A summary of research into Knowledge Exchange and Enterprise Network (KEEN) projects. Report 2

A SUMMARY REPORT OF KNOWLEDGE EXCHANGE AND ENTERPRISE NETWORK (KEEN) PROJECTS 1
A summary of research into
Knowledge Exchange and
Enterprise Network (KEEN)
projects
A summary report on research into KEEN projects funded
by the European Regional Development Fund and
managed by the University of Wolverhampton
Research undertaken by Dr D Boucher, Dr A Jones, Dr G Lyons, K Royle, S Saleem, P Simeon and Dr M Stokes

Acknowledgements
This research was supported by the European Regional Development Fund and
undertaken by the University of Wolverhampton under the project
management of the Centre for Developmental and Applied Research in
Education (CeDARE) on behalf of the Wolverhampton Business Solutions
Centre.
The research team would like to thank all the university partners who have
assisted in the data collection process. In particular, the team would like to
thank Tony Jay and Emily Wakefield from Aston University; Natalie Lewis, Jill
Middleton and Dr Shane Walker from BCU; Derek Hall, Porvi Sadrani, Sam
Carter and Nigel Potter from Coventry University; Sue Semple and Dominic
Collins from Staffordshire University; Emma Pearson, Sandra Simpson and
Alana Correa from the University of Wolverhampton, and Katherine Jones and
Dr Helen Watts from the University of Worcester. The team would also like to
thank all of the survey respondents and interview participants who have
contributed to this study. In particular, the team would like to thank the six
companies who agreed to participate in the research as case studies.

Table of Contents
Acknowledgements .........................................................................................................................................2
List of Tables and Figures.................................................................................................................................4
1.1 Introduction...............................................................................................................................................5
1.2 Evaluation Aims .........................................................................................................................................7
2.1 Literature Review.......................................................................................................................................7
2.1.1 West Midlands SMEs ..........................................................................................................................7
2.1.2 Knowledge Transfer............................................................................................................................9
2.1.3 A Knowledge Transfer Model .............................................................................................................9
2.1.4 Evaluation Objectives .......................................................................................................................10
3.1 Evaluation procedures.............................................................................................................................10
3.1.1 Typology of Interventions.................................................................................................................11
3.1.2 Online Survey....................................................................................................................................11
3.1.3 Interviews .........................................................................................................................................11
3.1.4 Case Studies......................................................................................................................................11
4.1 Findings of the Evaluation .......................................................................................................................12
4.1.1 Findings from the Typology of Interventions ...................................................................................12
4.2 Findings from the Online Survey .............................................................................................................14
4.2.1 Summary of Survey Responses.........................................................................................................14
4.2.2 Business/University Cooperation .....................................................................................................14
4.2.3 Affiliates Responses..........................................................................................................................15
4.2.4 Knowledge Transfer..........................................................................................................................15
4.2.5 Barriers to Knowledge Transfer........................................................................................................15
4.2.6 Benefits.............................................................................................................................................15
4.2.7 Company and Affiliate Views............................................................................................................16
4.2.8 University Views ...............................................................................................................................17
4.3 Findings from the Case Studies ...............................................................................................................17
4.3.1 Company Perspective .......................................................................................................................17
4.3.2 University Perspective......................................................................................................................17
4.3.3 Affiliate Perspective..........................................................................................................................18
4.3.4 Project Management........................................................................................................................18

4.3.5 Sustainability.....................................................................................................................................19
5.1 Conclusions..............................................................................................................................................19
5.2 Key Benefits: ............................................................................................................................................20
5.3 Recommendations...................................................................................................................................20
6.1 References ...............................................................................................................................................22
Research Team Profiles…………………………………………………………………………………………………………………………..23
List of Tables and Figures
Table Title Page
Table 1. Summary of the five variables used in selecting the case studies 12
Table 2. Summary of business interventions by university 13
Table 3. Analysis of survey responses of each university 14
Figure Title Page
Figure 1. Number of KEEN projects by university 8
Figure 2. KEEN projects throughout the West Midlands analysed by Business Section 8
Figure 3. Schematic diagram of the Szulanski model 9
Figure 4. Stages in the knowledge transfer process modified by Lyons (2009) 10
Figure 5. The typology of interventions in the KEEN project 13
Figure 6. New ideas highlighted from the affiliate survey 16

