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Write Clear Text and Message
Write Clear Text and Message
•Wording of the interface and its screens is the basic form of
communication with the user.
•Clear and meaningfully crafted words, messages, and text lead to
greatly enhanced system usability and minimize user confusion that
leads to errors and possibly even system rejection.
Words
•Do not use technical words, made-up words or terms
•Do not use abbreviations or acronyms
•Consider the usage of contradictions or short forms
•Positive terms
•Simple action words
•Consistency
•Multiple-word phrases are more readable if the entire phrase is on one
line
•Abbreviation, mnemonics, and acronyms should not include
punctuation
Write Clear Text and Message
Sentences and Messages
•Brief and simple
• Directly and immediately usable (Should not search through
reference)
• Affirmative statement is easier to understand than negative
statements
• Active voice is usually easier to understand than passive voice
• Main topic at the beginning
• Use the same grammatical structure for elements of sentences
Imply that the system is awaiting the user’s direction, not that the
system is directing the user
• Negative tones or actions, or threats are not very friendly (“Numbers
are illegal” vs “Months must be entered by name”)
• Encouraging message would be better than insulting message
Write Clear Text and Message
Messages
Screen messages is classified into two categories
– System messages:
•Generated by the system to keep the user informed of the system’s
state and activities
– Instructional messages (prompting message) :
• Tell the user how to work with, or complete the screen displayed
Write Clear Text and Message
System Messages
•Status messages – Providing information concerning the progress of a
lengthy operation – Usually contains a progress indicator and a short
message
• Informational messages (notification messages) – This kind of message is
usually identified by an “I” icon to the left of the message
•Warning messages – They are usually identified by an “!” – The user must
determine whether the situation is in fact a problem and may be asked to
advise the system whether or not to proceed (A deletion request by a user
is any action that commonly generates a warning messages)
•Critical messages (Action messages) – Call attention to conditions that
require a user action before the system can proceed – Some products use a
“Do Not” symbol while others use a “Stop” sign. An X in a circle used by
Microsoft Windows
•Question messages – A question message asks a question and offers a
choice of options for selection – It is designated by a “?” icon proceeding
the message text
Write Clear Text and Message
Writing Message Box Text
• Title bar: Clearly identify the source of the message
– The name of the object to which it refers
– The name of the application to which it refers
– Do not include an indication of message type
– Use mixed case in the headline style
• Message box: Provide a clear and concise description of the condition
of the condition causing the message box to be displayed
– Use complete sentences with ending punctuation
– Show only message box about the cause of condition in single
message
– Make the solution an option offered in the message
– Use the word “Please” conservatively
• Do not exceed two or three lines
• Centre the message text in window
• Include the relevant icon identifying the type of message
Write Clear Text and Message
Message Box Controls
Command Buttons:
– If a message requires no choices to be made, include an OK button
– If a message requires a choice to be made
• OK and Cancel buttons only when the user has the option to continue
or cancel
• Yes and No buttons when the user must decide how to continue
• If these choices are too ambiguous, label with the name of specific
actions
– If a message describes an interrupted process, provide Stop button
– If a message offer a chance to cancel a process, provide a Cancel
button
– If more details about a message must be presented, provide a Help
button Display only one message box for a specific condition
• Close Box: – Enable the title bar Close only if the message includes a
Cancel button
Write Clear Text and Message
Instructional Messages
•Provide instructional information at the depth of detail needed by the
user
– Accessing instruction through a Help function is the best solution
• Location it at strategic position on the screen
• Display it in a manner that visually differentiates it from other screen
elements
• In writing, follow all relevant writing guideline for words, sentences,
and
messages
ERROR!
