Alllworx Presentation
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The document summarizes the Allworx phone system, including its key features and capabilities. It was founded in 1998 and acquired by PAETEC in 2007. It provides IP phone systems for small and medium sized businesses with less than 100 users per location. The systems offer features like voicemail, conferencing, call queues, mobility applications, and support for multiple sites. They are designed to provide a full-featured phone system with a low total cost of ownership.
Alllworx Presentation
- 1. IP Phone S ystems that M ean B usiness © 2010 Allworx Corp A subsidiary of PAETEC Holding All Rights Reserved
- 2. What Does Allworx Deliver? Satisfy Customer Needs with Low Total Cost of Ownership
- 3. What Customers Want… Voicemail Business Process Productivity Global Multi-site Integration Routing Management Diverse Voice Services Robust Customized Features Mobility Connectivity Presence Management
- 4. From Visionary Beginnings …To Today Founded in 1998 2 Divisions - Consulting and Product (Allworx) Management Team – Kodak, Xerox Sr. design engineers Film Kiosks Demonstrated Engineering skills Cutting-Edge Design & Development a core competence Introduced Allworx in 2003 Acquired by PAETEC in November 2007 More than 12,000 servers More than150,000 handsets and almost 500,000 users #1 market share in IP PBX in SMB defined as less than100 users per location
- 5. Some of Our 12,000+ Customers
- 6. Top Reasons To Become Our Next Allworx Customer The Future is now Pure SIP IP Phone System IP based stations Add SIP 2.0 trunks when ready Migrate Analog POTS, T1/PRI Built for your size business Cost Effective Growth and flexibility Features exceed your needs Everything is built-in no blades/gateways Few options
- 7. Key Differentiators Trouble-free changeover Easy to maintain Low total cost of ownership Solves existing problems - and then some
- 8. 6x Server Fundamentals 30 users included – license expansion to 60 Every Server includes SIP Trunks Six Copper trunks, two analog extensions One Eight Party conference Bridge * * Licensed option
- 9. 48x Server Fundamentals 48 users included – license expansion to 250 Every Server includes Unlimited SIP 2 TI/PRI (46 or 48 voice channels)** 60 party Conference Bridge DSP ** Bigger and broader market segment for greater growth Migration options for existing customers Strategy of simplicity - minimal part numbers for lower cost support ** Licensed options
- 10. 48x Quick Facts 48x built on the solid foundation established by the 24x Over 12000 satisfied customers System-wide optional feature keys No per user licensing of features License only those features you need Logical user expansion licenses (49 to100; 101 to 150; 151 to 200; 201 to 250) Extended Warranty and Software maintenance options Benefits Bigger and broader market coverage – more flexibility Comprehensive migration options – existing customer benefit Sane strategy of minimal part numbers for support
- 11. Server Specifications * with optional Port Expander ** licensed option 48x 6x Port Expander Number of Users Up to 250 Up to 60 0 Auto Attendants 9 9 0 Central Office Lines SIP 3 FXO, expandable to 21* 1 PFT Unlimited SIP lines 6 FXO, expandable to 24* 1 PFT Unlimited SIP Lines 6 FXO ports 1 PFT 3 Port Expanders per Server Analog Phones 5 FXS Ports expandable to 11* 2 FXS ports expandable to 8* 2 FXS Ports 6 Additional w/ 3 Px Voicemail 16 ports 125 hours total 8 Ports 2 hours per user Server Based Conference four conference bridges max 30 seats/bridge, max 60 seats across all bridges ** One 8 seat bridge ** None Hard Drive 8GB solid state drive 512 MB Compact Flash 256 MB Compact flash T1/PRI 2 Built-in ** N/A N/A
- 12. The Allworx 9224 24 programmable, 3-color Feature Keys Backlight Display for Readability 7 Interactive Soft Keys 11 Fixed Feature Keys Full-Duplex Speakerphone Built-in Headset Jack Built-in Layer 2 Switch Power over Ethernet (PoE) A premium top-of-the-line phone with Powerful Features
- 13. The Allworx 9224 with 3 Tx Additional Sidecars support Attendant Console Every Tx powered by 9224
- 14. The Allworx 9212 12 programmable, 3-color Feature Keys 7 Interactive Soft Keys 11 Fixed Feature Keys Full-Duplex Speakerphone Built-in Headset Jack Built-in Layer 2 Switch Power over Ethernet (PoE) A premium top-of-the-line phone with Powerful Features
- 15. The Allworx 9204 4 programmable function keys 192x64 graphical backlit display with adjustable brightness Power over Ethernet (PoE) High-fidelity voice handset Wideband audio support Wall mountable Only supported with System software 7.1 or higher A sleek stylish design phone ideal for any office setting.
