9213A Sampling of SettingsAfter reviewing the basi.docx

9
213
A Sampling of Settings
After reviewing the basics in Part I and then taking a look at the
multiple lay-
ers of security that can be applied to any target environment
outlined in Part
II, readers will begin to see how ideas about security and the
process for iden-
tifying security objectives begins to take shape. Chapter 3
provided a series of
snapshot scenarios to use to consider how some of the basic
threat and risk re-
lated security concepts from Part I could be discussed in various
settings.
Those new to the security industry may have difficulty in their
initial efforts
to apply these concepts in different environments. This is an
acquired skill and
takes some practice. So practice. This chapter provides an
opportunity to play
with the ideas presented in the text so far, and will allow you to
play with these
ideas more fully by offering the chance to consider these ideas
in four fairly
comprehensive, yet totally fabricated, target environments. In
class we call this
“target practice.”

The target environments include a bank, an airport, a school, a
hospital,
and a convenience store. Think about the security issues you are
likely to en-
counter and then plan a security response for each of these
settings. Consider
an abbreviated list of the topics discussed in the book so far:
threat identifica-
tion, assessment of risk levels, physical security, asset
protection, information
security, computer security, personnel issues, and security
management. Your
goal is to take this information and develop a clear set of
security objectives.
Maybe you even want to provide an integrated system. Maybe
you want to
identify the threats to the environment. How would your
evaluation differ if you
do it by yourself, or if you do it with two other students? How
much research
can you do to help you make decisions about the threat list and
possible coun-
termeasure responses?
Certainly, there is no way to provide information about any
environment in
such a short scenario. Consider the information provided in this
chapter to be
only general background information. Get to know the setting
by looking at the
relevant sample floor plan, and then begin the process of
identifying and ex-
ploring information about securing that particular environment.
Even with the
floor plans provided, you will have to make some assumptions

about the set-
tings. If you get stuck, make a note about the information you
think you need
in order to move forward with a decision and then move on to
other things.
These exercises are appropriate for individuals, groups, or for
the entire class,
C H A P T E R
Identifying and Exploring Security Essentials, by Mary
Clifford. Published by Prentice-Hall. Copyright © 2004 by
Pearson Education, Inc.
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214 CHAPTER 9

if you have one. They are always fascinating, loads of fun, and,
without excep-
tion, informative.
USING THE STRUCTURE OF THE TEXT AS A GUIDE
One approach to using this chapter might be to do a security
evaluation for
each setting, based on the information presented in the previous
chapters. For
each setting, review the basics from Part I, including
environmental conditions,
threats, risk levels, and countermeasures, and then expand on
those to include
the internal security issues presented in Part II. Again, these are
physical se-
curity and asset protection, information and computer security,
and personnel
and security management. Think about how these distinct
elements of the se-
curity response could be integrated and connected into an
overarching security
plan. No two readers will develop exactly the same plan, and
that is fine.
The objective here is to take time to think through the layers of
security
and spend time considering the breadth and depth of their
importance in a spe-
cific target environment. Security must be seen as being bigger
than just buy-
ing cameras and contracting with an alarm company. Attention
must be given
to the concepts, the essential pieces of the larger security
system. I teach my
students that specific information may not always be useful, but

if you under-
stand the concepts and general principles behind the specifics
you can take
that information anywhere and make it work for you.
Consider using the plan in Exhibit 9–1 as a guide to the chapter.
Note that
public law enforcement, legal liability, and disaster responses
(including acci-
dents and emergencies) are involved in an overall security
management strat-
egy, but they are discussed in Part III as external connections.
After spending
time with Chapters 10, 11, and 12, revisit these scenarios with
an eye toward
linking your existing security objectives with these external
connections.
The Selected Settings
Each case study begins with a sample floor plan that I made up.
Information
collected from recent journal articles and trade publications
about that type of
target environment follows. This information is not exhaustive.
Just as in real-
life target environments, security professionals get to know
what else they
need to know by going beyond the information provided.
Readers may choose
to look beyond this information and bring in additional
resources. It is not the
job of the people working within the environment to provide a
security profes-
sional with everything he or she needs to know about security in
that setting.

Security professionals must research both their environment and
environments
with similar security-related concerns, in an effort to better
serve the needs of
the target setting. Such is the task you now have before you.
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A SAMPLING OF SETTINGS 215
Exhibit 9–1 Proposed Plan for Reading about Each Setting
1. Draft a list of individual security objectives for areas within
the target environment.

