Uniserved Solution offerings for OEMs
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This document discusses how a marketplace called Uniserved can help various players in the enterprise technology ecosystem address challenges from changing business trends. It provides on-demand access to a global pool of over 50,000 freelance technology resources and consultants across 700+ skills to help with challenges in skills, support coverage, cost optimization, and recruitment. The marketplace aims to help OEMs, system integrators, vendors and other players improve channels, mindshare, and manage AMC/RMA through crowdsourced solutions.
Uniserved Solution offerings for OEMs
- 1. A storm is on the horizon for Tech Integrators And we have a Perfect Solution..!!
- 2. Large System Integrators Small Services Vendors or SIs 1.6 Trillion Enterprise Technology ecosystem, from OEMs to Consultants a OEMs & ISVs a Distris/ VADs/ VARs a a Managed Services Providers a a Individual Consultants The Canvas: Enablers of Internet 500K Players across India 15 Million Companies Worldwide 70K Product Makers and Growing 400 Million Employments Worldwide
- 3. The Storm: How and why…? Business Trends shaking well built, decades old structures Shrinking Margins Competitive threats from old and new players and continuously lowered margins OEM Mandates Ever increasing mandate numbers / commits, continuously challenging what’s possible Customer Pressure on Innovation All hungry customers, for new solutions, technologies and optimized cost of delivery Mobility & IoT The technologies changing the solutions and services landscape and increasing complexity On-Demand Economy Stakeholders expecting variable cost models and agile engagements with vendors The Future of Work Changing world with emergence of Mobile Worker and On Demand Talent available worldwide The Challenges affecting numbers The Trends building complexities
- 4. The Voice across the Ecosystem The need outline across the ecosystem better Connect. Training, Certifications, Skill Augmentation Independent Consultants Improving bottomline and mapping tech trends Distributors Expanding solutions and services capabilities Small SIs Expand channels reach & mindshare to sell more OEMs Build on the skill gaps and optimize cost MSPs Recruiting right people, with right skills and geographical spread Large SIs a a a a a a
- 5. Uniserved: Marketplace for Skills And your Crowdsourcing API for Enterprise Technology skills Effective distribution of L1, L2, L3 Support Services Capabilities across geographies and countries Time flexible freelance consultants for on demand access to skills, available 24X7 for remote and online support Immediate coverage to 23 countries in Emerging Markets across Asia, Africa, Middle East and Australia Immediate access to 700+OEM Skills of various expertise levels and Project Management with possibility to further training 5100 Services Partners 43,000 Freelance Consultants 23 Countries 700+ OEM Skills
- 6. Our Presence Our Presence Around the world & a great start in India
- 7. Helping navigate the storm Clearly defined Impact with Unique Value Delivery Model for each areas Possibility of skills to be available for delivery, means don’t refuse any request. Increase your services coverage across geographies & Technologies 200% 99% Optimization of Cost of Delivery by engaging local resources for deployment. 40% Cost and Efforts reduction for recruitment of Technical Specialists. 75% Service Coverage Skill Depth Services Delivery Recruitment
- 8. What are we delivering Services Portfolio covering Complete Life Cycle of Technology Operations Unisourcing •Talent-As-A-Service •Recruitment Services (Short Term, Contract, Long Term) •Vendor Aggregation Services (Multi County, Multi Geo Environment) Virtual Delivery Center •SAP •Cloud & Virtualization (NetApp, Citrix, EMC, VMWare) •Unified Communication (Cisco, Avaya, Skype) •Security Products (Fortinet, McAfee, Symantec) FirstMod •Prototype Design & Development •Ecommerce/Mcommerce Platform Development •Mobile Application Development Consulting & Audits Planning, Budgeting & Managing Design Installation and customization Operations & Maintenance Training and Optimization Delivered via options
- 9. How do we engage? Agile Commercial Engagement Models to align for business enablement Remote Support Ticket Based SOW Based Time Based Onsite/Field Support SOW Based Time based (Per day etc) Professional Services Short Term Long Term Project Based Services Short Term Long Term
- 10. Explore and Exploit thousands of partners to fulfill the complex projects, across geographies Scale up your market reach out with custom campaigns to enable channel sales, build and expand partner network White Label solutions and Talent- as-a-service offering to enable the SMB for hitting the accelerator. Reach out to the exact target market of SMBs through our network, Also explore RMA & Service Renewals Support Collaborating for growth Value based Engagement Models for specific categories of customers SMB Large SIOEM Solution Vendors
- 11. Empowering Partner Ecosystem How do we Engage and Empower the Partner Base, to build their scale Technology People Processes Data People •Empowering people to build more opportunities with knowledge and training •Talent-as-a-Service to enable with On Demand Tech Resources Data •Understanding the translating market trends relevant to businesses •Mapping the capabilities, outreach and conversion across domains for the business relevant analytics Processes •Compliance and adherence to world class support processes •Optimization and efficiency KPIs along with process maturity offerings Technology •Technology to enable business and build transparency across functions (ERP) •Real time data to aid tactical decision making (Dashboards).
