AMADEUS SYSTEM TICKETING MANUAL
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This document provides an overview of the Amadeus reservation and ticketing system. It covers topics such as signing in/out, moving between work areas, local security settings, using help functions, encoding/decoding, name fields, selling flight segments, remarks, queues, fares, pricing, ticketing, refunds and more. The goal is to teach users how to complete basic tasks in Amadeus like creating, modifying and retrieving passenger name records, displaying schedules and fares, and processing tickets and refunds. Instructions are provided through examples and options for each step.
AMADEUS SYSTEM TICKETING MANUAL
- 2. Am adeus Qatar Training Services Document control Security level Company Amadeus Qatar W.L.L Department Training Services Author Muhammad Zafar Minhas Reviewed by Date Approved by Date Version Date Change Comment By 122010 January 2011 2
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Am adeus Qatar Training Services Table of Contents CHAPTER 1................................................................................................................................. 10 Introduction to Amadeus Selling Platform............................................................................10 Signing In...................................................................................................................................11 Signing In / Signing Out on command page ........................................................................14 Duty Codes............................................................................................................................14 Signing Options ................................................................................................................14 Move between Areas...............................................................................................................15 Move between Work Areas Options..................................................................................15 Status of Work Areas...........................................................................................................16 Local security............................................................................................................................17 Creating an Agent Sign and Profile...................................................................................17 Deleting an Agent Sign........................................................................................................17 Command Recall/History ........................................................................................................18 Office Profile Display ...............................................................................................................19 Customised Itinerary/Invoice message.............................................................................20 CHAPTER 2................................................................................................................................. 21 Amadeus Help ..........................................................................................................................21 Amadeus Online Help Options...........................................................................................22 Amadeus Information System................................................................................................23 Amadeus Information System Display Options...............................................................23 CHAPTER 3................................................................................................................................. 24 Encoding and Decoding..........................................................................................................24 Encoding and Decoding Options .......................................................................................24 Conversion ................................................................................................................................25 Conversion Options .............................................................................................................27 CHAPTER 4................................................................................................................................. 28 Amadeus Air..............................................................................................................................28 Amadeus Availability............................................................................................................30 Amadeus Schedule..............................................................................................................30 By Neutral Display............................................................................................................30 By Departure Time Display.............................................................................................30 By Arrival Time Display ...................................................................................................31 By Elapsed Travel Time Display....................................................................................31 Amadeus Availability / Schedule Options.....................................................................32 DIRECT ACCESS................................................................................................................32 Time Table.............................................................................................................................34 Time Table Display Options ...........................................................................................34 Flight Information......................................................................................................................35 Flight Information Display Options ....................................................................................35 CHAPTER 5................................................................................................................................. 36 Passenger Name Record - PNR............................................................................................36 Name Element..........................................................................................................................37 Single Passenger Name .....................................................................................................37 Multiple Passenger with Same Surname .........................................................................38 Multiple Passengers with Different Surnames.................................................................39 Passenger with an Infant ....................................................................................................39 3
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Am adeus Qatar Training Services Infant Surname Same as Adult Associated .................................................................39 Infant Surname Different with Adult Associated..........................................................40 Name Field Options .........................................................................................................40 Sell Segment.............................................................................................................................41 Contact Field.............................................................................................................................44 Ticket Arrangement..................................................................................................................45 Received From .........................................................................................................................46 End of Transaction...................................................................................................................47 Ignore Transaction ...................................................................................................................48 Canceling...................................................................................................................................48 Retrieval.....................................................................................................................................49 Retrieving a PNR By Record Locator ...............................................................................49 Retrieving a PNR By Surname ..........................................................................................49 Retrieving a PNR By Alphabet...........................................................................................49 Retrieving a PNR from Name List Display .......................................................................49 Retrieving a PNR by Flight Number and Name ..............................................................50 Retrieve specified element in PNR................................................................................50 Retrieving a PNR by Flight Number..................................................................................50 Retrieving a PNR from List of Flight Search Display......................................................50 Steps To Create a PNR...........................................................................................................51 Display the Availability / Schedule.....................................................................................51 Sell the Air Segment/ Segments........................................................................................51 Enter the Name ....................................................................................................................52 Enter the Contact Details....................................................................................................52 Enter the Ticket Arrangement Option ...............................................................................53 Enter the Received From Element ....................................................................................53 End Transaction to Save the PNR ....................................................................................54 CHAPTER 6................................................................................................................................. 55 General Remark .......................................................................................................................55 Confidential Remark ................................................................................................................55 Itinerary Remark.......................................................................................................................55 Other Service Information (OSI) ............................................................................................56 Special Service Request (SSR).............................................................................................57 Special Service Request for FOID ....................................................................................57 Special Service Request for Passport (APIS) .................................................................57 Secure Flight Passenger Data (S.F.P.D) .........................................................................58 Frequent Flyer ..........................................................................................................................59 Creating a Frequent Flyer SSR Element..........................................................................59 Advance Seat Request............................................................................................................60 Basic Seat Request – Non Smoking.................................................................................60 Basic Seat Request – Smoking .........................................................................................60 Seat Map Display .....................................................................................................................60 Seat Map Display from PNR Flight Segment ..................................................................60 Open Flight Segment...............................................................................................................61 Arrival Unknown - ARNK.........................................................................................................62 Option Queue............................................................................................................................63 Queue to own Office on today’s Date ...............................................................................63 Queue to own Office on Specified Date ...........................................................................63 Reconfirming Segment............................................................................................................64 4
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Am adeus Qatar Training Services Manually Insert Ticket Number ..............................................................................................65 Printing.......................................................................................................................................66 Printing Options....................................................................................................................66 History........................................................................................................................................67 History Options:....................................................................................................................68 History Element Codes....................................................................................................69 CHAPTER 7................................................................................................................................. 71 Segment Re-Book....................................................................................................................71 Copy / Clone PNR....................................................................................................................72 Individual PNR Security ..........................................................................................................72 Steps to Creating PNR Security Element.........................................................................72 Read Access (R) ..............................................................................................................72 Read/Write Access (B)....................................................................................................72 No Access (N)...................................................................................................................73 Options...............................................................................................................................73 Splitting a PNR .........................................................................................................................73 Steps to Splitting PNR.........................................................................................................74 CHAPTER 8................................................................................................................................. 