Alcanzar1
- 1. ALCANZARSOFTWARE S OLUT I ONS PV T. LTD . B-1, Ground floor, Raja Ram Kumar Plaza, 75 Hazratganj, Lucknow- 226001(U.P.) India Tel: +91-522-6888686 I Email: info@alcanzarsoft.com I Website: www.alcanzarsoft.com U.S. No: +13124881338 I Skype: seeraj.ahmed@alcanzarsoft.com JAS·Ata ;qr NASSCOM" ----
- 2. We are ayoung IT company established in May2011. We believe in taking technology to the next level by providing innovative solutions. Being equipped with the required skills set, creative mind and technology we constantly work towards improvingoverall customersatisfaction. Ourteam consists ofyoung, energetic and passionate individuals who love challenges. We are in sync with the latest technologies and keep ourselves updated with current IT trends. We take project ownership and help clients in building profitable business models using their ideas. Throughoutthe project lifecycle,we guide you to select the right approach, which helps in shapingyour ideas into reality. WHY WORK WITH US? 1
- 3. SEERAJ AHMED Seeraj Ahmed, CEO &Founder, heads Mobility, Software Development, Web App, Creative Designing and BPO division ofAlcanzar. In the Past, Seeraj served as Vice President Asia Pacific Operations for Benchprep, Chicago IL, USA and managed complete mobile development and content conversion teams outsourced in Asia Pacific. Seeraj also headed the Game Development Studio of a startup in the capacity of Vice President and was responsible for mobile application, software, & games development. He has worked as a software engineer in NCSIM Research &Development team of Cadence Design Systems, Noida. Adding to his profile, he was also a Software Engineer at iGate formerly known as Patni Computer Systems. Seeraj comes from an engineering background and a Bachelor ofTechnology in Computer Science &Engineering graduate from UIET, Kanpur. He has strong technology skills with experience of developing and supporting software used by Silicon Valley giants like Intel and Texas Instruments for processor designing, and verification while working for Cadence Designs Systems, Sanjose, USA. 2
- 4. IQRAMUL HAQUE lqramul Haque is Co-Founder,Director Strategy, Marketing, Sales & Operations, directs all strategical decisions and business plans targeting organisational growth and ever increasing market reach of the company. At a high level lqramul is responsible for : 1. Strategy & Marketing 2. Business Development 3. Business tie up and collaborations 4. General Management and Operations lqramul in the past has served Eli Lilly & Company (I) Pvt Ltd, Indian Affiliate of Eli Lilly Inc. US as Business Head- South & West India. As his last organisation, Bausch & Lomb India Pvt Ltd, Indian Affiliate of Bausch & Lomb. U.S, he served as Business Head- North, East & South India- Handling Strategy, Business Development, Sales, Administration & Team Management for the Region. lqramul is a Science Graduate and trained in Business Administration, Marketing and People Management. Academic Qualification & Trainings: Certified Recruiter- Master Interviewer by Quadrangle & Eli Lilly & Co. US. Marketing Excellence Certificate- Bausch + Lomb University Training (United States) Finance Fitness Certificate Training - Department Of Finance- Bausch + Lomb India He is a professional with an established Track record of accomplishments while working for US Multinational Companies in Business Development, Administration, Sales and People Management. In the 15 years of work experience, he excelled in Executive Leadership. lqramul is very experienced in developing mature established business as well as launching absolutely new business. 3
- 5. HINA NIZAM Hina Nizam, is Director Media Communications, Branding & Company Administration at Alcanzar and handles all public communications, administration, and she is also the spokesperson of the company. Hina comes from a strong editorial, electronic & paper media background with a Masters in Mass Communication. She has served for years as sub editor for iNext, DLA, & many other leading newspapers and news channels of the country. She brings uniqueness and creative touch to the company with her recognised branding and merchandising skills. Hina is responsible for publishing company news and giving media coverage to the company to promote brand awareness and recognition. 4
- 6. Technology Specialization & Services 5 • iOS development • Android Development • Dev C++ • Xamarin • Phone Gap • App Accelerator - Titanium • MySQL • Oracle • Ruby on Rails • PostgreSQL • Web Services • Graphic Design • Computer Graphics • JSP development • Process Consulting • Java Enterprise Edition • HTMLS • Core Data • PHP4/S • Joomla • CakePHP • Cross-platform application • Global Data Digitization • Map digitization • GIS based mobile & web application development • Sales and Marketing Content Designing • Technical Content Writing • VFX & 2D/3D Animation • BPO & Customer Support Inbound & Outbound
- 7. 6 • Education • Banking • Pharmaceutical • Healthcare • Oil and Gas • Scientific Research & Development • Electronic Comunication • E-Commerce • FMCG • Gaming • Travel and Leisure • Real Estate • Automobile • Market Research & Survey • Entertainment • Marketing and Finance .. -
