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Developing Behavioral EQ
Developing Behavioral EQ
Behavioral EQ, Putting Emotional Intelligence to Work, The Social Intelligence Company and TRACOM are registered
trademarks of he TRACOM Corporation. Developing Behavioral EQ, BEQ and Behavioral EQ Model are trademarks of Th
TRACOM Corporation.
Developing Behavioral EQ
TRACOM Overview
WHY
We believe that improving peoples’ understanding of
themselves and others makes the world a better place
HOW
Through research and experience we uncover the
hidden barriers to individuals achieving their maximum
potential and identify how to help overcome them
WHAT
We synthesize our discoveries into actionable learning
and resources that improve an individual's
performance in all parts of their lives
Social Intelligence for the Expert FacilitatorDeveloping Behavioral EQ
Today’s Speakers
• Dr. Casey Mulqueen
• Dr. Natalie Wolfson
• David Collins
Developing Behavioral EQ
• Part 1: Why Emotional Intelligence Matters
• Part 2: 7 Ways to Boost Leadership EQ
• Part 3: Your Questions
5
Developing Behavioral EQ
Polling Question
Who has experience with Emotional Intelligence training?
My company provides EQ training
My company is considering providing EQ training
Not providing or considering EQ training
Previous
Not sure
Developing Behavioral EQ
Emotional intelligence:
• Ability to perceive and understand
one’s own emotions and the
emotions of others
• Having insight into oneself and
awareness and empathy for others
Behavioral intelligence:
• Ability to recognize the impact that
emotions have on one’s own behavior
and the behavior of others
• Ability to use this awareness to
manage personal behavior
and relationships
Definitions
Developing Behavioral EQ
• Emotional awareness ≠ outward behavior
• People notice and respond to behavior
• Behavior has the greatest impact on personal effectiveness
• The Behavioral EQ Model considers both emotional and
behavioral intelligence
Behavior: The Key Component
Developing Behavioral EQ
Why is Behavioral EQ Important?
Research shows:
• It distinguishes between star and average performers.
• It applies across cultures and occupations.
• Good managers are adept at controlling emotions, accepting
feedback and adjusting behavior.
• Manager Emotional Intelligence predicts employee
engagement and performance.
• Stocks of companies whose employees have high self-
awareness outperform those whose employees have low self-
awareness.
• It can be learned and developed!
10
Developing Behavioral EQ
Group Exercise!
11
Developing Behavioral EQ
Group Exercise
Janet has 55 apples. She finds another 95. How many
apples does Janet have in all?
Answer: 150
12
Developing Behavioral EQ
Group Exercise
What is the sum of $8.22
and $12.33?
Answer: $20.55
13
Developing Behavioral EQ
Group Exercise
A bat and ball cost $1.10.
The bat costs one dollar more than the ball.
How much does the ball cost?
14
Answer: 10 cents
Developing Behavioral EQ
15
Group Exercise
Developing Behavioral EQ
Brain Systems
Our brains have two “operating systems.”
• One is fast and looks for quick and easy solutions. It is
often irrational. It is often wrong. This
is our default operating system.
• The other is logical, slow, effortful, and cautious.
16
Developing Behavioral EQ
What brought you here today?
What led you to participate in today’s webinar? Why is EQ of
interest to you?
Developing Behavioral EQ
7 Ways to Boost Your Leadership EQ
18
Developing Behavioral EQDeveloping Behavioral EQ
1. Control Behavior by Understanding Emotions
19
Developing Behavioral EQ
2. Mentally rehearse
situations that set off
emotional triggers
20
Developing Behavioral EQ
3. Force your brain
into action by
solving a problem
21
Developing Behavioral EQ
4. Engage in healthy escapism
22
Developing Behavioral EQ
5. The send button is not your friend
23
Developing Behavioral EQ
6. Walk away from tense situations
24
Developing Behavioral EQ
7. Speak clearly and with decorum
in emotionally charged situations
25
Developing Behavioral EQ
• Recognizing emotions is
hard
• People don’t understand the
impact of emotions on
others
• We overestimate that our
feelings are known by others
• Emotions are contagious –
for good or bad
• By changing behavior, we
influence our attitudes and
beliefs through neural
rewiring
“Ah Ha” Concepts
Developing Behavioral EQ
• Genetic disposition or
opportunity for development?
• Research clearly shows it can
be learned
• Need for practice and
reinforcement vs. EQ
vaccination
• EQ can be developed, but only
with a sincere desire to do so
Can Be Developed
Developing Behavioral EQ
In Summary
The research is clear:
• Behavioral EQ is the next generation
of Emotional Intelligence
• More targeted
• Easier to understand
• More actionable
• Behavioral EQ can improve both
individual and organizational
improvement
Developing Behavioral EQ
Follow-Up
• Behavioral EQ Whitepaper
• On-Demand Version
of Webinar
• Specific question
follow-up
29
Developing Behavioral EQ
Questions
Developing Behavioral EQ Behavioral EQ, Putting Emotional Intelligence to Work, The Social Intelligence Company and TRACOM are registered
trademarks of he TRACOM Corporation. Developing Behavioral EQ, BEQ and Behavioral EQ Model are trademarks of Th
TRACOM Corporation.

