AJ_Resumeversion6.5.doc
- 1. Adam J. Ward Address: 3663 Pecos Trail Castle Rock, CO 80109 720-965-8822 Email: Adamoflathrop@gmail.com EDUCATION MWSU Graduate- Bachelor of Science Degree in Economics, with a minor in Music -2010 - Ferrell Gas Scholarship Winner, Band Participation Scholarship, and Percussion Scholarships awarded. Member of MWSU Economics Club. Related Courses Public Finance Business Statistics Labor Economics Advanced Micro/Macroeconomics Macroeconomics Environmental Economics Money and Banking Organizational Management Principles of Micro/Macroeconomics Business Law Computer Proficiency (MS Office suite) PROFFESIONAL AND TECHNICAL SKILLS ● Over 6 years of experience related to training clients on the skills they need to effectively and safely facilitate in the outdoor recreation industry. ● Experience with HTML, MAC, Linux, Windows, IOS and Andriod. ● Key team member in developing new training strategies and techniques, as well as improving curricula through customer feedback and test scores. ● Proven leadership roles in management positions, overseeing the development of strong interpersonal and technical skills for my 20+ employees. ● Actively engaged in ongoing training and education efforts to increase my knowledge base. ● Over 5 years of live presentation experience in several demographic settings accross the United States. ● Formal certifications in ACCT High Risk Facilitation Level 1, 2, 3. Challenge Course Manager Certification, FA-CPR, TESOL (teachers of english to speakers of other languages) Customer Service Instruction, ACCT Certified Inspector for Recreational Structures and Zip Line Courses. ● Experience working internationally (China, Taiwan, Thailand) under local business etiquette and laws. ● Developed and implimented Ideas behind software applications used for technical inspections of challenge courses and zip line parks. ● Involved in several new business models and consultation sessions to ensure our customers success. ● Ability to build a strong rapport with colleuages, customers, employees, and management. ● Aptitude for performing job duties in high stress, time sensitive environments. i.e. Performing technical rescues. ● Ability to drive to learn new interpersonal interaction techniques, management systems, technical procedures, Computer Applications, and Presentation Methods. EMPLOYMENT HISTORY Castle Rock Zip Line Tours - Course Manager
- 2. 2015-Present ● Trained staff on facilitation practices and customer service techniques. ● Manage the daily operations of a 2 million dollar facility. ● Maintain morale and customer satisfaction through continued efforts to listen to feedback and evolve the business model to match our growing operation. Bonsai Design- Lead Trainer- Lead Installer 2015- 2016 ● Facilitated zip line and challenge course trainings as a representative of the industry’s leading company. ● Created training curriculum for facilitation, maintenance, and inspections. ● Built and maintained client relations in regards to operational needs and professional support. Adventure Zip KC- Supervisor 2014 - 2015 ● Managed the hiring and training of tour guides, as well as facilitating monthly rescue refresher courses. ● Designed and implemented several operating strategies to increase workflow and efficiency. Adventure Experiences, Inc - Trainer 2013 - 2014 ● Certified as a Trainer for guides and facilitators all over the U.S. on challenge course elements and Zip-line/Canopy Tours. ● Managed and participated in the construction and repairing of challenge courses and canopy tours. ● Inspected and certified courses by ensuring they were compliant with the standards of the Association for Challenge Course Technology. Sonoma Canopy Tours- Guide/ Manager 2010 – 2012 ● Managed the safety and well being of over 3000 guests by guiding hundreds of zip-line tours. ● Promoted to Lead Guide, Head Lead Guide, and Shift Manager. ● Managed the employees, and daily operations of Sonoma Canopy Tours. ● Developed new procedures for increasing operational efficiency. ● Educated thousands of guests on the technical aspects of zip-lining and forest ecology. ● Helped to maintain the course, hardware, and the guide and participant gear. ● Received CPR, First Aid, and ACCT certification. For Love of the Horse pharmacy for animals. 2005 - 2009 ● Herbal Technician (hand-mixed herbal solutions in a controlled laboratory). ● Facilitated the payments and paperwork for Incoming and outgoing orders. ● Maintained client relationships by providing customer service. ● Contributed to research and development resulting in lower costs for the company. ● Worked involved heavy reliance on teamwork.