2. Draft a statement detailing the overall security objectives for
the target environment.
3. Identify a list of likely threats and assign related risk levels.
4. Consider the physical security concerns.
• Using the “layer of defense” process or the “interior/exterior”
threat identifica-
tion process, discuss physical security options.
• Identify technologies that would be useful in the setting to
ensure physical
security.
5. Consider asset protection.
• What areas in the environment include assets important to the
company?
• What actions should be taken to enhance security for these
targeted areas?
• What assets are going to be particularly troublesome to
protect?
• What specific conditions may make providing adequate
security difficult?
• What technologies would be useful in the setting to protect the
assets?
6. Consider the information and computer security needs.
• What information in the target environment needs securing?
• What would a policy and procedure manual for that
environment contain?
• What computer system (networks, etc.) are at work in the
environment?
• What vulnerabilities are likely to exist in the computer
systems?
7. Consider the personnel issues.
• Is it better to use contract or proprietary security personnel in

the environment?
• How should hiring and employee selection be handled in the
environment?
• What groups of people will spend time in the environment?
• What responsibilities will nonsecurity personnel within the
environment have
for security?
8. Consider the security management concerns.
• What role do different divisions of the company plan in
security?
• What is the structure of the group of security professionals
within the target en-
vironment?
• What authority do the security professionals have?
• What coordinating efforts are necessary for addressing a
threat?
9. Consider the goal of integrating security objectives.
• How do agencies and divisions within the target environment
relay information
to each other?
• How do agencies and divisions relate to each other?
• How do agencies and divisions relate to the overall security
objective?
10. Think about the generalizations you have been forced to
make during this exer-
cise. Which of your responses might change as a result of
adding additional in-
formation about the site-specific conditions in a given target
environment?

Another thing readers may want to keep in mind is the fact that
many large
environments (e.g., hospitals, airports) will have different
people in charge of
different aspects of their security and/or management operation.
Most security
professionals do rely on other security professionals. For
purposes of this chap-
ter, however, readers should imagine that they are the security
manager
charged with directing the development of the overall security
plan in each
setting.
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216 CHAPTER 9
TARGET ENVIRONMENT: HOSPITAL
Hospitals (Figure 9–1) must be prepared for everything. If there
is an accident
involving multiple victims, the hospital must be prepared to
address the needs
of a large number of people—sometimes without much notice.
Most hospitals
have many different parts, including maternity wards, operating
rooms, recov-
ery rooms, intensive care areas, emergency rooms, patient
waiting areas, phar-
macies, gift shops, and food service areas. There are different
security con-
cerns for each division.
Specific threats in the hospital will differ, depending on the
area of the hos-
pital. Risk levels associated with those threats may also differ.
Consider the fol-
lowing issues as they relate to the security needs of a hospital:
• Most hospitals are shifting paper medical records to computer
databases
that contain electronic medical records.1 Hospitals, like other
organiza-
tions in other industries, are moving toward an organized
information
system, with a chief information officer coordinating this
effort.2 How can
patient information be protected yet still readily available to
medical

personnel?
• Between 1983 and 1998, 103 babies under six months of age
were ab-
ducted from health care facilities by nonfamily members.3
Newborns
were taken from the mother’s hospital room, the nursery, the
pediatrics
Main
Entrance
Patient Registration
Administrative Offices
Gift Shop
Main Lobby
Radiology
Surgery Center
Surgery
Recovery
Surgery Consultation
Surgery
Waiting Area
Cashiers
OP
Pharmacy Emergency
Department

Cafeteria
MRI
Laboratory
Emergency
Waiting area
Triage
Outpatient
Services
Outpatient
Entrance
&
Waiting
Area
Emergency
Entrance
E
R
R
e
g
ista
rtio
n

FIGURE 9–1 Sample Target Environment: Hospital
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unit, or elsewhere on the facility property. Most of the babies
have been
recovered; six remain missing.4
• Hospitals with psychiatric wards face additional threats and
risks.5,6

• Various steps must be taken by hospital personnel to prevent
the trans-
mission of disease. One of the most prominent occupational
risks to
health care workers is exposure to blood-borne viruses. While
disease
transmission to workers can take place in various ways, much
research
has been done on the process of taking blood from the patient.7
• Hospital emergency departments experience many security
problems.
People who are under stress, either as a patient or as the family
mem-
ber of a patient in a life-threatening situation, can be extremely
de-
manding—so much so that hospital staff may require security
resources
to get their job done. Often understaffed due to budget cuts and
over-
flowing with patients who use the emergency department as a
“walk-in
clinic,” emergency departments must deal with people who yell
and get
irate because they are not being attended to as quickly as they
think
they should be.8
• With cuts in social assistance, more people are coming in with
more so-
cial problems. “You get a lot of street people, a lot of
psychiatric patients
and drunks.”9
• The implementation of managed care systems (including
health mainte-

