Tata Consultancy Services

tcs tata consultancy services digital transformation innovation customer experience digital innovation forum 2013 artificial intelligence automation perspectives machine first agility ai agile internet of things iot cmo social media enterprise agility coin co-innovation big data cloud predictive analytics innovation forum 2012 cloud study tcs global trend study supply chain tcs retail journal tcs retail thought leadership technology chief marketing officer stem education digital reimagination cloud innovation cloud strategy cloud-enabled innovation oracle stem careers future of computer science artificial intelligence (ai) analytics predictive maintenance cio retail wearables robotic cognitive computing mobility cloud computing m2m cx cfo finance idc banking digital technologies banking & financial services scm connected products smart products digital ecosystem digital sensors digital business customer engagement key findings robotics gamification demand planning business transformation cfo role in digital transformation infographic on retail solutions ecommerce sales sap hana adoption of artificial intelligence impact of artificial intelligence retail infographic big data and analytics smart city digital success improve customer satisfaction marketing urban intelligence insights customized hybrid solutions tcs socialsoccer sensors gis cognitive technologies world cup data analytics on-premise erps social soccer warranty accelerating innovation automation in finance sap leonardo melbourne infrastructure technology investments omni-channel transformation tcs global trend study 2015 retail consumer companies and iot report 2014 augmented reality intelligent consumer behavior customer experience strategy telecom environment cloud-based enterprise systems sap s/4hana responsive enterprise retail trends business balancing innovation with optimization mobile tcs global trend study 2014 the road to reimagination trend study investor relations omni-channel supply chain omni-channel success sustainability tata omni-channel warehousing energy business relationship management digital enterprise digital insurance product lifecycle management visible supply chain asset inspection cross-channel inventory order fulfillment reference architecture data analytics tools and techniques big data tools m2m interfaces automated device-driven communication image analytics channel preferences core business characteristics human capital management hr cloud customer- centric organization customer experience framework digital channels operating models systems of engagement customer experience overhaul digital capabilities customer-driven experience model enablement model the e-commerce emerging model customer-facing business functions center of excellence exadata archived data engineered systems regulatory compliance oracle jumpstart total cost of operations customer centricity and personalization hyperion channel inertia customer’s channel of choice customer experience criteria customer feedback loop omnichannel dogma customer expectations infographic advanced image analytics digital disruptors agile operating models customer service optimized fulfilment network omni-channel crm seamless customer experience digital innovations customer-facing robotics roi data velocity social data predictive analysis tco solution accelerators big data lab oracle hcm iot value chain connected telematics drivers software server oracle partner database speed hardware power product portfolio management enterprise systems send and respond business model innovation communications rfid to connected sensors pricing trends real time price updates tcs pricing insights granular price strategies tcs competitive pricing' holiday insights iot investment by companies optumera competitive pricing price war pricing insights amazon seller movement internet of things in manufacturing manufacturing new product innovation smart factories supply chain monitoring iot perspective for cpg customer monitoring summer nasa global warming roadmap to s4hana migration to s4hana digital transofrmation sap s4hana heat wave sapphire now digital acceleration neural automation it simplification agile excellence two-speed it heat agile it bizdevops simplify it tcs retail thought leadership tcs retail journal s tcs sustainability report temperature digitization and streamlining business simplification unified processes tata sustainability month sustainable future raci matrix bandwidth throttling benchmark customer experience criteria customer lifecycle quality customer experience performance indicators customer support experience rail journey actionable kpis customer experience themes new customer experience ‘aspirational’ customer experience long-term engagement informed traveler customer touch-points engagement maps return on customer experience (rocx) engage customers business reference architecture rail talent management hcm product monitoring connected cars digital strategies spending on digital digital initiatives industrial manufacturing automotive companies sap hana for iot smart technologies pervasive computing digital trends iot platform iot cpg use case transforming customer experience ubiquitous computing digital age tcs customer experience transforming cem high tech trends iot services cem sensor data analytics future high tech infiband network how of loyalty when of promotions drive customer care costs down drive operational efficiencies infographic on telecom solutions empowered customers customer loyalty shopping experience showrooming redefine the shopping experience operational efficiencies empower service desk staff service desk brm building relationships service interactions customer satisfaction andrea kis analyst presentation #tcsq3 q3 product management master data management plm test strategy qa consulting digital customer engagement unified view of customer customer loyalty experience design value chain logistics n. sarma cto k. ananth krishnan automotive logistics logistics supply chain challenges automotive logistics supply chain challenges supply chain disruptions lack of visibility in supply chain shop floor to shop door supply chain challenges visibility in supply chain retail study tcs forrester study fewer churn telecom infographic monetize data research and development terrain data scalgo desktop analytics openspan app ar netpage nabto communication firewall elastic box enterprise apps badgeville social attivio cpg disruption assurance digitize sap spandan mahapatra customer why of churn mdm social media 2013 mastering digital feedback social media findings social media research intelligent asset management asset management for process industry connected car car of the future trends and challenges connected car manufacturing white paper emerging trends in the manufacturing industry changes in the