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6 
Hallmarks 
of 
High 
Performing 
Teams 
Deidre 
Paknad 
CEO & Co-­‐Founder of Workboard
High 
performing 
teams 
seem 
to 
generate 
their 
own 
energy 
and 
elevate 
everyone 
on 
the 
team 
to 
their 
full 
poten6al.
What sets high performing teams apart and why 
aren’t all teams so successful and fun? 
They 
aren’t 
just 
a 
collec6on 
of 
strong 
individual 
performers. 
They 
don’t 
leave 
great 
performance 
to 
luck 
or 
personality, 
they 
design 
for 
success. 
They 
have… 
Defined Goals 
CommiDed AcFons 
True Transparency 
Frequent Feedback 
Unabashed Accountability 
Celebrated Successes
Defined Goals 
Defined 
goals 
and 
a 
clear 
plan 
to 
achieve 
them 
are 
essen6al 
to 
great 
performance. 
Abstract 
annual 
goals 
aren’t 
enough. 
Teams 
need 
shorter-­‐range, 
compelling 
and 
clear 
goals 
that 
unify 
and 
galvanize 
them 
on 
shared 
purpose. 
Sequencing 
these 
to 
an 
annual 
result 
works 
well, 
but 
it’s 
key 
that 
the 
team 
wants 
to 
achieve 
the 
goals.
CommiDed AcFons 
Successful 
teams 
write 
down 
the 
commi?ed 
ac@ons 
each 
person 
owns 
on 
the 
path 
to 
goal 
achievement 
(and 
they 
waste 
less 
6me 
determining 
who 
owns 
what). 
Members 
feel 
a 
sense 
of 
personal 
ownership 
and 
have 
a 
shared 
inten@on 
to 
accomplish 
the 
results 
they’ve 
commiIed 
to 
the 
team 
week 
over 
week. 
Making 
progress 
on 
ac6ons 
aligned 
with 
a 
goal 
people 
believe 
in 
energizes 
people 
and 
elevates 
their 
performance, 
according 
to 
author 
and 
Harvard 
professor 
Teresa 
Amabile.
True Transparency 
Facts 
and 
status 
enable 
members 
of 
the 
team 
to 
work 
more 
effec6vely 
together. 
They 
can 
pivot 
or 
adjust 
course 
quickly 
on 
unforeseen 
events, 
and 
execute 
with 
greater 
efficiency 
and 
predictability. 
Embracing 
transparency 
is 
one 
of 
the 
most 
dis6nct 
features 
of 
high 
performing 
teams 
(and 
a 
stark 
contrast 
to 
the 
poli6cized 
and 
professional 
“ball 
hiders” 
that 
frequent 
lesser 
performing 
teams).
True Transparency 
People 
with 
wriIen 
goals 
and 
wriIen 
ac6on 
plans 
improves 
goal 
achievement 
43% 
Adding 
status 
reports 
boosts 
the 
likelihood 
of 
achievement 
to 
76%
Unabashed Accountability 
The 
team 
leader 
and 
members 
hold 
themselves 
and 
each 
other 
accountable 
for 
their 
commitments 
and 
goal 
achievement 
week 
to 
week.
Unabashed Accountability 
When 
the 
team 
or 
a 
person 
comes 
up 
short, 
it’s 
not 
swept 
under 
the 
rug 
– 
it’s 
triaged 
and 
addressed 
quickly 
to 
get 
back 
on 
track 
to 
goal. 
There 
is 
a 
uniform 
expecta@on 
of 
each 
other, 
that 
when 
combined 
with 
a 
uniformly 
high 
level 
of 
commitment 
to 
goal, 
are 
the 
essence 
of 
a 
high 
performing 
team’s 
greatness.
Frequent Feedback 
Members 
of 
the 
team 
get 
and 
ask 
for 
regular 
feedback 
on 
their 
work. 
Learning 
members 
get 
posi6ve 
feedback 
that 
enables 
them 
to 
learn 
and 
engage 
quickly, 
while 
expert 
members 
get 
construc6ve 
feedback 
that 
helps 
them 
con@nuously 
advance 
already-­‐mature 
skills. 
Because 
team 
members 
are 
focused 
on 
achievement 
and 
respect 
each 
other’s 
commitments 
and 
efforts, 
feedback 
is 
easier 
to 
give 
and 
apply.
Celebrate Success 
They 
savor 
the 
small 
and 
the 
big 
wins 
as 
a 
team. 
High 
performing 
teams 
celebrate 
people’s 
individual 
contribu6ons 
and 
the 
accomplishments 
of 
the 
team 
as 
a 
whole. 
