Agile Development for Large-scale Learning Projects
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The document discusses the importance of agile development in creating effective learning solutions, emphasizing the need for rapid adaptation and customer service enhancement. It outlines a shift from traditional waterfall processes to agile methods that allow for concurrent development and iterative feedback, ensuring quicker implementation. The focus is on digital transformation and building a network of skills to meet evolving project timelines and learning expectations.
Agile Development for Large-scale Learning Projects
- 2. • More complex combinations of products and services • Competition for new revenue streams very high • Upskilling colleagues providing customer service is paramount Customer Service: What’s changed?
- 3. • Integrated & continuous learning solutions • Developed fast • Developed concurrently with product offerings • L&D embedded with other business functions What’s the role of digital in this?
- 4. Because a Waterfall process: • Takes too long • Requires all the information from the start • Is not designed to cope with change Why Agile?
- 5. Analysis / setup Consultancy & needs analysis Design Design phase Technical analysis and design User interface design Development Scripting Course setup Early build review Content build & testing Release candidate (Beta) review Final release Post delivery evaluation QualityAssurance Waterfall process Alpha review Shared activity Brightwave activity Signoff / milestone Client activity Content / branding / tech spec supplied Project kick-off phase Script review Design specification review Content workshop
- 6. Created to solve “application delivery lag” Move from: • Lots of planning – short development time to • Develop early – then iterate Agile
- 7. • New processes for customer-facing staff in Capita contact centres • Requirement = rapid speed to competency with new routing systems • 3 weeks to implement processes and learning solution together • Multiple systems-walkthroughs – more than 262 screens of content In practice…
- 8. 1 2 3 4 5 DAYS 1 – 4 Designed the end solution’s look, feel and functionality based on defined technical specifications DAY 5 Received annotated systems- walkthrough procedures as Word documents and screen grabs 15-day journey
- 9. 6 7 8 9 10 DAYS 6 – 9 Wrote digital learning scripts from annotated walkthroughs. Exported and reformatted systems screenshots for build-readiness DAYS 7 - 9 Quality tested scripts and alphas built directly from scripts – without a client review. Cutting these lengthy review processes requires skill and trust between client and vendor, but is key to avoiding delays 11 12 DAYS 8 – 12 Built the course topics independently using Adobe Captivate, chosen for its flexibility and ability to edit directly into the simulation screen
- 10. 13 14 15 DAY 15! Released final version of simulated systems training module! DAYS 13 - 14 Reviewed by the client and feedback supplied via spreadsheets and WebEx DAY 15 Amended modules to incorporate client feedback
- 11. • Digital transformation necessitates agile production of digital learning content • Reshape your expectations around project timescales for learning • It’s not a publishing model Develop - Launch - Refine • Develop a network of skills – both internal and with trusted partners To sum up