1.1 Introduction
This summary report gives an overview of the evaluation of the KEEN
programme. The detailed research information can be found in the separate
reports detailed below. There is also an executive summary of key findings and
recommendations which should be read in conjunction with this report and
the specific details from the separate reports.
The evaluation was made up of the following reports:
 Executive summary
 Summary report (this document)
 Project characteristics report
 Literature review
 Methodology
 Typology of interventions
 Report on the survey
 Case studies and analysis
The Knowledge Exchange & Enterprise Network (KEEN) was set up with
support from the European Regional Development Fund (ERDF) to encourage
innovation amongst West Midlands based small to medium sized enterprises
(SMEs) in order to increase profitability and growth through working with a
regional university. By working with a university on a collaboration project, the
business will gain:
 A graduate (known as an affiliate) working full-time on a bespoke project
within the business
 Continuing support from a nominated university liaison officer
 Ongoing mentoring and support from university academics for the
affiliate
 Access to the university’s extensive resources, including facilities and
expertise
 Access to an equipment and travel budget (worth on average
£4,000 (€5,040).

KEEN offered a way forward to companies who wanted to advance and
innovate, but found it challenging to do so through their limited amount of
resources and knowledge. This was made possible through the transfer of
knowledge into the business by the employment of a graduate (known as an
affiliate) who was recruited to work full-time for the company on a project
developed and planned for the business in association with the university. The
affiliate was tasked with the objective of transferring new knowledge into the
SME.
The KEEN programme was led by the University of Wolverhampton in
conjunction with five other universities: Aston University, Birmingham City
University, Coventry University, Staffordshire University, and the University of
Worcester. Companies benefitted from part funding from the ERDF, which
allowed them to recruit talented graduates and to access cutting edge
university knowledge throughout the duration of the project. The topics of
KEEN projects ranged from furniture design through to web development to
environmental sciences and engineering. Each one was bespoke, built around
particular business requirements tailored directly towards the SMEs that
proliferate within the West Midlands region. The programme was supported
by funds from the ERDF from September 2012 to November 2015.

1.2 Evaluation Aims
The evaluation focused on the process of knowledge transfer, which was considered critical to the
achievement of the objectives of the intervention. The research endeavoured to identify the new
knowledge and an understanding of the methods, interactions, and operational procedures which
underpin the selection, translation, and transformation of new knowledge into tangible, measurable
benefits for organisations and relevant stakeholders.
Therefore, the key aim has been understanding the process of knowledge transfer (KT) and its
component elements across the portfolio of 126 projects and how these processes may have impacted
on the success or otherwise of the intervention with consideration of the key project variables
investigated. The evaluation has also examined closely the mechanisms of KT between company
representatives, affiliates, and academic partners in different contexts with a view to universities
improving their service internally. Furthermore, it has looked at the motivations and influential factors
that govern KT interventions expressed by individual participants.
2.1 Literature Review
A literature review examined and analysed the process of university/business knowledge transfer. It
considered the relationship of the process to SMEs and the economic geography of the locality and has
afforded a clear context for the programme. It has also identified a framework for the observation,
analysis and measurement of knowledge transfer within companies.
2.1.1 West Midlands SMEs
The SMEs in the West Midlands have slowly begun to recover from the global financial crash of 2009, but
the region remained fifth out of nine regions in the United Kingdom for business growth and for
innovation in business from 2011 to 2013 (Willets, 2014). The KEEN programme with its emphasis on
supporting SMEs has been designed to aid innovation and future growth. At the time of writing this
report (June, 2015), there were 126 KEEN projects which had been undertaken by the six participating
universities as shown in Figure 1.

Figure 1: Number of KEEN Projects by University
The wide range of industries in the West Midlands area is reflected in the range of businesses that
participated in the KEEN programme. KEEN supported the project companies with expertise and advice. It
offered business support in the areas of new product or service development, business process
reengineering, performance improvements, technology, technical or premises related problem solving,
and marketing interventions with assistance to help increase business market share.
Figure 2: KEEN Projects throughout the West Midlands Analysed by Business Section
Coventry
University, 68,
54%
University of
Wolverhampton,
43, 34%
Aston University,
4, 3%
Birmingham City
University, 9, 7%
Staffordshire
University, 1, 1% University of
Worcester, 1, 1%
Accommodation &
Food Service
Activities, 1, 1%
Administrative &
Support Service
Activities, 5, 4%
Arts, Entertainment
& Recreation, 10,
8%
Construction, 7, 5%
Education, 3, 2%
Financial &
Insurance Activities,
4, 3%
Human Health &
Social Work
Activities, 5, 4%
Information &
Communication, 22,
18%
Manufacturing, 36,
28%Other Service
Activities, 4, 3%
Professional,
Scientific &
Technical Activities,
17, 14%
Water Supply,
Sewerage, Waste
Man Activities, 2,
2%
Wholesale, Retail &
Vehicle Repair
Trade, 10, 8%

