Building Reliable Asterisk  Solutions with SIP  Alan Percy Director, Market Development [email_address] www.audiocodes.com/breakfree
Enterprise Survivability
“Single Site” SIP Why SIP? Standard and Open Why Gateways? Interoperability Range of PSTN protocols Other SIP applications Scalability Fax Support (T.38) Security Greater reliability High voice quality Media Gateway PSTN Chicago
Improving Reliability Media Gateway PSTN Chicago Redundant servers, POE switches and media gateways.  All on a UPS
Distributed SIP Media Gateway PSTN WAN Chicago Omaha
Problem: WAN Failures Media Gateway PSTN WAN Staff is left with  no  phone service Chicago Omaha
Problem: Emergency 911 Calls Media Gateway PSTN WAN 911 Chicago Omaha
Adding an on-site gateway and relying on the phone doing the routing Chicago Omaha Media Gateway PSTN WAN PSTN Local Analog Media Gateway Primary Back-up or 911 Still no phone-to-phone dialing
Gateway with Stand Alone Survivability Media Gateway PSTN WAN PSTN MediaPack Local Media Gateway With SAS Chicago Omaha Relays SIP messages and upon WAN failure re-routes the calls
Media Gateways with SAS Mediant 2000 Scalable Digital Media Gateway Mediant 1000 Modular Media Gateway MediaPack MP-11x Analog Media Gateway PCIx TP-260 Media Gateway
Adding an on-site Proxy Media Gateway PSTN WAN PSTN Local Analog Media Gateway Chicago Omaha Makes all local call routing decisions
Gateway with Integrated  Asterisk Business Edition Media Gateway PSTN WAN PSTN Mediant 1000 With OSN running Asterisk Business Edition Chicago Omaha Integrates Asterisk and Gateway into one appliance
Mediant 1000:  Modular And  Scalable Gateway Scalable and cost-effective, housed in a 1U chassis  Supports 1, 2, or 4 E1/T1/J1 trunk spans  Up to 24 analog ports FXS/FXO All modules are hot swappable.  Supports CAS/PRI PSTN interfaces  On-board SIP Hardware and Software scalability
Mediant 1000 – OSN Processor Module Specifications: Intel TM Pentium-M Celeron ULV 600 MHz  855 GME + 6300 ESB Intel chipset 128 KB BIOS flash Operational 0° to 40° C 160 mm (6.4”) depth x 75 mm (2.9”) width x 30 mm (1.17”) height Up to 1 Giga Byte 200/266 MHz SODIMM memory. Connection Module (CM) Processor Module (IPMX) Hard Drive Module (MDMX) Use to build an On-site Appliance
Case Study - Profile Currently the world’s largest company focused on Internet Protocol (IP) and traditional voice-based Contact center products and services.  30 years of experience and expertise in the contact center industry  Privately held, posted 2006 revenues of $610 million Customer base of over 5000 in-house and outsource global sites  Headquartered in Chelmsford, Mass. Employs more than 2000 people worldwide  Operations in the Americas, Europe, Africa, the Middle East and Asia Pacific.  For more information, visit  www.aspect.com .
Case Study - Challenge New headquarters facility at 300 Apollo Drive in Chelmsford, MA Large number of employees were being relocated Opportunity to evaluate new communications solutions “ It was important to consider if Aspect should relocate with existing telephony equipment or rather purchase new equipment from a traditional equipment provider and look at various alternatives”,  Jamie Ryan, Chief Information Officer
Case Study - Requirements Relocate more than 270 employees  34 remote voicemail only users 14 fax machines 36 conference room and executive office phones 38 general access area phones 4 receptionist/assistant expansion phones 100+ contact center agents Minimize cost of system and avoid any expensive or specialized wiring Ensure high availability with redundancy
Case Study - Solution
Case Study - Results Went live March 2007 Highly Reliable Costs less Easily customizable Implementation was easy Leveraged strategic direction Installations in other offices underway “ By deploying AudioCodes’ best-of-breed Mediant family, we were able to achieve a high voice quality, standard interfaces, compatibility and reliability. In addition the ability to be compatible with Digium/Asterisk created a win-win situation, allowing all chosen elements to interoperate together,”   Jamie Ryan, Chief Information Officer AudioCodes Mediant 2000
Thanks for Listening!