77 Amadeus Queues.....................................................................................................................77 Queue Numbers ...................................................................................................................77 Categories .............................................................................................................................77 Date Ranges .........................................................................................................................77 Amadeus Queue types:...................................................................................................78 Range Code......................................................................................................................78 Queue Count.....................................................................................................................79 Queue Display options ........................................................................................................79 Queue Options......................................................................................................................79 Queue Delay .........................................................................................................................80 Queue Removing .................................................................................................................80 Queue Ignore........................................................................................................................80 Placement in Queue ............................................................................................................80 Sending Queue Message ...................................................................................................80 Travel Information ....................................................................................................................81 CHAPTER 9................................................................................................................................. 83 Amadeus Fares ........................................................................................................................83 Fare Quote Follow-Up Entries............................................................................................84 Itinerary Pricing Entries .......................................................................................................84 AIS Pages for Fare Quote ..................................................................................................85 Fare Quote Display - FQD......................................................................................................86 Fare Quote Display Explanation........................................................................................87 Fare Quote Display Options ...............................................................................................92 Fare Quote Notes.....................................................................................................................92 Fare Quote Routing .................................................................................................................93 Follow-Up Entries after Fare Quote Display ....................................................................93 Currency Conversion Entries .............................................................................................93 Rate Of Exchange................................................................................................................93 Excess Baggage Charges ..................................................................................................94 Mileage...................................................................................................................................94 Informative Pricing ...................................................................................................................95 5
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Am adeus Qatar Training Services Journey Type Limits.............................................................................................................95 Informative Pricing on Command Page............................................................................96 FQP Options .......................................................................................................................100 Informative Pricing Mask on Command Page ...............................................................101 Pricing Mask Explanation..............................................................................................102 Stopover, Transfers, and Surface in the Mask..........................................................103 Informative Pricing Options...........................................................................................105 Booking Reservation Designator .........................................................................................106 Itinerary Pricing.......................................................................................................................107 Pricing conditions apply for Itinerary Pricing..................................................................107 Price a PNR.............................................................................................................................108 Price for Single Passenger PNR......................................................................................108 Price Multi-Passengers PNR............................................................................................110 Price a PNR without Creating Ticket Image (TST) .......................................................111 Itinerary Pricing Options................................................................................................112 Amadeus Best Buy Pricing ...................................................................................................113 Amadeus Best Buy Entries...............................................................................................113 Amadeus Best Buy with Automatic Rebooking .........................................................114 Amadeus Best Buy with Manual Rebooking..............................................................117 Amadeus Best Buy to Display Lowest Applicable Fare ...........................................119 Best Buy options ............................................................................................................120 List of Fares.........................................................................................................................120 CHAPTER 10............................................................................................................................. 121 Amadeus Central Ticketing ..................................................................................................121 Area Reporting Plans / Bank Settlement Plans.............................................................122 Ticketing Agreement Table...............................................................................................123 Electronic Ticket .....................................................................................................................124 Steps To Issue an Electronic Ticket................................................................................124 Steps to Issue Net /Market /Selling Fare Ticket............................................................126 Cryptic Entries to Update TST / Ticketing Fields ......................................................128 Display an Electronic Ticket Record ...................................................................................130 E-Ticket Display options....................................................................................................131 Status Indicators of Electronic Ticket Record................................................................131 Void / Cancel an Electronic Ticket Record.........................................................................132 Steps to Void/Cancel Electronic Ticket...........................................................................133 Revalidation An Electronic Ticket........................................................................................135 Steps for Revalidating an E-Ticket..................................................................................135 CHAPTER 11............................................................................................................................. 137 Reissue an Electronic Ticket................................................................................................137 Steps to Reissue an Electronic Ticket ............................................................................138 Reissue of Unutilised Ticket .........................................................................................138 Reissue of Partially Used Ticket..................................................................................152 CHAPTER 12............................................................................................................................. 167 Amadeus Automated Refunds .............................................................................................167 Steps to Process Automated Refunds............................................................................168 Unused Electronic Ticket Refund ....................................................................................169 Partial/Half Published Fare Refunds...............................................................................170 Cryptic Entries to update Refund record ....................................................................172 Amadeus Reports...................................................................................................................173 6
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Am adeus Qatar Training Services Options.............................................................................................................................173 Transaction Group with QTX Option...........................................................................173 Transaction types with QTC option .............................................................................173 Query Report.......................................................................................................................174 Summary Report ................................................................................................................174 Daily Report.........................................................................................................................174 Item Report..........................................................................................................................175 Printing Report....................................................................................................................175 Transaction Report ............................................................................................................175 CHAPTER 13............................................................................................................................. 176 Customer Profile.....................................................................................................................176 Profile Mode Command.....................................................................................................176 Profile Access Transaction ...........................................................................................176 Profile End Transaction.................................................................................................176 Profile Ignore...................................................................................................................176 Create Traveler Profile ......................................................................................................177 PNR Transferable Indicators............................................................................................177 General Information Section.............................................................................................178 Document Information Section.........................................................................................179 Follow up Section...............................................................................................................179 Create a Profile from a PNR.............................................................................................180 Create a PNR from a Profile.............................................................................................180 Create Company Profile....................................................................................................181 Associate Traveler to Company Profile ..........................................................................181 Display Traveler Profile .....................................................................................................181 Display Company Profile...................................................................................................181 Modifying a Profile..............................................................................................................182 Deactivate and Reactivate a Profile................................................................................182 CHAPTER 14............................................................................................................................. 183 Amadeus Hotel .......................................................................................................................183 Encode/Decode Hotel Chain........................................................................................183 Hotel Chain Information ................................................................................................183 Hotel List..............................................................................................................................183 Hotel Availability .................................................................................................................184 Hotel Room Type Codes...............................................................................................185 Room Category Codes..................................................................................................186 Codes...............................................................................................................................186 Single Property Display.....................................................................................................187 Options.............................................................................................................................188 Availability Options.........................................................................................................188 Availability and Rates from a PNR ..................................................................................189 Hotel Features ....................................................................................................................190 Hotel Features Category Codes ..................................................................................190 Point of Reference .............................................................................................................191 List of Categories ...........................................................................................................191 Hotel Pricing........................................................................................................................192 Options.............................................................................................................................193 Hotel Rate Change ............................................................................................................194 Hotel Terms.........................................................................................................................194 7