2.1.2 Knowledge Transfer
Knowledge transfer can be described as a change process involving the movement of knowledge or skills
from a source to a recipient. In the KEEN programme, this move is from a university to an SME. Financial
constraints with business, especially of the SME size, have been reported as a hindrance to partnerships
with universities in the undertaking of shared research and development (R&D) and innovation activities
(D'Este and Lammarino, 2010; Lee, 1996). In the KEEN programme, the public funding support provided
by the ERDF has mitigated the effect of this issue. Both knowledge management and knowledge transfer
are a means of creating a culture of information sharing, which promotes partnerships, collaboration, and
information exchange, to enable a business to operate more efficiently, to maximise resource use and
engage in innovation (Liyanage et al., 2009).
2.1.3 A Knowledge Transfer Model
After reviewing a number of models, Szulanski's (1996, 2000) four-stage model of knowledge transfer
offered the framework for the evaluation within which the success and characteristics of knowledge
transfer in the KEEN programme could be evaluated. Szulanski (1996) suggests that, '...best practice
transfer should be regarded primarily as a process, rather than a transaction or event. Best practice
transfer thus unfolds over four stages through which organisational routines are replicated. Initiation is
defined as comprising "all events that lead to the decision to transfer"; Implementation "...begins with
the decision to proceed"; Ramp-up "...starts when the recipient starts using transferred knowledge"; and
Integration "...begins after the recipient achieves satisfactory results with the transferred knowledge."
Other researchers confirm this, e.g. Salter et al. (2009) state, “This model is neither organisationally nor
industrially specific. It is universal and thus can be applied to any industry, organisation, or situation
where the transfer of knowledge takes place... The fact that it is a process will allow one to look at the
transfer of tacit knowledge in detail. Each stage of the process has separate events and difficulties which
affect the success of the transfer in various ways.” These difficulties were called stickiness. A schematic
interpretation of the Szulanski (1996, 2000) model was used in the survey (Figure 3).
Figure 3: Schematic Diagram of the Szulanski Model as interpreted by Research Team.

On examining in detail the KT process in an SME, Lyons (2009) produced an alternative interpretation of
the Szulanski model and helpfully added an explanation of key points of the stages in the process.
Initiation Implementation Ramp-up Integration
Awareness of
problem
Agreement on
knowledge
required
Exchange of
knowledge and
information
between source
and recipient
Identification and
rectification of
problems in order
to ensure
successful
application of
knowledge
transferred
Use of new
knowledge as
routine. Phasing
out of old
knowledge
Figure 4: Stages in the Knowledge Transfer Process as modified by Lyons (2009)
2.1.4 Evaluation Objectives
Use of the model and the findings of Szulanski (1996, 2000) helped the research team to meet a number
of key objectives. The evaluation:
 Identified the characteristics of effective knowledge transfer processes within the KEEN
programme
 Determined how far individual projects have achieved the creation of new knowledge
 Recognised the key areas of stickiness (Szulanski, 1996,2000) in the knowledge transfer process
and suggested how they might be overcome
 Explained how the absorptive capacity of the organisation may be a key limiting or facilitating
factor in knowledge transfer
 Identified the key motivations and key benefits for taking part in the KEEN programme for all
parties
 Determined how sustainable project outcomes have been, or are likely to be, in terms of
knowledge transfer.
3.1 Evaluation procedures
This study utilised a mixed method approach which contained both quantitative and qualitative elements
in order to investigate the specific issues related to the KEEN programme. Qualitative research was
considered to be particularly useful to provide insights where there was no clearly developed theory
(Birkinshaw et al., 2011). In addition, studies where there are multiple ‘actors’ (in this case the affiliate,
academic and business) and environments, qualitative research has previously been applied as an
effective methodology (Sinkovics et al., 2008). This research used project documents, a survey,
interviews, and case studies in its methodology.

