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Agile:	
  It's	
  Not	
  Just	
  for	
  Engineers	
  Anymore!	
  




                                                Mark	
  Congiusta	
  
                                                Cisco	
  
                                                Senior	
  User	
  Experience	
  Manager	
  
Why	
  you	
  should	
  stop	
  checking	
  email	
  and	
  listen	
  

•    Charts!	
  Graphs!	
  No	
  bullet	
  points!	
  (Except	
  here)	
  
•    Unravel	
  the	
  mysteries	
  of	
  Agile	
  UX	
  
•    Team	
  forming	
  or	
  storming	
  or	
  norming…1	
  of	
  those	
  
•    Less	
  documentaGon,	
  more	
  prototypes	
  
•    We’re	
  really	
  not	
  all	
  that	
  different	
  you	
  and	
  I	
  
•    Learn	
  to	
  be	
  more	
  like	
  Apple	
  
•    It’s	
  “iteraGontasGc”!	
  
•    There’s	
  a	
  Dilbert	
  cartoon	
  in	
  here	
  somewhere	
  
Waterfall	
  vs.	
  Agile	
  



Waterfall




Agile

                     DESIGN LIFECYCLE       FCS
The	
  definiGve	
  Agile	
  process	
  
Agile: It's not just for engineers anymore!
Your	
  Agile	
  mileage	
  may	
  vary	
  




Source:	
  hTp://www.flickr.com/photos/army_chaz/845173739/	
  
Source:	
  hTp://www.flickr.com/photos/24369303@N00/5537022218/	
  
Do	
  not	
  ignore	
                                        your	
  users…	
  




Source:	
  hTp://www.flickr.com/photos/aluedtke/8448667852/	
  
Designers	
  
    +	
  
Developers	
  
Agile: It's not just for engineers anymore!
Engineers	
        UX	
  Designers	
  

Stakeholders	
           Users	
  

Technology	
           Usability	
  

   Defined	
            Flexible	
  

   Process	
            Ad	
  hoc	
  

  Timelines	
        Guidelines	
  

    Proof	
             Hunch	
  

 Right	
  now	
        Up	
  front	
  
Engineers	
                        UX	
  Designers	
  

   Stakeholders	
                             Users	
  

    Technology	
                           Usability	
   ve	
  
                                                   o
                                   	
  peo ple	
  l
       Defined	
           	
   that e!	
  
                                         Flexible	
  
                    duct to	
  us
            	
  pro ant	
  
A	
  g  eat
      rProcess	
   d	
  w                 Ad	
  hoc	
  
                 an
     Timelines	
                          Guidelines	
  

       Proof	
                               Hunch	
  

    Right	
  now	
                          Up	
  front	
  
CONCEPT   WIREFRAMING   REFINEMENT   IMPLEMENTATION
PROTOTYPE   IMPLEMENTATION
SCRUM 1   SCRUM 2




SCRUM 3   SCRUM 4
SCRUM 1   SCRUM 2




SCRUM 3   UE SCRUM
Agile: It's not just for engineers anymore!
Agile: It's not just for engineers anymore!
Agile: It's not just for engineers anymore!
IteraGng	
  

                                                                       is	
  not	
  bug	
  fixing	
  
Source:	
  hTp://www.flickr.com/photos/leighjmarriner/8058904619/	
  
Agile: It's not just for engineers anymore!
Feature	
  iteraGon	
  within	
  a	
  release	
  

     Ongoing Refinement Option


                        SPRINT 1          SPRINT 2   SPRINT 3               SPRINT 4




UX FEATURE IMPLEMENTATION          ITERATIONS                   UX SPRINT




                        SPRINT 1          SPRINT 2   SPRINT 3               SPRINT 4



     Endgame Option
User	
  story	
  

                        User	
  story	
  

                                                            User	
  story	
  



                                                                                                    User	
  story	
  
      User	
  story	
  
                                                                                User	
  story	
  


                                                                     Product	
  
Source:	
  hTp://www.flickr.com/photos/jeffweese/4083933955/	
  
The	
  
Zen	
  
Of	
  
Agile	
  
UX	
  
Agile: It's not just for engineers anymore!
x
It’s	
  not	
  my	
  job…	
  
“I	
  prefer	
  design	
  by	
  experts	
  –	
  by	
  people	
  who	
  know	
  
what	
  they	
  are	
  doing.”	
  
