner returns Bronze Silver Gold 1st year sales commissions 5% 15% 25% 2° & 3° year sales commissions 5% 10% 15% % of sales (direct) made from referrals of consulting/reseller companies 10% 10% 10% Market / region exclusivity opportunities yes Partner Expectations * VAT not included
- 17. Next steps Overview Time to make it official. Follow your starter checklist to help you manage expectations and allow us to give you the support you need during the launch phase
- 18. To do You (the reseller) Us (TOPP TI) 1. See the product demo of PRESTO Continuous Improvement 2. Identify prospects amongst your clients * 3. Assess your capability in identifying opportunities in your market * 4. Assess capacity available to dedicate to ongoing marketing activities * 5. Review market opportunities identified in steps 2, 3 & 4 together with us, FAQs (next page) and choose the appropriate partner plan 6. Sign sales agreement & join our ‘Kaizen Alliance’ 7. Pay user license activation fee 8. Complete product training 9. Create business archive of support material 10. Commence with promotional activities glad to give you a hand if necessary 11. Commence with client engagement glad to give you a hand if necessary 12. Product demos with clients glad to give you a hand if necessary Checklist
- 19. FAQ The following is a list of common questions coming from applicants for which we would like to confirm with you at the start to help you in the decision-making process Frequently asked questions Will you provide me with clients and/or a budget for marketing and travel at the start? NO. We are engaging with you because you have expressed a strong interest in our product, we have dedicated time in training you, and you have confirmed for us that you are willing and capable to promote our product in your market independently and that you have a client base or access to a network which would benefit from our product. Will you provide me with client acquisition and consulting opportunities in the future? YES. Our policy foresees that once the reselling partner has proven successfully in the promotion, acquisition and installation of PRESTO with a new client, we will begin to engage you in discussions and demos with prospects who are in our inbound sales pipeline, that are in your region, and for which we think would benefit by your know-how and ability to service them. We may also offer a budget for expenses. Will you promote me, my products and my services to your existing and incoming clients? NO. Not at first. We are a small company and have limited capacity to engage in cross-selling, promotional initiatives. We have a strict policy to avoid discussions of such. This topic can be revisited together with you ONLY AFTER you have made your first successful sale and installation of PRESTO in the market for which we will then dedicated time to you learning at a detailed level your product & service offering to determine if we are in a position to promote it with our current clients & prospects. Will you provide me with additional online support once my hours are used? YES. At our discretion we will provide ad-hoc support in the event that you have a demo with a prospect where you need special access to our know-how and expertise. In this scenario, we will always be available to support business opportunities of such. Are there opportunities to claim intellectual property rights on product customisations and enhancements I make with my clients? NO Does PRESTO link to other applications to offer automatic data feeds? YES. PRESTO has a wide set of API feeds allowing for single sign on entry and that any information available at your client to be fed to PRESTO dashboards, workbenches and reports. This will be completely provided to your client once a long term software service agreement is agreed. Do you offer exclusivity agreements to let me ‘own’ my sector or area? With a fixed marketing budget and when you have become self-proficient in the promotion, acquisition and installation of PRESTO in your area or sector, we will consider offering the role of ‘area/sector manager’ which allows you to be the sales manager for all additional consulting and reselling firms who are interested in joining the KA. In doing so, we will pay you for your efforts to manage the onboarding of these relationships, the training and share a % of the revenues from the sales of licenses. How are suggested product development opportunities managed? We will be glad to build additional enhancements into PRESTO in the event you require them. There is a large pipeline of work for 2019 and 2020. For this, all outstanding customisation requests are reviewed weekly and given priority based on client needs. In the event there is a large client acquisition opportunity, we will staff our product team accordingly to provide swift product enhancement delivery. In short, the level of investment we will make depends on the expected return.