- 16. Conversion From TDM to IP is Simple
- 17. Master of the Universe Features
- 18. SIP with PAETEC SIP available on PAETEC Dynamic IP The intelligence built in to choose the most cost effective phone line - based on the number dialed Apply different dialing rules to different telephone services (ITSP vs. local telephone company) Take advantage of the most cost effective way to route a phone call Implement today or tomorrow - as customers needs change SIP VoIP (long distance) (local/911)
- 19. SIP Ready In markets where PAETEC SIP is not yet available (local/911)
- 20. Remote Phones - anywhere in the world Firewall Local Users Main Office Remote User Remote User DSS BLF Line Appearance Call Appearance SIP Appearance Call Queuing NAT Access Multiple Remote Users behind same firewall No VPN Required No static IP address required for remote phones Incoming & Outgoing calls - VoIP or PSTN Internet
- 21. Users/Handsets/Extensions 1. Users are individuals (requiring voicemail) 2. Extensions are “all others” kitchen, break room or call routes 3. Handsets are endpoints 4. Handsets assigned to user (unlimited) Allworx Handsets Generic SIP Handsets SIP soft-phones 6x Capacities: 60 users 120 extensions 48x Capacities 250 users 500 extensions
- 22. Call Routes Call routes are a pre-determined route for any call dialed or transferred to a user or extension
- 23. Call Routes, cont’d Call routes can be specific based on Caller ID Follow-up with multiple call route attempts Finally…
- 24. Presence Every user has 7 unique presence settings - and can change them at will
- 25. Unified Messaging - Standard Voicemail/Email in One Box Review, retrieve and respond to all your messages from Inbox Voicemail SMS text message alerts & escalation
- 28. E911 Alert Emergency Alert PFK Any number of handsets may have Emergency Alert PFK When a 911 call is made, server generates audible and visual display alert on phone Email message and SMS text can be generated Perfect for Educational markets Any “high risk” customers
- 30. Advanced Multi-site Support for up to 1000 users Primary/Branch Global Directory Global Voicemail Global Call Routes Global Busy Lamp Fields Enhanced Auto Attendants
- 31. Up to 99 locations – public, or private network Global Directory, Global voicemail Global Numbering Visibility of handsets at branch locations Transfer Site to Branch Access remote site trunks Shared Automated Attendants Primary Site has visibility of users of all branches Multiple Primary Sites can serve for Disaster Recovery Distributed is better for SMB Advanced Multi-Site …across town or across the Country Dallas TX 972 897-2800 New York, NY 212 863-4000 Rochester, NY 585 321-6000
- 32. Multi-site with MPLS
- 33. Call Assistant Attendant Call Processing/Power Dialing/Call Logging/Call Recording in conjunction with Allworx 9224/9212/9202
- 34. Call Recording – Easy as 1-2-3 when recording shows status, pause and resume Appears in folder where you want - Records directly to folder - not using voicemail port
- 35. TAPI – included with Call Assistant
- 36. ACD - Intelligently manage Calls
- 37. Call Queuing & Automatic Call Distribution Perfect for Small Call Groups 10 Call Queues 16 Callers in Queue
- 38. Distribution Algorithms Priority – Strict ordered list of Agents First agent available on list gets next call. Round Robin – “Sales Person” Mode Evenly distribute same number of calls to each agent. Longest Idle – “Support Team” Mode Evenly distribute by time to each logged in agent. Ring All – Legacy Call Queuing Mode
- 39. Call Queue Statistics provide real-time detailed information Call Queuing - Simple Management
- 40. Statistics provide real-time detailed information ACD Reports
- 41. Customize Queues as needs change
- 42. ACD Reports Queue Statistics
- 43. ACD Reports
