Ci Vt Overview 1108
- 1. Founded in 1985 by James H. Wallace US and Canadian business presence Four warehouse/logistics facilities Four Focused Brands Cranel Imaging: Enterprise Content Management Value Added Distributor Versitec: Managed Service Solutions Adexis: Computing and storage infrastructure solutions ISOdx: Change isolation technology About Cranel
- 2. Value Added Distributor of Choice Cranel Imaging and Versitec function as an extension of our VARs, complementing the VAR’s specific industry or application expertise with: Quality technology and related managed service solutions Expert resources capable of supporting virtually any ECM and Check Imaging need, and The ability to function as the VAR’s advocate with manufacturer’s, negotiate manufacturer organizations on the VAR’s behalf. Our Mission
- 3. We Strive to Understand Your Business Relationship-Based Business Partner Dedicated and educated sales professionals 45 sales consultants covering the US and Canada Field and Phone Team Model Local presence, local support in the field Phone-based resources to assist in processing daily business Product Managers with extensive technology and business program expertise Marketing Communications professionals to support marketing efforts CDIA+ ™ Certified Professional
- 4. Resources Available to Our Partners VAR Advanced Products Specialist Parts/Depot Specialist Product Marketing Marketing Communications Channel Service Manager Inside Service Specialist Regional Sales Manager CI Account Executive Inside Imaging Specialist
- 5. Cranel Imaging Sales Map
- 7. What We Do For Our VAR Partners Customer Advocacy Opportunity management with manufacturers Maintain vendor focus on your opportunities from beginning to end Position you to win by assembling the best product set for the given opportunity Channel support at distributor level Leverage distribution relationships to ensure VAR has all advantages from vendor within opportunity Customer Support Center (CSC) escalation Escalate service issues with vendors via Customer Support Center (CSC)
- 8. What We Do For Our VAR Partners Product Marketing Support Personnel Comprehensive and current knowledge of manufacturer technology and business programs Cranel Connection eNewsletter Current and consolidated vendor news Actively engaged in developing opportunities Product Marketing Managers that can use their knowledge to help VARs win business
- 9. Cranel Products and Technology Scan Capture Manage Scan - Cranel Imaging offers a full line of document imaging scanners and service from the best manufacturing partners in the enterprise content management business. Capture - Cranel supports our customers with leading document capture solutions from well known enterprise content management software providers. Manage - Cranel leverages our ECM expertise to offer the best document management solutions
- 10. Store Cranel Products and Technology Store - Cranel offers storage solutions focusing on your customers archive needs. Deliver - Cranel provides solutions to help support the distribution and publication of data so that it can be easily shared in a professional and efficient manner throughout the enterprise. Deliver Rimage
- 11. Enterprise Content Management Fujitsu, Kodak, Canon, Bowe Bell + Howell, Panasonic, Visioneer, Panini Kofax Adrenaline Boards, VRS, Adaptec Microtech Plasmon, PowerFile QStar, EMC DX Kofax Ascent, EMC Captiva, NSi, eCopy, Interlink ECM ISV iDatix, EMC AX Fujitsu, Kodak, Canon, Bowe Bell + Howell, Panasonic, Visioneer, Panini Kofax Adrenaline Boards, VRS, Adaptec Kofax Ascent, EMC Captiva, NSi, eCopy, Interlink ECM ISV iDatix, EMC AX Rimage Plasmon, PowerFile QStar, EMC DX
- 12. Service Management Portfolio Versitec Advanced Service Solutions Standard Service Solutions
- 14. Customer Support Center Personnel
- 15. Business Efficiency Tools Cranel Imaging Online Access to individualized, current pricing online 24/7, inclusive of instant rebates and manufacturer program discounts Shipment tracking status and inventory availability Extensive browse and search capabilities for product information, related products, and side-by-side comparisons Service Management Portal Access to Versitec service customer contract data anytime Your customers have a view if you choose Service request history and status Contract data past and present – expiration dates Search by customer, contract no., serial no., or product Service attach reporting Rewards program status
- 18. Why Cranel? More than just a Product Distribution Partner Versitec partners with VARs to generate recurring revenue Sales resources available to truly drive service annuity business for our partners Business productivity tools for daily commerce and contract management Dedicated Product Managers as knowledgeable as the manufacturers A true Customer Support Center that gets customers back up and running faster A comprehensive and continually evolving ECM product and service portfolio Our Differentiators
- 19. Thank You!
Editor's Notes
- #2: Cranel is an Information Technology company focused providing partners with enabling technologies to capture, manage, and protect data. Founded in 1985 by James H. Wallace, Cranel has developed four distinct business units functioning in the US and Canada. Cranel’s two largest business units are Cranel Imaging and Versitec. Cranel Imaging is a Value-Added Distributor focused on the Enterprise Content Management (ECM) and check imaging markets. Cranel Imaging is the Value-Added Reseller’s champion, helping them succeed and prosper by understanding the VAR’s business better than any other distributor, by providing expert customer support, and by providing staunch and reliable representation to manufacturer organizations. The US and Canadian businesses are supported by warehouse facilities in Columbus, Ohio, Irvine, California, Shrewsbury, Massachusetts, and Mississauga, Ontario in Canada. Versitec works very closely with Cranel Imaging and our VARs by offering a comprehensive portfolio of service management capabilities, creating a lucrative means of building incremental revenue for the VAR’s business with little or no investment on the VAR’s part. A variety of service specialists—combined with an extensive investment in infrastructure (Customer Support Center, Service Management Portal, contract management software and systems)—offer capabilities to VARs which are unparalleled in the ECM industry. Cranel’s two remaining divisions are Adexis and ISOdx. Adexis is a computing storage and infrastructure specialist with a focus on Data Protection Optimization to better maintain and contain data growth in a corporate IT environment. ISOdx (which stands for “Isolate Change”), is the developer of Rapid Resolve, a unique change isolation software designed to improve software and IT support staff effectiveness through a data collection and data comparison approach not seen before in the industry.