—	
  Don	
  Norman	
  
Source:	
  hTp://www.kickerstudio.com/blog/2008/12/the-­‐disciplines-­‐of-­‐user-­‐experience/	
  
Agile: It's not just for engineers anymore!
“You	
  can	
  have	
  
any	
  combinaGon	
  
of	
  features	
  the	
  
Air	
  Ministry	
  
desires,	
  so	
  long	
  
as	
  you	
  do	
  not	
  
also	
  require	
  that	
  
the	
  resulGng	
  
airplane	
  fly.”	
  
—	
  Willy	
  Messerschmidt	
  
Agile	
  UX	
  
Rules	
  you	
  can	
  count	
  on	
  1	
  hand	
  

                                     1.	
  Can’t	
  we	
  all	
  get	
  along?	
  Yes	
  we	
  can!	
  

                                                                2.	
  Have	
  some	
  UX	
  in	
  your	
  scrum	
  

                                                                                              3.	
  Good	
  enough	
  is	
  good	
  enough	
  

                                                                                                    4.	
  IteraGons	
  are	
  not	
  defects	
  

                                                                                                                                             5.	
  UX	
  is	
  hard	
  




Source:	
  hTp://www.flickr.com/photos/a-­‐dc/5025107149/	
  
Agile: It's not just for engineers anymore!

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Agile: It's not just for engineers anymore!

  • 1. Agile:  It's  Not  Just  for  Engineers  Anymore!   Mark  Congiusta   Cisco   Senior  User  Experience  Manager  
  • 2. Why  you  should  stop  checking  email  and  listen   •  Charts!  Graphs!  No  bullet  points!  (Except  here)   •  Unravel  the  mysteries  of  Agile  UX   •  Team  forming  or  storming  or  norming…1  of  those   •  Less  documentaGon,  more  prototypes   •  We’re  really  not  all  that  different  you  and  I   •  Learn  to  be  more  like  Apple   •  It’s  “iteraGontasGc”!   •  There’s  a  Dilbert  cartoon  in  here  somewhere  
  • 3. Waterfall  vs.  Agile   Waterfall Agile DESIGN LIFECYCLE FCS
  • 6. Your  Agile  mileage  may  vary   Source:  hTp://www.flickr.com/photos/army_chaz/845173739/  
  • 8. Do  not  ignore   your  users…   Source:  hTp://www.flickr.com/photos/aluedtke/8448667852/  
  • 9. Designers   +   Developers  
  • 11. Engineers   UX  Designers   Stakeholders   Users   Technology   Usability   Defined   Flexible   Process   Ad  hoc   Timelines   Guidelines   Proof   Hunch   Right  now   Up  front  
  • 12. Engineers   UX  Designers   Stakeholders   Users   Technology   Usability   ve   o  peo ple  l Defined     that e!   Flexible   duct to  us  pro ant   A  g eat rProcess   d  w Ad  hoc   an Timelines   Guidelines   Proof   Hunch   Right  now   Up  front  
  • 13. CONCEPT WIREFRAMING REFINEMENT IMPLEMENTATION
  • 14. PROTOTYPE IMPLEMENTATION
  • 15. SCRUM 1 SCRUM 2 SCRUM 3 SCRUM 4
  • 16. SCRUM 1 SCRUM 2 SCRUM 3 UE SCRUM
  • 20. IteraGng   is  not  bug  fixing   Source:  hTp://www.flickr.com/photos/leighjmarriner/8058904619/  
  • 22. Feature  iteraGon  within  a  release   Ongoing Refinement Option SPRINT 1 SPRINT 2 SPRINT 3 SPRINT 4 UX FEATURE IMPLEMENTATION ITERATIONS UX SPRINT SPRINT 1 SPRINT 2 SPRINT 3 SPRINT 4 Endgame Option
  • 23. User  story   User  story   User  story   User  story   User  story   User  story   Product   Source:  hTp://www.flickr.com/photos/jeffweese/4083933955/  
  • 24. The   Zen   Of   Agile   UX  
  • 26. x It’s  not  my  job…  
  • 27. “I  prefer  design  by  experts  –  by  people  who  know   what  they  are  doing.”   —  Don  Norman  
  • 30. “You  can  have   any  combinaGon   of  features  the   Air  Ministry   desires,  so  long   as  you  do  not   also  require  that   the  resulGng   airplane  fly.”   —  Willy  Messerschmidt  
  • 32. Rules  you  can  count  on  1  hand   1.  Can’t  we  all  get  along?  Yes  we  can!   2.  Have  some  UX  in  your  scrum   3.  Good  enough  is  good  enough   4.  IteraGons  are  not  defects   5.  UX  is  hard   Source:  hTp://www.flickr.com/photos/a-­‐dc/5025107149/