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Am adeus Qatar Training Services Hotel Inventory....................................................................................................................195 Options.............................................................................................................................195 Hotel Sell .............................................................................................................................196 Sell Options.....................................................................................................................198 Hotel Modification...............................................................................................................199 Critical Options ...............................................................................................................199 Non-Critical Options.......................................................................................................199 CHAPTER 15............................................................................................................................. 200 Amadeus Cars........................................................................................................................200 Car Location List ................................................................................................................201 Car Location Policy............................................................................................................202 Car Availability and Rates Display ..................................................................................203 Car Type Codes .............................................................................................................204 Car Availability Options .....................................................................................................206 Car Rate Categories..........................................................................................................207 Rate Category Codes........................................................................................................207 Car Rate Features..............................................................................................................208 Car Sell ................................................................................................................................209 Access Level...................................................................................................................209 Car Sells Options: ..........................................................................................................210 Modifying Car Segment.....................................................................................................212 CHAPTER 16............................................................................................................................. 213 Amadeus Insurance...............................................................................................................213 Provides and Products ......................................................................................................213 Product Features................................................................................................................215 Price and Sell Insurance ...................................................................................................216 Insurance Sell Options ......................................................................................................218 Individual Policy..............................................................................................................218 Family Policy...................................................................................................................218 Long Sell..............................................................................................................................219 Adding Option .....................................................................................................................220 Sell Insurance without Having PNR ............................................................................222 Sell Insurance in the Existing PNR..............................................................................223 Retrieving a PNR with Insurance Element.....................................................................223 Canceling an Amadeus Insurance Element...................................................................224 Confirming the Insurance Pricing ....................................................................................224 Add/Change ........................................................................................................................224 Print / Display Insurance Certificate................................................................................224 CHAPTER 17............................................................................................................................. 225 Amadeus Quick Reference...................................................................................................225 Signing In / Signing Out ................................................................................................225 Decode / Encode............................................................................................................225 Conversion ......................................................................................................................225 Help ..................................................................................................................................226 Amadeus Information Pages........................................................................................226 Availability / Schedule /Timetable................................................................................226 Follow-Up Entries for Availability /Schedule / Timetable .........................................227 Flight Information............................................................................................................227 Sell Air Segment.............................................................................................................228 8
- 9. Am adeus Qatar Training Services Name Field......................................................................................................................228 Contact Field...................................................................................................................228 Ticket Arrangement Field..............................................................................................228 Received From Field......................................................................................................228 End Transaction .............................................................................................................228 Retrieval PNR .................................................................................................................229 Minimum Connecting Time...........................................................................................229 Frequent Flyer ................................................................................................................229 Advance Seat Request..................................................................................................229 Other Service Information - OSI...................................................................................229 Services Required - SSR..............................................................................................230 Cancellation.....................................................................................................................230 Change Segment Data..................................................................................................230 Retrieve History..............................................................................................................230 Remarks...........................................................................................................................230 Replicate PNR ................................................................................................................230 Split PNR .........................................................................................................................231 Claim PNR.......................................................................................................................231 Printer / Printing..............................................................................................................231 Past Date PNR ...............................................................................................................232 Manual Ticket Number ..................................................................................................232 Timatic..............................................................................................................................232 Queues.............................................................................................................................232 Bank Settlement Plan....................................................................................................232 Fare Quote Display........................................................................................................233 Follow-Up after Fare Quote Display............................................................................233 Currency Conversion.....................................................................................................233 Excess Baggage Charges ............................................................................................233 Rate Of Exchange Display............................................................................................234 Informative Pricing .........................................................................................................234 Itinerary Pricing...............................................................................................................234 Insert /Update TST Information (Cryptic Entries)......................................................235 Printing Ticket .................................................................................................................236 Display Electronic Ticket Record.................................................................................236 Voiding an Electronic Ticket Record ...........................................................................236 Refunding an electronic ticket......................................................................................237 Reprint ITR......................................................................................................................237 Document Report Display.............................................................................................237 9
- 10. Am adeus Qatar Training Services CHAPTER 1 I ntroduction to Am adeus Selling Platform The Amadeus Selling Platform is a comprehensive browser-based front office platform designed specifically for travel agents. Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system making it easier for you to sell travel, increase your productivity and focus on delivering great customer service. Designed using the latest web technology, the intuitive graphical interface enables both new and expert users to make the most out of the Amadeus system. The Graphic page provides intuitive access to familiar Amadeus host functionality for any agency. To complete a transaction, click on a button and fill in the blanks. You can book and price flights, reserve hotel rooms and cars, and view information on a full range of travel services. Pop-up instructions and explanations guide the novice user. 10
- 11. Am adeus Qatar Training Services Signing I n To launch the Amadeus Selling Plat form Application, Start internet explorer and enter the URL (http:/ / am adeusvista.com ) The Welcome page will display as: Click on link at the left of the screen to initiate the application r sign-in. fo 11
- 12. Am adeus Qatar Training Services In the work areas you the Sign-In window, enter your agent sign details and password. Select would like to sign in to and click on sign in icon. ou can also signing in to practice training. Y 12
- 13. Am adeus Qatar Training Services lick on OK to start working C 13
- 14. Am adeus Qatar Training Services ning Out on com m and page us a e: ode Signing I n / Sig Two type of sign modes use in Amade r 1 . Sign in to production m JI 2 . Sign in to training mod JJ e Signing in to first available area, enter JI 0 4 0 2 ZM/ GS Explanation: JI Sign in tra sa n n ctio code 2 3 4 5 XY Agent sign / GS Slash followed by the duty code Duty Codes AS Agent sell (travel agents only) PR Programmer CE Customer engineer RC Space control GS General sales agent SU Supervisor PD Pre/ post departure agent TR TTY reject agent or each terminal there are six work areas. W F hen agents share a terminal, each agent can work independently in a different area. When one agent uses a terminal, that Agent can use all six work areas. The areas are identified as A, B, C, D, E, and F. Signing Options Sign-in entry to the first available area: JI 0 0 0 0 AA / GS Sign-in to work area A : JI A 0 0 0 0 AA / GS Sign-in to multiple areas: JI A/ B/ F0 0 0 0 AA/ GS Sign-in to all work area: JI * 0 0 0 0 AA / GS Sign-in with password JI 0 0 0 0 AA/ GS – am adeus1 Display the status of work areas: JD Re-display the Sign-in message: JB Sign-in to Practice Tr JJ0 0 0 0 AA / GS aining: Sign-out of the current active area: JO Sign-out of the specific area: JO B Sign-out of multiple work areas, with the same agent: JO A/ C/ F Sign-out of all work areas: JO * 14
- 15. Am adeus Qatar Training Services f you have a PNR displayed in a particular area, the system displays the essage PNR Present – please finish or ignore. You must ignore or end s the PNR before you can sign out. st 30 inutes, the terminal is automatically signed out. ove betw een Areas hen you sign in to more than one area, you can move from one to another y entering JM Followed by the work area you want to Move to. or example: JMB f you want to move to another area where more than one agent is signed in the same Terminal, enter JM and the last two letters of your sign. ove betw een W ork Areas Options rk area: JX C I m transact The Amadeus system scans all signed-in terminals at 30-minute intervals. If you have not performed a transaction on your terminal within the la m M W b F I to For example: JMXY M Sign in to another wo Move to a specific work area: JMB Move to a work area by agent Sign: JM AA Suspend a work area temporarily: JS NOTE: Please don’t share your password with any one nor leave a written trace of it, Sign-out of your account when you leave your desk, Change your password at least every 90 days, and don’t re-use any of your last 12 passwords. 15
- 16. Am adeus Qatar Training Services Sign-In, Enter: JD : Status of W ork Areas To display Status of the work areas of System Response Explanation: CB2 B0 0 F Terminal number 8 DOH1 A0 9 8 0 Office id AGY Pseudo city code as a travel agency TM Time since last transaction in this area MOD PRD for production, or TRN for practice training SG Last two characters of agent sign DT Duty code LG Language code TI ME System time display (24: 24hr clock)(12: 12hr clock) QCAT Queue category used for agent sign sorting ACT Active queue Q Active category STATUS Status of Sign-in NAME Name of the first passenger entered in the PNR. 16
- 17. Am adeus Qatar Training Services al securit he secur y the security the local security functions Amadeus allow many of the security features of an office to be maintained ople in that office. Such a person is known as the local ou can cre e sign to the sign bank if you have SA or LSA rights. ny security attributes that the LSA does not enter will take the values from B. DUTA-GS/USN-NISHAD Tran Loc y Many of t Amadeus ity features in Amadeus are controlled centrally b administrator (ASA). However, in by one or more pe security administrator (LSA). The LSA can create and maintain sign banks and security profiles for the agents in his or her office. Creating an Agent Sign and Profile Y ate an agent sign and add th A A the office default attributes. Example entry: JGA1234A DOHQR2104/ JGA saction code 1234AB New Agent Sign .DOHQR2104 (.) Dot and followed by office id /DUTA Slash, followed by Duty Code security attribute -GS Dash, followed by Duty Code (GS / AS / SU) /USN Slash, followed by Username Security attribute -NISHAD Dash, followed by User name Deleting an Agent Sign An agent sign can be deleted from the sign bank by Amadeus security administrator (ASA) or the local security administrator (LSA). Example entry: JGX1234AB.DOHQR2104 17
