7672 Project Design Fbc
- 1. 7672 Running Head Project Design H.Kuhns 1 Design Plan Grading Checklist Activity Possible Points Describes the organization where the intervention will be 1 implemented. Describes the performance gap in measurable terms the project will 1 address. Analyzes the root causes of the performance gap. 1 Lists measurable objectives for the training. 1 Outlines the activities in the synchronous training and the e-learning 1 training pieces of the blended-solution. Total possible points: 5 Project Design Plan Heather Kuhns A Paper in Partial Fulfillment Of the Requirements for
- 2. 7672 Running Head Project Design H.Kuhns 2 ED 7672 Capella University January 2009 Client Organization FBC was established in 1890 in a then small, agricultural town. It served a small congregation faithfully and has grown into a large, modern campus on 26 acres in a new urban setting, home to 150,000 residents of military installations and the accompanying civilian population. Church membership is about 1800; attendance averages about 1100 people in worship service and 600 attend Sunday school weekly. There are also Wednesday evening services, as well as various youth programs in place that evening. The church is an actively growing and ministering body of believers. The church website explains that it centers its activities around the goal “to minister to our multi-cultural and diverse community using various methods and programs so that we may spread God’s word outside the walls of our church into our community and literally around the world.” The following is an excerpt from the church’s website regarding its mission of faith: Jacksonville First Baptist Church is committed to nurturing and growing personal faith through Christ centered discipleship. Transformational growth is characterized by responding to the message of salvation, knowing God and His will, internalizing Biblical
- 3. 7672 Running Head Project Design H.Kuhns 3 values, answering the call to obedience and equipping saints for service, all for the glory of God. Performance Gap Symptoms of the performance gap indicate a need for training in process improvement. It is church policy as written in the bylaws to accept new members only at the conclusion of the church service. A business meeting in effect takes place where by those who come forward at the invitation of the pastor can profess their faith in Christ, request to transfer a letter of membership to FBC from another church, desire to be baptized and become a member of the church, or rededicate their life to Christ. Between the time of the person(s) coming forward and their presentation to the church body for acceptance an Application for Membership card needs to be filled out. There are usually only two minutes for this to occur. A card typically would take about six minutes to complete accurately and fully. Therefore, parts of the cards are left blank and the church secretary needs to contact the new member for missing information. An additional consideration is that during this time there are usually spiritual needs and truths to convey, as well as warmth and grace to display. These combine to make the process, which seems relatively simple and straightforward, a complicated and sensitive issue. Gap Analysis Desired Level of Present Level of Gap Performance Performance Every card filled out with 6 cards on average each 7 cards missing contact name and contact Sunday are not completed information weekly information (13 average correctly.
- 4. 7672 Running Head Project Design H.Kuhns 4 new cards/members weekly) Counselors more adept and Discomfort and insecurity Comfort and security level comfortable with the at ministering while asking below acceptable process completing cards for information 27 deacons and 6 regular 4 trained by experienced 2 25 trained 6 volunteers volunteers trained deacons not trained, 2 trained 4 Women volunteer None trained Four trained women counselors trained counselors Measurable Objectives of Training Interventions Given a power point presentation on the background, context, procedure, mechanics and application of Membership card completion followed by an intensive question and answer session, role playing activity, brainstorming process, and discussion deacons and volunteers will: • Increase facility of card completion to 80% at the end of 30 days • Offer appropriate scriptural affirmation and validation at least 50% of the time • Increase the number of counselors available at any of the three Sunday services to no less than four trained volunteers/deacons • Follow up on all incomplete cards 100% of the time within one week
- 5. 7672 Running Head Project Design H.Kuhns 5 • Demonstrate knowledge of appropriate Sunday School classes to refer new members to with 80% accuracy Root Cause Analysis Procedure The following use of Gilbert’s BEM organizes information regarding performance into appropriate categories. The information was acquired during a lengthy interview with the Minister of Education, who works with the deacon committee and also does most of the New Member Application card completion. Additional data and insight were garnered through participation of this author in completion of the cards during multiple services. BEM Information Resources Incentives Lack of background and More people Spiritual-needs are understanding for process available to do the addressed at this Training in attitude of grace job correctly time of need or and warmth Counselors in affirmation on faith Scriptural responses to reserve as growth walk various needs continues Secretary-less work following up on missing information Knowledge and Skills Capacity Motives