nance organizations) has health care professionals frustrated
with the
frantic pace they must keep, which they blame on the change
toward
managed care coverage.10 Jobs are being cut, and people are
nervous
about losing their jobs.
• Hospitals are introducing computer-controlled drug vending
machines,
like the Pyxis Med Station System 2000. One hospital reported
that the
new system jammed two times in one hectic weekend, making
the drug
supply unavailable.11
• Hospitals that provide acute care and operate at bed occupancy
levels of
90 percent or more face regular bed crises, which place patients
at risk.12
• It is recommended that medical equipment or utility system
components
that are deemed “critical to patient safety” have emergency
procedures
including backup systems in the event of malfunction or failure.
“Critical
to patient safety” means that the equipment or component
includes life-
supporting, life-sustaining, or other critical equipment whose
malfunc-
tion would result in an “adverse patient outcome.”13
• Hospitals are deciding how to best provide quick access to
data and fur-
nish referring physicians with relevant data while also

maintaining pa-
tient privacy. Some hospitals use a computer program that
provides ac-
cess to information electronically from any Web browser on the
hospital’s
computer network.14
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218 CHAPTER 9
• Certain types of protective clothing are more effective at
filtering infec-
tious agents and, therefore, can help health care workers reduce

expo-
sure to several pathogens that are borne in blood and body
fluids.15
• A California-based health care association estimates that 1500
of the
2700 hospital buildings in the state could collapse during a
serious earth-
quake.16
TARGET ENVIRONMENT: AIRPORT
Airport (Figure 9–2) security is increasingly a feature of
national and interna-
tional news. As the airline industry expands, as people
increasingly travel for
business and pleasure to all parts of the globe, the industry is
forced to con-
front some new challenges. Aviation disasters create
disturbances for the in-
dustry and the traveling public. Within the next decade, the
number of annual
U.S. aircraft passengers is expected to be 1 billion.17 Threats of
terrorism result
in increased security efforts, which can lead to flight delays and
unhappy pas-
sengers. The causes of some aviation disasters may never be
determined. After
four years of investigation and recovery of more than 95 percent
of the wreck-
age, the cause of the crash of TWA flight 800 is not known.18
The federal gov-
ernment’s response to this tragic crash included the
implementation of height-
ened security measures at all airports and the creation of a
White House

R
u
n
w
a
y
T
a
x
iw
a
y
Baggage
Claim
Ticket Counter
Customer
Waiting
Areas
Flight School
Parking
Terminal
Entrance
Hanger
Small Planes

Air Traffic
Control
Facility
Maintenance
Machine
Shop
S
n
a
ck A
re
a
FIGURE 9–2 Sample Target Environment: Airport
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Commission on Aviation Safety and Security. Reducing
unknown risks in air
travel comes with direct tradeoffs. “Each measure to improve
safety and secu-
rity can have an impact on the direct costs to travelers, delays,
convenience,
civil liberties, fatalities, and taxpayer costs.”19 Consider the
following issues be-
ing discussed in the aviation industry:
Considerations Identified Prior to 9/11
• In 1998, the National Transportation Safety Board received
2210 reports
of commuter and private aircraft accidents within the United
States, and
these accidents resulted in 641 fatalities.20
• Thieves in airports are targeting laptop computer owners. By
employing
distraction techniques, the thieves are making away with the
computers.21
• Enhanced security precautions allowing only ticketed
passengers into

gate areas do not permit entry for persons traveling with the
new elec-
tronic ticket, or e-ticket.
• An airport in southwest Florida has been using a dog to scare
away birds;
collisions between birds and jets last year cost the U.S. civil
aviation in-
dustry an estimated $300 million in damages.22
• In August 1999, a sting operation at Miami International
Airport high-
lighted security concerns about airport employees. The relaxed
nature of
checks on prospective employees has been a real problem.23
• Strikes or sickouts by air traffic controllers, flight attendants,
and pilots
have disrupted airline services to passengers.
• Airport security managers can implement a new technology,
called threat
image projection, to test the alertness of the security screeners.
The tech-
nology projects a simulated threat into an actual bag, for
example.24 The
system projects simulated objects, such as a handgun, into a bag
as it
moves through the X-ray machine to see if guards make the
observation.
• The Coalition for Airport and Airplane Passenger Safety (a
group of labor
unions representing firefighters, airline pilots, flight attendants,
and
workers in a number of airline trades) prepared a report titled