PLEASE HIT YOUR BACK BUTTON AND ENTER A SEARCH
THE SEARCH FIELD DID NOT CONTAIN AN ENTRY
PLEASE CLICK THE BACK BUTTON AND TYPE A SEARCH VALUE
Write Clear Text and Message
Text for Web Pages
• Words
– Avoid using words that are specific to the Web (A few Web-specific
terms are “This Web site”, “Click here” and “Follow this link”)
– A good test of this guideline is to print out a page, read it, and see if it
makes as much sense on paper as it does on screen
• Error Messages
– Provide helpful error messages for:
• Incomplete or incorrectly keyed, entered, or selected data
• Requests for documents that do not exist or cannot be found
– Present them in a visually distinctive and noticeable manner
• Instructions
– Make sure instruction are detailed enough to be understood without
being specific to one browser version or brand
– Don’t use “Return To”
– Describe where an “Up” button leads where the user will go
Write Clear Text and Message
Text for Web Pages
• Presentation
– Provide text that contrasts highly with the background
• Writing
– Write objectively
– Use the inverted pyramid organization
– Be concise, using only about half the number of words of conventional
text
– Each paragraph should be short and Contain only one main idea
– Make text more scan able by using bulleted listings, tables, headings
and bold types
– Too many links within text can disrupt reading continuity and content
understanding
– Place them at the beginning or end of paragraphs or section of text
– Test for readability by printing out text to carefully proofread it
Write Clear Text and Message
Links
• Create wording that make link that user can predict where the link
leads
– Descriptive
– Differentiable
– Predictive
• Create links that are brief and to the point, avoiding wordiness
• Write text containing embedded links as if there were no links in it
– Choose the most relevant words or phrase as the active link
– Link must no t be continued over two lines
• Standalone links should not exceed one sentence in length
– Paragraph with embedded links are sometimes useful for a variety of
reasons
– Paragraph with embedded links are sometimes useful for a variety of
reasons
– Embedded Links
Paragraph with embedded links are sometimes useful for a variety of reasons
Write Clear Text and Message
Link Titles
• A short explanation of a link before the user selects the link
• Provide link titles that describes
– The name of site the link will lead to
– The name of subsection the link will lead to
– The kind of information to be found at the destination
– Warning about possible problems to be encountered at the other
end
• Restrict them to no more than 60 characters
Write Clear Text and Message
Page Title
• Should contain many keywords at possible
• Provide a page title
– That possess meaningful keywords
– Whose first word is its most important descriptor
– That makes sense when viewed completely out of
context
– That is different from other page titles
– Is written in mixed case using the headline
• Do not highlight keywords
Write Clear Text and Message
Heading and Headlines
• Used to scan to find screen content of interest.
• Their wording must provide a strong clue as to the content
they relate to
• Heading should be descriptive and straightforward
• No clever, cute or funny headline
• Skip leading articles (the and a)

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3.2.1.Write Clear Text and Message.pptx 3.Phrasing the Menu.pptx in detail ppt to crack exams

  • 1. Write Clear Text and Message
  • 2. Write Clear Text and Message •Wording of the interface and its screens is the basic form of communication with the user. •Clear and meaningfully crafted words, messages, and text lead to greatly enhanced system usability and minimize user confusion that leads to errors and possibly even system rejection. Words •Do not use technical words, made-up words or terms •Do not use abbreviations or acronyms •Consider the usage of contradictions or short forms •Positive terms •Simple action words •Consistency •Multiple-word phrases are more readable if the entire phrase is on one line •Abbreviation, mnemonics, and acronyms should not include punctuation
  • 3. Write Clear Text and Message Sentences and Messages •Brief and simple • Directly and immediately usable (Should not search through reference) • Affirmative statement is easier to understand than negative statements • Active voice is usually easier to understand than passive voice • Main topic at the beginning • Use the same grammatical structure for elements of sentences Imply that the system is awaiting the user’s direction, not that the system is directing the user • Negative tones or actions, or threats are not very friendly (“Numbers are illegal” vs “Months must be entered by name”) • Encouraging message would be better than insulting message
  • 4. Write Clear Text and Message Messages Screen messages is classified into two categories – System messages: •Generated by the system to keep the user informed of the system’s state and activities – Instructional messages (prompting message) : • Tell the user how to work with, or complete the screen displayed
  • 5. Write Clear Text and Message System Messages •Status messages – Providing information concerning the progress of a lengthy operation – Usually contains a progress indicator and a short message • Informational messages (notification messages) – This kind of message is usually identified by an “I” icon to the left of the message •Warning messages – They are usually identified by an “!” – The user must determine whether the situation is in fact a problem and may be asked to advise the system whether or not to proceed (A deletion request by a user is any action that commonly generates a warning messages) •Critical messages (Action messages) – Call attention to conditions that require a user action before the system can proceed – Some products use a “Do Not” symbol while others use a “Stop” sign. An X in a circle used by Microsoft Windows •Question messages – A question message asks a question and offers a choice of options for selection – It is designated by a “?” icon proceeding the message text
