ABC. Dinesh, Assistant Manager, Business Operations (e-Commerce)
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The document is a detailed resume for abc.dinesh, an assistant manager with a Master's in Business Administration and over 10 years of experience in the service industry, specializing in business operations and project management. He has a proven track record of improving team performance, managing large teams, and increasing project revenues significantly. Additionally, he possesses various skills in analytics, employee relations, and has completed certifications in Six Sigma and data science.
ABC. Dinesh, Assistant Manager, Business Operations (e-Commerce)
- 1. ABC.Dinesh, Assistant Manager Mobile: 9940232931, E-Mail: deenadayal3@gmail.com PERSONAL SUMMARY A highly motivated and ambitious individual ableto give timely and accurate suggestion, guidance, support and trainingto team members and individuals. Master’s degree in Business Administration with an overall 10 years of experiences in the serviceindustry with people/project management whilst leading a team size of 40+. Now looking forward toa making a significant contribution with a company that offers a genuine opportunity for progression. WORK EXPERIENCES Retail Services Company – Iksula Services P Ltd, Indore (Jan 2017 to Present) Designation: Assistant Manager, Business Operations Experience: 7 Months Ensuring that staffs are monitored, motivated and measured in line with company targets and performancestandards.Responsiblefor making sure that any gaps in performance or quality arequickly identified and addressed. Producing accuratereports on team performance for senior managers. Proven ability of efficiently handling multipleprojects & clients. Resolving conflicts, managing free riders through Team charters,runningeffective meetings. Duties: Oversees the day-to-day operations of the E-Commerce business unit and gives day-to-day work direction to employees. Motivating the Team Leads/Team to achieve high standards and KPI targets. Developing periodical strategies & review the progress of dynamic projects Handling Catalog Improvement process (US geography) one of the top most clients of US. Handled domestic e-retail clients in seller content/item setup projects with tight Quality, Efficiency & TAT SLAs. Proven ability in strategizing problem areas at various level of the process & bringing up quality/productivity scores of the team. Arranging & chairing weekly team meetings/Business reviews with the leadership team, focussing on Quality, Productivity targets & target revenue achievements. Develop, monitor & present team/management Internal/External audit analysis with the help of Six Sigma tool (5 Whys, Pareto chart &etc.) Develop, distribute & periodically review KRAs & KPIs of the team members to improve people, processes and performance. AREAS OF EXPERTISE Project Planning, Work Flow Management, Project Life cycle & Process Improvement Budgeting & Forecasting MS Office tools (Excel, Word & PPT) creating basic macros for process simplification & client /management presentation. Employee & Customer relations specialist Risk assessment & Periodic performance evaluation ACCOMPLISHMENTS Successfully completed online certification course on o Six Sigma (White Belt Certified, Aug’17), o Data Science Level-1 Big Data University, Nov’16 o Big Data Level-1 courses on Big Data University, Nov’16 Increased project revenue by 5 times with onetime contract signed for 3 years (2016 to 2019) Increased overall BR (Billing Rate) of the project by 3 times in just 6 months of project inception. Winner in annual award for “The Best team of the year” in 2015-16 for achieving the core values(Client First, Collaborate to win & Process improvement)
- 2. ABC.Dinesh, Assistant Manager Mobile: 9940232931, E-Mail: deenadayal3@gmail.com PERSONAL SKILLS Result oriented & Super time management skills Ability to motivate people Decision making in complex situations INTERESTS Sports: Soccer Player FORM -III, (Captained) Anna University,Year 2005-06 Inter College Foot Ball Tournament WINNERS, 2003-07 Representing C-Division Club, Coimbatore since 2009 till present. Drawing & Painting: All India Colour Contest Winner Arts & Dance: Inter College Festivals 2003 to 2007 Social Service Active member of NGO Nilgiris Social Awareness Team (NSAT), Gardening, Carpentry, Computers, Cycling & Hiking Retail Analytics Company – UGAM, Coimbatore (Sep 2011 to Jan’2017) Designation: Team Leader, Business Operations Experience: 5 Years Ensuring that staffs are monitored, motivated and measured in line with company targets and performancestandards.Responsiblefor making sure that any gaps in performanceor quality are quickly identified and addressed. Producing accuratereports on team performance for senior managers. Duties: Preparing daily workloads for staff & co-ordinating the daily allocation of work. Motivating the team to achieve high standards and KPI targets. Handled Top 3 US e-retail clients in the areas of Competitor intelligence, B2C pricing intelligence & B2B intelligence projects with tight Quality, Efficiency & TAT SLAs. Encouraging new ideas from the team & Implementing new initiatives. Actively involved in the recruitment process of new staff. Praise team members and creates a positive working environment. Providing prompt and accurate information on individual performance. Mutual Fund processing Company, CAMS India P Ltd, Coimbatore (Aug’2009 to Jul’11) Designation: Sr. Processing Officer, Operations Experience: 2 Years Management Consulting firm, bRisk P Ltd, Chennai (Oct’2008 to Jul’09) Designation: Sr. Associate, Experience: 10 Months ZENTA Knowledge Services Ltd, Chennai (Jun’2007 to Sep’2008) Designation: Financial Analyst Placement: CAMPUS PLACEMENT Experience: 1.5 Years (6 months of ManagementTrainee)
- 3. ABC.Dinesh, Assistant Manager Mobile: 9940232931, E-Mail: deenadayal3@gmail.com PERSONAL DETAILS 1/27, Iswarya Garden Ext, Appanayakampalayam, K.Vadamathurai P.O. Thudialur, Coimbatore, Tamilnadu. PIN: 641017. DOB: 03/07/1984 Marital Status: Single Driving license: Yes LANGUAGES: English: Advanced Reading and Writing Tamil: Native language Hindi: Intermediate Listener, Novice Speaker, Novice reading and Writing Malayalam: Intermediate Listener, Novice Speaker ACADEMIC QUALIFICATIONS MBA Finance & Marketing, K.S.Rangasamy College of Technology, Tiruchengode. Anna University Year: 2007,Mark: 68% B.Com, Commerce Sree Narayana Guru College of Arts & Science. Bharathiar University, Coimbatore Year: 2005,Mark: 56.4% KEY SKILLS AND COMPETENCIES In-depth knowledge in Online Retail Competitive Intelligence & hands on experience in developing Use Cases on various US Online retail Business Clients in various business segments like B2C & B2B. Gathering retail competitive intelligence on content & pricing side to provide analytics insights to the client for making best decision to stay ahead of the competitors in the race. Analysing the historical data/trends & sharing the analytics insights with the client on the marketplace dynamics and challenges in a structured, disciplined, and ethical manner using published and non- published sources to our clients to help them anticipate and plan for future market opportunities and disruptions. Excellent communicator with exceptional talent for problem solving & ability to hand le multiple functions/projects & activities in high pressure environments with tight deadlines. Proactive professional and a strong team builder & facilitator, fostering an atmosphere that motivates highly talented professionals to balance high-level skills with maximum productivity. Proficiency in playing with MS excel & other reporting tools in creating dashboards, monitoring, tracking & present the data to the management/client on the project progress on a daily/weekly/monthly & yearly basis. Setting internal Audit Guidelines and facilitating the audit process. Conducting Gap/Impact Analysis, Business Processes to Train the team to maximize productivity, accuracy & delivery. DECLARATION I do hereby confirm that the information furnished above is true to the best of my knowledge and belief. Yours Truly, Place: Indore Date : (ABC. Dinesh)