9 Minutes Unleash The Users
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The document discusses a participatory design project conducted at the Aarhus Main Library from 2007 to 2009 that aimed to involve users in developing solutions to issues through various methods. It found that citizens are interested in participating when invited and that involving users can help challenge approaches and uncover new needs and potential. The key is to plan thoroughly, ensure all participants are committed and understand their roles, and respect the time users contribute.
9 Minutes Unleash The Users
- 1. Unleash The Users Aarhus Main Library 2007 – 2009 “ To develop, test and qualify methods and tools for user involvement that matches current issues.”
- 2. Of course …..it’s simple!
- 3. What is it all about ? understanding and developing solutions that respond to the users needs uncovering new potential How …. Participatory design Observations Workshops Cooperation Traffic census Personas Social technologies Questionnaires User generated contents Co-creation
- 4. What do the users think ? ► The citizens are unaccustomed to being invited to provide ideas and opinions………. ► The citizens show great interest, demonstrate a high level of involvement and commitment, when invited to participate.
- 5. What can we obtain ? The users become involved in developing the future library. Acknowledgement of needs, known as well as unknown. Challenging the users to new approaches. BUT it is not the users that drive the process - they are a part of it. REMEMBER to show your respect for the hours contributed to the process by the participants.
- 6. How is it done ? planning – planning – planning - planning ► before planning it is essential to “ground” That everyone participates in the whole process – all meetings etc. That you all are clear on each other and the assignment. That you are clear on the role of each member of the team. That everyone is committed to project. That you establish a meeting culture, so that all are clear on status and what is next.
- 7. before…during…after… Tasks: before: Identify the need and find the team Grounding : Create a common ground Exploration: Explore! Design: Design the workshop, the interview, the survey……… Manifestation: Hold the workshop, the interview , the survey …… Review the results Evolution: Evaluate focusing on the future
- 8. The toolbox ….. your overview
- 9. methods
- 10. What did we become aware of? It only makes sense to implicate those who are willing. When we involve, we must listen and act. The Organization must be inclusive. User innovation can open up the library. Involving can open up the users. Users do not get involved for your sake , but for issues they burn for – it must have relevance. Personal relations are more valued than we have been aware of. It takes time – devote the time that is necessary.
- 11. always remember … Rome was not built in one day ! Begin on a scale, that you feel comfortable with.
- 12. read, listen, see and learn more www.aakb.dk/brugerne ......... downloads
- 13. What’s NEXT? … .. uncovering new potential in co-creation with the users is the challenge …..bear in mind that the citizens want to contribute. .. and…..everyone can benefit from the participation of the citizens . .