  • 6. Write Clear Text and Message Writing Message Box Text • Title bar: Clearly identify the source of the message – The name of the object to which it refers – The name of the application to which it refers – Do not include an indication of message type – Use mixed case in the headline style • Message box: Provide a clear and concise description of the condition of the condition causing the message box to be displayed – Use complete sentences with ending punctuation – Show only message box about the cause of condition in single message – Make the solution an option offered in the message – Use the word “Please” conservatively • Do not exceed two or three lines • Centre the message text in window • Include the relevant icon identifying the type of message
  • 7. Write Clear Text and Message Message Box Controls Command Buttons: – If a message requires no choices to be made, include an OK button – If a message requires a choice to be made • OK and Cancel buttons only when the user has the option to continue or cancel • Yes and No buttons when the user must decide how to continue • If these choices are too ambiguous, label with the name of specific actions – If a message describes an interrupted process, provide Stop button – If a message offer a chance to cancel a process, provide a Cancel button – If more details about a message must be presented, provide a Help button Display only one message box for a specific condition • Close Box: – Enable the title bar Close only if the message includes a Cancel button
  • 8. Write Clear Text and Message Instructional Messages •Provide instructional information at the depth of detail needed by the user – Accessing instruction through a Help function is the best solution • Location it at strategic position on the screen • Display it in a manner that visually differentiates it from other screen elements • In writing, follow all relevant writing guideline for words, sentences, and messages ERROR! PLEASE HIT YOUR BACK BUTTON AND ENTER A SEARCH THE SEARCH FIELD DID NOT CONTAIN AN ENTRY PLEASE CLICK THE BACK BUTTON AND TYPE A SEARCH VALUE
  • 9. Write Clear Text and Message Text for Web Pages • Words – Avoid using words that are specific to the Web (A few Web-specific terms are “This Web site”, “Click here” and “Follow this link”) – A good test of this guideline is to print out a page, read it, and see if it makes as much sense on paper as it does on screen • Error Messages – Provide helpful error messages for: • Incomplete or incorrectly keyed, entered, or selected data • Requests for documents that do not exist or cannot be found – Present them in a visually distinctive and noticeable manner • Instructions – Make sure instruction are detailed enough to be understood without being specific to one browser version or brand – Don’t use “Return To” – Describe where an “Up” button leads where the user will go
  • 10. Write Clear Text and Message Text for Web Pages • Presentation – Provide text that contrasts highly with the background • Writing – Write objectively – Use the inverted pyramid organization – Be concise, using only about half the number of words of conventional text – Each paragraph should be short and Contain only one main idea – Make text more scan able by using bulleted listings, tables, headings and bold types – Too many links within text can disrupt reading continuity and content understanding – Place them at the beginning or end of paragraphs or section of text – Test for readability by printing out text to carefully proofread it
  • 11. Write Clear Text and Message Links • Create wording that make link that user can predict where the link leads – Descriptive – Differentiable – Predictive • Create links that are brief and to the point, avoiding wordiness • Write text containing embedded links as if there were no links in it – Choose the most relevant words or phrase as the active link – Link must no t be continued over two lines • Standalone links should not exceed one sentence in length – Paragraph with embedded links are sometimes useful for a variety of reasons – Paragraph with embedded links are sometimes useful for a variety of reasons – Embedded Links Paragraph with embedded links are sometimes useful for a variety of reasons
  • 12. Write Clear Text and Message Link Titles • A short explanation of a link before the user selects the link • Provide link titles that describes – The name of site the link will lead to – The name of subsection the link will lead to – The kind of information to be found at the destination – Warning about possible problems to be encountered at the other end • Restrict them to no more than 60 characters
  • 13. Write Clear Text and Message Page Title • Should contain many keywords at possible • Provide a page title – That possess meaningful keywords – Whose first word is its most important descriptor – That makes sense when viewed completely out of context – That is different from other page titles – Is written in mixed case using the headline • Do not highlight keywords
  • 14. Write Clear Text and Message Heading and Headlines • Used to scan to find screen content of interest. • Their wording must provide a strong clue as to the content they relate to • Heading should be descriptive and straightforward • No clever, cute or funny headline • Skip leading articles (the and a)