manufacturing industry next gen manufacturer trends in manufacturing nextgen technologies for the manufacturing industr evolution of the manufacturing model drinking water water innovation management creativity innovation enablers advent of digital commerce shelf ready merchandise transport efficiency warehouse automation technologies robotics-as-a-services (raas) dare framework future-ready it framework innovation imperatives retail innovation innovation excellence reimagining innovation tcs research collaborative research smart tcup partnership tcs innovation storm utilities winter consumer tcs utilities accessible design order anywhere fulfill anywhere internet of things: the complete reimaginative for optimization resilience resilient supply chain science-based decision supply chain design discrete event scientific approach strategic scenarios simulation order anywhere fulfill anywhere survey youth marketing gen-y intelligent public transit transit forecast accuracy inventory reduction order visibility rfid real-time inventory visibility tcs sap sap for utilities csp communication service providers retailers fact sheet q1 #tcsq1 worldcup england fifa world cup uruguay footbal socialsoccer fifa world cup 2014 brazil testing testing trends application testing testing services key player quality asia-pacific research and development enablers efficient supply chains principles of accessible design access to digital channels accessible design for software social inclusion compliance vcp product line management what-if analysis sales and operation planning channel inventory s&op supply plans erp universal store commerce brick-and-mortar survival store digitization store transformation reimagining retail global retail cio study digidexterous stores digital solutions bfsi cognitive ai and ml cognitive ai how digital cfos are transforming finance digital transformation in finance industry finance digital transformation business 4.0 connected trials drug development roundtable digitized connected product ecosystem intelligent technology secondary- data management digital data fintech insurance financials services track and trace secure pharma transfer internet of things (iot) industry 4.0 field inventory management cloud solution freight handling drone-assisted machine learning predictive modelling intelligent rail maintenance citizens iot business opportunities iot benefits for business cyber security in digital ecosystem managing cyber security in digital ecosystem cyber security in the digital ecosystem characteristics of a digital leader digital era leadership digital leadership competencies leadership in the digital age shift in digital ecosystems digital ecosystems for business digital ecosystem examples connected digital ecosystem digital business ecosystem digital ecosystem economy business ecosystem opportunity ecosystem opportunities for company leaders opportunities in an ecosystem economy business ecosystem economy ecosystem economy opportunities ecosystem economy chief financial officer robots machine frist cio study procurement automation procurement next gen procurement ministry of external affairs an experienced unifier ceo ceo’s role in companies’ cx initiatives chief customer advocate cx transformation inter-customer business opportunities analyze unstructured data customer retention using inter-customer relationsh customer experience management (cxm) customer relationship management (crm) future-proofing apps tailored customer experience great app experience emerging technologies mobile apps for competitive advantage map cx for the organization key metrics affecting cx manage cx holistically value-laden cx unique benchmarking against existing competitors superlative customer experience create better selling experience customer-centric sales and marketing strategies improve b2b sales teams approach b2b sales and crm systems value of customer relationship management (crm) sy personalizing your cx helicoptering passport issuance system issuance passport service and the internet of things (iot) cyber security it security agile methods agile techniques agile development agile enterprise simulations digital maturity cloud based infrastructure deploy iot led smart and connected products interface of corporate networks & consumer devices software development methods rising competitive storm digitizing physical products and services emergent technologies secure the enterprises’ long-term sustainability enterprise-wide leadership alignment and collabora lean-agile approach multi-modal innovation model customer-centric strategy formulation systematic improvisation organization wide cx transformation initiatives customer advocate ceo influential designer ceo common personalization mistakes business crisis management leadership during crisis critical digital capabilities for retail retail customer experience technology in retail sustainable supply chain management sustainable supply chains supply chain management challenges future of streaming technology digital media ecosystem consumer centric business model for telcos live streaming services digital acceleration in finance digital transformation in banking finance digitalization identify and nurture talent best practices for hiring top talent innovative ways to attract talent digital finance transformation new c suite roles for growth change in c suite roles agile c suite c suite roles and responsibilities change in c-suite roles solving customer issues digital sales and marketing digital transformation in business highly competitive digital enterprises study on ai tcs study genai futuristic operations model cognitive operations improve business performance risk and cybersecurity cybersecurity strategies risk management strategies risk assessment business growth strategy financial reporting risks and controls data analytics in finance financial planning and analysis strategy organizational strategies digital strategies for business pii data classification gdpr personally identifiable information gdpr data encryption pii data personally identifiable information data security best practices in agile and remote working challenges of working remotely agile remote workplace location independent agile teams risk and crisis management digital transformation approach digital opportunities for telco industry digital strategy for telco industry digital transformation for telecom operators telco digital transformation digital transformation in the insurance industry digital opportunities for life insurers digital strategy for insurance company digital transformation in insurance industry insurance digital transformation successful digital ecosystem digital ecosystem success factors key points to digital success key success factors digital transformation digital transformation success factors data role of cfo in the digital age evolving role of cfo