3.1.1 Typology of interventions
An understanding of the potential nature and type of business interventions in the West Midlands may
help future KEEN projects to target specific industries. It may also help universities to consider more
closely the likely range of interventions in future projects and possible range of expertise required to
support them. The analysis to identify and group categories of interventions was carried out from
company data.
3.1.2 Online Survey
The online survey was made up of questionnaires directed towards the affiliate, associate, company
supervisor, and business development manager (BDM). Whilst there were some similarities in each of
these surveys, the purpose of devising four sets of questions was to collect the key information relevant
to the role of each of these individuals. The survey was issued to 299 KEEN participants in total from all of
the six university partners and 213 returns were received (71% returned). This response rate is high for e-
mailed questionnaires and has generated a large amount of data from a very wide range of projects for
the research team to analyse. In the final question of the survey, individuals were asked if they would be
willing to be interviewed and again positive responses were high.
3.1.3 Interviews
Interviewees were selected from a purposive sample of respondents to the online survey according to
whether they indicated willingness to discuss their project in more detail. 108 respondents from 70
projects indicated they would be happy to discuss their project further. In order to generate richness and
detail in the responses, interviews from projects where there were multiple respondents were sought.
This created an initial shortlist of 32 projects which had two or more respondents willing to be
interviewed. To reduce this list, the projects were ranked using several criteria like intervention type,
project status, industry (SIC Code), company size (employee number), and partner university. From this
list of 32 projects, an initial shortlist of 12 was selected. This represented around 10% of the total sample
for the KEEN projects.
All interviews were of a semi-structured nature and followed an agreed interview protocol drawn up by
the evaluation team. The interviewers followed the suggestion of Albright et al. (1998) that, 'The
underlying assumption is that respondents experience the world in unique ways, and the object of the
interview is not to standardize their experiences but rather to understand them.' The information from
the interviewees formed the major input into the case studies.
3.1.4 Case Studies
Having gained interview material from 12 project companies, the research team elected to select six
projects to become case studies. The case study projects were selected on the basis of those companies
from which the interview provided the greatest depth and richness, alongside other variables (See Table
1) that had been used to complete the interview sample.

University
Partner
Sector Primary Intervention Number
of staff
No. of partners available and
willing to be interviewed
Aston
University
Integrated
administration
support and services
for infrastructure
Business process
improvement
43 Academic
Affiliate
Company representative
Birmingham
City University
Specialist coatings
manufacturer
supplying aerospace
industries
Relationship
marketing,
management and
sales
40 Company representative
Business development
adviser from the university
Coventry
University
Event management
Logistics and Security
Developing a
tendering and
bidding process. Web
site development
117 Academic
Affiliate
Business development
manager from the university
Staffordshire
University
Sheet metal
fabrication
Strategic Marketing 50 Academic
Affiliate
Company representative,
Liaison officer from the
university
University of
Wolverhampton
Information and
communication
Product design 10 Affiliate
University of
Worcester
Van storage solutions CAD Product
Development
6 Academic
Affiliate
Table 1: Summary of the Five Variables Used in Selecting the Case Studies
The basis of the case studies was drawn from the dialogue of the interviews (with a minimum of two
participants for each project). Four researchers were involved in conducting the case interviews. Each
interview was recorded and transcribed and themes were identified. Each interview report was
scrutinised by another member of the research team and themes were agreed. The findings were
augmented by data from the online surveys and documents of partnership meetings. During the analysis
of the case studies, it was found appropriate to devise a new model for the knowledge transfer process.
In analysing the case studies, this model has been applied.
4.1 Findings of the Evaluation
4.1.1 Findings from the typology of interventions
The type and range of businesses interventions provided through the KEEN programme to SMEs in the
West Midlands region has showed there were seven main areas of business interventions, as follows:
 Operations management
 Business process reengineering
 Product and service development
 Information technology
 Marketing interventions
 Professional support, expertise and advice
 Human capital management

These are represented in Figure 5.
Figure 5: The Typology of Interventions in the KEEN Project
The business interventions for each project were identified and showed that several of these were
beyond the initial focus of the project. In total 617 interventions were provided to the companies through
the 126 KEEN projects. The number of interventions per university is shown in Table 2.
Business Area of
Intervention
Cov Wolv Aston BCU Staff Worcs Total %
Operations Management 27 11 5 4 0 0 47 8%
Business Process Reengineering 44 18 4 4 1 1 72 12%
Product Development 112 73 0 9 0 2 196 32%
Human Capital Management 4 3 0 0 0 0 7 1%
Information Technology 28 10 0 3 0 0 41 7%
Marketing Interventions 63 106 5 21 3 1 199 32%
Professional Support Expertise and
Advice
44 10 0 1 0 0 55 9%
322 231 14 42 4 4 617 100%
Table 2: Summary of Business Interventions by University
At the initial planning stage of a KEEN project, the BDM and the company often recognised that the
project would require multiple types of business intervention. Our analysis showed that although every
project had a main focus of intervention, typically several secondary interventions were needed on each
project. An example of this is project 42A (see details in the Report 'A Typology of KEEN Interventions').
There were sixteen areas of business support provided to the company. These were analysed and
classified into eight areas. While the primary focus of the project was computer aided design, the
company also required assistance with research and development, computer aided design-computer