“Surviving
the Crash: The Need to Improve Lifesaving Measures at Our
Nation’s Air-
ports.”25 The report suggests that passengers and workers at
U.S. air-
ports are not adequately protected from a variety of life-
threatening con-
ditions.26 (The Federal Aviation Administration [FAA]
disagrees with the
findings presented in this report.)
• Outdated FAA regulations are to blame for firefighter and
rescue units not
being properly staffed, equipped, or trained to respond to
crashes and
other emergencies. In addition to being unprepared for aviation
disasters,
airports are woefully unprepared to address terrorism threats,
accidents
involving hazardous materials, medical emergencies, and
problems that
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220 CHAPTER 9
might result from such a heavy concentration of passengers in
the airline
terminals.27 (The FAA disagrees with the findings in this
report.)
• Traveler fatigue and frustration are becoming increasingly
evident, with
high-profile incidents resulting in the need for security
intervention.28
• There is concern about the state of explosive detection
technologies,
their lack of reliability, the frequency of false alarms, and the
delays in
processing passenger baggage. The FAA has certified only one
explosives
detection machine (the CTX 5000) for checked baggage
screening. The
certified machine has an actual “throughput rate” that is much
less than
the designed rate of 500 bags per hour; thus, two units are
necessary to
meet the FAA’s throughput requirement. Even with two
machines, there

is significant potential for operator error. It seems likely, for
example,
that in the press of rush hour, operators will start ignoring
“positives” to
reduce the ire of busy travelers. Estimates are that it would cost
$2.2 bil-
lion to put these detection machines in the 75 busiest airports in
the
United States.29
• Proposed programs to match passengers with bags by checking
claim
tickets, for example, could add an estimated $2 billion annually,
com-
pounded by the need to find additional personnel and additional
time to
implement the programs.30
• The Computer-Assisted Passenger Screening program,
developed by
Northwest Airlines, is being used in over 240 cities to screen
passengers
in an effort to prevent terrorism. Customer information is
matched against
undisclosed criteria to determine whether the passenger’s
luggage should
be subjected to additional screenings. The passengers are not
informed
that the additional screening is taking place.31
• Surface capacity at airports is increasing, and existing ground
control ef-
forts are argued to be insufficient to prevent collisions on the
ground.32
• In bad weather, both pilots and air traffic controllers require

critical in-
formation on airport conditions and relevant traffic.33
• Personal identification and verification of airport personnel is
essential.
• Most airports deal with cargo and freight transport as well as
passenger
transport, although this usually happens in a different section of
the
airport.
• Investigators from the FAA conducted a battery of 170 tests at
eight U.S.
airports. They gained access to restricted areas in 117 cases. Of
particu-
lar interest is the fact that once they had entered secure areas,
they were
able to board aircraft operated by 35 different aircraft carriers.
Violations
that allowed access to restricted areas included an absence of
personnel
assigned to the task or lack of awareness and willingness to
enforce the
existing procedures.34
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• Questions have been raised about the role of vendors and other
airport
tenants (fast food vendors, newsstands, mall shops, etc.) in
meeting se-
curity objectives.35
Considerations After 9/11
• There are additional security checks of carry-on luggage.
• Vehicle check points are in place at many large airports.
• Increased numbers of Federal Air Marshals are on board
commercial
aircraft.
• There is strong support for pilots to carry guns in the cockpits
on a vol-
untary basis.
• Armed National Guard officers are posted throughout airports
to in-

crease security.
• Some security experts say that an invisible wall of security,
like that set
up in casinos, could help alleviate anxiety and inconvenience.
This would
mean relying heavily on surveillance cameras and undercover
security
officers. The possibility of profiling is expected to increase.
• The Transportation Security Administration (TSA), which
oversees air-
port security, recently conducted tests and found that privately
con-
tracted screeners missed fake weapons smuggled by undercover
agents
in a quarter of the trials.
• The TSA has deployed federal screeners to 82 airports.
• The TSA has announced 145 Federal Security Directors, who
are re-
sponsible for 380 airports.
• The TSA is accepting applications for positions in 420 airports
and has
received over 1.1 million applications to fill some 52,000–
54,000 federal
passenger and baggage screener positions.
• The Aviation and Transportation Security Act mandates that a
sampling
of all checked luggage must be scanned for explosives after
December
31, 2002.

