Advanced Business Process Orchestration by RADIUS
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RADIUS's Advanced Business Process Orchestration framework enables enterprises to manage business operations seamlessly by integrating processes and campaigns for enhanced customer experience. This powerful solution connects support systems with IT infrastructure through centralized data management, allowing for dynamic campaign execution across multiple business functions while maintaining data consistency throughout the organization.
Advanced Business Process Orchestration by RADIUS
- 1. Advanced Business Process Orchestration With RADIUS www.radius-ois.ai 4.X
- 2. Contact centers struggle with balancing on-going operations and goal-driven campaigns. Lack of real-time data updates in siloed systems leads to inconsistent customer experiences. Rigid workflows slow down adaptability to business needs. Agent inefficiency due to poor campaign allocation and management. Siloed systems create fragmented communication and lower customer satisfaction. Business Challenges www.radius-ois.ai
- 3. What is Process ? In RADIUS, “Process” is a structured framework that translates real-world business operations into systematic workflows within a customer experience (CX) system. It integrates both inbound and outbound interactions across multiple channels, ensuring seamless customer engagement throughout the entire lifecycle. This process drives automation, efficiency, and consistency in service delivery while aligning with business objectives. www.radius-ois.ai
- 4. In RADIUS, “campaign” framework is short-term, outreach-driven, and goal-specific, designed to achieve particular objectives within a set time frame. It's about "what" needs to be accomplished through focused efforts. What is Campaign ? www.radius-ois.ai
- 5. The Solution The solution is Advanced Business Process Orchestration by RADIUS www.radius-ois.ai Intelligent Campaign Management Dynamically balances resources in strategic campaigns, ensuring optimal agent utilization and campaign effectiveness. Real-Time System Integration Creates a seamless data ecosystem that synchronizes customer information across all touchpoints, delivering personalized experiences. Enables flexible, customizable processes that quickly adapt to changing business requirements while maintaining operational efficiency.
- 6. Independent campaign frameworks that can be associated with any existing workflow/process Dynamic customer data exchange protocols for real-time updates between business units Cross agent allocation to work on multiple campaigns Customizable campaign workflows for businesses Key Features www.radius-ois.ai
- 7. Real-world Example The diagram illustrates how RADIUS enabled Advanced Business Process Orchestration at ABC Bank. The system connects bank’s customer support processes (including inbound/outbound communications) and integrates with internal IT systems through real-time data exchange to build up a central customer database. This centralized database then dynamically feeds into three specialized campaign tracks (Credit Card Bill Payment, Loan Collection, and Investment Advisory), each with specific customer segments and dedicated agents. This demonstrates how the system can efficiently manage business process while maintaining data consistency across the organization.
- 8. You. Thank RADIUS is omnichannel customer experience orchestration platform that is powerful, intelligent, secure, and easy to use +91 8069130844 hello@radius-ois.ai www.radius-ois.ai