- 8. Benefits of working with Alcanzar As a virtual extension of your business, our solutions deliver a superior experience that allows your business to: Better Service and Retain your Customers Transfer Fixed Costs into a Variable Cost Model Facilitate Scalability and Reduce Risk 7 Enhances the customer experience by leveraging our infrastructure and proven people and process Focus on Core Capabilities Improve collaboration and communication while realizing service- level metrics to achieve your objectives Optimizing every customer interaction, from revenue generation through reduced cost-per- contact while maintaining or exceeding current quality levels
- 10. Organizational Structure Technical and Engineering Director 9 Project Manager (Software Development) Team Lead Senior Software Engineer Software Engineer Assistant Software Engineer Trainees & Interns Project Manager (Business Development) Business Development Executives
- 11. Software Development Methodology Agile Methodology Agile methodology is an alternative to traditional project management, typically used in software development. It helps teams respond to unpredictability through incremental, iterative work cadences, known as sprints. Agile methodologies are an alternative to waterfall, or traditional sequential development. It promotes adaptive planning, evolutionary development and delivery, a time-boxed iterative approach, and encourages rapid and flexible response to change. It is a conceptual framework that promotes foreseen interactions throughout the development cycle. Agile development methodology helps companies build the right product. Instead of committing to market a piece of software that hasn't even been written yet, agile empowers teams to continuously replan their release to optimize its value throughout development, allowing them to be as competitive as possible in the marketplace. Conceptualization of idea Extensive research & Software Architecture Designing UI/UX Designing Drawing wireframes Development sprint cycles with extensive QA Project deployed Project maintenance Our amazing workflow results in engaging apps with rich U/ and bug free code 10
- 12. Community Health Intelligence PlaHorm for W.H.O 01. 1n lilt.,.., b«ort Tl<ISP''"'"'~'''• )'OU nave.-.y l'leolth problems? ~...m.o- ~ Htotl Yes '/ OontKilOW ? Submit We have developed a platform which could be used to administer any type of Study in any region ofthe world. The entire platform is OS independent and we the mobile client version ofthe application is available for iPhone, iPad, Android Phone and Android Tablet. The architecture ofthis platform allows to create any hierarchy of aPhysically definable geography ofa Study Site/Cluster. The advanced study management feature ofthe platform allows to define multiple roles of a surveyor and dynamically create interactive, easy to use, smart & dynamic survey forms. The intuitive User Interface ofthe forms makes the surveyor complete is study cycles more efficiently with 0% mistakes and in almost 20% of the time in comparison to a paper based physical survey forms. The beauty of this platform is not only restricted to the survey and form capabilities butto its data syncing capabilities as well using which asurvey staffcould sync all his data with out server and becomes availableto all other members of his study team for collaboration. The platform provides web services which other organisations could use to get controlled and secured access to the scientific research data collected by any study conducted in the world using this platform. The data and service accesses are completely in control ofthe organisation which owns the data and sharing is at the organisation'swilL We have maintained a highly secured data warehousing for this platform and the model ofthis platform is powered by POSTGRESQL 11
- 13. ' ' ' 'NETMAP' ' ' ' 'f Netmap for Yale University of Network Sciences Netmap is a data collection platform that is especially suited for social network data, i.e. Allows to identify people easily, even when they have the same name. It has a novel feature of functioning in offline mode. It also has Multi Hierarchy feature which can be configured on t he basis of Micro and Major setups for data collection and analysis. We can also create dynamic forms and Multiple studies for advanced analytics. 12
- 14. --.--It -.... · - - - =- -·-- ......·C- ,......... •.. II ·Q·- - ·-- .•• M•·-- •o I Olympus Olympus.io is a web application which organize your work into folders to share with co-workers, friends and Partners. It has Mobile Access- Use our iOS, Android and iPad Mobile applications to Download, view and share your work On the go. Also it has Unlimited Storage- No artificial storage limits so that there will always be enough space when you need it and Local Deployment where Use the olympus.io public edition or opt to deploy your own private Olympus.io edition for total ownership and control. Website Uri: https:jjapp.olympus.io 13