SCHOOL SECURITY
Incidents of school violence (Figure 9–3) have been prominent
in the media in
the last 5 to 10 years. Technological devices for enhancing
security are becom-
ing fixtures in schools across the country. The most likely
products used by
school security professionals include emergency
communications devices,
badging systems, access control and alarm systems, closed-
captioned television
(CCTV) systems, and metal detection or X-ray screening.36–38
Judging by the
incidents reported in the last decade, students could be facing
various threats
that might require expanded emergency response plans. If
evacuation is or-
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222 CHAPTER 9
Food
Service Area
Faculty
LoungeAdministrative
Offices
Nurses Station
Stage
Cafeteria and Auditorium
Student Seating
Main
Entrance
Emergency
Exit
Rear
Entrance
Emergency

Exit
Kitchen
Playground
Playground
Grade
5
Grade
5
Grade
6
Grade
6
Grade
4
Grade
5
Grade
4
Grade
4
Grade
3
Grade

3
Grade
3
Grade
1
Grade
2
Grade
2
Grade
1
Grade
1
Grade
2
Grade
1
FIGURE 9–3 Sample Target Environment: School
dered, it is possible that students could be sent into the line of
fire if snipers
wait outside the school. On the other hand, if a classroom
lockdown is ordered
in an attempt to isolate students from attackers but the attackers
used explo-
sive devices, students, faculty, and other staff may become
victims. School se-

curity professionals (such as Curtis Lavarello, executive
director of the Na-
tional Association of School Resource Officers) argue that much
of the concern
about security in schools is directly linked to access to guns.
While many peo-
ple are concerned about what they identify as an increase in
violent crime in
schools, experts are constantly reminding people that “schools
are still among
the safest places for children.”39,40 Some school officials
argue that what is done
in schools to provide a safe learning environment will not ever
be the same af-
ter the Columbine High School shootings in Littleton,
Colorado.41 Consider the
following information about school crimes and crime prevention
efforts:
• Safe School Crime Stoppers set up an anonymous hotline for
parents and
students to call and report suspicious or unlawful behavior.42
• Most of the alleged killers in recent school shootings actually
told other
people about their plans before they acted.43
• Violence occurs at greater levels in schools where minor
infractions of
school policy are ignored.44
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• School resource officers are used for security but go beyond
the tradi-
tional role of security guard to developing relationships with
students as
a proactive measure to prevent crimes.45
• Schools can enhance physical safety by taking the following
steps:
1. supervising access to buildings and grounds
2. reducing class size and school size
3. adjusting scheduling to minimize students’ time in hallways
or in po-
tentially dangerous locations
4. conducting a building safety audit

5. arranging supervision at critical times
6. having adults visibly present throughout the school facility
7. staggering dismissal times and lunch periods
8. monitoring the school grounds
9. coordinating with local police to ensure that there are safe
routes for
students going to and from school46
• Creating a positive school environment by increasing positive
encounters
in the classroom and school community is proving to be one of
the most
effective ways to address potentially violent or disruptive
behavior. Clear
expectations, consistent treatment, and just actions can go a
long way in
addressing classroom fears.47
• Although windows are also vulnerable, doors are the usual
access point
for intruders in schools. Choosing the right locks for entryways
can be
critical.48
• Each year, on average, 9 children die in school bus crashes;
another 26
die when hit by either the bus or a passing car.49
• “Peer mediation” is being added to school programs to help
students re-
solve conflict.50,51
• Some school programs are rejecting metal detectors and bomb-
sniffing
dogs in favor of programs focused on prevention and early

detection.
One example is the Principal’s Student Leadership Group, in
which kids
who are selected to help monitor incidents.52
• Signs that a student is troubled include excessive feelings of
rejection,
expression of violence in writings and drawings, and overt
threats.53
Other warning signs are a history of drug abuse, talk about
suicide, a lack
of coping skills, a precipitating event, and no apparent
emotional support
system.54 Schools must have a plan in place to help these
students when
warning signs are displayed.
• One of the most troubling trends in schools is the increasing
incidence of
bomb threats.55
• Arson, theft, and vandalism can be recurring problems for any
school.
• A “war on drugs” is being waged in the nation’s public
schools.56
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224 CHAPTER 9
• Requiring students to wear uniforms is argued to reduce
“acting out”
behaviors.57
BANK SECURITY
Clearly, banks (Figure 9–4) are one of the most notorious
targets for theft.
These days, however, in addition to their traditional banking
services, banks
have added automated teller machines (ATMs) and are
expanding to include
banking services online. Banks are increasingly layering access
control
throughout their facilities rather than just having perimeter
security.58 Fur-
thermore, various techniques are argued to be excellent weapons
against coun-
terfeit checks. These techniques include transaction reports,