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7 Strategies to Build EQ

  • 1. Developing Behavioral EQ Developing Behavioral EQ Behavioral EQ, Putting Emotional Intelligence to Work, The Social Intelligence Company and TRACOM are registered trademarks of he TRACOM Corporation. Developing Behavioral EQ, BEQ and Behavioral EQ Model are trademarks of Th TRACOM Corporation.
  • 2. Developing Behavioral EQ TRACOM Overview WHY We believe that improving peoples’ understanding of themselves and others makes the world a better place HOW Through research and experience we uncover the hidden barriers to individuals achieving their maximum potential and identify how to help overcome them WHAT We synthesize our discoveries into actionable learning and resources that improve an individual's performance in all parts of their lives
  • 3. Social Intelligence for the Expert FacilitatorDeveloping Behavioral EQ
  • 4. Today’s Speakers • Dr. Casey Mulqueen • Dr. Natalie Wolfson • David Collins Developing Behavioral EQ
  • 5. • Part 1: Why Emotional Intelligence Matters • Part 2: 7 Ways to Boost Leadership EQ • Part 3: Your Questions 5 Developing Behavioral EQ
  • 6. Polling Question Who has experience with Emotional Intelligence training? My company provides EQ training My company is considering providing EQ training Not providing or considering EQ training Previous Not sure Developing Behavioral EQ
  • 7. Emotional intelligence: • Ability to perceive and understand one’s own emotions and the emotions of others • Having insight into oneself and awareness and empathy for others Behavioral intelligence: • Ability to recognize the impact that emotions have on one’s own behavior and the behavior of others • Ability to use this awareness to manage personal behavior and relationships Definitions Developing Behavioral EQ
  • 8. • Emotional awareness ≠ outward behavior • People notice and respond to behavior • Behavior has the greatest impact on personal effectiveness • The Behavioral EQ Model considers both emotional and behavioral intelligence Behavior: The Key Component Developing Behavioral EQ
  • 9. Why is Behavioral EQ Important? Research shows: • It distinguishes between star and average performers. • It applies across cultures and occupations. • Good managers are adept at controlling emotions, accepting feedback and adjusting behavior. • Manager Emotional Intelligence predicts employee engagement and performance. • Stocks of companies whose employees have high self- awareness outperform those whose employees have low self- awareness. • It can be learned and developed! 10 Developing Behavioral EQ
  • 11. Group Exercise Janet has 55 apples. She finds another 95. How many apples does Janet have in all? Answer: 150 12 Developing Behavioral EQ
  • 12. Group Exercise What is the sum of $8.22 and $12.33? Answer: $20.55 13 Developing Behavioral EQ
  • 13. Group Exercise A bat and ball cost $1.10. The bat costs one dollar more than the ball. How much does the ball cost? 14 Answer: 10 cents Developing Behavioral EQ
  • 15. Brain Systems Our brains have two “operating systems.” • One is fast and looks for quick and easy solutions. It is often irrational. It is often wrong. This is our default operating system. • The other is logical, slow, effortful, and cautious. 16 Developing Behavioral EQ
  • 16. What brought you here today? What led you to participate in today’s webinar? Why is EQ of interest to you? Developing Behavioral EQ
  • 17. 7 Ways to Boost Your Leadership EQ 18 Developing Behavioral EQDeveloping Behavioral EQ
  • 18. 1. Control Behavior by Understanding Emotions 19 Developing Behavioral EQ
  • 19. 2. Mentally rehearse situations that set off emotional triggers 20 Developing Behavioral EQ
  • 20. 3. Force your brain into action by solving a problem 21 Developing Behavioral EQ
  • 21. 4. Engage in healthy escapism 22 Developing Behavioral EQ
  • 22. 5. The send button is not your friend 23 Developing Behavioral EQ
  • 23. 6. Walk away from tense situations 24 Developing Behavioral EQ
  • 24. 7. Speak clearly and with decorum in emotionally charged situations 25 Developing Behavioral EQ
  • 25. • Recognizing emotions is hard • People don’t understand the impact of emotions on others • We overestimate that our feelings are known by others • Emotions are contagious – for good or bad • By changing behavior, we influence our attitudes and beliefs through neural rewiring “Ah Ha” Concepts Developing Behavioral EQ
  • 26. • Genetic disposition or opportunity for development? • Research clearly shows it can be learned • Need for practice and reinforcement vs. EQ vaccination • EQ can be developed, but only with a sincere desire to do so Can Be Developed Developing Behavioral EQ
  • 27. In Summary The research is clear: • Behavioral EQ is the next generation of Emotional Intelligence • More targeted • Easier to understand • More actionable • Behavioral EQ can improve both individual and organizational improvement Developing Behavioral EQ
  • 28. Follow-Up • Behavioral EQ Whitepaper • On-Demand Version of Webinar • Specific question follow-up 29 Developing Behavioral EQ
  • 29. Questions Developing Behavioral EQ Behavioral EQ, Putting Emotional Intelligence to Work, The Social Intelligence Company and TRACOM are registered trademarks of he TRACOM Corporation. Developing Behavioral EQ, BEQ and Behavioral EQ Model are trademarks of Th TRACOM Corporation.