- 12. Engaging with OEMs Areas where we can Contribute and Empower to solve these perennial problems AMC & RMA Challenges with OEMs Channels Mindshare Channels Tactical market outreach, sales & support, as compared to Distis, to help generate more leads and reach more opportunities Mindshare Increased mindshare of Decision makers, with more support partners and expert personnel on ground to push the case. AMC & RMA Effective logistics and partner network along with standard process and Repair offerings to handle the End to end AMC & RMA fulfilment
- 13. How do we deliver: Channels The crowdsourced Delivery Framework with end to end visibility and control 1 2 3 4 5 Regional Events Targeted towards awareness of products and solutions portfolio of the OEMs Channel Development Programs Creating schemes to identify and build new channel partners across regions Marketing Enablement Aiding the marketing & information management strategy to target pain areas of partners Increased Service Enablement Increased availability of services vendors, creating easier & faster deployments Increased Channel Exploration Reaching out to more partners with products Portfolio building up funnel
- 14. How do we deliver: Mindshare The crowdsourced Delivery Framework with end to end visibility and control By Brand Engagement By Brand AwarenessCampaigning about the tech leadership and product roadmap with end users Building up campaigns for increasing technology knowhow of the brand & products Pushing certifications and training to individuals to increase product advocacy among users Creating channels for ongoing communication to users about products and tech leadership Recommending roadmap for brand recognition by engaging target user community Online campaigns and engagement for increased awareness of products
- 15. How do we deliver: AMC & RMA The crowdsourced Delivery Framework with end to end visibility and control Establishing Processes with ownership, accountability and responsibility Planning and contracting for affiliates to handle the processes. Logistics partner in place with KPIs & SLA. Facilitating central warehousing/storage of equipment's/parts, Test, Repair and management of inventory Region wide kickoff of services with operations rollout. Includes Tech for real time reporting and tracking.
- 16. Some facts to assure Some numbers to enforce We are building up to scale exponentially 50,000+ Freelance and skill technology resources across skill areas which can be cross skilled to enable service presence and mindshare by pushing trainings and certifications Ready Test, Repair & Storage capabilities through 3 regional partners in Mumbai, Delhi and Ahmedabad. Can be extended to all major Metros in India Tie up with Logistics companies for SLA based spare parts delivery, ensuring customer commitment for resolution time. Engaged partner network across India covering 640 of the 688 Districts in India to extend as Channel Partner Or Service Partner Capability to deliver Support with Same Business Day and 8 Hours SLA across all states in the country for L1 skills.
- 17. Immediate areas to engage Possible areas to collaborate for a strategic & measurable outcome Services Services partnerships and SLA delivery across India Strategy Thoughts to build up and establish India wide recognition Marketing Outreach to decision makers to support target numbers AMC End to end AMC service support with logistics Channels Build channel development roadmap and offerings
- 18. The value to Customers Why are we at the forefront to Iron the Creases to Optimize Cost of Delivery Expand the knowledge base with trained employees on the best of the products & technologies Expand the scope of services portfolio with skill augmentation Explore new products, new solutions and technologies that are trending worldwide, totally on Demand Explore new geographies for your business functions & Delivery Empower Services Delivery teams with tools & processes to deliver the customer satisfaction Empower Sales teams with design & solutioning abilities across domains EMPOWEREXPLORE EXPAND
- 19. A Possible Roadmap for OEMs How do we propose to deliver Value & Optimization for the engagement Strategic Reach out Efforts and activities to build more channels to sales and funnel improvement Optimization Offering Process outsourcing for managing RMA & AMC, including Repair of equipment's at our lab Entry to Indian Market Effective entry to Indian market, establishing touchpoints at right locations and gives huge heads up in setup of opearations
- 20. Telephony solutions from Avaya, Cisco, UC & Collaboration solutions from Avaya, Cisco, Microsoft Voice & Collaboration Data & Wireless Contact Centers & Applications Clouds, Platforms and Storage End User Computing Technologies in Focus The established and emerging Technologies Expertise, available On-Demand. Network products from Cisco, Juniper. Wireless products from Contact Center solutions from Aspect, Avaya, Cisco. Enterprise applications for ITSM, BI & Analytics Private cloud deployments on IBM/HP/Dell Platforms, Third party clouds like CA. Storage solutions from Netapp End user tech support, End User Apps, End user Security, DLP, User Audits, HDD Hardening
- 21. End User Support Platforms & Clouds Unified Comms Wired & Wireless Networks Enterprise Apps Security Audits & Compliance Consulting Application Development Mobile & BYOD Global Skill Matrix Spread across Technologies & OEMS, to reduce burdon on your internal skill plan 62% 24% 8% 6% Level 1 Level 2 Level 3 PM
- 22. Some of our Insights Some cases where we have Delivered to create value for engagement. Vendor Aggregation in 12 Countries For a SMB SI in India, as part of 16 Million USD Voice Services deal. Delivered in 11 days For IoT Solutions Company in Singapore, as part of its solution proposed for Singapore Government. Delivered in 30 days Prototype Development for IoT NetApp Data Migration For SMB Tech Solutions Provider, enabling a 8.5 Million Rupees order. Delivered in 20 days. For a Tech Distributor in UAE, enabled bidding for a SOC Deployment Project in KSA. Delivered in 30 Days SOC Consulting Solution Deployment across 1000 locations For ATM eSurveillance Services Company in India, deployment across 1000+ Sites Ongoing.
- 23. “There are routes not to be followed, armies not to be attacked, citadels not to be besieged, territory not to be fought over.” Sun Tzu, "The Art of War" Reach us at: Oxxus Technologies Private Limited 1207, Real Tech Park, Sector 30A, Vashi, Navi Mumbai – 400 703 Ph. +91 22 27815811 | Email: contact@uniserved.com | Web: www.uniserved.com Also on -