This document is an assignment focusing on the evaluation of the quality of service (QoS) for a wide area network (WAN) of Al Shifa Pharmaceutical Distribution Company, detailing the methodology for developing a network model, analyzing traffic, and improving service for real-time applications. The assignment emphasizes the importance of support from various individuals and groups, and it outlines different scenarios tested through simulation. Recommendations include enhancing network monitoring and bandwidth allocation to support emerging multimedia applications effectively.