- 18. Am adeus Qatar Training Services om m and Recall/ History ommand recall is a function that allows you to re-display your previous Entries. ransaction Code Description C C T RE To recall your last entry RE2 To recall the entry you made before last entry The History function tab allows you to view what entries you have made: System Response: 18
- 19. Am adeus Qatar Training Services ffice Profile Display associated to an office id. The office id is tructured as follows, For Example office id: DOHQR2 9 0 0 xplanation: O Every Amadeus terminal is s E OH City or airport code for terminal location D QR Corporate code for airline, travel agency, hotel, car, etc… 2 Corporate qualifier code as travel agency 0 - System user airlines 6 - Tour provider 1 - Participating airlines 7 - Surface provider 2 ,3 - Travel agencies 8 - Other provider 4 - Hotel provider 9 - Wholesaler 5 - Car provider 9 0 0 Office number The office profile is the security record which controls many functional features at office level. An office profile record is attached to each existing security reasons. To ( Office I d) or PV / 6 5 2 0 9 8 9 6 ( I ATA Num ber) “ office id. Many transactions check the office Profile for display your own office profile, enter: PV To display the office profile for another office, enter: PV / DOHQR2 1 2 0 ANC” field of the office profile indicates the office has Authority to issue tickets. 19
- 20. Am adeus Qatar Training Services ustom ised I tinerary/ I nvoice m essage here are 40 customised itinerary/ invoice message lines. They must be tored individually. o update this field, enter, for example: PVU/ C0 1 -TEXT To delete the text in this field, enter: PVU/ C0 1 - between 01 and 40.the text can be 1-61 characters C T s T '01' is the line number, long. To add office opening hours (0800 – 2000 SAT – THU) PVU/ OOH- 0 8 0 0 ,2 0 0 0 :7 6 1 2 3 4 20
- 21. Am adeus Qatar Training Services ll the entries that can be used adeus central system. Online help is intended to provide you with e most up to-date support in the use of The Amadeus central system. The stem, by entering: HELP or HE CHAPTER 2 Am adeus Help Online help contains a detailed description of a in the Am th information it contains is immediately updated as soon as functional enhancement is made to the system. You can display help Information any time, even before you sign in to the sy You can also access help in the following ways: - By Subject index - By Transaction code - By Quick path The main subject index provides quick paths to various subjects. For xample, the fares subject Conta e ins over 20 pages dealing with various aspects of fares. To access the index for the "Fares” Subject, ubject, and how le, t go t the trodu ge, ction code used in the Amadeus system. ( transaction code) or example: HE FQD o access help pages, you have a choice of quick path entries, which all begin ith: HE ou can find some of these quick paths listed in the main help index, or in the lphabetical index, or within a page. For example the quick Paths that can be sed to access help on ticketing are: E TI CKETI NG Enter: HE FARES The index provides a list of all the pages contained in that s to get to each page. For Examp o o in ction Pa Enter: GP I NT You can display help on every transa To request help for A Transaction, enter: HE F T w Y a u H HE TI CKET HE TI C If you make a mistake in an entry, the system displays an error message. If is happens, you can Display online help for the transaction Code that you ntered incorrectly by entering: HE/ th e 21
- 22. Am adeus Qatar Training Services f your error involves a multiple element entry, Amadeus displays the help age for the first Transaction code used in the Entry. The information in a elp page usually begins with an example of the basic entry you can use for at application. table of contents follows which lists the sections in the page and indicates ow to display them. For example, to move to the section starting on line HE HE I p h th A h 106, enter: MS1 0 6 Am adeus Online Help Options Help on Help: Help on a specific transaction: HE NM Help on a specific topic: HEPNR NAME Step-by-step instruction for common tasks: HE STEPS Help on the last transaction entered: HE/ List of updates to online help: HE UPDATES 22
- 23. Am adeus Qatar Training Services m adeus I nform ation System I S is a central source of reference information available to all Amadeus sers. Some parts of AIS are updated by Amadeus, others by External providers. pages at any time, even when you are not signed into madeus, you can display AIS and then s page m adeus I nform ation System Display Options A A u You can display AI S Amadeus. If you are working in A return to your previous activity. You can move to the page you want to display by using special short commands called quick paths. For example, to access the Qatar Airway enters: GG AI R QR To display main index of AIS topic enter: GG AI S A Display AIS INDEX: GG AI S Airline in Amadeus: Access Level: GG PCAL ACC Airline in Amadeus: Function Levels: GG PCAL FUN List of carriers with origin cou y GG PCAL AI R ntr : Amadeus functions supported by a specific airline: GG PCA LH List of airline having their own AIS pages: GG AI R AI S Information provided by a sp ic GG AI R QR ecif airline: Airline's city information: GG AI R LH NYC Information about Amadeus Cars: GG CAR Information on a specific car company: GG CAR ZI Information about Amadeus Hotels: GG HTL Information on a specific hotel chain: GG HTL SI Product announcements in Amadeus: GG NEW S Weather forecast for a specif it GG W E ic c y: A JNB Information on specific Airport: GG APT CDG Information on a specific cou GG COU QA ntry: Information from a specific A GG AM madeus ACO: A QA Information on Amadeus Input & Output codes: GG CODE 23
- 24. Am adeus Qatar Training Services ncoding and Decoding madeus uses codes to represent locations, companies, and equipment in the entries you use in Amadeus and the displays that are returned to you d to be able to interpret the Codes you see and use. you to: cod for e hat y CHAPTER 3 E A Therefore you nee and De ac w The Encode code trans tions allo t 1 - Display he e a full nam t ou enter 2 - Display the full nam e for a co t ou enter de hat y 3 - I n som e cases, display a full list of codes You can encode and decode: Locations ( Countries, Cities, States) Com panies ( Airlines, Cars, Hotels, Rail) Equipm ent ( Cars, Aircraft) To Encode an IATA Name: DAN ( I ATA Nam e) Exam ples: DAN London DAN Heathrow To Decode an IATA Code: DAC ( I ATA Code) Exam ples: DAC LON DAC LHR Encoding and Decoding Options Encode for Location: DAN RI YADH Encode/ Decode a country: DC QATAR Encode/ Decode a state: DNS W ASHI NGTON Encode/ Decode an airline: DNA EMI RATES Encode/ Decode an aircraft: DNE 7 4 7 Encode/ Decode a Hotel: DNH MARRI OTT Encode/ Decode a car company: DNC AVI S Decode City/ Airport from three letters code: DAC LAX List all Airports for City: DB NYC Decode an airline 2 letter code: DNA GF Decode an airline number: DNA 0 7 2 List the states for a country: DNS US Nearest Ten Airports DAN CHI CAGO/ N Location start with letter ‘’A’’ in a country DAN A / FR 24
- 25. Am adeus Qatar Training Services Conversion You can add, multiply, subtract, and divide, as follows: TO DO THIS SYMBOL EXAMPLE Add ; DF120; 25 Subtract - DF 30-20 Multiply * DF 30* 3 Divide / DF 20/ 2 You can calculate the base fare, total fare, or sales tax by adding a subtracting a percentage from the total. For oth adding and subtracting, the entry is the same: DF3 7 0 P1 0 ar percentage to the base fare, or b You can use the DD transaction as: A calend : f days between different To display days of the week, dates, and the number o dates. A clock: isplay the time at To d different locations, time differences, and elapsed Flight times. To disp he day of the lay t week for a specific date in the current year, enter, or example: DD3 1 DEC ystem Response: F S FRI 3 1 DEC1 0 To display the day of the week for a specific date in another year, specify the ear, Enter: DD 0 4 FEB 0 9 y System Response: W ED0 4 FEB0 9 To display the system date, enter: DD System Response: System Time is 0 9 4 6 / 0 9 4 6 A on THU0 7 OCT1 0 You can display the following times: nt tim e for anyw here in the w orld 1 - The curre 2 - The tim e difference betw een any tw o locations 3 - The tim e in one city relative to another 4 - The elapsed flying tim e betw een tw o cities Current time in another city and difference between that city and your own, Enter: DD LON 25
- 26. Am adeus Qatar Training Services nother city, flying time between two cities, enter for example: AR1 3 3 5 / LAX1 7 2 0 Time in another city compared to a specified time to a Enter: DD LON1 8 0 0 / NYC To display the elapsed DD P Explanation: DD Transaction code PAR Code for city of departure 1 3 3 5 Departure time / Separator LAX Code for city of v arri al 1 7 2 0 Arrival time DD SYD To display the date for a specific city, enter, for example: ystem Response: S YD Time Is 2049/ 849P on FRI08OCT10 S SYD is 10HRS 00MIN Later To display a date a specified number of days after a given date, enter, or example: DD 2 5 JAN/ 3 0 ystem Response F S ED24FEB09 W To display a date a specified number of days before a given date, enter, for xample: DD 2 5 FEB/ - 3 0 ystem Response: e S UE26JAN10 T You can combine the last two entry types to calculate a series of dates before and/ or fter the Specified date. For example, enter: DD 1 8 FEB/ -7 / 7 / 3 0 ystem Response: a S HU11FEB10/THU25FEB10/SAT20MAR10 T To display the number of days between two dates, enter, or example: DD 1 4 JUL/ 2 5 DEC ystem Response: F S 64 1 26
- 27. Am adeus Qatar Training Services onversion Options e: DF 9 5 0 P 1 0 C Calculate Percentag Calculate time Difference between two Cities: DD PAR/ NYC Time for Specific City: DD SYD Compare Two Cities Time: DD NYC1 8 0 0 / LON Number of Days after Date: DD 1 2 DEC/ 2 7 Number of Days before Date: DD 1 2 DEC/ -1 4 Day of the week for the Date: DD 2 5 DEC 27
- 28. Am adeus Qatar Training Services CHAPTER 4 Am adeus Air madeus Air provides airlin flight at have seats available for s tain a s ement with Amadeus. Airlines can have the followi Access I ndicator A e Schedule and availability information for ale. Availability and schedule displays con ales agre th flights for airlines that have ng access levels with Amadeus: Description : m a ht or ble and any figure below 9 o per class o SS (seat sold). A deus Access Update o Real-time schedule information including flig irregularities is shown in Amadeus principal displays. o Seat counts are fully numeric: 9 stand for 9 more seats availa indicates the actual number of seats left. Sales will be limited to the sales quota of service indicated by the participating airline. Booking action code: . m The airline’s own record locator is sent to Amadeus and included in the PNR through the Record Return function. A adeus Access Sell o Seats sold from any Amadeus display are immediately confirmed or rejected by the airline. So booking confirmations are guaranteed. o / Am adeus Full Access o Amadeus Full Access is the combination of Amadeus Access Update and Amadeus Access Sell. o Amadeus always mirrors the exact status of the airline’s inventory regarding availability and schedules. o Bookings made are transmitted immediately to the airline and simultaneously decreased from the airline’s own inventory. o Seat confirmations are guaranteed. 28
- 29. Am adeus Qatar Training Services ccess I ndicator Description A * Dir o inventory on a secondary, carrier-specific display. ect Access Connects users to the airline’s own flight o Gives immediate, up to date information on seat availability, flight schedules as well as flight information and seat maps. o Sales are reported to the target airline in a teletype message sent after EOT. o Seat sales made are guaranteed (no reject permitted). Blank Standard Access o Flight schedules and availability are updated weekly via tape or teletype message. o s reported to the target airline via teletype message after EOT. Sale an acceptance or a denial message within 24hours. o A booking is considered as accepted after 24 hours unless the airline returns with o Booking action code: SS (seat sold). 29
- 30. Am adeus Qatar Training Services Am adeus Schedule flights operated by all airlines who in the past are stored in the system. Flights in the past are shown in an availability display without availability status Codes. ral ing: Am adeus Availability An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all airlines which have sales agreement with Amadeus. Based on the transaction code and parameters you use to request the display. An Amadeus schedule display shows all submit schedule Information to Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes are shown for each class of service, regardless of whether seats are Available, availability Status codes are shown for each class of service, regardless of whether seats are available. The schedule display also shown flown flights availability and schedule displays include flights up To 361days in the future (less for some airlines) And up to 3 days The Transaction code for a neutral availability is ( AN) or neut schedule is ( SN) . To request A different type of display, replace AN or SN with any of the follow AA or SA For A display by arrival time AD or SD For A display by departure time AE or SE For A display by elapsed travel time By Neutral Display neutral display ( AN or SN) shows flights departing up to one hour before e departure time you specify. If you do not specify A time, the display cludes flights departing up to one hour before The current time (for the urrent date) or flights departing from 0000 (midnight) on The day of eparture (for a future date). y Departure Tim e Display display by departure time ( AD or SD ) shows flights in order of departure and starts with flights departing up to one hour before the time you specify. flights departing up to current date) or flights departing A th in c d B A If you do not specify a time, the display starts with one hour before the current time (for the from 0000 (mid night) on the day of departure (for a future date). 30
- 31. Am adeus Qatar Training Services A display by elapsed travel time ( AE or SE ) shows flights in the order ollowing calculation: the actual elapsed flight Time By Arrival Tim e Display A display by arrival or SA ) shows flights in order of arrival and time ( AA starts with flights arriving up To one hour before the time you specify. If you do not specify a time, the display starts with flights arriving up one hour before the current time (for the current date) or flights arriving from 0000 (Mid night) on the day of arrival (for a future date). By Elapsed Travel Tim e Display determined by the f (including stopover and connecting time) plus the time between the departure time you specify and the actual departure time of the flight. For example: Assuming you specify a departure time of 1600, the following table shows the order in which four flights would appear on the availability or schedule display. The order of flights described below applies to all types of availability and schedule display for European Union regulations except . Non-stop flights, by departure tim e ( earliest to latest) USA. 1 2 . Direct flights, by elapsed flight tim e ( shortest to longest) 3 . Flights w ith an equipm ent change en route and connections by elapsed flight tim e Two and three segment connections, online connections, and interline onnections are not sorted. European Union regulations apply in most madeus market except the US ACO. c A 31