aided manufacturing (CADCAM), product development, business process reengineering, business process
improvement, strategic marketing, and customer relationship management.
According to Webb (2014), “Business intervention methods target the area of weakness in the company
in question….understanding how to implement appropriate business intervention strategies can help
make the effort successful.” This is the raison d’etre of the KEEN programme. An understanding of the
potential nature and type of interventions in the West Midlands may help future KEEN projects to target
specific businesses or for universities to consider more closely the likely range of interventions in future
projects and possible range of expertise required to support them. The intervention analysis illustrates
that business intervention is more complex than it appears.
4.2 Findings from the Online Survey
The response to the survey was 71% and Table 3 shows an analysis of the survey respondents for each
university.
Surveys Returned
Respondents Uni. BDM Academic Affiliate Company Total Projects
University
Count,
(%)
Count,
(%)
Count,
(%)
Count,
(%)
Count, (%) Count, (%)
Aston 1, (100%) 1, (33.3%) 4, (100%) 3, (75.0%) 9, (75.0%) 4, (3.2%)
BCU 2, (100%) 5, (83.3%) 1, (20.0%) 3, (60.0%) 11, (61.1%) 8, (6.3%)
Coventry 2, (66.7%) 23, (60.5%) 39, (69.6%) 35, (71.6%) 99, (69.2%) 68, (54.0%)
Stafford 1, (100%) 1, (100%) 1, (100%) 1, (100%) 4, (100%) 1, (0.8%)
Wolverhampton 8, (100%) 22, (91.7%) 34, (75.6%) 23, (57.5%) 87, (74.4%) 44, (34.9%)
Worcester 1, (50%) 1, (100%) 1, (100%) 0, (0.0%) 3, (60.0%) 1, (0.8%)
Total 15, (88.2%) 53, (72.6%) 80, (71.4%) 65, (67%) 213, (71.2%) 126, (100%)
Table 3: Analysis of Survey Responses for Each University
4.2.1 Summary of Survey Responses
The general consensus of the survey responses was that KEEN projects have brought new knowledge into
the companies and this has helped close a knowledge gap. They had identified the knowledge gap as a
reason for selecting a KEEN project along with the idea of employing a graduate to provide this new
knowledge. The projects had also added to the companies' existing base of knowledge and their capacity
to develop innovative new ideas leading to new areas of work. Survey responses showed that both
affiliates and academics had acquired new skills. However, the most significant impacts were on the
company and the affiliate.
4.2.2 Business/University Collaboration
In seeking a KEEN project, 40% of the company respondents reported that they had previously engaged in
business collaborations. Other companies were shown to have selected their university partner through a
variety of different factors, with location cited as the most prominent reason. Additionally, respondents
to the business development manager (BDM) and academic surveys also noted that they had played a
role in establishing the KEEN programme with the company and assisted the companies in completing the
KEEN application forms. 92% of the BDM respondents stated they had helped to prepare the initial work