cfo in digital transformation brand experience digital marketing cio as a digital leader role of cio in ecosystem strategies change in role of cio cio as digital ecosystem enabler role of cio in digital transformation impacts of iot on different industries impact of iot on industries impact of iot technologies borderless digital ecosystem digital transformation of business cybersecurity implementation approach cybersecurity modernization iot cybersecurity tcs survey covid-19 hard-to-reach/risky areas anomaly detection leak/corrosion detection advanced analytics satellite drones uavs industrial grade solution realwear voice-driven hands-free contextual information connected worker digital ecosystem case study digital ecosystem case studies digital ecosystem opportunities digital health care ecosystem digital opportunity in life sciences digital revolution in life sciences life sciences digital transformation digital transformation in life sciences demand forecasting in manufacturing order management platform acquisition and integration careful change management emerging markets trends in the life sciences industry cost optimization and portfolio consolidation vertical integration rigorous pre-deal due diligence capabilities cognitive technology talent crunch digital business partner retain employees use of digital to hire and screen talent needs learn continually internal development and cross-training groom your own emotional intelligence cross-training map product performance reimagine your business huge volumes of digital data technology innovation measuring customer experience market influence drivers of customer experience ai and machine learning streamline compliance efforts re-architect your systems local data privacy seamless transition to the cloud information security laws identify local regulations and needs applications housed in different data centers radiopharmaceuticals business results business cycle productivity cloud adoption operating income exceptional customer experience frictionless shopping experience personalization real-time data technologies 360 degree view of the customer one-to-one personalization big data and advanced analytics technologies customer service improvements product innovations mapping product visibility and customer journeys keys to successful cloud transition visualization technology accurate demand forecasts smarter predictive order management predictive order management chain dynamic journey maps personal banking banking experience digital banking tcs bps robotic process automation operational profiling m&a integration maximize m&a execution readiness build repeatability integrate core business capabilities factors influencing m&a capability-level blueprint and it toolkit distribution network diversification pressures portfolio growth cost modelling and analytics merger & acquisition m&a governance program merger synergies best fit 3pl partner due diligence supply chain optimization omnichannel opportunities digital disruption in the cpg marketplace digitization of supply chains connected commerce ‘point of demand’ data about consumer dynamic and responsive customer journeys executive learning five best practices for executive education digital disruption business knowledge and lighter faster smarter executive worldviews new ways of thinking new business models and strategies customer behavior digital competitive landscape saas analytics techniques metamorphosis of markets keywords: digitization implementing enterprise systems integrating acquisitions it-intensive operations smart cities co-partnering effort partnership with trust co-innovation network airline audit airline revenue recovery airline solution fare auditing solution debt management streamlined one-stop shopping experience digital ecosystems reimagining contact centers contact center transformation contact center modernization cx management systems inter-customer relationship management systems cx after the sale customer connectedness employee engagement designing cx cx leadership effective data and process governance responsive supply chain enterprise resource planning increased market responsiveness predictive analytics and complete digitization simulations and scenario planning robust financial integration integrated business ecosystem demand-supply alignment accounting case study accounts receivable reconciliation process financial reporting two-way effective communication effective communication channels neglecting change management internet of things business implications and oppor tracking customer behavior online personalize customer interactions customized customer experience intelligent manufacturing integrated digital network digital supply chain data-driven enhance data management leveraging emerging technologies in manufacturing digitally integrated supply chains iot-enabled transformation create data-driven proxy business cases reverse logistics in retailing iot-based monitoring and proactive maintenance increasing sales opportunities with iot iot technologies revamping post-sale experience implementing a culture of tweaks deliver excellent cx focused cx improvements mapping customer journey cx improvements drive transformation drive organizational change data analysis capabilities design thinking and service design seamless digital shopping experience reinvent customer experience customizing all communications simplifying and reimagining business models contract manufacturing employing cloud technology and analytics enabling customer convenience using m&a for strategic growth building an iot-ena auditing decision making campaigns operational costs business planning customer profiling combating cultural resistance targeted analysis analytics dashboard social media and mobile apps data-driven insights real-time conversations creating targeted data sets internet of things data smarter analytics approach operating costs digital services fitbit ge healthcare digital experiences cloud providers mobile apps costa coffee organizational support effective procurement change cultural and behavioral change federated business structure big data workloads personalized products business flexibility unified data architecture approach cloud-based analytics platforms machine learning and analytics customer data privacy shorter time to market create value-added services standardize systems and business processes m&a powerhouse m&a center of excellence merging it-related operations it infrastructure and applications the it-intensive business processes and functions integrating the it infrastructure hyper-instrumented and hyper-connected processes machine learning technologies observational self-learning perfect digital storm big data and analytics tools new digital technologies using cognitive tools to transform your business standardizing platforms across products business models