Improving the Performance of
Inside Sales Professionals.
Managing Leading Your Team
to Peak Performance
Dionne Mischler
CEO, Inside Sales by Design
AA-ISP OC Chapter President
in/DionneMischler
DionneMischler
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
Copyright Inside Sales by Design 2014-2017
BrightTalk Webinar: Managing v. Leading and Why They’re Different
https://drive.google.com/file/d/0ByDUCNdii43zempadmxJSHpGbEk/view
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
By the numbers
Copyright Inside Sales by Design 2014-2017
#1 Top Challenge for Sales Leaders
Training and Development
_% Manager’s Account for employee’s
variance in engagement
70%
#IS2017
Copyright Inside Sales by Design 2014-2017
Goal
Purpose
Perspective
Clarity
Execute
Purpose | Perspective | Clarity | Execute™
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
What you’ll be doing
Manage and Own Up
Leading down
Collaboratively work across departments
Motivate your team
Create and update process
Train and Onboard
Measure success and make adjustments
Known by their peers in the industry and community
Copyright Inside Sales by Design 2014-2017
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
Your homework
Copyright Inside Sales by Design 2014-2017
Pick
Pick three
adjectives to
describe your
leadership style
Write
Write them down
Walk
Walk the walk
Check in
Check in with
yourself and an
accountability
partner every 30
days
#IS2017
Basic
Building
Blocks
of
Success
Job Description Hiring/Networking
Onboarding/Training 1:1’s
Team Meetings Shadowing
Communication Expectations
Copyright Inside Sales by Design 2014-2017
Or what I call your Sales Infrastructure™
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
Who’s at your table?
Copyright Inside Sales by Design 2014-2017
Confident Cool Studious
Lone Wolf Trouble Maker
#IS2017
Copyright Inside Sales by Design 2014-2017
#IS2017
The basic table stake = Consistency
1:1 Example Agenda
• By the numbers: goal to quota attainment
• Activity metrics review
• What went well this week?
• What didn’t go well?
• What should you work on next week?
• What do you need me to do?
Copyright Inside Sales by Design 2014-2017
#IS2017
Next steps and Resources
Why did you decide to become a Sales
Leader?
❖Examine these motivations very carefully
Go back to slide 18, grade yourself on a
scale of 1-10 and prioritize
❖What do you need to start doing?
❖What do you need to stop doing?
What type of Leader do you want/need to be
for your team?
❖What actions are you taking to make this
happen?
Create your overall Training, Coaching and
1:1 Calendar
What are the three adjectives you’ve come
up with?
Copyright Inside Sales by Design 2014-2017
#IS2017
Resources
Copyright Inside Sales by Design 2014-2017
#IS2017
Who am I?
Copyright Inside Sales by Design 2014-2017
Professional
20 years in Sales and Technology
Built first official Inside Sales team in 2007
Today, CEO &Founder of Inside Sales by Design
President of AA-ISP OC Chapter since 2009
Personal
Born and raised in the Chicago Suburbs living in OC
Married 11 years; Mother to 2 children
Passionate about Inside Sales and Education
#IS2017
Copyright Inside Sales by Design 2014-2017
Dionne Mischler
Founder, Inside Sales by Design
AA-ISP OC Chapter President
in/DionneMischler
Dionne.Mischler@InsideSalesbyDesign.com
@DionneMischler

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