plan for the affiliate. Academics and BDMs assisted in many cases with the recruitment of the affiliate
and were key contacts at this stage of the KEEN project. A number of academics had significant roles at
this point, for example that of introducing the companies to KEEN having had experience of collaboration
previously.
4.2.3 Affiliates Responses
The affiliate's expectations were to gain new skills considered to be in line with the observation that the
KEEN programme has appealed to new graduates looking to start out in first employment. Finding a
graduate to match the project was problematic and time consuming in some cases. The affiliates, as well
as looking for new skills, were shown to have brought a range of different skills to the project, and over
the life of the projects, the skills match for the affiliate (and the academic) improved. Nearly half of the
companies carried out steps to develop confidence in the partnership including training for the affiliate
and sometimes other staff. In some instances, the lead academic was brought in to understand and
resolve issues. An affiliate commented:
“Company is becoming more confident and supportive as they have seen the success of the scheme.”
4.2.4 Knowledge Transfer
Critically, the responses from the survey highlight that knowledge was often transferred through verbal
means with only a limited use of documentation or other media. The respondents in three of the survey
groups placed the sharing of knowledge through face-to-face communication as the most common way
knowledge was shared across the respondents’ companies. In some cases presentation and seminars
were also used by affiliates as a method of informing other employees in the company. Whilst this is to
be expected in SMEs where there may be more informal lines of communication, this does raise
questions about sustainability. There was limited use of user manuals or instructions which can help a
company transfer the knowledge to other employees in the company and those who will join in the
future.
4.2.5 Barriers to Knowledge Transfer
Some barriers to progress were highlighted such as resistance to change and insufficient time, which
were two of the most frequently cited barriers by respondents. In some projects these issues were
mitigated by greater employee involvement and training for those involved. Additionally, the affiliates
and academics identified three main issues they faced in the projects: reliance on old methods, non-
availability of equipment, and lack of appropriate training. The resilience of the affiliate and the ability
that a company had to overcome these barriers directly impacted upon the capacity that it had to make
best use of the knowledge acquired. There were some administrative concerns within KEEN highlighted
by the BDM respondents. They had received reports of issues with late payments to companies which
were critical for cash flow.
4.2.6 Benefits
A number of fundamental benefits including the generation of new ideas, putting these ideas into
practice, and creating a future plan for these ideas were highlighted by respondents. An illustration of
the new ideas from the affiliate survey may be seen in Figure 6.

Figure 6: New Ideas Highlighted from the Affiliate Survey
Statements from the survey indicated that there have been a number of positive unforeseen outcomes
that have led to innovations in business practices and new products which have arisen as a result of the
KEEN project. Indeed, the general view across the respondents was that the KEEN programme provided a
range of benefits and helped to enhance the skills of the affiliates and the productive capacity of the
companies who might not otherwise have: a) employed a graduate, or b) innovated new products,
markets and processes. Most of the responses also cited that the capacity of the firm to use knowledge
had increased as a result of the KEEN programme. Among the comments from the company respondents
were:
“We have been able to expand the project to look at new strategic areas.”
“Winning major contract.”
4.2.7 Company and Affiliate Views
When answering questions about benefits from the survey, the company contacts stated that 85% of the
projects were meeting or exceeding the objectives which were stated at the start of the project. 94% of
the affiliate responses stated that they had gained new knowledge and skills by participating in KEEN. The
nature of the skills or knowledge gained as a result of KEEN was highlighted in the free text responses.
These skills were mostly either specific to the job (i.e. relating to a particular piece of software) or more
general skills. Among the responses from the affiliates were:
“Project management skills, new technical skills.”
“Analytical skills, critical thinking, new technologies, use of energy software.”
“How to plan projects and manage outcomes, presentation skills, social media skills, and planning skills.”

4.2.8 University Views
For the university, some of the academics noted that new skills were gained through their involvement in
the KEEN programme. Likewise, some academics also said that the experiences in the KEEN programme
could be used to benefit teaching and that research opportunities arose. These were perhaps limited
because of the lack of knowledge transfer opportunities within the university amongst staff. However, as
affiliates rated the research opportunities more highly than academics, this suggests that further research
(possibly practically based) could be taken out as a result of the KEEN programme.
One of the most satisfying responses is the recommendation to others where:
 93% of companies would recommend university/business collaboration to other firms
 91% of academics would recommend university/business collaboration to other academics
 97% of affiliates (graduates) would recommend this type of project to other graduates.
In answer to the final survey question regarding any other comments, the following positive comments
were noted from company respondents:
“This has been an excellent project and allows SMEs to work with universities whilst having an affiliate
based within the company.”
“The KEEN programme offers an excellent opportunity to nurture academic talent and build collaborative
ventures with the university, which hopefully will help shape some of its future focus.”
4.3 Findings from the Case Studies
The findings from the six case studies are organised from the perspective of the participants.
4.3.1 Company Perspective
In most cases, the management teams were of the opinion that competitive advantage had increased.
This was achieved in various ways according to the nature of the project, but included rebranding, new
products, new manufacturing methods, new or enhanced IT/communication systems, training, reduced
costs, and diversification. A number of the companies suggested that they had underestimated the time
required for project completion; others referred to unexpected teething problems which extended the
period before the project was truly up and running.
4.3.2 University Perspective
For the universities, of most importance is the enhancement of reputation as a leading supplier of
knowledge transfer. For the academic, the project brings increased job satisfaction both via the direct
interaction but also through the further opportunities offered. There were issues with the impact of
other elements of the academics workload in terms of the time committed to the project. Academics
played a supportive role with affiliates and reported that in doing so gained knowledge and new skills too
in some cases.

