The document discusses the implementation of a GIS system at the Bangalore Water Supply and Sewerage Board (BWSSB). BWSSB assigned development of a GIS system called BISON to France in 1999. BISON supports BWSSB's operational activities. Genesys International Corporation took over GIS implementation and maintenance in 2003. The GIS contains extensive spatial and non-spatial data on water supply networks, sewer networks, buildings, and other infrastructure. Examples are given of how GIS supports functions like pipeline planning, complaint management, water quality monitoring, and statistical analysis. Recommendations are made to enhance the GIS system.