For more information, whitepapers, copies of the presentation slides  or to view previously archived webinars, go to:  www.audiocodes.com/breakfree   Join me on “The SIP Invite” blog at:  http://blog.tmcnet.com/sip-invite

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Alan Percy Asterisk World Building Reliable Asterisk Applications With Sip

  • 1. Building Reliable Asterisk Solutions with SIP Alan Percy Director, Market Development [email_address] www.audiocodes.com/breakfree
  • 3. “Single Site” SIP Why SIP? Standard and Open Why Gateways? Interoperability Range of PSTN protocols Other SIP applications Scalability Fax Support (T.38) Security Greater reliability High voice quality Media Gateway PSTN Chicago
  • 4. Improving Reliability Media Gateway PSTN Chicago Redundant servers, POE switches and media gateways. All on a UPS
  • 5. Distributed SIP Media Gateway PSTN WAN Chicago Omaha
  • 6. Problem: WAN Failures Media Gateway PSTN WAN Staff is left with no phone service Chicago Omaha
  • 7. Problem: Emergency 911 Calls Media Gateway PSTN WAN 911 Chicago Omaha
  • 8. Adding an on-site gateway and relying on the phone doing the routing Chicago Omaha Media Gateway PSTN WAN PSTN Local Analog Media Gateway Primary Back-up or 911 Still no phone-to-phone dialing
  • 9. Gateway with Stand Alone Survivability Media Gateway PSTN WAN PSTN MediaPack Local Media Gateway With SAS Chicago Omaha Relays SIP messages and upon WAN failure re-routes the calls
  • 10. Media Gateways with SAS Mediant 2000 Scalable Digital Media Gateway Mediant 1000 Modular Media Gateway MediaPack MP-11x Analog Media Gateway PCIx TP-260 Media Gateway
  • 11. Adding an on-site Proxy Media Gateway PSTN WAN PSTN Local Analog Media Gateway Chicago Omaha Makes all local call routing decisions
  • 12. Gateway with Integrated Asterisk Business Edition Media Gateway PSTN WAN PSTN Mediant 1000 With OSN running Asterisk Business Edition Chicago Omaha Integrates Asterisk and Gateway into one appliance
  • 13. Mediant 1000: Modular And Scalable Gateway Scalable and cost-effective, housed in a 1U chassis Supports 1, 2, or 4 E1/T1/J1 trunk spans Up to 24 analog ports FXS/FXO All modules are hot swappable. Supports CAS/PRI PSTN interfaces On-board SIP Hardware and Software scalability
  • 14. Mediant 1000 – OSN Processor Module Specifications: Intel TM Pentium-M Celeron ULV 600 MHz 855 GME + 6300 ESB Intel chipset 128 KB BIOS flash Operational 0° to 40° C 160 mm (6.4”) depth x 75 mm (2.9”) width x 30 mm (1.17”) height Up to 1 Giga Byte 200/266 MHz SODIMM memory. Connection Module (CM) Processor Module (IPMX) Hard Drive Module (MDMX) Use to build an On-site Appliance
  • 15. Case Study - Profile Currently the world’s largest company focused on Internet Protocol (IP) and traditional voice-based Contact center products and services. 30 years of experience and expertise in the contact center industry Privately held, posted 2006 revenues of $610 million Customer base of over 5000 in-house and outsource global sites Headquartered in Chelmsford, Mass. Employs more than 2000 people worldwide Operations in the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com .
  • 16. Case Study - Challenge New headquarters facility at 300 Apollo Drive in Chelmsford, MA Large number of employees were being relocated Opportunity to evaluate new communications solutions “ It was important to consider if Aspect should relocate with existing telephony equipment or rather purchase new equipment from a traditional equipment provider and look at various alternatives”, Jamie Ryan, Chief Information Officer
  • 17. Case Study - Requirements Relocate more than 270 employees 34 remote voicemail only users 14 fax machines 36 conference room and executive office phones 38 general access area phones 4 receptionist/assistant expansion phones 100+ contact center agents Minimize cost of system and avoid any expensive or specialized wiring Ensure high availability with redundancy
  • 18. Case Study - Solution
  • 19. Case Study - Results Went live March 2007 Highly Reliable Costs less Easily customizable Implementation was easy Leveraged strategic direction Installations in other offices underway “ By deploying AudioCodes’ best-of-breed Mediant family, we were able to achieve a high voice quality, standard interfaces, compatibility and reliability. In addition the ability to be compatible with Digium/Asterisk created a win-win situation, allowing all chosen elements to interoperate together,” Jamie Ryan, Chief Information Officer AudioCodes Mediant 2000
  • 21. For more information, whitepapers, copies of the presentation slides or to view previously archived webinars, go to: www.audiocodes.com/breakfree Join me on “The SIP Invite” blog at: http://blog.tmcnet.com/sip-invite