4.3.3 Affiliate Perspective
Some of the affiliates experienced steep learning curves stemming from the need to assimilate the nature
of the company, its product range, or processes and in some cases there were challenges from
technology issues or unacquainted business type. Some were unfamiliar with the management of
multiple relationships and relied on academic mentoring to assist resolving the problem. Further training
was needed often in the early stages and for some this created extra pressure particularly in respect of
time which required resilience of character and motivation to cope. Overall, as the project progressed the
affiliates gained further skills from what was ultimately a three-way knowledge transfer process. It is
clear that affiliates were not “plug and play” for the companies and that possibly attention to higher level
skills and problem based learning could have prepared the affiliates more effectively for the experience.
In terms of the resilience of the affiliates, this was fostered by the support of the academic. Generally
speaking, those with effective support were more resilient when less isolated. The KEEN programme
enabled a project based learning experience that was high stakes but authentic which should be
replicated in undergraduate final year courses. Project and change management knowledge and skills,
high level communication and persuading skills, resilience, and a willingness to take the initiative are all
fundamental qualities in becoming an effective change agent within a Black Country SME.
4.3.4 Project Management
The case study analysis indicated that the management of a KEEN knowledge transfer process was a
multi-faceted undertaking which extended beyond the apparently straightforward input of knowledge
and skills. Projects which demonstrated clear lines of accountability for various aspects at various stages
progressed more smoothly than those where management responsibility was unclear. Previous
management skills were relatively weak as the affiliates were relatively fresh in their post-university
career. The conflict of meeting project deadlines meant that training the affiliate in management was
difficult to undertake.
Amongst the projects two management areas were observed: the management of the knowledge
transfer process, and the management of the project. Whilst one is a function of the other, they require
two different sets of skills. No single project management model emerged, but the following variations
were observed around who supplied the necessary skills:
 From the affiliate
 The affiliate plus the academic
 The academic alone
 The affiliate and company supervisor
 The affiliate, company supervisor and functional heads of department
The extent to which project progress was monitored also varied – from informal chats, to structured
meetings and documentary evidence of management decisions, and affiliate presentations.
Communication to others both inside and external to the firm ranged from verbal to comments on a
generally available whiteboard, but again the scope of the communication was not standard across cases.
Management of the new knowledge transfer was primarily undertaken by the affiliate and the university.
Some projects drew academic resources from departments in their university.

4.3.5 Sustainability
The extent to which firms are able to harness new knowledge not only within the project but for future
innovation is dependent upon a number of factors including the ability to retain and apply knowledge
gained in new situations. In order to ensure that knowledge was not lost, a number of companies offered
permanent positions to the affiliates, in recognition of the ongoing dependency on the source. Another
mechanism was to seek further university collaboration.
Most firms, to a greater or lesser degree of sophistication, had written material which could be accessed,
including in one case purpose-written instruction manuals produced by the affiliate. All had transferred
some knowledge verbally, either by team meetings or conversation. The extent to which the core skills
and knowledge become embedded in the company, as opposed to immediate project related skills will
only become evident in the future.
5.1 Conclusions
This evaluation has focused on the knowledge transfer process between the participants in KEEN projects
across the West Midlands led by the University of Wolverhampton. The cooperation of the businesses,
universities, and affiliates enabled the research team to examine data from a 71% return of the online
survey and from the interviews forming the basis for six case studies. It was found that the companies
undertook 126 projects each with a particular intervention focus, which meant, in practice, that 617
forms of business intervention in total took place illustrating the complexity of working with those
companies.
The findings from the online survey and case studies provided both a broad and specific picture of the
KEEN programme and the roles of the company, university, and affiliate participants. The relationship
between the individuals or project teams in each project was a complex one but appeared to have
fulfilled the expectations of most. The investigation showed that it was important that the managerial
scope of the project and the necessity and advisability of staff who “need to know,” and are also able to
contribute, is determined before the project commences. A gap analysis prior to setting out project
objectives can achieve this. The university and the company cooperation in pre-planning and on-going
planning of the projects should help such understanding. Regular meetings between the company
representative, lead academic, and affiliate took place in almost all projects and this communication was
critical in maintaining the momentum of a project.
Affiliates brought the new knowledge into the company that most participants had anticipated. Some of
the companies were more ready for this knowledge than others and had not prepared for the demands
of change on their colleagues. Such communication and change management are key underpinning
platforms of a successful transfer and may include external as well as internal parties.
Academics in a mentoring role helped to support affiliates particularly in the early stages of the project
where they were able to use their change management knowledge and skills that were largely lacking in
affiliates. Data from the surveys showed the importance of affiliates gaining high level communication,
persuading skills, personal resilience, and willingness to take the initiative and make decisions against a
time frame. Companies too recognised that affiliates required support during their early days in the job,
and offered help in the form of induction programmes, training, or linking them to a close colleague or