fingerprint signa-
tures, a training and award program for bank personnel, and the
issuance of
security alerts. Consider the information in the following lists.
Banks in General
• The greatest financial losses to banks result from external
check fraud
and internal embezzlement.59
• The prime time for bank robberies is from 10 A.M. to 3 P.M.
with Friday
being the day of choice.60
• One type of secure entry that is being explored in various
banks is a se-
ries of double-locking, bullet-resistant doors. A customer comes
in
Safe and Safe
Deposit box Area
Bank Manager
Office
Loan
Officer
Office 1
Loan
Officer
Office 2
Te
lle

r
S
ta
tio
n
s
D
rive
T
h
ro
u
g
h
Te
lle
r S
ta
tio
n
S
to
ra
g
e

Security Passage
Way
ATM
Entrance
Foyer
Drive T
hrough Lane
A
T
M
Exit Enter
Customer Lobby
FIGURE 9–4 Sample Target Environment: Bank
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through one door and must go through selected security devices
(e.g.,
CCTV, metal detector) before proceeding through a second
entry door. As
the exterior (or first) door locks, the interior (or second) door
unlocks so
the person may proceed through. The system resets itself when
the inte-
rior door is shut.61 These systems are more common in
European and
South American banks and, at $40,000–$50,000, are quite
expensive.62,63
• Today, sophisticated computer programs allow criminals to
create corpo-
rate payroll checks that are nearly indistinguishable from the
real thing.64
• One type of fraud that appears in banking institutions is the
use of a le-
gitimate customer’s information by an illegitimate user. The
legitimate
customer’s full name, address, Social Security number, and

account in-
formation is used by the perpetrator, who then acquires a fake
ID and
comes to the bank claiming to be that customer. In one bank,
this hap-
pened three times in a year, to the tune of just over $50,000 in
losses for
the bank.65
• Although the number of bank robberies is down, according to
the Fed-
eral Bureau of Investigation (FBI), the number of incidents
involving a
weapon and the number of cases that involve violence are up.66
• Some of the best information about robbery prevention comes
from
analysis of the robberies that have happened across a chain of
banks over
time. This allows the banking institution to zero in on
vulnerabilities.67
• Title 12 of the U.S. Code, also known as the Bank Protection
Act of 1968,
outlines minimum standards for the installation, operation, and
mainte-
nance of security devices and procedures at financial
institutions.68 It re-
quires all federally insured banks, savings and loan institutions,
and
credit unions to designate a security officer, cooperate with and
seek ad-
vice from the FBI and other law enforcement agencies, develop
compre-
hensive security programs and implement protective measures
to meet

(or exceed) federal standards, keep “bait money” (or money for
which
numbers have been recorded), periodically remove excess cash
from the
tellers’ windows and bank premises, and finally, develop
stringent open-
ing and closing procedures.69
• Security cameras installed at a six-foot height can easily be
covered over
with spray paint or disabled during a robbery.
• Computerized signature and photo records are a much more
effective
means by which to verify signatures than the signature cards
that have
traditionally been used.70
• Poor-quality security cameras can result in a picture whose
resolution is
so bad that the picture taken is useless.
• The open design of banks often leaves tellers accessible and
over-
exposed.71
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226 CHAPTER 9
• Client information is as important as the money clients
deposit. If clients
do not believe the bank will keep their information confidential,
they
might take their money somewhere else.72
• The theft of data (e.g., customer accounts, customer profiles,
credit
records, loan records) has compelled many banks to invest in
access con-
trol systems.73
• Banks are reported to be interested in security systems that are
conve-
nient, able to be networked throughout their entire system of
bank
branches, sophisticated, and integrated.74
• Financial institutions want access control databases that can
automati-

cally communicate with all other databases so that information
can be
exchanged almost instantaneously.75
• Bank management wants access control features that are
integrated with
other features (like CCTV and ID badging systems) to provide,
for ex-
ample, visual confirmation in addition to the access record kept
by the
access control system.76
• Online services are said to “save you hours of standing in
lines, punching
a calculator, and juggling paperwork.” An increasing number of
banks
now offer custom Web sites that let people pay bills and
download bank
and credit card statements. Even better, the sites help people
research
mortgage refinancing, find the best credit cards, and analyze
their in-
vestments.77
• In 1998, approximately 1200 banks contracted for Web-based
banking
designs. In 1999, over 7200 were estimated, with more
projected to come
in the following years.78
ATMs
• In 1992, there were 70 ATM burglaries and attempted
burglaries. By
1997, there were an estimated 200.79