- 32. Am adeus Qatar Training Services m adeus Availability / Schedule Options A To request an availability or schedule display For One-way routing AN 1 1 JUL DOHDXB SN 1 1 JUL DOHDXB For Specific Time, B 0 9 0 0 AN 1 1 JUL DOHDX SN 1 1 JUL DOHDXB 0 9 0 0 For Specific Carrier, AN 1 1 JUL DOHDXB / A QR SN 1 1 JUL DOHDXB / A QR For Specific Class, AN 1 1 JUL DOHDXB / C F SN 1 1 JUL DOHDXB / C F For Specific Cabin, AN 1 1 JUL DOHDXB / K F SN 1 1 JUL DOHDXB / K F For Spe point (Via), cific Transit AN 1 1 JUL DOHDXB / X AUH SN 1 1 JUL DOHDXB / X AUH Combination, AN1 1 JUL DOHDXB 0 9 0 0 / X AUH / A GF / C F SN 1 1 JUL DOHDXB 0 9 0 0 / X AUH / A GF / C F DI RECT ACCESS Direct access provides you with direct access to the reservation systems of n tem dire n e th y are s pla . Yo up the inve ystems of the Airlines that have a irect access agreement with Amadeus. Link between Amadeus and the irline inventory system for 3-minutes only. When you know that the airline as a direct access agreement with Amadeus, enter the number 1 Followed y the two-letter airline code. ou can only use the availability-by-departure time ( AD) Transaction code. nter, for example: 1 EKAD1 2 SEPDOHDXB or isplay Amadeus availability and apply change entry for specific line number f airline required. For example EK846 on line number 4 of Amadeus Display Screen, Enter: ACL4 major airlines. Using standard Amadeus entries, you can obtain current information on availability of seats through a real Time link between Amadeus and the airline. By accessing the airline's reservatio sys ctly, you ca see the last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can be sold ev n if e on request, or show a waitlist status on other types of Amadeu dis y u can see to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access ntory s d a h b Y E D o 32
- 33. Am adeus Qatar Training Services System Response: 21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777 9 DOH DXB 1300 1300 0 777 V9 T9 H9 S9 22 EK844 F9 Y9 B9 Q9 K V9 T9 H9 S9 Direct Access Availability Starts wi 2 1 th Line crolling entries are used to request additional displays within the same eriod of availability or schedule display. D or MB Moves To A Subsequent Screen S p M MU or MT Moves To A Preceding Screen MD Move Down MB Move Bottom MU Move Up MT Move Top MN Moves Next Day MY Moves Previous Day MPAN Redisplay Last Availability cleared Screen MPSN Redisplay Last Schedule Cleared Screen Modifications to a current display can be made by entering the transaction ode for change – AC (availability change) or SC (schedule change) ombined with the new information for the area to be modified. Multiple hanges can be combined in a single transaction, if they are entered in the llowing sequence: ate Period AC 1 5 JUN or SC 1 5 JUN c c c fo D Only Origin City AC MUC or SC MUC Only Destination City AC / / MI L or SC / / MI L City Pair AC MUCMI L or SC MUCMI L Specific Carrier AC / AEK or SC / AEK After 2 Days AC2 or SC 2 Before 3 Days AC -3 or SC -3 33
- 34. Am adeus Qatar Training Services Tim e Table Timetable displays can be requested using the following transaction codes: TA By Arrival Time Order TD By Departure Time Order TE By Elapsed Time Order TN By Neutral Order Tim e Table Display Options Weekly timetable TN DOHCAS Weekly timetable from specific date TN0 1 JULDOHCAS Weekly timetable for specific carrier TNDOHCAS/ AQR 34
- 35. Am adeus Qatar Training Services have a sales agreement with madeus. If you request FLI FO for a flight operated by another Airline, the ation is not vailable. r with short-cut to light I nform ation Display Options rom availability / schedule displayed: DO2 Flight I nform ation FLI FO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and operational information about a particular flight both before and after departure. The information available in FLI FO is provided to Amadeus by the airline. Flight information is available for airlines that A system displays an error message telling you that flight inform a You can display FLI FO by specifying the flight number, o entries from the PNR, Availability, or Schedule displays. This entry is used flight. display the latest known operational details of the To request flight information for a specific flight today, enter, For example: DO QR6 2 0 For a specific date, enter for example: DO QR6 2 0 / 1 2 JUL F F From PNR segment: DO2 By Flight Information DOBA1 2 4 / 1 2 JAN 35
- 36. Am adeus Qatar Training Services HAPTER 5 rd - PNR ents but it must contain the following five A passenger name C Passenger Nam e Reco A passenger name record (PNR) contains the details of a passenger's reservation, and other information related to passenger’s trip. Each PNR consists of a collection of information items called elements. A PNR can contain a maximum of 999 elem andatory elements: m - Name element - Itinerary element A booking for a flight or other service - Contact element A telephone number, or contact information for the person making the booking - Ticketing element An indication of the arrangements for issuing a ticket for the booking - Received from element The Name of the person who has mad the booking After you have entered the five mandatory elements, you can use an end transaction entry to file the record in The Amadeus central system. When a NR is filed in the system, it is assign P ed a six- character code called a record locator which you can use to retrieve The PNR 36
- 37. Am adeus Qatar Training Services Nam e Elem ent The Name Entry Is Used: - To I nsert Nam es for I ndividual Passengers into A PNR during Creation - To Add I ndividual Nam e Elem ents for a Group At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved PNR. Single Passenger Nam e e iven name or initial. You can also add a title, preceded by a space. FFER MR System Response: To enter a name element for a single passenger, you enter the transaction code NM followed by followed by the passenger's surname, a slash, and th g NM1 ALMALKI/ JA Note: The surnam e m ust contain a m inim um of tw o characters and an contain up to 5 9 Characters. The system uses the passenger type odes for fare pricing and to create OSI or SSR elem ents that identify he status of certain passengers. n general, you can enter only one type code per passenger. The exceptions re the infant and id codes, which you can combine with other type codes. ou enter the passenger type code between parentheses immediately after he first name or title. ere is an Example Entry: NM1 JONES/ TOM( YTH) a youth. ust use the type c c t I a Y t H The passenger type code YTH indicates that the passenger is For child passengers between the ages of 2 and 11, you m code CHD. When you enter CHD, the system generates an SSR element to inform the airline that the passenger is a child and is to be treated accordingly, enter, For example: NM1 ALEMADI / YASI N( CHD / 0 1 JAN0 6 ) 37
- 38. Am adeus Qatar Training Services System Response: er, then ou only need to enter the surname once. This is useful for Family parties, Enter NM followed by the number of passengers sharing the surname, followed by a slash and the given name and title of each Passenger, with each passenger separated by a slash. or example, enter: M3 ALNASSAR/ JAFFER MR/ MARI YUM MRS/ NOORA MI SS ystem Response: Multiple Passenger w ith Sam e Surnam e If several passengers with the same surname are traveling togeth y etc. F N S 38
- 39. Am adeus Qatar Training Services D fere t Surnam es r each, can be ntered in a single entry. The transaction code NM is required only at the multiple surnames with using; in the nd of every title. ntry: Multiple Passengers w ith if n Multiple surnames, with the individual passenger name fo e beginning of the entry or we can enter e E NM1 ALSAAD/ BADER MR 1 ALNASSAR/ JAFFER MR or NM1 ALSAAD/ BADER MR ; NM1 ALNASSAR/ JAFFER MR ystem Response: S Passenger w ith an I nfant There is a special passenger type code (I NF) for infants traveling with an is type code is exceptional as it is entered with the sociated RA MRS( I NF/ NASREEN/ 1 6 JUN0 9 ) adult passenger. Th accompanying adult passenger. I nfant Surnam e Sam e as Adult As Entry: NM 1 ALEMADI / NOO ystem Response: S 39
- 40. Am adeus Qatar Training Services lt Associated 1 LEM DI / N EEN/ 1 6 JUN0 9 ) ystem Response: I nfant Surnam e Different w ith Adu Entry: NM A A OORA MRS( I NF ALNASSAR/ NASR S Nam e Field Options ingle Passenger: NM1 ALKULAI FI / ALI MR S Multi Passengers, same surname: NM2 ALKULAI FI / ALI MR/ NORA MRS Multi Passenger with different surname: NM1 ALKULAI FI / ALI MR;NM 1 ALKULAI FI / NORSMRS Child Passenger: NM1 ALKULAI FI / JAFFERMR( CHD/ 1 6 JUN0 6 ) Infant, same surname as Adult: NM1 ALKULAI FI / NORA MRS ( INF/ NASI R/ 1 6 JUN0 9 ) Infant, different surname as Adult: NM1 ALKULAI FI / NORAMRS ( INFALNAI MI / NASI R/ 1 6 JUN0 9 ) 40
- 41. Am adeus Qatar Training Services itinerary element can be a flight, hotel, car or ground transportation lement. Each individual itinerary element is called segment. A PNR can ontain up to99 itinerary elements in the PNR, the itinerary element follow e Name, and are number consecutively. Direct sell (long entry) Sell from availability (short entry) ach time you make a sell entry, the system displays the response as an lement in the PNR with the appropriate action code for the Airline’s sales greement with Amadeus. When you know all the details for a specific flight, ou can book a seat using a long sell entry. A long sell entry is also called a irect sell entry. The long sell entry does not refer to an availability or chedule. SQR0 0 1 B1 0 DECDOHLHR4 or xplanation Sell Segm ent An e c th - - E e a y d s S SSQR0 0 1 B1 0 DECDOHLHRNN4 E Segment Sell Transaction Code SS QR0 0 1 Airline Code and Flight Number B Class of Service 1 0 DEC Departure Date DOHLHR Origin and Destination Airport Codes 4 or NN4 Number of Seats Requested When you have availability or schedule display on your screen, you can make a short Sell segment entry directly from the display. 41
- 42. Am adeus Qatar Training Services The availability display below illustrates the short sell Entry: t for QR0 2 3 , Enter: SS1 F2 To sell one F class sea Explanation SS Segment Sell Transaction Code 1 Number of Seats F Class of Service 2 Availability or Schedule Line Number System Response: 42
- 43. Am adeus Qatar Training Services ere are some examples of entries you can make when you want to book onnecting flight in a different class of service: xam ple: H c E 1 - Book 3 seats in M class on the first segment and Q class on the second segment, both segments on line 4 of availability display, Enter: SS3 MQ4 System Response: 2 - Book 3 seats in M class on the first segment, D class on the second segment and F class for third segment, all segments on line 4 of an availability Display, Enter: SS3 MDF4 System Response: 43
- 44. Am adeus Qatar Training Services ontact Field PNR must include a contact element (to indicate where passengers can be ontacted) before you make an end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must be covered by a contact ontain a maximum Of 127 contact elements & the C A c element. A PNR can c contact element consists of the transaction code AP, followed by 1-90 characters of free-flow text. For example, enter: APH- DOH 4 4 4 8 3 8 8 8 Explanation APH Contact Transaction Code for Home DOH City code of the Telephone Number 44484888 Telephone Number Mobile Contact: APM- DOH 5 5 5 5 5 5 5 5 Business Contact: APB- DOH 4 4 4 4 4 4 4 4 telephone contact elements, you can enter e-mail contact ystem Response: In addition to elements. For e-mail: APE- abc@abc.com S 44
- 45. Am adeus Qatar Training Services in the PNR. The ticket arrangement element must be present in a ewly created or retrieved PNR before end of transaction is accepted by the number of active ticketing arrangement elements for ued (no queue placement) Ticket Arrangem ent A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate the status of the ticket Issuance for all passengers n system. The maximum each PNR is 127. Basic entry for ticket arrangement: TKOK Where TK is transaction code for ticket arrangement OK Tickets have been iss TL Ticket time limit is used to request ticket issuance on a specific date and time, and in your office or in another location. Automatic queue placement to queue 8 , Category C1 . XL This identifier enables the itinerary to be automatically cancelled when the date entered in the TK Element is reached. THE system automatically cancels the Itinerary (XI) and ends transaction (ET). The cancellation takes place at local date and time. System Response: 45
- 46. Am adeus Qatar Training Services s in the PNR during the current session and is ecorded in PNR history when the PNR is filed at the end of transaction. saction code RF followed by n enter the name in any format. he RF element can contain a maximum of 69 characters, including spaces. Explanation Received From The received from (RF) element indicates who has instructed you to make or update a reservation. The RF Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is Present. The RF element only appear r The basic received from entry consists of the tran the name of the responsible person. You ca T Basic Entry for Received From: RF MR ALNASSAR Received from transaction code RF MR ALNASSAR Free flow text System Response: 46
- 47. Am adeus Qatar Training Services nsaction em. To file and close the PNR, nter: ET End of Tra When you have entered the five mandatory elements to create a PNR, you must end transaction to the record in the syst e System Response: END OF TRANSACTI ON COMPLETE - (6- Character Record Locator) To end transaction and redisplay the PNR on your screen, enter: ER nge advice codes in the PNR. r, Hotel, Car, and auxiliary lements that contain the codes NO, UN, and UC are transferred to the on of the PNR. In addition, associated elements, such as the FA e t, ar oved from the PNR and close the PNR. UN, And UC are transferred to the h as the FA With one entry you can end transaction and cha This entry changes advice codes in the Ai segments, and SSR elements. E history secti or FB elem n e updated or rem Enter: ET K Elements that contain the codes NO, history section of the PNR. In addition, associated Elements, suc or FB element, are updated or removed From the PNR and re-display the PNR on your screen, Enter: ER K Note: Please cancel all ‘’ HX ’’ segm ents from the Am adeus PNR. d to rem ove ‘’ HX’’ segm ents from the PNR, airline agency. I f faile m ay raised the ADM’S to travel 47
- 48. Am adeus Qatar Training Services ring the current PNR session. es any record of the PNR from e system. Any entries that are on the screen remain until the screen is entry: I G esp nse: I gnore Transaction The ignore entry disregards all entries made du During PNR creation, the ignore entry remov th cleared. Basic System R o -I GNORED For a new ly cre - ated PNR -I GNORED-ABC1 2 3 For a retrieved PNR When you want to ignore current updates to an existing PNR and have the PNR ut any modification, enter: I R celin lement ivided in to three ca es: Nam e redisplay on your screen in its original form witho Can g PNR e s are d tegori - Elem ents - Flight Segm ents - Other You make th E) to mo gle o ents om the face of a PNR to PNR history. When you cancel an itinerary element, a message is sent to the vendor (Air Line, Car, Hotel, etc.). ry t request element on the line 6: SX6 e cancel entry (X ve sin r multiple active elem fr To cancel Element on line 2 , enter: XE 2 You make the cancel itinerary entry (XI) to cancel all active itinera elements of the PNR: XI You cancel Sea 48
- 49. Am adeus Qatar Training Services trieve and display an active PNR or to redisplay a PNR during the current session. All PNRS for w hich the agency or another office defined by security has Retrieval The retrieve PNR transaction is used to re A travel agency can retrieve: - responsibility - Containing PTAS that it created - That other offices in the sam e chain created Retrieving a PNR By Record Locator All agents can retrieve PNRS for which they are responsible, or for which an EOS agreement is in place, by entering: RTW 4 RQL4 Explanation RT Transaction Code W4RQL4 Record Locator Retrieving a PNR By Surnam e This entry is limited to the office with responsibility for the PNR. For an exact search, enter the full name. For example: RT/ SMI TH/ J Explanation RT Transaction Code / SMITH/ J Slash followed by name or group name xplanation Retrieving a PNR By Alphabet Retrieve PNR For Partial Name or Alphabet, Enter: RT/ S E ransaction code RT T / S Slash followed by partial name or alphabet Retrieving a PNR from Nam e List Display o display a PNR from a list displayed by another retrieval entry, nter: RT 2 (2 Is the Reference Number) efore or after modifying the displayed PNR, enter: RT 0 T e To redisplay the list b 49
