![Feature or Key Description
Speaker Provides ringer and hands-free (speakerphone) audio output.
Dialpad
Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select
menu items that have index numbers.
Transfer Press to transfer calls to desired extension or external number – calls are automatically placed on hold.
Messages Press to see quantity of voicemail messages waiting, dial 1 then press connect.
Hold Press to place current call on hold, press again to take off hold (or press held line key).
Security slot Enables you to connect the back of your phone to a laptop cable lock so you can secure it to a desktop.
Message
Waiting
indicator
Flashes red to indicate new messages.
Home key
Enables you to press [home] from any screen to display Home view. From Home view, press [home] to
display other phone views.
Screen Shows a 2.2-inch diagonal screen with a backlight
Navigation
keys/Select key
Scrolls through information or options displayed on the phone’s screen. Selects a field of displayed data.
Headset key
Enables you to place and receive calls through a headset. The key glows green when an analog headset is
activated.
Speakerphone
key
Enables you to place and receive calls using the speakerphone. The key glows green when activated.
Mute key Mutes your audio during calls and conferences. The key glows red when audio is muted.
Volume keys Adjusts the volume of the handset, headset, speaker, and phone’s ringer.
Microphone Transmits sound from your phone to other phones.](https://image.slidesharecdn.com/wuskypeforbusinessnewphonesystem-151124225813-lva1-app6891/85/8-Essentials-Tips-for-Getting-Started-with-the-New-Phone-System-35-320.jpg)
8 Essentials Tips for Getting Started with the New Phone System
- 1. 1. Sign in to your Phone using the Paired Client 2. Alternative way of logging into your Phone: PIN Authentication 3. Resetting your Skype for Business PIN 4. Resetting your Voice Mail PIN 5. How to Set Up Your Greeting and Voice Mail Message 6. How to Make Calls using Skype for Business 7. Basic Call Controls 8. Automatic transcription of Voice Mail 8 Essentials Tips for Getting Started with the New Phone System
- 2. 1. Sign in to your Phone using the Paired Client
- 4. 1. Press the Sign In soft key and select option 2 PIN Authentication. 2. Enter your 7 digit extension and then your Skype for Business PIN. 3. Press the Sign in button. 2. Alternative way of logging into your Phone: PIN Authentication
- 5. • Used to sign in to your phone. Once you’re signed in, you do not need to sign in again! • This PIN is also used to join conference meetings Skype for Business PIN: Voice access number lets you call in from anywhere to check your voice mails. Purpose of Your Two Pins Voice Mail PIN:
- 6. Click here to watch a video screencast 1. Go to https://dialin.wilmu.edu 2. Under Personal Identification Number (PIN), select “Sign In” 3. If you are on your work computer you can Sign In Using Your Network Logon Credentials. From a home computer you will need to manually enter user.a.name@wilmu.edu and your password. 3. Resetting your Skype for Business PIN
- 7. 4. Reset Your PIN 5. Confirm PIN 6. Click OK PIN must be between 5 & 24 digits long, cannot have repeating numbers, and cannot contain letters, spaces or special characters. Setup Skype for Business PIN (Cont.)
- 8. 1. Go to https://owa.wilmu.edu 2. Enter your Login Credentials 3. Click Sign In 4. Click On the Options Wheel 5. Click Options 6. Click Phone on the Menu 4. Resetting your Voice Mail PIN Click here to watch a video screencast
- 9. 7. Click on the Scroll Bar and drag it down the middle Setup Voice Mail PIN (Cont.)
- 10. 8. Click Reset My Voice Mail PIN 9. If a Pop-up Box Appears, click “Yes” Setup Voice Mail PIN (Cont.)
- 11. Setup Voice Mail PIN (Cont.)
- 12. From the Skype for Business client, follow these steps: 1. Click the dial pad tab 2. Click the Voice Mail drop down menu 3. Click Set Up Voice Mail 5. How to Set Up Your Greeting and Voice Mail Message
- 13. 6. How to Make Calls using Skype for Business Important! To call a WilmU staff member, you must use their full 7 digit number. The 4 digit extension will no longer work.
- 14. 7. Basic Call Controls
- 15. 8. Automatic Transcription of Voice Mail • Voice mails will be emailed to your Wilmington University email address. • The voice mail message will have a play button inside to play the audio of the message. • Inside the message will be a text version of the voice mail message.
- 17. Join a meeting in one of these three ways: 1. Join by double clicking and selecting a meeting in your Outlook calendar. 2. Join directly from an Outlook reminder. 3. Click the meetings tab, and then double click the meeting. Join Skype for Business Meeting Watch this video to learn more.
