Developing a Patron-Driven Acquisition Service at the University of Denver
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The document summarizes the development of a patron-driven acquisition service at the University of Denver. It discusses why the university implemented such a service, data on historical consortial non-use of titles, and how the new service profiles titles for patron discovery and ordering. The user experience, questions to consider, profile creation, record and order workflows, pricing model, and ways to measure success are also outlined.
Developing a Patron-Driven Acquisition Service at the University of Denver
- 1. ALCTS Acquisitions Managers and Vendors Interest GroupJuly 12, 2009Michael Levine-ClarkCollections Librarian, University of DenverKim AndersonChief Bibliographer, Blackwell
- 2. Developing a Patron-Driven Acquisition Service at The University of Denver
- 3. Why Patron Driven?No dead ends for patrons seeking informationAdds a just-in-time element to Collection DevelopmentReduces item cost per useIntegrates print and digital Collection Development
- 4. Consortial Non-Use (1999-May 2008)39.14% out of 278,650 titles39.46% out of 129,914 titles47.77% out of 208,248 titles49.41% out of 348,181 titles50.89% out of 67,250 titles 51.57% out of 116,799 titles52.41% out of 55,848 titles59.62% out of 133,645 titles 34.52% unused
- 5. 2.44 copies per titleUniversity of Denver Data1999-May 2008208,248 titles (21,921 a year)47.77% unused (99,480)FY 2008Approx $1 million spent on monographs47.77% = $477,70023,097 forms generated in FY 20084,687 titles ordered from forms
- 6. The Universe of Titles170,663 books published in the U.S. in 2008*53,869 books treated on approval by Blackwell in FY 2008 (North America)*Library and Book Trade Almanac 2009, p. 506 (preliminary data).
- 7. Demand-Driven PurchaseE-BooksHumanities formsNo fiction, reprints, or textbooksDiscovery through the catalogDollar limits by patron typePOD
- 8. The User ExperienceDiscovery (OPAC)Print and/or ebook(s)Request (OPAC)Fast, seamlessOrderingAlternative SourcesRush (or not?)
- 9. QuestionsWhat is “just in time?”How can we make print books and e-books work together?How do we measure success?
- 10. Profile CreationDevelop a separate profile area for Patron- Driven activityIncorporate all existing forms subprofilesBlock fiction, textbooks, reprints, setsLibrarian selectors continue to receive their existing electronic forms notificationsApproval book profile remains in place and active
- 13. Record WorkflowPatron Driven profile generates title matchesBlackwell creates a weekly file for FTPDU loads the MaRC tagged records with profiling metadata to their OPACPatron can discover titles ‘available to order’ and create a request for print or ebook
- 14. Order WorkflowPatron identifies the title and creates a request for e-book or print book by clicking a ‘buy’ buttonAcquisitions reviews requests and sources the order with e-book vendor, Blackwell, or another print supplierPatron is notified of title availability
- 15. A New Approach to PricingAnnual subscription fee for record creationSmall transaction fee for each title ordered
- 16. Measuring Success with PatronsDid the patron find titles to request?What was the ratio of requests to title records loaded in the OPAC?Did the patron find the request function understandable and easy to use?Was the title provided when the patron needed it – What is “just in time?”
- 17. Measuring Success in the LibraryDid patrons create requests?How did circulation of patron-requested titles compare to other titles added in the same time period?How do patron-selected titles compare to librarian-selected titles?What was the impact on acquisitions workflow?Is this workflow scalable?