project team to work with or be available for questions and guidance. In some instances they also
provided training for their employees to prepare them for their new colleague and the new knowledge
they were expected to bring.
5.2 Key Benefits
 The companies benefitted from the new knowledge in meeting the objectives they had set in their
project plans or in many cases exceeding their expectations
 Many projects have the potential for sustainable results due to businesses designing plans and
strategies for the future use of the knowledge brought into the company
 62% of companies indicated that they either wanted to or had employed the affiliate following
the completion of the project
 Academics benefitted from the project by gaining new skills in mentoring and facilitating as well
new technical skills and new insight into small businesses
 In some cases academics saw research opportunities
 Many academics found their experience useful for lecture material, and also shared the benefits
of collaborating with small businesses with colleagues
 Affiliates benefitted in gaining new skills, an understanding of the way a small business works and
the resilience required to work in such industries
 Many were also pleased that they were allowed and encouraged to take responsibility for using
and sharing the new knowledge they brought to the company and in doing so meeting the
expectations of their employer
 63% of affiliate respondents either wanted to or had agreed to stay with the company after
completion of the project.
5.3 Recommendations
These recommendations are set out to offer guidance not only to future KEEN projects but for any
university/business collaboration where the focus is knowledge transfer.
Recommendation 1: All companies should establish a clear need by conducting a knowledge audit to
create a project definition.
Recommendation 2: Future projects should consider offering a common knowledge audit toolbox for all
potential project applicants to help them to determine knowledge gaps in their company and better
inform their project plan.
Recommendation 3: Universities should develop publicity materials that showcase specific knowledge
transfer possibilities for SMEs based on their research and development portfolios.
Recommendation 4: Documentation of the project plan should be uniform, developed jointly between
the business and the university, regularly updated.

Recommendation 5: Recruitment support needs to be integrated into the administrative function of the
programme, and steps taken to take advantage of the available pool of graduates of the university.
Recommendation 6: Training programmes should be set up to offer participants knowledge transfer
concepts and models which may be adapted to suit dependent on company needs. Key participants
should be offered training in knowledge brokering, including mentoring and facilitating knowledge and
skills.
Recommendation 7: Introduce change management techniques as part of initial training for affiliates and
academics. Ensure project management responsibility is identified in project plan: Perhaps the affiliate
may be seen as the day‐to‐day project manager but a company representative acts as the project
manager for strategic decisions.
Recommendation 8: Simplify paperwork where appropriate. Devise payment processes that are readily
understood and have reduced impact on the cash flow of the business.
Recommendation 9: All KEEN projects to schedule regular keep in touch meetings with academic,
company and affiliate to ensure goals are being met.
Recommendation 10: Training and encouragement for affiliate to understand the use of non‐verbal
means of sharing knowledge.
Recommendation 11: The universities should showcase the project experiences by producing a short
video to capture the change and innovation in the project companies.
Recommendation 12: The universities should instigate knowledge sharing events in order to raise the
profile and highlight learning from business collaborations such as the KEEN projects.
Recommendation 13: Follow up and exit/ follow‐on strategies should be devised for each project to
promote sustainability.
Recommendation 14: Universities should support the lead academics to enable the utilisation of the
information and expertise gained from each project.
Recommendation 15: Introduce university/business collaborations which embody an undergraduate
employment scheme. In the scheme, the undergraduate as part of their tutored course is offered one
year of in‐company work incorporating academic practical study (building on the recommendations of
the Wilson study (2012) for the Department of Business, Innovation and Skills). Use the scheme to build
on the university collaborations of the KEEN programme to develop a West Midlands approach to
innovation/ entrepreneurship (cf. collaborative advantage identified in the report on the Wilson study
(2012).

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