- 18. • You can also dial into the Voice Access number 302-327-4701. When prompted enter your Voice Mail PIN. • While in front of your Polycom phone you can press the Messages button (envelope icon on the phone), tap Message Center from the soft keys. • Enter your PIN + # • To change personal options, Press 6. • To record your greeting, Press 2. You have three greeting options: 1.To record your personal greeting, Press 1 2.To record a greeting when you’re away, Press 2 3.To record your name, Press 3 Alternatives: How to Set Up Your Greeting and Voice Mail Message
- 19. HOW TO SCHEDULE A SKYPE MEETING 1. Open your Outlook Calendar, click the Home tab, and click New Skype Meeting. (If you are in Skype for Business (Lync) mode, this button still says New Skype Meeting). 2. Complete the meeting request just like you normally would. Set Meeting Options You can set some meeting options in Outlook before You even send the meeting request—like who will be Able to get into the meeting directly and who has to wait In the virtual lobby.
- 20. HOW TO JOIN A SKYPE MEETING
- 21. HOW TO SHARE YOUR DESKTOP
- 22. HOW TO SHARE A POWERPOINT PRESENTATION
- 23. Set up your audio device First things first: set up your audio device and check the quality. You can use your computer’s mic and speakers, plug in a headset. Start a call 1 2 1. Click Select Your Primary Device in the lower- left corner of the main Skype for Business window. 2. Click Audio Device Settings. 3. Pick your device from the Audio Device menu, and adjust the speaker and mic volume. 1. Hover on a contact’s pic until the quick menu appears. 2. Click the Phone button. 21 1. In your Contacts list, select multiple contacts by holding the Ctrl key, and clicking the names. 2. Right-click any of the selected names, then click Start a Conference Call. 3. Click Skype Call. Start a conference call 3 1 2 3 © 2015 Microsoft Corporation. All rights reserved. Skype for Business is for connecting with a co-worker or business associate. Skype is for connecting with your grandma, or chatting with friends while gaming. Which Skype should I use? Forward your phone calls Want your calls to go to your Voice Mail or to your cell phone or a hotel room phone? Turn off call forwarding 1 3 2 1. In the lower-left of the main Skype for Business window, click the Call Forwarding button. 2. Select Forward Calls To. 3. Select New Number or Contact. Choose a contact, or type a number in the Forward Calls field. (425) 555-1212 Sara Nyberg – Available – Video Capable Account Executive Adam Jarman – Available – Video Capable Engineer II Arianne LaBatelier – Available – Video Capable Technical Analyst II Aaron Buxton – Available – Video Capable Lab Specialist Audio setup and making calls Quick Start Guide
- 24. Answer a call When someone calls you, an alert pops up in the lower-right of your screen. • To answer the call, click anywhere on the photo area. • To reject the call, click Ignore. • To start an instant messaging (IM) conversation with the caller instead of an audio call, click Options, and then Reply by IM. • To reject the call and other calls, until you change your status click Options, and then Set to Do not Disturb. Sara Nyberg Account Executive 1. In the Meeting pane, click or, in the Participants pane, click 2. Select or multi-select (Ctrl-click) from your contacts, or type someone’s name or phone number in the Search field, then select them from the results. Click OK. Your new invitees receive a request to join your call. Invite more people to a call Add audio to an IM conversation In the conversation window, click the Phone button. Use audio call controls During a call, point to the buttons to do the following: • To put the call on hold, click the Hold button. • To mute your audio, click the Mic button in the conversation window. Sara Nyberg ACCOUNT EXECUTIVE, Available – Video Capable Sara Nyberg • If call transferring is available for your account, click the Transfer button, and select the number you want. • To hang up, click the Phone button in the conversation window.
- 25. Your phone has four main Views: Home, Calls, Active all, and Lines view (the default). To Change Views: • For Home view, press • From Home view, press to alternate between Home and Lines view, or if you have one or more calls, between Home and either Calls or Active Call view. • To switch between Lines and either Calls or Active Call view, press the navigation button. PHONE VIEWS Home View Home view displays icons you can select to access phone functions. Use the Navigation keys to display more icons. Lines View Lines view displays Phone Lines Favorites, and Soft Keys.
- 26. PHONE VIEWS (Cont.) Calls View If your phone has one or more calls, you can access Calls view. Active Call Call color indicates status: • Dark green – Active Call • Bright blue – Incoming Call • Dark blue – Held Call Use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call.
- 27. BASIC CALL CONTROLS Call Transfer From Calls view, press Transfer or and call the other party. When you hear the ringback sound, or after you talk with the other party, press Transfer . Call Hold and Resume From Calls view, press Hold . If you’re in Calls view, remember to highlight the call first. To resume a held call, press Resume . Microphone Mute During a call, press, . Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled. To turn off Mute, press again. Placing a Conference Call • Call the first party, and after the call connects, press More and then press Confrnc. • Dial and connect with the second party and press Confrnc again. • If you have an active and held call, press Join to set up a conference. Entering Data Use the dialpad keys to enter information. To backspace, press Backspace or press Cancel. Redail Dial the Activation Code *66, then press Send or Dial. Placing a Call • Pick up the handset or press or • Enter the phone number and press Send or Dial. Answering a Call • To answer with the handset, pick up the handset • To answer with the Speakerphone, press or press Answer. • To answer with the headset, press • To answer a new call while on an active call, press Answer. The current call will be held. Ending a Call • To end an active call, replace the handset, press , or press Or, press End Call. • To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call. Do Not Disturb To enable Do Not Disturb: • Dial the Activation Code *78, then press Send. Or press the DND softkey To disable Do Not Disturb: • Dial the Deactivation Code *79, then press Send.