- 44. Queue Alarms/Supervisor Queue Alarm PFK’s Yellow, then Red queue thresholds Wait Times Too many callers All Agents Logged Out (with Calls in Queue) Service observe w/ Barge-in Unlimited Supervisors Administer via Web View and Reset Queue stats View and Reset Agent stats View logged in Agents Force logouts Monitor for Queue Alarms
- 45. Conference Center Secure conferencing option – ID and Password protected Easy-to-use graphic user interface Full administrative view of user conferences Centralized scheduling and moderation of calls 6x includes one 8-party conference bridge 48x includes: 4 Managed, Secure Bridges 60 Bridge Participants 30 party maximum per bridge
- 46. Dual Language Support 3 language Choices English French Castilian Spanish Default Language 1, option to convert to selected language (2)
- 47. Mobile Link
- 48. iAllworx
- 49. Message and Presence Management
- 50. Retrieving, Listening, Sending Messages
- 51. Checking and Creating Conference Calls
- 52. Administration Programming Browser Based GUI – access on LAN or Wan
- 53. The Allworx Proposal Intelligent Design Solves Today’s Communications Issues Platform For Rapid Enhancement Unparalleled Flexibility Built To Last Real World Value
- 54. The Complete Solution Question and Answer
Editor's Notes
- #30: Allworx Advanced Features save you time and effort with group calendaring, Call Assistant Software, Call Queuing and much more. We’ve streamlined tasks like information sharing and group planning, essentially adding hours to your work week. Group Calendaring : Scheduling meetings has never been easier – with a few clicks, view everyone’s schedule. Then create and track meeting requests via email. Call Assistant : Live answering position that works in conjunction with any Allworx phone. All key calling functions available via software – answer, release, hold, transfer, park, etc. Call Queuing: View continuously updated queue status on your PC (number in queue, longest wait time, average wait time, etc.). Call details report is available and can be exported to MS Excel for further analysis. All phones ring when a caller is in queue, first one to answer gets the call. Phones can answer multiple queues. VPN: Use the VPN software to access Allworx remotely and get full functionality (email, calendaring, shared files, etc.) VPN is PPTP- based. There is a one time license fee for up to 16 simultaneous users.. VoIP via WAN: Is a software key that enables multi-site connectivity and remote phone capability via VoIP phones using SIP protocol. With VoIP via WAN multi-site calling does not require ITSP service. It is needed to connect the Allworx system to an ITSP.
- #34: Allworx Call Assistant is a PC-based answering position which brings the power of enterprise attendant consoles direct to small businesses. It allows operators or receptionists to monitor the stat of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voicemail. Key benefits: Centralized call management Easy-to-Use graphical interface Drag & drop capability for transferring calls Easy access to standard call functions Seamless integration with any Allworx phone Quick and easy installation Support for both VoIP and traditional CO phone lines My Calls: Every incoming or outgoing call associated with the operator’s extension appears here. It shows the status of the call, caller ID, Phone number and elapsed time. Outside Lines: All incoming lines which have been designated for this operator appear here. Switchboard: The Switchboard is a multifunctional interactive area designed to display Directory and other system information. Clicking on the tabs will lead to screens dedicated to Auto Attendants, Call Queues, Parked calls, Call monitors, active call and favorites. Directory: The directory displays all users currently configured in the Allworx system with extension number and color indicating current status. Task Bar: All key calling functions are conveniently placed at the top of the screen and can be accessed through either mouse or keyboard commands.