The document discusses aggressive personalities and how to deal with them. It defines aggressiveness as physical or verbal behavior intended to harm. Some reasons for aggression include feelings of inferiority, inhibition, and anger. Characteristics of aggressive people are that they do not recognize mistakes, love to stir up trouble, are easily provoked, stick to their opinions, depend only on themselves, are moody, refuse others' ideas, use attack as a defense, resort to shouting, and do not have many friends due to volatility. When dealing with aggressive people, it is best to listen, keep your cool and avoid reacting emotionally, use logic, smile, keep things light, use qualifying language like "yes, but...",