Agile Mumbai 27-28th Sep 2024 | Balancing the 'Speed of Thought' and the 'Wisdom of Reflection' with Agile Mindset by Raj Phadke
- 1. AGILE MINDSET: BALANCING Speaker – Raj Phadke ‘SPEED of THOUGHT ’ ‘WISDOM of REFLECTIO N’ AND http://www.agilemumbai.com/
- 2. Agenda • Thinking Fast (Speed of Thought) & Slow (Reflection of wisdom) • Agile Mindset – A secret weapon • Examples from Agile Delivery • 1-2-4-All • Reflect • Q&A http://www.agilemumbai.com/ http://www.agilemumbai.com/ http://www.agilemumbai.com/
- 3. What is ‘Y’, ‘E’, ‘S’ ? http://www.agilemumbai.com/
- 5. “A bat and a ball cost $1.10 in total. The bat costs $1.00 more than the ball. How much does the ball cost?” http://www.agilemumbai.com/
- 6. 8954 * 4957 = ? http://www.agilemumbai.com/
- 7. A psychologist, best-known for his work on the – • Psychology of judgment and decision-making • Behavioral economics, for which he was awarded 2002 Nobel Memorial Prize in Economic Sciences together with Vernon L. Smith • Established a cognitive basis for common human errors that arise from heuristics and biases, and developed “PROSPECT THEORY” with Amos Tversky • Published his best-seller book “Thinking, Fast and Slow”, summarizing much of his research In 2011 http://www.agilemumbai.com/
- 8. Thinking Fast / System 1 ✔ Intuitive ✔ Automatic and effortless ✔ Something that happens to you ✔ Operates quickly & efficiently ✔ Reactive Thinking Slow / System 2 ✔ Logical ✔ Deliberate and needs effort ✔ Something that you do ✔ Operates slowly ✔ Responsive http://www.agilemumbai.com/
- 9. Conscious Mind Preconscious Mind Un-conscious Mind http://www.agilemumbai.com/
- 11. SPRINT REVIEW MEETING I want integration of a new third-party analytics tool to help track user engagement more effectively. He is a key stakeholder, and I need to maintain good relations with his team for future support Ok, will add that to the backlog and take stories in the next sprints Head of Marketing Product Owner But this is not aligned with MVP & Product Goal? Anchoring Bias - Over-relying on the first piece of information http://www.agilemumbai.com/ Impact : • It diverted team's focus from more critical deliverables aligned with MVP and Product Goal to a ‘Could have’ feature • Release got delayed • Team received negative NPS
- 12. Authority Bias - Overvaluing the opinion of authority figures I need to maintain a positive relationship with my client’s influential CXO as he is going to give me more business I need to say YES to my Delivery Head. CLIENT CXO CLIENT Delivery Head Scrum Master Scrum Master Sure, we will achieve that! WEEKLY GOVERNANCE MEETING I am really concerned about the current pace of development, and I want delivery team to increase their velocity by 5% month over month to meet upcoming deadlines. http://www.agilemumbai.com/ Impact : • Team felt pressured to meet the heightened velocity, Started cutting the corners, Compromised on the quality of the work, Inflated the story points • Resulted in Burnout and reduced productivity in the long run, Higher Attrition
- 13. Develope r Develope r Tech Lead QA We have worked on the similar story in past, we know what is needed to be done so 5 story points are enough! Have they considered several external APIs which didn’t exist in earlier stories, reconfiguration of components, extensive testing across different environments How about the dependent stories? If this story is not completed, then will have wider impact on subsequent stories Impact : • Underestimation resulted in a delay for the subsequent stories • Overall deliverables were impacted including other team’s deliverable for next few sprints and release got delayed • Team was under pressure to finish the work leading to burnout and attrition Overconfidence Bias - Tendency to overestimate our own abilities and the accuracy of our SPRINT PLANNING MEETING http://www.agilemumbai.com/
- 14. DEFECT TRIAGE MEETING The delivery team has recently dealt with numerous bugs in their code, it seems the codebase is generally of low quality, even if the recent issues were anomalies. Availability Bias - Relying on information that’s readily available Client Client Impact : • Client lost the faith & trust in the development team and reduced the project Scope with stringent deadlines • Additional resources were introduced to ensure higher quality • Future collaboration on upcoming projects was put on hold Team has strong track record over the past year with high standards of quality http://www.agilemumbai.com/
- 15. How to balance ‘SPEED OF THOUGHT’ and ‘REFLECTION OF WISDOM’ in delivering value ?
