5 tips for 

onboarding

that converts
Swipe
Mal Sanders

@malcolm_sanders
#1
@malcolm_sandersOnboarding that converts
Users will skip the
intro screens
Build a holistic onboarding journey that uses a variety of tactics. 


Use data to learn what is working, and what can be optimised.
#2
Measure onboardings
effect on the funnel
First time experience is activation, and ongoing onboarding
effects retention. 


Your design should increase these two stages in your
products funnel.
@malcolm_sandersOnboarding that converts
#3
Design for the aha
moment
80% of users who download an app never return after 3 days. 


Design to get your users to the aha moment as quickly as possible.
@malcolm_sandersOnboarding that converts
#4
Use data to inform
user interview goals
It's important to keep improving your onboarding. 


Use the data to find ‘what’ happened, and then speak with customers
to learn the ‘why’. 

@malcolm_sandersOnboarding that converts
#5
Onboarding never
stops
As users progress through the product, or when features ship
onboarding continues. 


Use progressive disclosure and lifecycle emails to keep them
engaged and retained. 

@malcolm_sandersOnboarding that converts
Thank you!
Follow for more product design tips, the business of design,
and making products that matter.
Mal Sanders

@malsthecolonel

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5 tips for user onboarding that converts

  • 1. 5 tips for onboarding that converts Swipe Mal Sanders @malcolm_sanders
  • 2. #1 @malcolm_sandersOnboarding that converts Users will skip the intro screens Build a holistic onboarding journey that uses a variety of tactics. Use data to learn what is working, and what can be optimised.
  • 3. #2 Measure onboardings effect on the funnel First time experience is activation, and ongoing onboarding effects retention. Your design should increase these two stages in your products funnel. @malcolm_sandersOnboarding that converts
  • 4. #3 Design for the aha moment 80% of users who download an app never return after 3 days. Design to get your users to the aha moment as quickly as possible. @malcolm_sandersOnboarding that converts
  • 5. #4 Use data to inform user interview goals It's important to keep improving your onboarding. Use the data to find ‘what’ happened, and then speak with customers to learn the ‘why’. @malcolm_sandersOnboarding that converts
  • 6. #5 Onboarding never stops As users progress through the product, or when features ship onboarding continues. Use progressive disclosure and lifecycle emails to keep them engaged and retained. @malcolm_sandersOnboarding that converts
  • 7. Thank you! Follow for more product design tips, the business of design, and making products that matter. Mal Sanders @malsthecolonel