- 50. Am adeus Qatar Training Services ber and Nam e LNASSAR Retrieving a PNR by Flight Num To Display a PNR by Flight Number and Name, Enter: RTQR0 0 1 / 2 3 DEC-A Explanation RT Retriever transaction code QR001 Flight number / 23DEC Slash followed by date -ALNASSAR Dash followed by passenger name Retrieve specified elem ent in PNR RTA Air Segment RTH Hotel Segment RTC Car Segment RTX Hotel & Car RTI Itinerary RTG OSI & SSR RTN Name RTR Remarks RTB Itinerary Remarks RTJ Contact RTK Ticketing RTF Fare Element RTP Passenger Info RTO Option RTW Group Itinerary RTRRX Corporate Remarks RTN,F,K,I Several Options RTTN Active Ticket Number Retrieving a PNR by Flight Num ber een created for a specific flight and date. Only the PNRS that you are allowed to retrieve individually appear in the list. To list all NRS for A flight on a Specific date, enter the date after the flight number. r example: LP/ BA9 0 2 / 1 0 OCT/ LHRFRA xplanation The PNRS that have b P Fo E P Transaction Code L / BA902 Slash followed by the airline code and flight number / 10OCT Slash followed by the date LHRFRA Origin and Destination Airport codes Retrieving a PNR from List of Flight Search Display tion code LP llowed by the line number for the PNR in the Display, for example: LP 0 0 2 To redisplay the search by flight display, enter: LP 0 LP/ QR0 0 1 / 1 5 DEC-D Display list of passenger for specific date You can retrieve A PNR from A search by flight display using the transac fo LP/ QR0 0 1 / 1 5 DEC/ DOHLHR Specific board and off point LP/ N( M) Passenger surname starting with letter M MPLM Move to previous list multi 50
- 51. Am adeus Qatar Training Services Steps To Create a PNR Follow ing are the steps to create a PNR. Display the Availability / Schedule Entry: AN1 5 OCTDOHDXB - or – SN1 5 OCTDOHDXB System Response: Sell the Air Segm ent/ Segm ents vailability display, For Exam ple: of availability display) in ‘’V’’ Sell the Air segm ent / segm ents from the a Sell ‘’3 ’’ seats on ‘’EK8 4 2 ’’ ( Line Num ber 5 class. Entry: SS3 V5 System Response: 51
- 52. Am adeus Qatar Training Services Enter the Nam e Single Nam e: NM1 ALNASSAR/ KHALI FA MR Sam e Fam ily Nam e for 2 Passengers: NM2 ALNASSAR/ KHALI FA MR/ MARI AM MRS Child Nam e: NM 1 ALNASSAR/ THAMER MR( CHD/ 0 1 JUN0 6 ) I nfant Fam ily Nam e as Adult: NM1 ALNASSAR/ MARI AM MRS( I NF/ NOORA/ 1 6 JUN0 9 ) I nfant Fam ily Nam e different from Adult: NM1 ALNASSAR/ MARI AM MRS( I NFSHEI KHA/ NOORA/ 1 6 JUN0 9 ) System Response: Enter the Contact Details elephone contact of passenger: APH- DOH 4 4 4 3 8 8 8 C/ O ZAFAR ravel Agency Contact: AP ( Press ENTER key) -m ail contact: APE-abc@abc.com ystem Response: T T E S 52
- 53. Am adeus Qatar Training Services angem ent Option Enter the Ticket Arr Ticket arrangem ent, No Tim e Lim it: TKOK - OR - Ticket arrangem ent, w ith Tim e Lim it: TK TL1 0 OCT/ 1 2 0 0 System Response: Enter the Received From Elem ent Received from ( contact person’s nam e) : RF MR KHALI FA System Response: 53
- 54. Am adeus Qatar Training Services End Transaction to Save the PNR End Transaction to save changes: ET - OR - End Transaction to save changes and redisplay PNR: ER System Response: 54
- 55. Am adeus Qatar Training Services d remarks in a PNR, any madeus user that has access to the PNR can read all general remarks. A PNR can contain a maximum of 127 general remarks, and, each remark can have up to 124 characters. Entry: RM PLS MAI L TKTS TO PAX Confidential Rem ark A Confidential Remark is a comment in a PNR that can only be viewed when the PNR is retrieved in the office where the message was entered. Entry: RC VI SI T I S CONFI DENTI AL tinerary Rem ark dd remarks to the rks added elow their ociated to ary remarks print at the bottom f the itinerary below all of the segments. ntry: RI R LI MOUSI NE TRANSFER FROM AI RPORT TO HOTEL/ S3 CHAPTER 6 General Rem ark The General Remark command is used to loa A I The Itinerary Remark, as its name suggests, is used to a PNR that will appear on the clients printed itinerary. Itinerary rema to the PNR that can be segment associated, and will appear just b associated segment of the printed itinerary. They may only be ass flight segments however. Un-associated itiner o E 55
- 56. Am adeus Qatar Training Services information) element contains special information s s ry it in a o 127 ts. Other Service I nform ation ( OSI ) An OSI (other service regarding a passenger or passengers in the PNR that is sent to the airline that appear in the itinerary. An OSI element is not a service request and doe t require confirmation from the airline. no The mandato ems in an OSI entry are the transaction code OS and the two-letter code of the airline to which the information is to be sent. If the OSI element is for all airlines in the itinerary enter YY as A common code. The entry can contain a maximum of 68 characters. A PNR can conta maximum f OSI elemen OS EK VI P COMPANY PRESI DENT Basic Entry: n: Explanatio OS Transaction code EK Specified airline specified for the OSI essage m VIP COMPA Y SIDENT OSI text N PRE System Response: 56
- 57. Am adeus Qatar Training Services pecial Service Request ( SSR) rovide a ent in the PNR and a o Create SSR elements for all flight segments in an Amadeus PNR, you ML rvice Request for FOI D o create an SSR for a FOID as a passport number, S An SSR (special service request) is an application to an airline to p particular facility for A Passenger or passengers. A special service request is ade using an SR entry, which generates an SSR elem m request message to the airline or airlines Concerned. A PNR can contain a maximum of 127 active SSR elements. T enter SR followed by a four-character service code. For example request for vegetarian meal, Enter: SRVG For IATA-Meal Codes Enter: HE MEAL CODE Special Se T Enter SR FOI D EK HK1 -PP1 2 3 4 5 6 7 / P1 System Response: pecial Service Request for Passport ( API S) ntity Card information (API S): 2 3 4 5 6 7 -USA-0 4 FEB6 7 -M- S To create an SSR for passport / ide SR DOCS QR HK1 -P-GBR-1 1 5 DEC0 9 -JACKSON/ MI CHEL- H/ P1 57
- 58. Am adeus Qatar Training Services .D) ill have to send mandatory passenger data to the TSA (Transport and Security Home Security. Hence effective 1st (Secure Flight assenger Data) for any flights to US in the PNR. er Secure Flight Passenger Data through SR DOCS in the Passenger's Name (as per Passport), Date of at least 72 hours before the flight. The Format/ Entry for s as follows: Secure Flight Passenger Data ( S.F.P In Compliance with the Secure Flight Program, airlines w Adm inistration) - US department of October 2010 all travel agents must enter the SFPD P Travel agents must ent must conta entry which Birth, and Gender this data i SRDOCS AA HK1-----30JUN73 -DAVE/P1 -M--SMITH R T ) S ransaction code (Mandatory DOCS SSR code for APIS primary travel document (Mandatory) AA Airline code where message to be sent (Mandatory) HK Action code (HK only) (Mandatory) 1 Number of services requested (Mandatory) ----- 5 dashes 3 0 JUN7 3 Date of birth in DDMMMYY-format (Mandatory) -M 1 Dash with Gender Indicator (Mandatory) - M for Male, F for Female, MI for Male Infant, FI for Female Infant, -- 2 Dashes SMI TH Travel document surname (Mandatory) DAVE Travel Document First Given Name (Mandatory) / P Passenger Associ 1 ation (For a Multi-Passenger PNR) SYSTEM RESPONSE: SSR DOCS AA HK1////30JUN73/M//SMITH/DAVE/P1/S3 Note: At ticket issuance time, system first checks if segments are SECURE FLI GHT relevant, if the absence of SR DOCS entry in the required PNR will restrict the ticket issuance. 58
- 59. Am adeus Qatar Training Services yer programs to passengers who travel often on rline rams vary from airline to airline, each offering special ers. Each frequent flyer is assigned an individual catio e airlines maintain a database with frequent flyer in A wing information: enge m e and Given Nam e or I nitial Frequent Flyer irline Many a s offer frequent fl their ai . These prog features to their frequent fly identifi n number. Som records madeus containing the follo 1 - Pass r Fam ily Na 2 - Frequent Flyer I dentification Num ber 3 - Frequent Flyer Priority Num ber. To display the table of airlines that have agreements, enter: VFFD You can use transactions for frequent flyer passengers: o display the name of a passenger as it is stored in the frequent flyer tabase of an airline, Enter: FFD create a name element and enter a frequent flyer SSR FQTV element for ileage accrual, enter: FFA the name element for the frequent flyer has already been entered in the PNR and you only want to enter the SSRFQTV element for mileage accrual, ter: FFN reating a Frequent Flyer SSR Elem ent FN ( Airline Code) – ( Frequent Flyer Account Num ber) name element that is already in the T da To m If en C F This entry creates an SSR FQTV for a PNR. When there is more than one name element in the PNR, passenger association is mandatory in the entry. FFN EK-1 2 3 4 5 6 7 8 9 / P1 Explanation: FFN Transaction Code QR Airline code -123456789 Dash followed by the frequent flyer number / P1 Slash followed by passenger name element number Manual Entry: SR FQTV QR-QR1 2 3 4 5 6 7 8 9 / P1 59
- 60. Am adeus Qatar Training Services dvance Seat Request equest is an application to an airline to reserve specific seating at booking time for a passenger or passengers. Advance seating request entries can only be made for flight segments with one of the following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a maximum of 127 seating SSR elements. asic Seat Request – Non Sm oking o make a basic request for a non-smoking seat, enter: ST asic Seat Request – Sm oking o make a basic request for a smoking seat, enter: ST / S o specify a preferred part of the aircraft, add one or m ore of the ollow ing area codes Window A An advance seating r B T B T T f W A Aisle B Bulkhead To request smoking window, enter: ST / S/ W o request specific seat number, enter: ST / R/ 1 2 A eat Map Display he display seat map entry shows the layout of the aircraft cabin for a articular flight and class. This is used to facilitate advance seating requests. Entry: SM QR0 0 1 / F/ 1 2 MAR DOHLHR o display seat map for segment 8, enter: SM8 T S T p Seat Map Display from PNR Flight Segm ent T Explanation: SM Transaction Code 8 Flight Segment Number 60
- 61. Am adeus Qatar Training Services egm ent departure date is specified, it will be ent. AC2 Open Flight S Enter an open segment, instead of booking an air segment, when you do not know all the details of a passenger’s flight plans but you still want to complete, price and ticket the itinerary. In the open segment, you can specify the departure and arrival cities. If the printed on the ticket. Flight number is required for open segm Entry: SOB 5 NOVLHRJFK Explanation: SO Transaction Code BA Airline Code C Class of Service 25NOV Departure date (optional). LHR Departure City JFK Arrival City System Response: 61
- 62. Am adeus Qatar Training Services rrival Unknow n - ARNK n arrival unknown segment is an information segment you enter in the PNR maintain segment continuity. Arrival unknown means that the method of ansportation from the destination of one segment to the origin of the next egment is not known or the arrival city of the previous segment does not atch the departure city of the next segment in the itinerary, or the arrival is y unspecified transport, Entry: SI ARNK f you know the arrival date, you can add this to your entry. SI ARNK1 8 OCT xplanation: A A to tr s m b I E I Transaction Code S ARNK Arrival Not Known Indicator 1 8 OCT Arrival Date (Optional) System Response: 62
- 63. Am adeus Qatar Training Services R to a the . ueue to ow n Office on today’s Date NTRY: OP/ FREE TEXT xplanation: Option Queue The option element is used to place a newly created or retrieved PN specified office on a specified queue on a specified date. The option element entry consists of the transaction code op, followed by identification of the office where it is to be queued and the date on which it is be queued to Q E E Transaction Code OP / FREE TEXT Optional free-flow text, preceded by optional slash ueue to ow n Office on Specified Date NTRY: OP 1 0 OCT/ FREE TEXT xplanation: Q E E P Transaction code O 10OCT Queuing date / FREE TEXT Optional free-flow text, preceded by optional slash System Response: 63
- 64. Am adeus Qatar Training Services Se m e g ent was originally booked in Amadeus. You can gm ith confirmed status codes. Enter, for Reconfirm ing g nt You can reconfirm a se m that only use this entry for se ents w example: Entry: 3 / RR Explanation: 3 / Segment Number, Followed By Slash RR Status Code for Reconfirmed Segment Note: Please Check the Line Num ber before Reconfirm the egm ent S 64
- 65. Am adeus Qatar Training Services Manually I nsert Ticket Num ber The manual E- ticket number (FHE) entry is necessary for either of the following reasons: - Tickets have not been issued by the system autom atically - Ticket have been issued autom atically but you need to re-enter ticket num bers When you enter an FHE element, the ticket number is sent automatically to the airlines in the itinerary that have agreed to receive them. If the airline in your itinerary does not support automatic ticket number transmission, you must send the ticket number to the airline manually or call irline. For example: FHE I NF 0 0 5 1 2 3 4 5 6 7 8 9 0 -9 1 / S3 -7 / P2 a Explanation: Transaction code FH E Electronic ticket indicator I NF Passenger type indicator (PAX or INF) (optional) 0 0 5 Three-digit airline code 1 2 3 4 5 6 7 8 9 0 Ten-digit document number. - 9 1 Hyphen and last two digits of the last / S3 -7 Segment association (if applicable) / P2 Single passenger association (if more than one Passenger) 65
- 66. Am adeus Qatar Training Services ng n on local printer press print creen button on your key board or press CTRL + P. To print an existing PNR n default printer, enter the print transaction code W R followed by either an (All) or S (Screen). W RA Prints the entire PNR Printi To print currently displayed PNR or 1st scree s o A - - W RS Prints the first screen of the PNR he Retrieval Entry: W RA/ RT (Entire Currently Displayed PNR - Whole PNR) W RS/ RT (Currently Displayed PNR - 1st Screen) rinting Options isplay Basic Itinerary I BD T P D Extended Itinerary I ED Print Basic Itinerary I BP Print Extended Itinerary I EP Print Joint Extended Itinerary I EPJ Print Travel Insurance voucher I VP Print Specific TST W RA/ TQT/ T2 Print Fare Note RA/ F W 66
- 67. Am adeus Qatar Training Services History Every R tha ed histo inform is a record of the creation of the PNR and o ations, Cancellations and deletions that are subsequently made to it. The system updates PNR history at each end of rans n ent he PNR header line appears at the top of the history. Subsequently, each ctivity in the PNR is listed as a numbered element. The number for each lement indicates when that activity was performed. Activities that are ssociated with the creation of A PNR are numbered 0 0 0 ; activities from the rst retrieval of the PNR are numbered 0 0 1 , from the second retrieval 0 0 2 , nd so on. Each retrieval and set of modifications is called a step. or Exam ple: PN t is created in the Amadeus central system has associat ation. The historical information rical f any additions, modific t actio ry. T a e a fi a F When an element is modified, cancelled or deleted, it appears in history with two numbers. Exam ple: The numb ginally nter in th ndicates when the odification, cancellation or deletion was made. first er (0 0 1 ) indicates the stage at which the item was ori e m ed e PNR. The second number (0 0 1 0 ) i 67
- 68. Am adeus Qatar Training Services o display the entire history of the current PNR, without queue history, nter: RH istory Options: ou can choose to display a partial PNR History: HA Air Segments T e H Y R RHH Hotel Segments RHC Car Segments RHX Except Air Segments RHF Fare element RHR Remarks element RHJ Contact element RHK Ticketing element RHP Passenger Info RHO Options RHS4 For specific segment of PNR RHN Name Elements RHG General Facts (SR, SK, OS) RHQ Queue RHI Itinerary Segments RLH Record Locator RTTN/ H Ticket Numbers (Active & Historical) 68