In 
large 
matrixed 
organiza6ons 
where 
teams 
coalesce 
and 
disband 
quickly, 
it 
takes 
extra 
effort 
to 
celebrate 
success 
but 
it 
is 
actually 
more 
rewarding 
than 
a 
cash 
bonus, 
according 
to 
McKinsey.
It's 
not 
just 
the 
business 
results… 
People 
who’ve 
worked 
on 
high 
performing 
teams 
tend 
to 
remember 
the 
experience 
and 
their 
team 
mates 
vividly 
for 
years 
to 
come. 
When 
they 
describe 
the 
experience, 
they 
use 
words 
like 
“epic” 
and 
there 
is 
tangible 
pride 
and 
gra@tude 
in 
their 
voice. 
That 
team 
imprint 
is 
far 
greater 
and 
longer 
las6ng 
than 
its 
contribu6on 
to 
the 
company 
at 
which 
its 
members 
worked.
13 
Engage 
and 
Empower 
Your 
Team 
More 
Easily 
Get 
this 
FREE 
app 
to 
share 
goals, 
ac@ons, 
status 
and 
feedback 
on 
Web 
and 
mobile. 
www.workboard.com 
The Zen of Achievement

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The 6 Patterns of High Performing Teams

  • 1. 6 Hallmarks of High Performing Teams Deidre Paknad CEO & Co-­‐Founder of Workboard
  • 2. High performing teams seem to generate their own energy and elevate everyone on the team to their full poten6al.
  • 3. What sets high performing teams apart and why aren’t all teams so successful and fun? They aren’t just a collec6on of strong individual performers. They don’t leave great performance to luck or personality, they design for success. They have… Defined Goals CommiDed AcFons True Transparency Frequent Feedback Unabashed Accountability Celebrated Successes
  • 4. Defined Goals Defined goals and a clear plan to achieve them are essen6al to great performance. Abstract annual goals aren’t enough. Teams need shorter-­‐range, compelling and clear goals that unify and galvanize them on shared purpose. Sequencing these to an annual result works well, but it’s key that the team wants to achieve the goals.
  • 5. CommiDed AcFons Successful teams write down the commi?ed ac@ons each person owns on the path to goal achievement (and they waste less 6me determining who owns what). Members feel a sense of personal ownership and have a shared inten@on to accomplish the results they’ve commiIed to the team week over week. Making progress on ac6ons aligned with a goal people believe in energizes people and elevates their performance, according to author and Harvard professor Teresa Amabile.
  • 6. True Transparency Facts and status enable members of the team to work more effec6vely together. They can pivot or adjust course quickly on unforeseen events, and execute with greater efficiency and predictability. Embracing transparency is one of the most dis6nct features of high performing teams (and a stark contrast to the poli6cized and professional “ball hiders” that frequent lesser performing teams).
  • 7. True Transparency People with wriIen goals and wriIen ac6on plans improves goal achievement 43% Adding status reports boosts the likelihood of achievement to 76%
  • 8. Unabashed Accountability The team leader and members hold themselves and each other accountable for their commitments and goal achievement week to week.
  • 9. Unabashed Accountability When the team or a person comes up short, it’s not swept under the rug – it’s triaged and addressed quickly to get back on track to goal. There is a uniform expecta@on of each other, that when combined with a uniformly high level of commitment to goal, are the essence of a high performing team’s greatness.
  • 10. Frequent Feedback Members of the team get and ask for regular feedback on their work. Learning members get posi6ve feedback that enables them to learn and engage quickly, while expert members get construc6ve feedback that helps them con@nuously advance already-­‐mature skills. Because team members are focused on achievement and respect each other’s commitments and efforts, feedback is easier to give and apply.
  • 11. Celebrate Success They savor the small and the big wins as a team. High performing teams celebrate people’s individual contribu6ons and the accomplishments of the team as a whole. In large matrixed organiza6ons where teams coalesce and disband quickly, it takes extra effort to celebrate success but it is actually more rewarding than a cash bonus, according to McKinsey.
  • 12. It's not just the business results… People who’ve worked on high performing teams tend to remember the experience and their team mates vividly for years to come. When they describe the experience, they use words like “epic” and there is tangible pride and gra@tude in their voice. That team imprint is far greater and longer las6ng than its contribu6on to the company at which its members worked.
  • 13. 13 Engage and Empower Your Team More Easily Get this FREE app to share goals, ac@ons, status and feedback on Web and mobile. www.workboard.com The Zen of Achievement