- 16. Empirical & Adapt Iterative Incremental Feedback Loops Value AGILE MINDSET – SECRET WEAPON IN THE VUCA WORLD http://www.agilemumbai.com/
- 17. AGILE MINDSET THINKING FAST (SPPED OF THOUGHT) THINKING SLOW (REFLECTION OF WISDOM) BALANCE with Embracing Change and Adaptability Embracing change Flexible and Adaptable Getting through Resistance Improved Interaction and Collaboration Interaction Collaboration Building Trust Increased responses over reactions React Response Critical Thinking Improved Innovation over intuition & instinct Intuition and Instinct Innovation Problem Solving Balancing Quality and Delivery Speed Delivery Speed Product Quality Focus on Value Transforming Thinking Agile Ways of Working Feedback Loops, Retro Incremental & Iterative http://www.agilemumbai.com/
- 19. 1-2-4-All : Individually - you’ll identify 3 situations from the case study where you see ‘Thinking Fast or Slow’ is applied 2 mins In pairs – Shortlist 1 situation in a pair and how Agile Mindset could have helped 3 mins In a group of 4 – Shortlist 1 situation and strategy to prevent such situations with Agile Mindset in the future 4 mins Teams to present their strategy 5 mins 1 2 4 ALL - - - http://www.agilemumbai.com/
- 20. CASE STUDY : Imagine you are part of AINCo, a company that recently committed to a HIGH-STAKES PROJECT with a FIXED COST and OPTIMISTIC TIMELINES. The enthusiasm to WIN THE CLIENT, led the team to IGNORE a PROOF OF CONCEPT (PoC), and with the ASSUMPTIONS that THEIR EXPERTISE would be SUFFICIENT to overcome any technical challenges. As the project kicked off, the CHANGES got introduced TO THE SCOPE, but due to the FAST-PACED NATURE of the project and the PRESSURE to MEET TIMELINES, these CHANGES were NOT ADEQUATELY TRACKED. Now, several iterations in, the PROJECT'S DELIVERY QUALITY has STARTED TO DIMINISH, CLIENT SATISFACTION is LOWERING, and the TEAM is FEELING the STRESS of MISSED DEADLINES and INCREASING COSTS. http://www.agilemumbai.com/
- 21. 1-2-4-All : TO TACKLE ANICo's CHALLENGE Individually - you’ll identify 3 situations from the case study where you see ‘Thinking Fast or Slow’ is applied 2 mins In pairs – Discuss 1 situation in a pair and how Agile Mindset could have helped 3 mins In a group of 4 – Discuss 1 situation and strategy to prevent such situations with Agile Mindset in the future 4 mins Teams to present their strategy 5 mins 1 2 4 ALL - - - http://www.agilemumbai.com/
- 23. RECAP • Speed of Thought – Thinking Fast • Wisdom of Reflection – Thinking Slow • Agile Mindset – secret weapon to finding the right balance between • Recognize the cognitive biases and leverage Agile Mindset http://www.agilemumbai.com/
- 25. False Consensus Effect - Individuals overestimate the extent to which their beliefs, preferences, or opinions are typical and shared by others If I raise an objection others may not agree to my thought and opinion; so, why waste time? Impact : • Problem persisted, Team did not yield the expected improvements • Attendance was lackluster, and engagement during the meetings was minimal He didn’t ask me for my opinion ! Anyways, I need to agree with him ! RETROSPECTIVE MEETING As an action item from this retro, a specific connect between developers and QAs will be setup to better synchronize their efforts. As nobody is calling any objection, this action item will be implemented from next sprint. http://www.agilemumbai.com/