- 69. Am adeus Qatar Training Services ent Co History Elem des Code Description AB Added Billing Address AE Added Individual Security Element AF Added Fare Element AM Added Mailing Address Element AN Added Name Element AO Added Option Element AP Added Phone Element AQ Added Address Verification Element AR Added Remark/ Confidential Remark Element AS Added Element Containing Status Code, Except SSR AT Added Ticketing Arrangement Element CB Changed Billing Address Element CE Changed Individual Security Element CF Changed Fare Element CN Changed Name Element CO Changed Option Element CP Changed Phone Element CQ Changed Address Verification Element CR Changed Remark Element CS Changed Status Code CT Changed Ticketing Arrangement CW Changed Waitlist DL Deleted Element NT Name Transmitted, Groups Only OA Added OSI Element OC Changed OSI Element OE Original Security Element 69
- 70. Am adeus Qatar Training Services Code Description ON Original Name Element OS Original Air Segment OX Cancelled OSI Element QU Queue Update RP Changed Responsibility SA Added SSR Element SP Split Party SX Cancelled SSR Element TC Time Change XB Cancelled Billing Address Element XE Cancelled Individual PNR Security Element XF Cancelled Fare Element XM Cancelled Mailing Address Element XN Cancelled Name Element XO Cancelled Option Element XP Cancelled Phone Element XQ Cancelled Address Verification Element XR Cancelled Remark/ Confidential Remark Element XS Cancelled Element Containing Status Code, Except SSR XT Cancelled Ticketing Arrangement Element 70
- 71. Am adeus Qatar Training Services CHA he segment re-book commands are also known as the "Should Be" segme ¾ Class of service in one or m ore segm ents ¾ ¾ Com bination of both class and date ou cannot make changes to open segments, information segments, non- articipating airline segments, passive segments and group PNR's. The SB mmand cancels the existing segments and re-sells the segment using the ew information. The system automatically cancels all elements that were gment associated to the segment(s) being re-booked. If the system is nable to confirm the new flight it will automatically display an availability PTER 7 Segm ent Re-Book T commands due to their command identifier SB. You may re-book existing nts in a PNR to change a: Date in one or m ore segm ents Y p co n e s u screen for the date requested. Com m and Description SBY Re-book entire itinerary in Y Class SBC Re-book PNR elem 2 ent 2 only in C class SBC ,5 Re-book PNR 2 elements 2 and 5 in C class. SBY -6 Re-book PNR Elem 3 ents 3 through to 6 in Y class SBY2 / C4 / M5 Re-book element 2 in Y, element 4 in C and 5 in M class SB1 9 JUN Re-book entire itinerary for the specified date SB1 8 AUG4 Re-book element 4 for the specified date SB1 4 MAY2 ,4 Re-book elements 2 & 4 for the date specified SB1 8 APR3 -5 Re-book elements 3 to 5 for the specified date SB2 3 AUG2 / 2 4 AUG3 Re-book element 2 and 3 for different specified dates SBY1 0 JUN Re-book entire itinerary specified class and date SBF1 9 DEC4 Re-book element 4 for specified date and class 71
- 72. Am adeus Qatar Training Services opy / Clone PNR to R. The actual elements that are copied from one PNR into nother depend on the kind of entry you use (RRN, RRA, RRI or RRP). In lso specify options that select which data is to be he copy PNR transactions are as follows: om m and Description C With the copy PNR entry, you can copy data from a retrieved PNR in order create a new PN a some cases you can a copied. T C RRN Copy PNR RRA Copy PNR and Create an AXR link RRI Copy Itinerary Elements RRP Copy Passenger data I ndividual PNR Security Amadeus PNR security allows you to set up special security rules so that one or more offices can access a PNR. The PNR security functions may allow access to a PNR even when there are no other special agreements in place, and can override agreements that are contained in the current security tables. PNR security allows you to share PNR iewing and/ or updating capabilities, without changing PNR ownership. ent he PNR security element is unnumbered, and can only be created or ponsible office. You can store up to five security agreements per PNR per entry, each of this containing office identification nd the access mode to be applied to the office. Read Access ( R) This code is for read access only. With this mode you are able to only retrieve and view the PNR, but no updates are allowed. Read/ W rite Access ( B) This code is for read and writes access. With this mode you are able to retrieve PNRs, view them, and make any required updates. v Steps to Creating PNR Security Elem T modified by the res a The following table describes the access modes you can use: 72
- 73. Am adeus Qatar Training Services o Access ( N) any PNR, security agreement. ptions N This code is for no access. With this mode you cannot retrieve regardless of an extended O Create Security element in the PNR, Entry: ES DOHQR2 9 0 0 -B Cancel Security element in the PNR, Entry: ESX Display Security Element in the PNR, Entry: ESD Splitting a PNR f you want to modify A PNR that has already been stored, you will need to plit it. As the word split implies, you then create two separate PNRS, the riginal or parent PNR, and the associate PNR. ou split a PNR when you wish to rebook a separate itinerary for one or more assengers. In so doing, you separate them from the original PNR, because ll passengers in a PNR must have identical flight itineraries. he procedure to split a PNR consists of the follow ing steps: . Enter the transaction code SP followed by the number of the name element to be split., To split multiple names, enter the transaction code SP followed by the individual name element numbers or a range of name element numbers. The system displays a PNR for the name elements that you have just split. This PNR is temporarily identified as the * Associate PNR* . . Enter a received from element (RF) for the associate PNR. . Make the end transaction and file entry (EF) on the associate PNR. The system displays the original PNR with the temporary identifier * Parent PNR* . . Enter a received from element (RF) for the parent PNR. tion (ET) on the parent PNR. I s o Y p a T 1 2 3 4 5 . End transac 73
- 74. Am adeus Qatar Training Services R Passengers) Steps to Splitting PN 1 - SP 3 or SP 3 ,4 ( Split the Require Passenger / 2 - RF Zafar ( Received From ) 3 - EF ( End Of File) 4 - RF Zafar ( Received From ) 5 - ET ( End Of Transaction) Following are the steps to split the Passenger/ Passengers or Example: The PNR originally was booked for Three Passengers F Now Passenger 1 and 2 would like to change the return reservation, the Select the Passenger / Passengers to split from displayed PNR, Entry: SP1 , 3 following are the steps to split the PNR. tep 1 : S System Response: 74
- 75. Am adeus Qatar Training Services Step 2 : Save th RF MR KHALI FA ons e Changes, Received from, Entry: System Resp e: y: EF ystem Response: Step 3 : File the Associated PNR, Entr S Step 4 : Save the Chan ALI FA stem Response: ges, Received From, Entry: RF MR KH Sy 75
- 76. Am adeus Qatar Training Services o complete the Process, Entry: ER Step5 : End the Transaction t System Response: Please don’t Cancelled/ Modified the PNR until both PNRs have w Airline Record Lo system . Note: the ne cator return from host Airline 76
- 77. Am adeus Qatar Training Services rtant that you work your queues regularly. You can use queues environm ent CHAPTER 8 Am adeus Queues It is very impo to do the following: - Sim plify your w ork - Organize your w orkload - Send PNRS and m essages to queues in your office and to branch office queues - W ork on PNRS and m essages that require further action PNRS may require further action for the following reasons - Segm ents, services, options, or seats from a w aitli : confirm ed. st have not yet been - The office responsible for the PNR has changed. - There has been a change in the flight segm ent. - There has been a change in the ticketing arrangem ent. - The ticketing tim e lim it has expired. - There has been a change in the group PNR. Each airline and travel agent is placement of PNRS and message provided with a queue bank for automatic s. elps you to manage rvations. The Queue system sorts isions ueue Num bers ueue Numbers are assigned automatically by the system. They correspond the type of action required in the PNR. ategories ueue Categories are a sub-division that divide PNRS in the same queue corresponding to the exact action required in the PNR. S in the same queue in the same category according The Amadeus Queue system is an electronic diary that h your travel office’s messages and rese reservations and messages into three div Q Q to C Q Date Ranges Date ranges divide PNR to the urgency of the action required. 77
- 78. Am adeus Qatar Training Services types: QUEUE PURPOSE Am adeus Queue 0 - GENERAL Miscellaneous queue. When a specific queue is not specified PNRs automatically placed on the general queue. 1 - CONFO Confirmation on segments and/ or services. Advice codes KK UU UN NO UC US Status codes HK HL DL HN 2 - KL Confirmation from Waitlist. Advice codes KL Status codes HK 3 - OPTI ON Option elements entered in the PNR. 4 - RPCHNG PNRs whose office responsibility has been transferred to your office. 5 - RATES Not for Qatar Market 7 - SKEDCHG Schedule Change advised from an airline. 8 - TKTG Ticketing/ Time Limit on date mentioned in the TK element. 9 – OA CTRL Queuing field on the PNR is that of the airline. 1 2 - XTL Expired Time Limit i.e. from previous day/ days on which no timely action has been taken. PNR will not get cancelled if the time limit has expired. 2 3 - RQR If segment still shows HN status code after 24Hrs. 2 5 – MLI ST Pre-flight 2 6 – MLI ST Pre-flight 9 4 – MSG-CP Follow up messages stored in Customer Profiles 9 6 – MSG-PDR Past Dated Records 9 7 - MESSAGE Messages Range Code ate ranges divide PNRS in the same queue in the same category according e action required. Date Range Code Description D to the urgency of th D1 Date Range 1 Today plus two days in future D2 Date Range 2 Three to Five days, from current date D3 Date Range 3 Six to Eight days, from current date D4 Date Range 4 None days and beyond, from current date 78
- 79. Am adeus Qatar Training Services ueue Count ou can request a queue count display for: T - A Queue count for all queues, categories, and date ranges, with active NRS or messages. TQ - A Summary Queue count for all activated queues. ueue Display options TQ : Queue Total: All Queues (Without Categories/ Date Ranges) Q Y Q P Q Q Q QT : Queue Total: Queues with categories, date ranges QT/ DOHQR2 1 2 0 : Queue Total: Another office QC0 CA : Queue Count 0, categories active QC1 CE : Queue Count 1, Categories every thing QC1 C3 : Queue count 1, Category 3 QCA : Own sign associated queues/ categories with messages (if Active) QCC : Own sign associated without messages To start processing queues in the queue bank, enter: QS ou must include the queue number in your entry. You can also include: specific category and date range to start processing after making a QS ntry, Queue start 97 (Default C0, D1) Y A e QS9 7 QS0 C1 D2 Queue Start 0, Category 1, Date Range 2 QS/ DOHQR2 1 2 0 / 2 C0 D2 Queue Start, Another office, Category1, Range 2 Queue Options QV Display a list of PNRS on specific Queue QN Deletes the PNR / MSG and displays the next one QI Ignores the PNR / MSG and exits the queue QD Delays the PNR / MSG to the delay queue and displays the next QF Ends transaction on the PNR and exits the queue ET Ends transaction on the PNR and displays the next PNR QE Places a PNR/ MSG on queue QM laces a PNR / MSG on multiple queues P RT Redisplays PNR if screen is cleared QU Redisplays message if screen is cleared 79
- 80. Am adeus Qatar Training Services e e l te) Queue Delay xt PNR: QD To retain the PNR in the Queue and redisplay n QD1 5 DEC Queue Delay with a date (Back to Queu ater on that da QDF Queue Delay, Finnish working with queues Queue Rem oving o remove the current PNR or message from the queue, enter: QN fter you make a QN entry, the system displays the next PNR or message. To nd transaction on a PNR before removing it from the queue, use the ET ntry instead of QN. or message queues only, to remove the current message and exit the queue nter: QNF ueue I gnore o exit the queue, enter: QI lacem ent in Queue ollowing options to place the PNR in the Queue pecific Queue QE4 0 C1 T A e e F e Q T P F S Specific Office QE/ DOH1 A0 9 8 0 / 4 0 C1 Sending Queue Message S ng t gh Queue to Amadeus user: > DOH1 A0 9 8 0 ( Use Tab Key for Next Line) endi he Message throu QE/ / 9 7 s a rom Training Room This i test message f e ig ree Flow Text Pleas nore it………………. F RD REGA S // (Enter) 80
- 81. Am adeus Qatar Training Services Travel You can use two different formats to find information in guided mode. You can use a four-letter Transaction or TI / , followed by the full Word for the i atio a Information I nform ation nform n you need: TI FV -or- TI / Visa Vis alth Inf rmation TI FH TI / Health He o TI FA TI / All Visa and H Inf ealth ormation For Visa In S m R formation, Enter: TI FV yste esponse: Explanation: ger’s Nationality (En NA Passen ter a Country Code or City Code in the Country) AR Alien R ntry Code of Current Residence) esidents (Enter the Cou DE Destination Point (s) (Up To Ten Airport Codes) TR Transit/ Transfer Points (Up To Ten Airport Codes) For Exam ple: 81
- 82. Am adeus Qatar Training Services N the Cu ys and type inform ation as per field w ill ge ve dow n next page Type MDTI . ystem Response: ote: Move rsor w ith Help of Aero ke t Travel inform ation for m o S 82
- 83. Am adeus Qatar Training Services HAPTER 9 m adeus Fares here are several features for Amadeus Fares and Pricing. You can look at re displays, price a PNR in several ways, and create Transitional Stored ickets (TSTs). madeus Fare entries are divided into two types of transactions: FQ The Fare Quote transaction display information based on the data contained in an entry. No PNR requires. FX The itinerary pricing for specific itinerary a PNR requires. ransaction code for Display Fare: FQD (No PNR require) C A T fa T A ƒ ƒ T Transaction code for Price Itinerary: FQP (No PNR require) Transaction code for Price Itinerary and No Ticket Record / image saved: FXX (PNR require) Transaction code for Price Itinerary and Ticket Record / image saved: FXP (PNR require) 83
- 84. Am adeus Qatar Training Services / Follow -up Fare Quote Follow -Up Entries Entry Requests PNR Main FQA IATA rate of exchange No Main entry FQC Convert currencies No Main entry FQB Bankers rates No Main entry FQM Mileage calculation No Main entry FQO Mileage with published global routes No Main entry FQX Excess baggage charge calculations No Main entry FQD Fare display No Main entry FQS Booking code information No Follow-up entry FQN Fare note No Follow-up entry FQK Fare breakdown No Follow-up entry FQR Fare routing No Follow-up entry FRM Extra mileage surcharge band No Follow-up entry FRC Convert fare display amounts to another No Follow-up entry currency FQP Informative pricing No Main entry FQQ Fare components of a quoted fare (after FQP) No Follow-up entry FQU Calculate fare combinations (after FQP) No Follow-up entry FQE Encode and Decode corporate contracts (negotiated fares) No Main entry FQF Display fare note from fare driven availability No Follow-up entry FQZ Passenger facility charges information No Main entry FQL A list of all existing fare request type codes, and passenger type codes No Main entry I tinerary Pricing Entries Entry Requests PNR TST Creation FXP Itinerary pricing Yes Yes FXX Itinerary pricing Yes No FXT Select and stores the fare with the PNR when multiple fares are offered (as a follow-up entry after FXP/ FXX) Yes Yes 84
