1) The document introduces the concept of Adversity Quotient (AQ), which measures how people respond to adversity and predicts success. AQ is determined by assessing Control, Origin, Ownership, Reach, and Endurance of adverse situations.
2) People can be taught to improve their AQ through listening to their responses, exploring origins and ownership, analyzing evidence, and taking action to gain control and limit the impact of adversity.
3) Organizations and leaders also have AQ profiles that impact culture and performance. Assessing and developing organizational AQ can reduce costs from setbacks and improve the ability to adapt to challenges.