apidays LIVE Helsinki & North 2022_Enabling Next Level Channel Experience
0 likes620 views
The document presents insights from Tommi Pystynen, an expert developer, about the evolution of API management and service delivery at OP, emphasizing the need for flexibility and a unified service experience across diverse customer segments. It details past milestones in API development, current offerings, and future plans for enhancing developer experiences and service management. The document also outlines best practices for designing APIs and ensuring they meet user expectations, ultimately fostering satisfaction among both developers and service users.
apidays LIVE Helsinki & North 2022_Enabling Next Level Channel Experience
- 1. © OP Next Level Channel Experience Apidays Helsinki &North 2022, March 17th
- 2. © OP About Tommi Pystynen 2 • Expert Developer, Lead Developer of OP APIManagement T eam (OPAPI) • 6 years at OP, over 20+ years building working solutions • Current responsibilities incl. • API&Service Management, APIDevSecOps, Clouds, and Mentoring • Likes • Deleting code, paying tech debt and improving solutions • Availability, accessibility, diversity and fairness • Healthy and better future • Ask me about APIs, tech stuff, and/or games &entertainment
- 3. © OP 3 Offering flexibility for sales and operative channel selection both for service delivery according to different customer segment needs as well as for service development while unifying service experience. Next Level Channel Experience
- 4. © OP Agenda 4 1. Past experiences 2. Current state 3. Next level channel experience API Management
- 5. 2022 SERIES OF EVENT New York JULY (HYBRID) Australia SEPTEMBER (HYBRID) Singapore APRIL (VIRTUAL) Helsinki & North MARCH (VIRTUAL) Paris DECEMBER (HYBRID) London OCTOBER (HYBRID) Hong Kong AUGUST (VIRTUAL) JUNE (VIRTUAL) India MAY (VIRTUAL) APRIL (VIRTUAL) Dubai & Middle East JUNE (VIRTUAL) Check out our API Conferences here Wa nt t o t a lk a t one of our conference? Apply t o spea k here
- 6. © OP 5 Past
- 7. © OP 6 2013. New service platform enablement 2014. APIManagement platform installed 2015. APIManagement platform productization 2016. 2020 Strategy / APIs first / me@OP Past experiences WebServices, custom solutions, and the Dawn of the APIs (0.x)
- 8. © OP 7 2017. OP RESTAPIspecification Past experiences APIs 1.0
- 9. © OP 8 2017. OP RESTAPIspecification 2018. OpenOP / OP Developer Past experiences APIs 1.0, APIs as Products
- 10. © OP 9 2017. OP RESTAPIspecification 2018. OpenOP / OP Developer 2019. OPAPIestablished / OP A tlas / PSD2 Past experiences APIs 1.0, APIs as Products, APIMarketplace
- 11. © OP 10 2017. OP RESTAPIspecification 2018. OpenOP / OP Developer 2019. OPAPIestablished / OP A tlas / PSD2 2020. OP Academy / DX/ Operational Excellence Past experiences APIs 1.0, APIs as Products, APIMarketplace and APILifecycle
- 12. © OP Now
- 13. © OP 12 2021. DX ++ / Service management Last year in OPAPI APIs 1.x, featuring Service Mesh and Service Management
- 14. © OP Current OP API and Service Management Next level channel experience enablers 13 • APIavailability via nearest gateway • Public | Private • Discovery and on-boarding via developer sites • OP Developer | OP A tlas • Unified UX| DXofAPIs • OP Rest APISpecification • APISecurity • Omni-channelAPImetrics • Measuring value OP-Developer HTTPS REST Assistant IoT Mobile Web OP API Management 3rd Party srv Onprem Gateway Public Gateway Cloud Gateway OP -Atlas Developer Sites srv
- 15. © OP Provided API Security Business enabler, secure APIavailability 14 • Transport and data security • Threat and attack protections • Intelligent monitoring and alerts • APIand Service Management • Access controls, limits, and additional protections • V erified clients • Analytics and statistics • Auditing and compliance • Resource protections • Service security context
- 16. © OP Publishing API to OP API Management Developer experience in action 15 • Productized APIs for declarative APImanagement • APIpublishing with: POST/apis -request, with payload: 1. Name , name of the API 2. Gateways , array of API gateways where the API will be available 3. Targets , array of targets that provide API functionality 4. Basepath , service context and version • Success <100ms • Evergreen results • DELETE and PUT available • K8s custom resource definition
- 17. © OP API Publishing Results Developer experience in action 16 NewAPIendpoint available on gateways 1. OP APIsecurity enforcement based on target gateway and service securitylevel 2. Accessibilityand seamless connectivity, with metrics and monitoring in place 3. Auditing and fault handling APIpublished automatically to developer site Automated analytics with quality and security results available Next steps: 1. Publish APIproduct(s) 2. Release APIand product documentation 3. Manage client on-boardings requests 4. Usage statistics, analytics, monitoring and monetization* 5. APIand product lifecycle management
- 19. © OP 18 2021. DX ++ / Service management 2022. Enabling Next Level Channel Experience OPAPI 2022 APIs 2.0, Developer Experience++, and Business Enablers
- 21. © OP 20 01 About Offering flexibility for sales and operative channel selection both for service delivery according to different customer segment needs as well as for service development while unifying service experience. 02 Unified channel experience Deliverservice and securitymodelconsidering aspects that support variety of service user categories,allowing APIservices to be used in all channels. 04 Next level API services OPservices are available viaAPIs. APIs are managed as API products with API management.APIs and products are discoverable and automatically published to developer sites. APIs are availablevia nearest OPAPIGateway. 03 Cross - channel progression Keepstateof the customerprocess up -to- dateregardless of the channelcustomer is using.Offercustomer choiceto continue process on different channel with samedata. Next Level Channel Experience
- 22. © OP 21 How?
- 23. © OP 22 • Services are available on all channels • Secure availability and usability are the key • Different customer segments supported • End users and self-service • Assisted channels • Developers, apps, robots and systems • Service providers differ (but it doesn't show) • Multiple generations of custom solutions with different technologies and infrastructures • SaaS solutions and 3rd party products Next Level Service Availability Next Level Channel Experience
- 24. © OP 23 • Designing great APIservices and products • Easy to understand and use • Clear naming and descriptions • Well defined data and access • Describes typical use cases • Familiar lookand feel • Secure, reliable and always available • Clear SLAs, constraints and limits • Best practices • Publish and productize APIs early • Monitor and analyze usage • Manage lifecycle and improve often Services are designed for usability Next Level Channel Experience
- 25. © OP 24 • K now your services and customers • What would they like to achieve? • Are they successful, happy with the service? • Could they be happier? • Providing value • Monitor product and service usage • Analyze statistics and engagement • Does the service meet expectations? • Could it do better? • Identify new opportunities and improvements Measuring success Next Level Channel Experience
- 26. © OP 25 • Happy developers • OP Academy and training available • Best tools and technologies • IaaS • High level of automation • Securityprovided • Clear goals, and NFRs • Declarative management for APIs and services • Quickand easy step for success • Functional base to extend upon • Happy business and POs Providing and managing services is easy Next level service provider enabler
- 27. © OP 26 2021. DX ++ / Service management 2022. Business continuum 2023. Next Level / DX ^2 / Happiness 2024. ... OPAPI 2023 Next level
- 28. © OP Questions and discussion 27 Would you like to know more? https://op-developer.fi