- 6. 7672 Running Head Project Design H.Kuhns 6 Key Stakeholders Stakeholders Impact Deacons Increased effectiveness-welcoming and receiving new members into the church Congregational members Increased feelings of participation/quicker business meeting Church Accurate records and reasons for membership Saves time/$/resources having accurate, complete info More effective communication Secretary Follows up with acquiring missing information from cards the following Monday Minister of Education Has to remember reasons for members joining and invest time in following up with acquiring contact information Results of the Root Cause Analysis Deacons and volunteer counselors have a short time to complete new member cards while simultaneously providing ministry to immediate needs in an attitude of warmth and grace. The mechanics of completing these “control” cards is simple, but the time constraints, as well as the emotional and spiritual needs that are to be met puts extra pressure on acquiring basic minimum information in a limited time frame. Providing training in the background and reasons
- 7. 7672 Running Head Project Design H.Kuhns 7 behind the necessity of these cards, as well as presenting an array of scriptural references that counselors can use to meet each situation may help increase comfort and skill levels. Additionally, practice in problem solving, role playing different scenarios that could arise, and holding short question and answer sessions at the conclusion of the training should ensure successful accomplishment of this important and critical component of church membership. Training Interventions This is a sensitive and sensible issue, according to the Minister of Education, who also helps with the functioning of the deacon committee. A training time consisting of one ninety minute training session will be held during a specially called Deacons meeting. This will consist of a Power Point presentation concerning the background of the process, church bylaws, scriptural references to use during counseling times, and procedural information to ensure accurate card completion. A question and answer period will follow, as well as role playing scenarios of new members coming forward, and participation in problem solving situations. Overarching Goal Statement The training intervention will seek to train counselors to be efficient, and personally reach each new member of the church regardless of their reason for joining. This training will serve as groundwork for the future as well as show how to improve and provide leadership now with a strong understanding of current process.
- 8. 7672 Running Head Project Design H.Kuhns 8 Design Plan Prelearning activity a.) Introduce myself and welcome new volunteers b.) Deacons introduce themselves c.) fill out membership application card timed 2 minutes, while talking to a neighbor. d.) list difficulties on whiteboard transition: show power point presentation I. E-learning Component a.) Why? Slide: Context of the problem described b.) What happens? Slide: Process for card completion described through all steps 1. (Pastor invitation-new member/deacon- church business meeting at conclusion of service-secretary contacts new member for missing info-enter into church software- enter into church member directory) c.) Background: slides with bylaws of church d.) Constitution of the church explains reasons for process e.) How? Slides of mechanics of card completion process 1. Critical info 2. Other info 3. Time guidelines
- 9. 7672 Running Head Project Design H.Kuhns 9 4. Follow up process Questions? Slide f.) What to do: During this interlude you should: 1. Welcome with warmth and grace 2. Offer affirmation of decision 3. (scriptural examples, one per slide) 4. Help fill out critical info (name, email/phone number) on card 5. Minister as needed to immediate need of person g.) Direct to appropriate Sunday school: Matching activity in pairs 1. Slide with 8:30 classes and instructors 2. Slide with 9:45 classes and instructors 3. Slide with 11:00 classes and instructors 4. Slides follow with appropriate pairings, check for pair with most matches h.) Take to prayer room for necessary prayer if desired i.) Presentation to church/business meeting to vote in new member (Motion? Aye? Nay? Clapping) and greeting from congregation j.) Implications for the future: a new method concerning how to track membership will be implemented Discussion/Q&A session in self-divided small groups of 5-6: Ask What is new knowledge? How does it impact the process? What else do you need to know to be proficient and secure?
- 10. 7672 Running Head Project Design H.Kuhns 10 Self evaluation…write results/answers on white board as group-nominated spokesperson calls out. II. Synchronous component: a.) Share survey responses from polled Sunday school class concerning their thoughts on new member process as observed from the congregation: impact on their views? b.) Discuss improvements: volunteered answers c.) Hear secretary’s input (orally as an attendee or written quote) d.) Assign small groups different scenarios (developed with L.Cole, Minister of Ed based on real-life situations) to role play before the assembly. e.) Discuss process. Improvements? Acknowledgement/encouragement. f.) Commitment to incorporate best practices including scriptural references, knowledge of appropriate Sunday school classes to direct them to, offers of further ministry or direction to programs within the church. Any further questions or concerns? Administer exit survey
- 11. 7672 Running Head Project Design H.Kuhns 11 References: Lawrence Cole, Minister of Education BA, MDiv. MA in Christian education, MARE Doctorate of ministry. Mission and goal statement of FBC retrieved on 1/19/09 from http://www.fbcjax.net/AboutUs/tabid/145/Default.aspx Wiley, J. (Publ.) 2005. ED 7672; Delivery systems for training and performance improvement.