WILLYWONKA 2.0
        A better chocolate factory?
HELLO!

Natasha Carolan | @NatashaCarolan | @Makielab | @HighWireDTC
PRODUCT Designer
RETAIL (FMCG/TOYS)
OPEN HARDWARE
MAKER EVENTS
MAKER RETAIL SPACES
Creative Commerce
HOW ARE WE responding to ON-DEMAND
MANUFACTURE?

HOW ARE CONSUMERS INTERACTING with ON-
DEMAND?
Industrial
  Redefining    product design
                  -isation              and manufacture in digital consumer culture
Design
                                        Taylorism


                Manufacture                                                                              Mass production


                                                        Fordism



                                Advertising                                                          Mail order
         Window
         dressing



                                                        Marketing                           Department
                                                                                              stores

                                 Consumer
                                  Culture
                                                                 Mass
                                                              consumption
                    Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Online
                                             Market-
                                                                     P2P
Redefining product design and               manufacture
                                              places            in digital consumer culture


                                                                               Mass
                                                                           Customisation
Post fordism


                 Agile              Lean

                                                 Flexible
                                              specialisation




                                                                      UCD        Participatory   User led




               Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Redefining product design and manufacture in digital consumer culture

                                                                        Service
                  Collaborative       Pro-         Co-creation
                                                                       dominant
                   consumption      sumerism         of value
                                                                         logic


    Web 2.0



                          Digital
                          design        Co design      Participatory Meta-design User-design
                          tools
                                                                                                     Digitisation
Post-industrial                                                                                            +
                                                                                                    Convergence




                                                            Service-         Customer
                       Distributed     On-demand
                                                             based            facing

    Digital
  fabrication

                            Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
A better chocolate factory?
                 Willy wonka 2.0
3D printing Event, Dutch Design Week 2012
3D printing Event, Dutch Design Week 2012
3D printing Event, Dutch Design Week 2012
Creative Commerce
HOW is commerce responding to ON-DEMAND
MANUFACTURE?

HOW DO CONSUMERS INTERACT with THESE
services?
3D printing Event, Dutch Design Week 2012
3D printing Event, Dutch Design Week 2012
IMPLICATIONS OF ON-DEMAND
            IN A COMMERCIAL CONTEXT
Martin Deutsch




                 Barriers to entry
                              ever lower




                                           Martin Deutsch
Iteration & Response times
         Quick & sometimes not so quick
range & Design cycles
         you imagine it, we make it
Digital Distribution
              MATTERGRAMS!
Distributed manufacture
           on demand production
DISINTERMEDIATION
   production/distribution/retailing
              on demand production
ZERo inventory
             SWOON.
warehousing
     LESS, BUT MORE COMPLEX
What do consumers think?
           ON DEMAND MANUFACTURE
BEING FOUND & UNDERSTOOD
            IS YOUR FIRST CHALLENGE
ON-DEMAND PRODUCTS/SERVICES
 ARE UNFAMILIAR & DO NOT EXIST IN THE USUAL PLACES
ENGAGING USERS
      IS YOUR SECOND CHALLENGE
‘I HAVE TO DESIGN?’
USER ENGAGEMENT REQUIRES EFFORT & COMMITMENT
Embodied                     Data driven




 Generative                                     Consumer App



                                                               Bounded




Haptic        Configuration                 Parameterised
Passive User design
    DATA COLLECTION as design process
3D printing Event, Dutch Design Week 2012
game play
DEsigners
  GAME PLAY AS DESIGN PROCESS
3D printing Event, Dutch Design Week 2012
level-up!
in-game acctivity
‘I WANT IT NOW.’
  ON-DEMAND ISN’T ALWAYS ON DEMAND
this is broken
           launch cycles
‘WHAT DOES IT LOOK LIKE?’
           ER, WE HAVEN’T MADE IT YET.
‘I can’t DECIDE’
           PARADOX OF CHOICE
‘CAN I SEND IT BACK?’
                   NOPE.
RETAIL RULES. OKAY?
       ECOMMERCE ISN’T QUITE READY
A better chocolate factory?
  BETTER CHOCOLATE FACTORY
       AWE & WONDER, EXPERIENTIAL MAKING
                        Willy wonka 2.0
‘IT’S MAGIC’
    ON DISCOVERING 3D PRINTING
‘I CAN MAKE ANYTHING I WANT?’
                     ON-DEMAND
‘I DESIGNED IT MYSELF’
                 NO REALLY.
‘I designed it for me’
            as unique as you are
go forth & build
  chocolate factories
These are the times of willy wonka manufacture
Thank you!
Questions to @NatashaCarolan

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3D printing Event, Dutch Design Week 2012