- 28. BASIC CALL CONTROLS (Cont.) • Set up your voicemail: Dial the Activation Code *62, then press Dial or Send. Or press and then Connect. At the prompt enter the default password, 19992005, followed by . Follow the prompts to change your password and record your greetings. • Check messages for your primary personal extension (if enabled): Dial the Activation Code *62, then press Send or Dial. At the prompt enter your password, followed by . • Check messages outside the office: Call your own phone number. When the call goes to voicemail, press for the menu. Enter your password, followed by . Call Forwarding Always Automatically redirect all incoming calls to another number. When the service is active, a reminder will be displayed on your phone. You can also set your phone to play a Ring Reminder when a call is forwarded. The default setting for Call Forwarding Always is off. Using Your VoiceMail Box To activate this feature: • Dial the Activation Code *72, then press Dial or • At the prompt, dial the phone number where you want your calls to be directed and press #. • Once the system plays a confirmation message, hang up. To turn this feature off: • Dial the Deactivation Code *73, then press Dial or Voice Mail Waiting Indictor Clears the audible (and visible for some devices) message waiting indicator on your phone. To clear the Waiting Indicator: • Without picking up the handset, dial the Activation Code *99, then press Dial or Call Forwarding Always (Cont.)
- 29. HOW TO USE THE CONTACTS LIST Connect with people in your organization, or with friends who have a Skype account 1. Type a name in the Search box. As soon as you do, the tabs below the Search field change from this: to this: 2. If the person is in your organization, stay on the MY CONTACTS tab. If not, click on the SKYPE DIRECTORY tab. It will narrow your search if you know their full name or Skype user name. Add a Contact Once you find a person, add them to your Contacts list for quick access. 1. Right-click the name in the search results 2. Click “Add to Contact List” 3. Pick a group to add your new contact to
- 30. View a Contact Card 1. Tap a contact picture 2. Tap the Contact card button to open Contact Card Create a Group Set up a group for each team you work with so you quickly see who’s available or communicate with the entire team at once. 1. Click the “Add a Contact” button 2. Select “Create a New Group” 3. Begin typing your new group name Contacts List (cont.)
- 31. Presence is automatically set based on your Outlook calendar, but you can change it temporarily if you want to. Presence status is a quick way for other people see whether or not you’re free to chat. Here are the presence settings you can change. Use Instant Messaging (IM) to touch base with your contacts right away. 1. In your Contacts List, point to the contact you want to IM. If you want to IM with more than one contact, hold down the Ctrl key and click each contact name. 2. Click the IM Button 3. Type your message and press the Enter key on your keyboard. Need to add someone to the IM? From the main Skype for Business window, drag a contact pic onto the IM window. HOW TO USE PRESENCE & INSTANT MESSAGING
- 32. HOW TO USE IM CONVERSATION Switch Between Conversations If you have several conversations or meetings going on at the same time, Skype for Business displays them all in one place, so you can toggle between them. Click a tab on the left to view an IM conversation.
- 33. IM Conversation (Cont.) Find a previous IM Conversation If you use Outlook and Exchange, Skype for Business automatically saves your IM conversation history. To view or continue a previous IM conversation or see an IM request you missed: 1. Click the Conversations tab 2. Click the All and Missed tab. If you don’t see the conversation you’re looking for, click View More in Outlook at the bottom of the list 3. Double-click the conversation that you want to open.
- 34. Phone Keys / Button Layout
- 35. Feature or Key Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers. Transfer Press to transfer calls to desired extension or external number – calls are automatically placed on hold. Messages Press to see quantity of voicemail messages waiting, dial 1 then press connect. Hold Press to place current call on hold, press again to take off hold (or press held line key). Security slot Enables you to connect the back of your phone to a laptop cable lock so you can secure it to a desktop. Message Waiting indicator Flashes red to indicate new messages. Home key Enables you to press [home] from any screen to display Home view. From Home view, press [home] to display other phone views. Screen Shows a 2.2-inch diagonal screen with a backlight Navigation keys/Select key Scrolls through information or options displayed on the phone’s screen. Selects a field of displayed data. Headset key Enables you to place and receive calls through a headset. The key glows green when an analog headset is activated. Speakerphone key Enables you to place and receive calls using the speakerphone. The key glows green when activated. Mute key Mutes your audio during calls and conferences. The key glows red when audio is muted. Volume keys Adjusts the volume of the handset, headset, speaker, and phone’s ringer. Microphone Transmits sound from your phone to other phones.
- 36. QUESTIONS?
Editor's Notes
- #5: Your Skype for Business PIN will be emailed to you when your account is enable for enterprise voice. Please remember, if you need to sign into a Polycom phone make sure you are logged off of your PC, sign into the Polycom phone, than sign into your PC.
- #12: Call the access number to change your temporary voice mail PIN. For ease of use, you may want to set this voice mail PIN to the same 5 digit number as your Skype for Business PIN. You can also use this access number to check your voice mails from off site.