A Path from Training to Proficiency
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This document discusses an approach to tracking employee proficiency levels based on their real-world experiences and using that data to optimize training. It notes concerns about over-training employees and the traditional approach of providing blanket training. The discussed approach involves extracting relevant data from various existing systems like service records, revenue data, and training records. This data is then imported as statements using the xAPI standard to integrate it into training systems. This allows for customizing learning paths and leveraging real-world data to improve training.
A Path from Training to Proficiency
- 1. A Path from Training to Proficiency
- 2. A life-sciences company with 90 locations across the globe focusing on Pharma and BioPharma Solutions 2,100 Employees
- 3. So… what’s the problem? “We’re worried we’re over- training.” “We don’t want to waste people’s valuable time” “We don’t want to train you on things you already know.. But we don’t know what you don’t know”
- 4. The Traditional Approach: Carpet Bomb “We’re going to train you if you need it or not!” (yes, this is an actual quote.. Not from SCIEX.)
- 7. Our Approach • If we can track the experiences a service tech has, we can derive a level of proficiency. (Fixing something, selling something, etc) • “Assessment”, or more data entry, is out of the question • Find data in the organization that tells us what people are doing.
- 8. Dude, Where’s my data? • Service Calls – ServiceMax, Oracle, SalesForce • Revenue – Oracle • Performance – SuccessFactors • Training – LMS/LRS • Competency Assessment – LMS/LRS
- 9. It was easier than we thought.. No, really! It was fairly simple to work with the various IT teams to receive an “extract” text file (a simple CSV file) from each. We created “import” processes to insert the information as xAPI statements
- 10. Why xAPI? • The ultimate destination of the information is training systems, so it makes sense to use standards available in the training environment • Client can build ad-hoc reports within their LMS to do further extracts and analysis • But more importantly…
- 11. All that real world … makes the learning world smarter • We can leverage the data to create custom paths for learners. inside e- learning • We can add other sources in the future – from surveys, etc. used in the field to measure the quality of the visit
Editor's Notes
- #4: So… what’s the problem here? Really?
- #5: This is pretty traditional.. And SCIEX wanted to avoid it. Unfortunately, it’s all too common in most organizations.
- #6: Start with the end -- they wanted a VERY simple dashboard, that would combine certification (training) and proficiency (experience). As I work on a particular product line, I gain experience.. Work less.. Or less frequently.. I get rusty. That information is captured here.. So if you were trained two years ago, and really haven’t touched the product in for a year it’s clear. So how do you measure “proficiency”..
- #7: Supervisor dashboard – summarizing the various competencies, and activities.. Normal bullshit..
- #8: Find the data! If it already exists, there’s no need for another series of assessments
- #9: It didn’t take long to find out..
- #10: It was easier than we thought – there’s also several open-source variations on the CSV to XAPI “import”.. So this is like 101 shit.
- #11: I get this a LOT.. why use xAPI when there are other tools commonly available that do the “same thing”? Why not odata/jdbc/oracle/etc…
- #12: *boom* ultimate answer.. Xapi love..
- #13: So can I really do this now? Yep.