- 15. ...- ···-·---- BenchPrep o- •--·--·-, _ ·-- EDUCATION & ENLIGHTENMENT - --- -0 ......_..__ --·-· , ---..~· ---·-.. - - --- ::::.:::::::._. As a company, we want to change the process of education in the world and we have come up with out e-Education product which gives students with the smartest way to study their text books and prepare for exams. This platform is available over iPhone, iPad, Android Phone and Android Tablet and allows syncing of performance records and progress belonging to a course over any device along with Desktop. A student could start a test over Phone while he is commuting to his college and finish it over iPad or his desktop/laptop at home. The platform is amazing and the way we convert a physical book into a interactive and smart digital course is awesome. Our platform takes a physical book as input and identifies, reading content, Question, Flashcards, Word Match game content and Test content and delivers it as a online course for the students to buy online. Students can buy courses from our website and then download them over iPhone or any iOS and Android OS driven device and start studying. 14
- 16. lnoventive -.,____ -·- ".. .:,:.;.. - ; . • = 0 • ~ r-w;,:- c--J c--J •-~r.:·-- In lnoventive, people who work full-time for other companies in the field of "Product Design and Development" share their experience with others through advisory sessions or online courses. Young startups, job seekers and students are the main groups who could benefit from these services. We have designed extensive features such as Comprehensive search and filtering option, Video calls and messages, Professional and career advisory sessions and also Database of professionals in Product Design and Development. lnoventive provides remarkable oppurtunity to share your experiences and earn money. This project is live and has won faboulous reviews on its ease of use, design and development from the client. Website Uri: https:jjwww.inoventive.com 15
- 17. Skillgrok To grok means 'to understand thoroughly and intuitively'. Skill grok provides an Online platform that facilitates and connect Grokker, Grokees and Institution to learn and to do something new with skillful community. Skillgrok is meant to fill the gap between the educational system and practical work-life by empowering people and connecting them to skillful and talented resource persons who can teach them the real world experiences.. Website Url : https:/jwww.skillgrok.com 16
- 18. • • ·--...--~-""' ...._.............,..__..... HireStream HireStream is a first of it's kind innovative workforce solutions provider in the Middle East. Recognizing that globally organizations are no longer dependent on traditional methods like CV review to identify top talent, we have tied up with leading global talent assessment provider Talegent to leverage the best in next-generation technology to streamline the hiring process. We bring you Talegent's scientifically proven assessment solutions to help enhance your talent screening and selection processes to get the best hires at a shorter time and lesser cost, maximize productivity of current staff, and positively manage the impact of human resource decisions on business results. The features like Access Comprehensive CVs, view Cognitive Ability and Personality Test Scores and video interviews is specially noteworthy. Website Uri: https://www.hirestream.me 17
- 19. Ogbonge Ogbonge is a social Networking website which has targeted market for Nigeria and Africa. They also will be able to socialize with their connections and registered members of the website. It is a safe and secure website with a fantastic layout for youths and everyone to enjoy Life and date with attractive participants. Domain: 162.243.205.148/ogbonge 18
- 20. Oubler Oubler is a social Networking website which has magnificient features of Shop, Socialize and share Videos.They also will be able to socialize with their connections and registered members of the website. The Oubler shop allows user to buy and recommend products and earn activity points. It is a safe and secure website with fantastic layout for youths and everyone to enjoy Life and also buy like minded products. Domain: 162.243.205.148/oubler 19
- 21. Geneva Genealogy Society Project website http://gen-gen.ch The Geneva Genealogy Society was established on 31 December 2001. This is a non-profit company, based on Articles 60 and following of the Swiss Civil Code. It has its headquarters in Geneva, Switzerland. The Geneva Genealogy Society was established on 31 December 2001. This is a non-profit company, based on Articles 60 and following of the Swiss Civil Code. It has its headquarters in Geneva, Switzerland. We are working upon facelifting the entire website and migrating the entire web app and marketing website from ASP.net to PHP technology. The up gradation process involves development of completely new set of features making the website more comprehensive, then at the same time, bringing it at par with current Web 2.0 standards. We are making changes in the way Genealogy Tree is being generated currently and giving it a new more intuitive and easy to access Ul. 2
