5 c model of hrm impact
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The 5C model of HRM impact groups HR effectiveness into five clusters: compliance, client satisfaction, culture management, cost control, and contribution. Compliance ensures organizational practices follow employment and safety laws. Client satisfaction measures internal and external customer feedback. Culture management monitors and manages employee attitudes around job satisfaction and commitment. Cost control increases efficiency while reducing expenses like absences. Contribution is how HR practices shape employee behavior to help the organization achieve its goals through performance, skills, and motivation.
5 c model of hrm impact
- 1. 5C MODEL OF HRM IMPACT Presented by: Surbhi Mathur
- 2. Introduction • Executives , investors , customers , and HR professionals make judgment about the effectiveness of the HR function in the numerous areas that ca be grouped into five clusters -
- 4. Compliance Ensure that organizational practices comply with the law in areas such as: • employment • equity • industrial relations • employer- employee relationships • Safety, health, etc.. • Current trend: increasing request for ethical conduct of companies
- 5. Client Satisfaction • Internal eg. Bosch : ICSS • External “Close the gap between client’s expectation and satisafaction” Methods • Informal feedback • Surveys • Critical incident method
- 6. Culture Management • Highly effective organization promote optimum performance through culture • Monitoring and managing employee attitudes • Attitudes : perceptions or opinions about organization characteristics • Most frequently measured attitudes: ▫ Job satisfaction ▫ Commitment
- 7. Cost Control • Increase efficiency with effectiveness and reduce costs(absences or accidents) • Employees need to be viewed as investments and not expenses in order to control costs • Increasing efficiency : time , volume , cost • Reduce Cost of employee behavior : Eg. absenteeism , termination , replacement , loss of revenue
- 8. Contribution HRM practices shape the behaviour of employees within an organization; therefore, helps the organization achieve its goals. • Positive effect on employee performance • Increase knowledge, skills, and abilities • Improve motivation