• With the growing need for convenient access to cash, ATMs
are more
common and less fortified. In 1985, there were approximately
44,000
ATMs; in 1997, that number had increased to approximately
165,000.80
• ATMs hold anywhere from $15,000 to $250,000 depending on
the size of
the machine.81
• Satellite tracking systems are being used in ATMs as a means
of retriev-
ing the equipment if it is taken.82
• Various ATMs in the United States and abroad are testing the
use of iris
scan technology. A photo of the iris is taken and then converted
into a
computer pattern. The pattern is compared to data on file. The
process
takes about two seconds.83
• Fraudulent use of ATM cards costs banks up to $150 million a
year.84
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• Bank cards with magnetic tape are being replaced by “smart
cards” that
store cardholder data. Smart cards are said to be infinitely more
durable
and secure.85 From the moment smart cards appeared on the
market-
place, hackers have been trying to crack the code.86,87
• Lighting is seen as an integral security feature for ATMs, but
there are no
national guidelines about this lighting. In some places (e.g.,
New York
City) a city ordinance dictates the lighting standards required
for
ATMs.88
CONVENIENCE STORE SECURITY
When looking at information about the incidence of robbery at
convenience

stores (Figure 9–5), readers must be discerning. For example, a
1991 report
put out by the National Association of Convenience Stores
(NACS) said that
during the 10-year period from 1976 to 1986 the number of
convenience stores
doubled while the number of convenience store robberies
remained relatively
constant, suggesting that the robbery rate per store was cut in
half over that
10-year period, due in large part to the implementation of
several deterrence
measures.89 These measures include (1) cash control
techniques, (2) clear
sight lines in the stores, (3) prominent position of the cash
register, (4) lack of
Stock Room
Manager's OfficeEmployee
Lounge
Cold
Storage
C
o
ld
P
ro
d
u
ct C

a
se
Check-out Counters
Product Shelving
Area for
Self Serve
Items
Frozen
Product
Case
Freezer
Storage
Restroom
Men's
Restroom
Women's
ATM
Pay
Phone
Product Shelving
Product Shelving
Product Shelving

P
ro
d
u
ct S
h
e
lvin
g
P
ro
d
u
ct S
h
e
lvin
g
P
ro
d
u
ct S
h
e

lvin
g
Product Shelving
Delivery
Entrance
Enter
Only
Exit
Only
FIGURE 9–5 Sample Target Environment: Convenience Store
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228 CHAPTER 9
escape routes, (5) balanced exterior and interior lighting on the
premises, and
(6) employee training programs. Furthermore, the industry study
took issue
with FBI data reported in 1990.90 It may not be surprising that
the industry
projected numbers that were lower than the FBI’s. In 1989, the
NACS study
projected 23,311 convenience store robberies compared with the
FBI report of
36,435.91 For 1990, the NACS findings suggest 22,935
compared to the FBI-
reported 38,435 convenience store robberies.92
In 1992, Ron Hunter and C. Ray Jeffery outlined in their
research that the
preventive measures endorsed by the greatest number of studies
include (1)
having two or more clerks on duty, especially at night (a form
of employee sur-
veillance); (2) cash handling techniques; (3) access control
features; and (4)
natural surveillance.93 Hunter and Jeffery highlight elements of
the Sessions re-
port (the FBI data) suggesting that between 1985 and 1989
robbery in conve-
nience stores increased 28 percent, representing the most rapid
growth within
all categories of robbery during that period.94 While the NACS

study suggests
crime rates were “cut in half,” the Hunter and Jeffery article
suggests the “dra-
matic increase in convenience store robberies is of major
concern to public of-
ficials and the convenience store industry.”95
The industry also disagrees with the FBI regarding the dollars
lost at these
robberies. According to the NACS survey, register robbery in
1989 averaged
$173, compared to the FBI’s average of $364. As mentioned
briefly in Chapter
8, the losses from theft are minimal when compared to the loss
of business
from customers, who are afraid to shop in the stores; the loss of
qualified em-
ployees, who are afraid to work there; and successful litigation
by individuals
who have been harmed because of convenience store
robberies.96
In one of the earliest studies of convenience store robberies
(1975), Crow
and Bull found that the “results support the concept that robbers
select their
targets and that physical and behavioral changes at the site can
significantly re-
duce robberies.”97 Consider some of the following points of
interest:
• The peak robbery period for convenience stores is between
9:00 P.M. and
11:00 P.M. That same study found that nearly 35 percent of
robberies in
Florida occurred between 11 P.M. and 6 A.M.98

