Addressing the challenges of automatic account creation
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The document discusses the challenges of automating account creation at the University for the Creative Arts. It notes that the university has 6000 students, 1200 hourly staff, and 800 fixed term employees. Currently, account creation is managed through a complex PowerShell script that is difficult to maintain. The university plans to implement an identity management system to standardize the account creation process and make it more efficient, secure and scalable. Key steps will be defining authoritative identity sources, constructing identity profiles, and ensuring governance and compliance with data protection regulations.
Addressing the challenges of automatic account creation
- 1. Addressing the challenges of automatic account creation George Ford, head of IT operations, University for the Creative Arts
- 2. The University for the Creative Arts Creative: Arts | Business | Technology
- 3. Cristian Romero-Geschier, UCA Farnham
- 5. Oskar Woinski, BA(Hons) Computer Gaming Arts
- 6. University for the Creative Arts Canterbury Epsom Farnham Rochester uca.ac.uk The University for the Creative Arts Epsom Canterbury Farnham Rochester 6000 Students 1200 Hourly paid Staff 800 Fixed Term Employees Sunday Times Modern University of the Year
- 7. Business Case for Automation The Mitigation of Resourcing Complexity
- 8. Time Complexity University for the Creative Arts Canterbury Epsom Farnham Rochester uca.ac.uk Resourcing Complexity
- 9. University for the Creative Arts Canterbury Epsom Farnham Rochester uca.ac.uk Automation Input Process Output Governance Enablers
- 10. Identity Management Understanding Business Processes and Issues with Managing Identity
- 11. University for the Creative Arts Canterbury Epsom Farnham Rochester uca.ac.uk Defining Authorititive Sources of Identity Students UCA IAM Human Resources (iTrent) Agency DirectAcademic Registry (SITS) UCAS Agency Direct Subsidiary Staff Finance (Agresso) Agency University Academic Staff
- 12. University for the Creative Arts Canterbury Epsom Farnham Rochester uca.ac.uk Identity Construction Students (SITS) Student Student Student Student Staff (iTrent) Staff Staff Staff Staff Student Numbers Staff Numbers ID Prefix Mail Suffix ID Prefix Mail Suffix UCA IAM UCA Services Student Selection (Status) Staff Selection (Status)
- 13. Mechanics and History Challenges, costs, outcomes and limitations
- 14. University for the Creative Arts Canterbury Epsom Farnham Rochester uca.ac.uk Powershell • Large Code Base (40 pages) • Transient Powershell Skill Set • Required SQL to extract the data • Connections are not secured • Limited capability with alien systems …
- 15. University for the Creative Arts Canterbury Epsom Farnham Rochester uca.ac.uk MIM SQL A/D Email SSO / Apps
- 16. University for the Creative Arts Canterbury Epsom Farnham Rochester uca.ac.uk Biztalk Data Warehouse Blackboard (Hosted) SITS Enterprise Service Bus • Decoupled Applications • Standardised Connections Method • Data Warehouse Enabler • Secure Data Transport • Performant Data Transport
- 17. University for the Creative Arts Canterbury Epsom Farnham Rochester uca.ac.uk In Summary Processes must be consistent and repeatable Lines of authority and accountability must be clear and agreed Automated processes must also be governed and monitored Source data checks must be first point diagnostics Coded automation must be understood and maintained Solution must be GDPR compliant
- 18. University for the Creative Arts Canterbury Epsom Farnham Rochester uca.ac.uk Principles IT are not experts in managing people You are not the first person to automate Data is an Asset Garbage in = Garbage Out Keep It Simple Precedent is not a strategy Hope is a four lettered word
- 19. customerservices@jisc.ac.uk jisc.ac.uk Thank you George Ford (Head of IT Operations) Addressing the challenges of automatic account creation. gford2@uca.ac.uk University for the Creative Arts, Falkner Road, Farnham
Editor's Notes
- #2: Good afternoon Four letter words - HOPE / CASH / GDPR <Click>
- #3: It gives me great pleasure This afternoon Give context
- #4: Teaches creative arts Definition of art everything you touch / see / use - designed / art. <click>
- #5: Applying artistic skills to a career Photography - Light Graph <click>
- #6: Understanding tech Computer gaming arts <click>
- #9: We deal in complexity Exponential growth Resources are deployed Panic <click>
- #10: Enablers - people / process / allies / cash Garbage in - Garbage Out Automate a process Monitor <Click>
- #12: Authentication = Authorisation WHOs Authority? <Click>
- #13: Rehash names to make credentials BAD Student Number / Staff Number Login ID is a door key, it’s not someones identity. <click>
- #15: Four lettered word - CODE GPDR - encryption SQL + Powershell.
- #16: CODE again CASH GDPR is OK.
- #17: CODE and COST again Much more flexible