- 20. Frequently asked questions Are you interested in mentorship? NO. The talent pool available in the Kaizen Alliance is rich in technical, soft and leadership skills and we are quite satisfied with all of our service providers at the moment. We will be glad to discuss with you any opportunities regarding these topics ONLY AFTER you have successfully promoted PRESTO in the market, acquired clients and installed the product at the client site. Are you seeking additional IT partners (e.g. integrators, programmers, SEO experts, Digital marketers)? Are you seeking external investors ? Could I make a profit sharing agreement with TOPP TI for company stock shares prior to me joining the team? NO. We are a privately owned company and are not looking for additional investors, shareholders or board members. Shares are awarded at the discretion of the Board of Directors at year-end based on performance and results achieved throughout the course of the year. We do not offer shares to partners who have not yet independently sold our product in the market. Are you able to offer me the option to be a reseller and have the direct relationship with my clients? YES. If you want to offer your clients the ability to contract directly with yourselves rather than TOPP TI we can offer you the option of having a reseller agreement instead of or as well as our standard agent agreement. May I charge other Kaizen Alliance partners for training sessions which I will provide them online? YES you can. Under the condition that you are already a ‘PRESTO Champion’ and have a track record which is tried and true in the promotion of PRESTO, the acquisitions of clients, and successful product installation & customer service support. Is there a free-trial period offered to allow me to test PRESTO at my own leisure NO. Although PRESTO is very user-friendly, its functionality is robust and requires ‘hand holding’ to ensure a positive commencement. Giving an inexperienced user accessibility without proper training would cause unnecessary confusion and time lost by us and you. Will I earn a commission on any future enhancements or product customisations which my client makes in PRESTO? When a client asks for additional customisations, we charge the client our weekly product development rate which includes programmers, testers, and a project manager to ensure high quality product development. These services do not foresee any commission paid to the agent. If the sales agent however is involved in the ‘Voice of the Customer’ requirements exercises and plays an active role in the deal negotiation with the client, then this work will be factored into the total price of the project for which the sales agent will earn an hourly rate on the consulting services provided during the course of the negotiation and delivery of the product build and signoff. Are there any other costs of doing business which I can claim from TOPP TI during the course of the promotion and sales of PRESTO licenses? NO. The sales agreement is structured to offer generous, commission-based incentive returns to the reselling agent based on his/her capacity to promote and sell our products. Both TOPP TI AND the reseller could incur transaction costs and exchange rate costs depending on the market in which the reseller is operating in as well as the bank the reseller is using. Travel costs for client visits are left to the discretion of the reseller and are not part of the TOPP TI re-imbursement plan. Special cases can be made in the event of an extraordinary business opportunity but need to be agreed first between TOPP TI and the reseller prior to engagement. Do you offer a free test pilot of your products during the evaluation period? NO. We do not offer free usage of our product to neither the partner nor the client prospect. WE WILL offer a 24-hour connectivity test access to allow you or your client to enter, test connectivity, speed, performance, user experience and security controls. (usually required by IT team at client site)
- 22. By TOPP Tactical Intelligence, Ltd. 27 Old Gloucester Street, London WC1N 3AX www.toppti.com info@toppti.com
- 23. Get sticky with your clients PRESTO multiple revenue stream opportunitie$ • Platform setup & configuration • Training • Train-the-trainer • Workshops (e.g. KPI, waste walks, V.O.C.) • Brainstorm / problem solving • Sale of PRESTO licenses to new users • Sale of additional PRESTO licenses to current users • Cross-selling of modules to existing clients 1.License revenue 2.Consulting revenue 3. Remote consulting Offer your clients $avings in consulting fees by increased frequency in support at decreased time intervals via remote support (online)
- 24. $ 500 2020 in-cloud monthly prices $ 80550 users 100 users 3 modules Up to 6 modulesOption $ 950 All modules Light Dedicated programming resource in year 1 for product customisations 250 users 500 users 750 users 1000 users $ 888 $ 1,388 $ 1,554 Light $ 1,388 $2,498 Moderate $ 1,943 $3,885 Moderate $ 2,498 Moderate $ 2,775 Moderate $ 1,943 $ 2,775 $4,995$ 3,330 $5,550$ 3,885 $ 18 per user * $ 27 per user *< 50 users $ 38 per user * No * 10 user minimum
- 25. 50 users 100 users 250 users 500 users 750 users 1000 users On premise installation price 3 modules Up to 6 modulesOption All modules Dedicated programming resource in year 1 for product customisations $ 14,985 $ 24,143 $ 26,640 No $ 26,640 $ 41,625 $ 46,620 Light $ 41,625 $ 58,625 $ 74,925 Light/moderate $ 58,275 $ 83,250 $ 116,550 Moderate $ 74,925 $ 99,900 $ 149,850 Moderate/full $ 83,250 $ 116,550 $ 166,500 Full < 50 users $ 540 per license * $ 810 per user * $ 1,140 per user * No * 10 user minimum
- 26. License revenue simulation Simulation uses a product sale ratio of 4 PRESTO modules (out of 17) sold per client at an average cost of EUR 18 per month / user € 0 € 1.000 € 2.000 € 3.000 € 4.000 € 5.000 € 6.000 € 7.000 € 8.000 € 9.000 € 10.000 25 users 50 users 100 users 250 users 500 users 2019 Monthly revenue schedule Total monthly revenues Your monthly commission in year 1 Your monthly commission in year 2 & 3 450 EUR/month 1125 EUR/month 2250 EUR/month 113 EUR/month 225 EUR/month N° of users Your annual revenue (EUR) 25 1.356 50 2.700 100 5.400 250 13.500 500 27.000 1000 88.000 Your monthly return with a gold partnership plan
- 27. Glossary of marketing services we can assist you with Social media campaigning: advertisements launched on LinkedIn, Twitter & Facebook Product & brand enhancement: product enhancement suggestions made based on client recommendations Market research: active research of potential clients and product competitors & their market share in your region Market material active management: key marketing and training material needed to engage clients is kept updated and in the language of your region Product champion: implies that there the reseller can provide end-to-end sales management including marketing, product demos, and sales contracting with the end user Cold call campaigning: potential clients contacted with the request of giving a product demo Blogging and article publication: awareness publications made online (e.g. website, journals, etc.) Public and invite-only group webinars: webinars given online to the public and as invite-only presentations Network and development events: events hosted or attended to increase product awareness Marketing vocabulary We are available for marketing support. These are some of the potential support opportunities available in the Silver and Gold packages