- 22. HOLIDAYS FESTIVALS Aloha Aloha app is targeted for busy professionals and layman for managing their Holidays and events. Managing real life events can be overwhelming. Aloha offer to manage it from your workplace to go on holidays,Festivals, Night outs. Within Holidays also he can decide as per his choice- Ski Holidays, Escorted tours, Historical places, Beach holidays etc. Within a holiday destination he enjoys the luxury of downloading the event's Brochure, upload photos, get News-feed &follow Map, Directions. It allows users to manage it seamlessly and effectively by searching either through location or Events. Also he is able to socialize and even do a car pool to attend the Event. effectively by searching eit her through location or Events. 21
- 23. Urban Youth Nation UYWI is a national non-profit organization that trains & resources urban youth workers to effectively evangelize and disciple youth in at-risk zip codes throughout the US. Our mission is for urban youth to have the leaders and role models they need to live transformed lives by the Gospel of Jesus Christ. We train, develop and disciple urban leaders to ensure they have the tools necessary to be effective role models for youth. We accomplish this through various programs such as a National Conference, Regional Trainings, 90 Degrees Certification Course and Coaching and mentoring. 22
- 24. S.O.U.L MAG S.O.U.L MAG is an application developed as an urban entertainment media outlet covering culture, music, fashion and sports as they relate to our urban audience. With this app discover more of the news and updates from the S.O.U.L MAG magazine. S.O.U.LMAG is an urban lifestyle magazine where S.O.U.L stands for "Speaking On Urban Life" sheathing culture, fashion, art, ministry and leaders making a difference in their cities. The applications offers you both new and old editions of the Magazine. You can also view several videos of soulmag tv shows. It also shows you the latest updates addition's from your website's. Now with one app and one tap, it's easier to stay connected with S.O.U.L MAG 23
- 25. Alcanzar.IM Alcanzar.IM allows user to create groups and to chat with the group. Users can also create new group and add members to the group. Ones the members are added to the group, the users can go to DIRECTORY and see the groups they're part of. Take charge of your event by sending out real-time announcements for any changes and keep attendees engaged throughout the event. 24
- 26. Horse Talk a- re.:-- ·- 11!11- -- -··- - -- Event planning specially for horses is a mind blowing exercise, balancing multiple elements of a event at once. Horse talk website has Newsfeed for Taking pictures of horses and selfies and sharing Events related to horses. Users can tag themselves on events over a map. Integrate Map in the app where people can pin their location on it and then share it with people through Private Messaging. 25
- 27. HR Policy and Employee Engagement Training and Development (Software Development) Onsite Opportunities Technical Conference & Services Regular Technical Training Spot Prize · Incentives Spot prizes: Performance based Client based Internal incentives Way Forward Car Hire Policy Tie ups with education institutes Medical policies ESOPS 26 Employee Training and Development (BPO & Call Center) Pre Process training: Voice & Accent US/ UK culture Sales Modules Leadership training skills Team Building training modules Monthly R&R Monthly prizes: / Top Performer / Most improved performer Certificates: Process wise criteria Monthly Incentive plan Monthly performance incentive Performance based
- 28. Employee training & Skill Development • The learning and development team provides learning solutions to the organization in order to develop and nurture competencies essential to deliver with excellence • These include standardization of accent, building selling skills, service essentials sensitization and familiarizing the agent with the culture at the client base • The team practices principles of 'Andragogy' and delivers training using accelerated learning techniques to reduce training time and cost per employee Human Resource & Recruitment • People care & services • Cultural Development • Knowledge Transformation • Strategic Resourcing • Campus Placements • Bulk Hires 27
- 29. Recruitment Process & Job Advertisement Employee Offerings • Advertisements in leading Newspapers • External Branding like hoardings, standees & banners • Job Portals • Vendors • Recruitment Drives • Campus Interviews • Referral Schemes • Growing Organization • Internal Growth Opportunities • Employee Friendly Policies • Remuneration Portals • Click jobs Portal • Career Fairs • Referrals • Headhunting 28
- 30. Candidate Short listing Process Interview Panel gauges them on following parameters: Human Resources • Education & training • Job Knowledge • Experience • Potential • Confidence & attitude • Temperament &Acceptability • Job Stability • Maturity & emotional stability • Leadership, initiative & capacity Learning & Development (BPO &Customer Care) • Speech - rate of speech, clarity, vowel sounds, consonant sounds. • Language- tense, articles, grammatically correct 29 • Comprehension and expression. Learning & Development (Software Development) • Technical skills • Approach to solve problems • Basic Data Structure & OOPS Concepts
