Pbx Presentation V021
- 2. Purchase a Fibernetics PBX Phone System ...and never pay for business phone lines again! ...and keep your existing phone numbers.
- 3. The Fibernetics Story Fibernetics Group of Companies INTERNATIONAL CALL CENTRE OPERATIONS
- 5. What is a CLEC? Fibernetics is a Competitve Local Exchange Carrier (CLEC), federally regulated by the CRTC (Canadian Radio-Television and Telecommunications Commission) CLEC = Competitive Local Exchange Carrier A CLEC is a telecommunications provider company (sometimes called a "carrier") that competes with other, already established carriers (generally the incumbent local exchange carrier (ILEC)).
- 6. What is an ILEC? ILEC = Incumbent Local Exchange Carrier The ILECs operate the Public Switched Telephone Network (PSTN). In Ontario and Quebec, the ILEC is Bell. The ILECs are mandated to provide interconnection to approved federally regulated CLECs to their established networks. As an approved federally regulated CLEC, Fibernetics is fully interconnected with the Bell wireline and digital network infrastructure.
- 7. Fibernetics Digital PBX PBX = Private Branch Exchange A private branch exchange (PBX) is an office telephone system that allows extension calling internally and a range of other common features, such as voicemail, call transferring, and paging.
- 8. Fibernetics Digital PBX IP (Internet Protocol) PBX (Private branch exchange) is a business telephone system designed to deliver voice over a data network and interoperate with the normal Public Switched Telephone Network (PSTN). Typical implementations utilize the data network only on the customer side, and still require physical phone lines to the PSTN. Hosted PBX A business telephone system that delivers services from a network server over the internet. Fibernetics Digital PBX A private branch exchange (PBX) that utilizes Fibernetics’ Private Managed Digital Network, directly connected with the normal Public Switched Telephone Network. Fibernetics does not transit over the public internet.
- 9. Vo i c e O v e r I n t e r n e t P r o t o c o l VoIP historically has not worked well for business due to Voice Quality, Cost, and Survivability. Voice Quality - Voice is a mission critical application in Business and the quality of your phone lines reflects your business. Poor Voice Quality is not acceptable in Business Cost - Delivering full quality voice over internet using the standard technologies requires a lot of bandwidth. The cost of the data connectivity typically outweighed any potential savings on phone lines. Survivability - What happens if there is a network outage? A power failure?
- 10. The Fibernetics Solution We leverage the fact that we are the phone company and also the internet provider. Our voice network connectivity is directly, physically, connected to the Bell Network, and our data connection is directly, physically, connected between the customer and our data network. Because of this, we can manage the connection from end to end, and provide true Quality of Service for the voice calls. We utilize implementation of proprietary and open-source technology to leverage our network advantages, with a redundant design that provides toll-quality voice.
- 11. The Fibernetics Solution This technology allows us to lower the bandwidth required for delivering toll quality voice, without sacrificing any call quality. We provide a level of survivability, at no extra charge, that is not offered by ANY other carrier - including the wireline providers - a guarantee that even Bell cannot make, that a customers phone will never be unanswered.
- 12. PSTN Class 5 Switch Class 5 Switch Class 5 Switch Class 5 Switch Digital PBX Network PBX Aggregator PBX Aggregator PBX Aggregator PBX Aggregator Overview Fibernetics Fibernetics Fibernetics Fibernetics Montreal Toronto Ottawa ...16 Other POP POP POP POPs Private IP Network PBX Client PBX Client PBX Client PBX Client Site 1 Site 2 Site 3 Site 4
- 13. Full Quality / Lower Bandwidth TYPICAL VoIP Fibernetics Digital PBX PSTN PSTN } C5 PBX AGG POP CLEC Private IP Transcoding Network + Private Network Full Quality VoIP + Voice Endpoint Trunking =100 kbps PUBLIC PBX Client =20 kbps/call INTERNET Customer IP Phones VoIP Provider IP Phones
- 14. Why Fibernetics Digital PBX Works FIBERNETICS We are the carrier and the ISP - we control the call path from start to finish - there is no handoff or 3rd Party involved. We can provide virtually any level of connectivity - from DSL to 100 MB Modem Transparent LAN to MPLS - in all cases we are directly connected to the local loop provider, and provide a multi-homed backbone. The Customer Premises Appliance sits on the edge of the customer network. PBX Client The device authenticates via a direct connection to the network level device, provides traffic shaping, and transcoding - allowing us to provide complete QoS. Network Because we sit on the ‘edge’ of the network, we have visibility and can trouble- Switch shoot issues directly - identifying any issues on the call path from the network end to the telephone endpoints. End users can choose between full featured IP Phones, and / or the convenience of a soft-phone. IP Phone IP Phone
- 15. Fibernetics PBX Survivibilty • Fibernetics Digital PBX Intelligence lives at the Network Level FIBERNETICS NETWORK 'CLOUD' • All Fibernetics POPs are located in Carrier Grade Facilities, with redundant builds to the PSTN, Internet, and Power Class 5 Switch Class 5 Switch Class 5 Switch Class 5 Switch • Fibernetics Digital PBX Configurations are PBX Aggregator PBX Aggregator PBX Aggregator PBX Aggregator mirrored across servers located in POPs Fibernetics Fibernetics Fibernetics Fibernetics across the country - providing true Montreal Toronto Ottawa ...16 Other POP POP POP POPs geographical diversity • Fibernetics Digital PBX constantly monitors state of client side device, including connectivity. Calls can be pre-configured to automatically forward to ‘offline’ numbers.
- 16. Fibernetics Digital PBX Multi-Site PBX Aggregator PBX Client PBX Client PBX Client PBX Client Site 1 Site 2 Site 3 Site 4 • Multiple branches can be ‘peered’ together, providing local extension dialing between locations • Call Handling can automatically be forwarded from branch to branch in the event of local problems • Extension pool can be shared across all sites, as can company dial by name directory
- 17. Fibernetics Features Overview Fibernetics Digital PBX is a full featured business PBX scalable for any size business. Keep your existing phone numbers. Included are all the standard features that you would expect in a PBX, voicemail, call transferring, extension calling, caller ID, call waiting, e911, as well as some of the most recent most advanced features available. • Unlimited Auto Attendants • Call Queues • Voicemail to Email • Distributed (Remote) Call • Find ME Follow Me Queue Agents • Time of Day Scheduling • 3 Way Conferencing • Conference Bridge • Direct Inward System Access • Call Groups • Remote and Roaming Extensions
- 18. O n e C o m p a n y, O n e S o l u t i o n Fibernetics is the phone system provider, the telephone long distance company and the internet provider. Although it may sound over-stated, what we are introducing is nothing short of revolutionary in the business world. We have built a product, with a level of features included, that does not exist competitively anywhere, at any price. There are some competitive systems that have different sets of some of the included features of the Digital PBX, but none that offer all of these, and certainly none that do so and charge $0 per month for phone lines! We are changing the way that Businesses think about voice communications.