• Approximately 94 percent of all convenience store robberies
had only
one victim. The robbery success rate does not increase as the
number of
victims increases.99
• Crime prevention strategies supported by the NACS include
the use of
signs indicating that the clerks have access to only limited
funds, good
cash handling procedures, enhanced visibility inside and outside
the
stores, alteration of escape routes, use of security devices,
encouraging
activity in or near the store, employee alertness, and store
cleanliness.100
NACS argues that if these recommended practices are followed,
it will be
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unnecessary to have multiple clerks on duty, use security
enclosures, and
limit store hours (close stores at midnight).101
• Florida has some of the most stringent mandated prevention
strategies in
the nation. The prevention techniques recommended by the
Florida De-
partment of Legal Affairs include silent robbery alarms,
security cameras
capable of identifying robbery suspects, drop safes or other cash
manage-
ment devices, well-lighted parking areas, posted signs
indicating that
there is less than $50 cash on hand, clear and unobstructed
windows,
height markers at entrances, no concealed access or escape
areas, cash
handling policies to limit available cash at any given time,
employees
trained in robbery deterrence and safety, and two clerks on
night shifts.102
• Handguns were used in 71 percent of the reported homicide
cases in

convenience stores.103 Sixty-five percent of the homicides
involved no re-
sistance or provocation from the clerk and were therefore
labeled as
“random/senseless” violence.104
• Two-thirds of the reported rapes in convenience stores were
unrelated to
a robbery.105 Eighty-nine percent of the rapes reported
occurred at
night.106
• No conclusive findings could be reached about the
effectiveness of
bullet-resistant barriers in convenience stores.107
• Gasoline driveoffs accounted for 48 percent of all police calls
from con-
venience stores.108
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33. Young et al., “Safely Improving Airport Surface Capacity,”
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51. “NEA Affiliates at Work for Safety,” NEA Today 18, no. 1
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52. D. Goodgame, “7:10am School Security: Always on the
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55. J. Agron, “Safe Havens: Preventing Violence and Crime in
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no. 2 (1997):
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57. M. Gips, “Securing the Schoolyard,” Security Management,
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58. J. Kirch, “Investing in Better Controls,” Security
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1999, 83.
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232 CHAPTER 9
59. R. E. Anderson, “Bank Security,” in Handbook of Loss
Prevention and
Crime Prevention, ed. L. Fennely (Woburn, MA: Butterworth-
Heinemann,
1982).
60. P. Carroll, “The Chicago Bank Robbery Initiative,” FBI Law
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61. J. Konicek and K. Little, Security, ID Systems and Locks:
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Heinemann, 1997),
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62. Konicek and Little, Security, ID Systems and Locks, 76.
63. T. Mann, “Policies That Pay Off: Although Robberies Are
Down, They Are
Becoming More Costly and Violent,” Security Management,
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2000, 42–46.
64. K. Null, “One Bank’s Fraud Fight: Security Doesn’t Have
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lessly in the Fight against Financial Services Fraud,” Security
Manage-
ment, February 2000, 37–41.
65. K. Null, “One Bank’s Fraud Fight,” 38.
66. T. Mann, “Policies That Pay Off,” 45.
67. Mann, “Policies That Pay Off,” 45.
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69. K. Hess and H. Wrobleski. Introduction to Private Security
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lis, MN: West Publishing Company, 1996), 526.
70. R. Bordes, “Security Measures That Earn Interest,” Security
Manage-
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71. Bordes, “Security Measures,” 71–72.
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1999, 82–88.
73. Kirch, “Investing in Better Controls,” 84.
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78. B. Orr, “A Service Bureau for Next Generation E-banking,”
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79. Gannett News Service, “ATMs Proving Convenient to
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Store Security,
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234 CHAPTER 9
Store Security,
17.
Store Security,
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(Monsey, NY:
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Associate Level Material
Appendix G
Security Assessment
Directions
Choose two settings from Ch. 9 of the text and list each setting.
Then, complete the following tables. List five threats
appropriate to the environment from the setting you chose. Rate
the risk for each threat from 0 (low) to 10 (high). Then, list five
appropriate countermeasures, including at least two

countermeasures specific to physical security and one
countermeasure specific to personnel and security management.
Once you have completed the tables, write a brief explanation
of each countermeasure, stating how the countermeasure
reduces the risk associated with that threat.
Setting 1:
THREAT
RISK
COUNTERMEASURE
Probability
Criticality
Total
Example:
Information theft
4
7
11
Employee screening, limited computer access, and computer
monitoring

Setting 2:
THREAT
RISK
COUNTERMEASURE
Probability
Criticality
Total

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