- 31. Employee Emotional Bonding Attracting Talent Motivating People Retaining Talent t t t • Branding • Leadership Culture • Rewards • Competency • Rewards • Growth • Rewards • Perf Mgmt • Technology • Culture • Succession • Infrastructure • HR measurement • Work- Life Bal. • Leadership • Business Education • Talent transformation • HR Forecasting &Planning • Employment & related problems • Training of Employees HR Management &Development Programs Action • Evaluation Techniques Plan • Employment Benefits & services • Handling of employee grievances • Employee Engagement Programs Employee Relations 3
- 32. Facilities and Administration • Facility provided for all Employees • Transportation to Employees provided within 48hrs of joining. • Female employees given first drop and last pickup. • Security provided when lady employees travel alone. • Transport allowance provided to the employees if they do-not avail company transport . 31
- 33. Alcanzar Quality Assurance Guidelines Quality Objective Meeting or Exceeding Customer Expectations the First time and Every time Customer focus Number one priority at CA3 Information services Focused Quality Assurance team Ensures Quality objective and customer focus is achieved Operations Quality Implements Quality Improvement Action Plan, Performance Evaluations, Facilitates Continuous Process improvement Performs Evaluations, Coaches Agents and Delivers Feedback, Identifies trends, Opportunities for improvements, Designs 32 Training Revises Curriculum, Develops Online Tools, Job Aids, Delivers Recursive Training as per recommendations from Quality and Operations Action Plans
- 34. Quality control and Feedback Recruitment Findings from the Quality Checks Inputs for Training Effectiveness Training Inputs for Meeting Client Expectations Operations Well structured flow and usage of data results in meeting client expectations And Customer Satisfaction 33
- 35. Calibration Process Internal Quality Team Client Operations Team fQuality Executives • c • Team Leaders A Remote Monitoring l Remote Coaching B Side-By-Side Monitoring R Side-By-Side Coaching A T Quality New Hire Training E Peer-to-Peer Coaching • Calibration process brings all the evaluators on a common page • Acceptable delta between average score of evaluations done by the client, internal quality team and operations team is less then 5 % • Call calibration helps each evaluator to understand each parameter on the evaluation form more in depth 34
- 36. Legal and Compliance Data Processing at Alcanzar • Obtained for specified and lawful purposes : The contract signed with the clients strictly speaks, about usage of client information. • Adequate, relevant and not excessive : Process specific information is shared by either of the parties. Concerned departments and employees are provided only with relevant information to the extend necessary to them in providing their services, the rest is secured. Data Protection at Alcanzar • Accurate and, where necessary, kept up-to-date : • Not kept for longer than necessary : Data related to particular client process is destroyed periodically with the consent of the client and in accordance with the contract clauses. • Processed in accordance with the subject's rights : We set the expectations with the individuals that they have a right to access their information and have it corrected if it is factually inaccurate. We explain ways we may use the information that they might not expect. 35
- 37. Data Protection at Alcanzar Keeping Secure • All emails in and out are scanned for their content by the IT department • Access to Client/Customer Information is restricted • Every system user has a Different password and has restricted access only to the type of Information he/she requires. For further access Permission from Managers is required • No paper is allowed on the production floor. This prevents any information leakage. • Regular checks by the IT department of every system to clear unwanted files saved with information • Restricted internet access to agents on the floor. • Information about clients is kept with the top management and filtered down only on a need to know basis. • Every call is recorded by us and calls checked by the quality team to verify that DPA is followed on each and every call. Random barging of calls by TL's & above to verify the same. • NCND agreements signed by every employee of CA3 at the time of joining the company. Senior Management and Support staff are already certified according to the Regulatory and Legislative requirements. • Not transferred abroad without adequate protection: This clause is Client Specific & done with Clients written permission only if needed. 36
- 38. 37 Our Address: B-1, Ground floor, Raja Ram Kumar Plaza, 75 Hazratganj, Lucknow- 226001(U.P.) India Tel: +91-522-6888686 Email: info@alcanzarsoft.com Website: www.alcanzarsoft.com U.S. No:+l3124881338 Skype: seeraj.ahmed@alcanzarsoft.com JAS·ANZ i(,l-. i I . ! . ! ---IU41o0ttCIIW NASSCOM"