- 85. Am adeus Qatar Training Services I S Pages for Fare Quote ou can find relevant information for Fare Quote in the Amadeus Information ct Displays A Y System(AI S). Subje GGFQTRBD oking code information General bo GGFQTQRRBD cific booking code information Airline spe GGFQTQRRBD GGFQTLHRBDD GGFQTSKRBDE GGFQTAFRBDI Booking code information for a specific airline and a specific D Domestic I International geographical area. The geographical areas are: E Europe GGFQTTAX General Tax information GGFQTPFC Passenger facility charges information GGFQTDI S General discount information HE TAX Summary of tax-related entries 85
- 86. Am adeus Qatar Training Services Fare Quote o request a fare display for DOHA and Dubai on Emirates, E DOH S e Display - FQD T nter: FQD JNB/ ASA ystem Respons : 86
- 87. Am adeus Qatar Training Services are Quote Display Explanation LI NE 1 : F The Fare quote entry re LI NE 2 : display as entered. Indicates the airl in these fares (AF, EK, ET, EY, GF , I Y , KL , LH, MS,O ( / YY* AC, AF, AG, AK, A0 , 6 , DL….. 9 X) listed after the common fare (/ YY* ) code do not participate in Y fares. riers and Airports. Surcharge may apply means many routing is not in mileage. LI NE 1 3 : ines that participate S,QR,SV,TK ) . The airlines C Y Tax May apply because Taxes are depends on car Contain the rate of exchange and the rounding information. Theses rates of xchange are for fares filed in a national currency of origin city. e 87
- 88. Am adeus Qatar Training Services I NE 1 4 : L ƒ The current date (0 5 OCT1 0 * * 0 5 OCT1 0 ) ƒ Fares for an airline was specified ( SA ) ƒ Normal and Special fares ( NSP ) ƒ Fare based on a specific global routing indicator ( EH ) ƒ Ticket point mileage (TPM 3 8 7 7 ) ƒ Maximum permitted mileage (MPM 46 5 2 ) LI NE 15: 88
- 89. Am adeus Qatar Training Services he following table explains the above you can find in the international fare isplay: Header Contains T d LN Line num ber FARE BASI S Fare Basis The fare basis code can give you information about the type of fare, type of passenger, class of travel, minimum and maximum stay, travel. date. ffective date. reservation restriction, seasonality, and days of A special character before the fare basis indicates the following: * An asterisk indicates a future effective date. The fare is valid for travel on or after the effective - A dash indicates same day e ) A closed bracket after the fare basis indicates that the fare is valid in one direction only / Constructed fare. OW One-w ay fare QAR Currency code RT Round trip am ount B Booking class PEN Penalty inform ation This can be: NRF Non-refundable P5 0 50% penalty a lies - A minus sign indicates no pen lty app + A plus sign indicates more restrictions apply 89
- 90. Am adeus Qatar Training Services Header Contains DATES / DAYS The display contains up to tw o lines of date / days restriction. the fare note/ rule ) A closed bracket indicates that seasonality applies to out-bound travel. s that seasonality applies to The restriction types are: S Seasonality L Ticket only on this date A Ticket on or after this date B Ticket on or before this date E Travel effective on or after this date O Originate travel on or before this date F Final travel must commence by this date C Complete all travel by this date X Fare cancelled on this date M Modified fare T Ticket/ travel future effective date + A plus sign indicates that more restriction applies. To see more date restrictions, check ( An open bracket indicate . In-bound travel AP Advance purchase requirem ents + A plus sign indicates that more requirements apply. To see any more advance Purchase Requirements check the fare note/ rule. - A minus sign indicates none apply. 90
- 91. Am adeus Qatar Training Services Header Contains MI N Minim um purchase requirem ents + A plus sign indicates that more restrictions apply. - A minus sign indicates none apply SU Indicates the Sunday rule MAX Maxim um stay restrictions + A plus sign indicates that more restrictions apply. ore maximum stay restrictions, you need to check To see any m the fare note/ rule. - A minus sign indicates none apply R M MPM fare ng fare Routing I nform ation R Routi LI NE 16- : The display shows fares sorted highest to lowest 91
- 92. Am adeus Qatar Training Services Fare Quote Display Options Fare display for origin city and CRT location for current date: FQD DXB Origin city different from CRT location for current date: FQD DXBBAH Fare irline for current date: FQD DOHAMM/ AGF display for specific a Fare display for specific class for current date: FQD DOHAMM/ CF Fare display for front cabin: FQD DOHDXB/ KF Display fares in NUC: FQD DOHMI L/ R,NUC Sho – lowest to highest for pper display all Amadeus Participating airlines: FQD DOHLON/ S S or spe FQD DOHPAR/ D1 5 EC pecific date f cific city pair: D Specific past date fo FQD r specific city pair: DOHLON/ D0 1 MAY1 0 Exact outbound travel: FQD DOHMUC/ D3 0 DEC* Range for travel dat NOV e starts: FQD DOHNYC/ D1 0 NOV* * 3 0 Exact outbound and inbound travel date: FQD DOHLON/ D2 5 NOV* 1 0 DEC Fares shown in lowe for specific airlines: FQD DOHLON/ AQR st to highest / I X D one-way far FQD DOHNYC/ I O isplay es only: Display Round trip f R ares only: FQD DOHLON/ I Display Half round t FRABUD/ I H rip fares in NUC: FQD Display fares and th FQD DOHLHR/ R,AT e Taxes: Display Private Fare DOHCMB/ R,U s (Uni Fares): FQD Fare Quote N Fare Quote Notes f . You can also tion for specific country. You can request fa ¾ Line Numbe e Quote display ¾ Fare Note N FQN5 D re quote display line 5 otes contain the rules and conditions that apply to a specific are display the tax informa re quote notes from fare quote display by: r from the Far umber isplay the fare note of fa FQN5*LI Display list of f on line 5 are note index for fare FQN5*PE D for fare on line 5 isplay Penalties rules FQN A200 Display Fare Quote Notes for rule A200 FQNTAX/QA Display Country tax information for Qatar 92
- 93. Am adeus Qatar Training Services Fare Quote Routing The Fare quote routing command is used to display the applicable routing for particular fare. FQR2 Display routing information for fare display line 2 Follow -Up Entries after Fare Quote Display Fares display in NUCs from a Local currency display: FQDN ( After Display FQD) Fares display in Local currency from a NUC display: FQDL ( After Display FQD) Display a fare in another currency on line 3: FRC3 / GBP Request fare in opposite direction: FQD R Tax breakdown for the fare on line 3: FQK3 Display the routing for the fare on line 4: FQR4 Booking code information for the fare on line 5: FQS5 Booking code information for the fare on line 5 for Specific airline: FQS5 / AEK Display a rule for the fare on line 7 : FQN7 Display a list of paragraphs or the categories for the fare on line 7: FQN7 * LI Display categories for fare on line 7: FQN7 * AP,PE,CD Display the fare rule number: FQN V2 3 5 D play the tax informa is tion for specific country: FQN TAX/ QATAR Display tax information for specific tax type: FQN TAX/ UB Currency Conversion Entries onvert a specific amount of a currency, using C The default currency of your Terminal: FQC 1 0 0 GBP Convert specific amount, using a currency code: FQC 1 0 0 EUR/ GBP Convert from a designated currency to a NUC: FQC 1 0 0 0 QAR/ NUC Convert currencies up to 12 months in the past: FQC 1 0 0 GBP/ I NR/ 1 5 MAY1 0 Display a list of BSRs for a currency: FQB QAR Rate Of Exchange Display IATA Rate of exchange (ROE) of your terminal: FQA Display IATA Rate of exchange (ROE) of a Country: FQA* US Display IATA Rate of exchange (ROE) of a City: FQA* NYC Display IATA Rate of exchange (ROE) for past date: FQA* NYC/ 2 5 JAN1 0 93
- 94. Am adeus Qatar Training Services Excess Baggage Charges Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage: FQX DOHAMM/ 3 0 Excess Baggage Charges for specific date for a city pair with the 30KGs Excess Baggage: FQX DOHAMM/ 3 0 / 2 6 MAR Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage for specific airline: FQX DOHAMM/30/QR Mileage Calculate Mileage: FQM DOHDXBAMMBEY Via specified routing: FQM ZRHFRALON/ VEHSYD Surface sector: FQM DOHFRA--CGNLONMAN 94
- 95. Am adeus Qatar Training Services nform ative Pricing he Amadeus Informative pricing transaction FQP is a fare calculation tool, hich allows you to estimate the fare for an itinerary. This is especially useful t times when you need to find the price for an itinerary, but you are not yet ady to make a reservation. port codes, rather than City codes, so that the system can prefer, you can create a mask, and let e system guide you through different options. You can calculate discount lative discounts. followin ly: ou can Gro ares and I T w a re You must use Air calculate the appropriate taxes. If you th fares, including cumu The g conditions app ƒ Y use FQP for all fares except up f air passes. ƒ FQP is a te fares up ven days US and pplicable for past da to se in the past for the Canada, 3 6 1 days elsewhere, and twelve months into future, which in the Amadeus system is 3 6 1 days (12months). Journey Type Lim Journey Typ Lim its its e A rou conta nd or circle trip xim um e segments, or t, or can of: 16 flight segments, in a m a or 14 flight segments and 2 surfac 15 flight segments and 1 surface elemen 15 fare break points A one-w ay trip can c axim um of: gments, or s and 1 surface segment, or 14 fare break points ontain 15 flight segments, or a m 13 flight segments and 2 surface se 14 flight segment you do not enter any specific options to your entry, the system makes the llowing assumptions: An adult passenger type. If fo ƒ ƒ The current date for the first segment, and an open date for all the other segments ƒ An open booking class. The system displays the lowest possible price for each class. ƒ YY fares for travel agencies, and carrier specific fare for airlines. ƒ Stopover all the cities. You can perform informative pricing on an itinerary by entering the ansaction code FQP, followed by a City pair, or several City pairs. tr 95
- 96. Am adeus Qatar Training Services nform ative Pricing on Com m and Page o request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG ystem Response: I T S The system returns a list of fares. The follow ing dings in the display anation table describes the hea Heading Expl FARE BASE The fare basis code colum n DI SC Discount code colum n PTC Passenger type colum n Note: In this example, 1 refers to an adult fare. When you request a discount, 1 is the first discount requested and the adult fare is not displayed. FARE Fare column MSG Message Colum n s: RB Reservation booking designator RE Reservation Conditions Booking Designator Override SR Sales Restrictions FL Flight Number Restrictions FQ Frequency The message column can contain the following code RO T Tax indicator colum n This column indicates if tax is included. The codes you can see are: Y Tax included N Tax not included E Exempt of tax 96
- 97. Am adeus Qatar Training Services To view of the components of the fare on line 3 , enter: FQQ 3 System Response: The system considers all cities you enter in an informative pricing transaction s stopover points, unless you actually specify a stopover point. The all or no stopover points. The stopover lude it after the stopover city. a preceding cities will become transfer, indicator is a dash ( - ) and you inc For example FQP DOH MUC PAR FRA LON DOH System Response: The system informs you that you can request other fare types by indicating a stopover point. 97
- 98. Am adeus Qatar Training Services pare the Paris, Frankfurt, and London as the point of stopover. Include dash after the city code PAR, FRA and LON. For P DOH MUC PAR- FRA- LON- DOH stem Resp Com difference of results by designating example: FQ Sy onse: he system immediately offers you a lower price compares if not showing topover indicator. To look at the fare components of the fare on line 3 , nter: FQQ 3 ystem Response: T s e S The X beside of the city code indicates a transfer point. 98
- 99. Am adeus Qatar Training Services n option face sector between a city pair. Enter it as two dashes after each other ( - - ) . Using the same itinerary as before, H-MUC-PAR-FR ankfurt and Lond stem Response: You have a to indicate a sur DO A-LON-DOH, to indicate a surface segment between Fr on, enter: FQP DOH MUC PAR - FRA - - LON- DOH Sy ponents, enter: FQQ 3 ystem Response: To check the fare com S The system indicates the surface segment. 99
- 100. Am adeus Qatar Training Services QP Options - - Surface Indicator F Betw een City Pair - Stopover Indicator / A Airline indicator / B Break Point / N Prohibit Fare Break Point / C Reservation Class / D Date of Travel / H Time of day (Hours) / V Via Global Route / E Equipment type End of the Entry: / L Lowest Fare / M Mirror Image (Return Open) / O Online (Same Airline for all segments) / P Display FQP panel with Fares / R Discounted Fare (Reduction) / R,U Unifares / R,U1 2 3 4 5 6 Corporate UniFares with corporate ID / R,U* AMADEUS Corporate UniFares with Corporate Name / R,UU1 2 3 4 5 6 Unifares and corporate UniFares Fare / R,UP UniFares and Published Fare / R,2 0 JUN1 0 Past Date fare specified ticketing date / S Display FQP panel mask without the Fare / R,ET Tax exempted / R,FC-USD Foreign Currency in USD 100
- 101. Am adeus Qatar Training Services nform ative Pricing Mask on Com m and Page epending on your location, and type of terminal, you may use a mask. help you to describe an itinerary, and enter the can choose to display only the mask (/ S) DOH/ S I D The purpose of a mask is to required information correctly. You or example: FQP DOHDXB F System Response: eparators, do not delete them. You can leave relevant parts of the mask blank. leted with information: ove the cursor to the end of the mask before you hit enter) The dots (.) are column s ir The following example of a mask is comp (m System Response: 101
- 102. Am adeus Qatar Training Services ricing Mask Explanation QP/ P F U.QR . . .15OCT.DOH. . . .DXB.0.S U.QR . . .18OCT.DXB. . . .DOH.0.S --------------------------------------------------------------- A B C D E F G H I J K L M (COLUMNS) Where COLUMN EXPLANATI ON A U Unknown segment A Standby S Flight segment L Waitlist W Waitlist O Open segment R Request B ine code. YY Airl indicates common fares. C ght number. Fli D Booking code (re characters. servation booking designator).This can be 1 or 2 E Date. The current date is displayed and you can overtype the travel dates F fo Departure city r the segment G Flight departure e columns if you w r and connections riate fares. time. Enter details in the departure and arrival tim ant the system to automatically calculate stop-ove , and display the approp H Arrival date change indicator, as follows: y < - 1 day + + 2 days > + 1 da - - 2 days I Arrival time J Arrival city K Number of stops the flight makes. L Transfer or stopover indicator, as follows: S Stopover X Connection U Undefined M ere you can enter other options, such as / B or / E H 102
- 103. Am adeus Qatar Training Services Ass ubai and transit at Dubai and finish journey at origin point Doha. DXBLHR- - CDGDXBDOH/ S Stopover, Transfers, and Surface in the Mask uming passenger originate from Doha, transit at Dubai, first stop-over will travel by surface. From Paris to point is London. From London to Paris D Entry: FQP DOH System Response: The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank. Fill the m ask w ith require options B E F J L Explanation olum n Explanation C B Airline code E Date. The current date is displayed and you can over type the travel dates for each segment F Departure city for the segment J Arrival city L Transfer or stopover indicator, as follows: S Stopover X Connection (Transit) 103
- 104. Am adeus Qatar Training Services ystem Response: S o check the fare components, enter: FQQ 8 T 104
- 105. Am adeus Qatar Training Services I nform ative Pricing Options Following are the options for informative pricing SPECI FI C AI RLI NE: FQP DOH / A QR LON SAME AI RLI NE FOR ALL SEGMENTS: FQP DOHBAHLON/ O GF SPECI FI C DATE: FQP DOH / D1 4 MAY DXB SPECI FI C BOOKI NG CODE: FQP DOH/ C J DXB SPECI FI C GLOBAL ROUTI NG: FQP LON / V EH SIN DI SPLAY LOW EST FARE: FQP DOH PAR DOH / L DI SPLAY MI RROR I MAGE OF THE I TI NERARY: FQP DOH PAR LON / M DI SPLAY PASSENGER DI SCOUNT: FQP DOH DXB DOH/ R ZZ DI SPLAY MULTI PLE PASSENGER DI SCOUNTS: FQP DOH DXB DOH/ RCH* I N* ZZ DI SPLAY PASSENGER TYPE CODE: FQP DOH DXB DOH / R MI L POI NT OF SALE OVERRI DE ( PTA ENTRY) : FQP BAH DXB BAH / R, DOH.BAH TI CKETI NG CI TY OVERRI DE: FQP DOH LON DOH / R,.LON DI SPLAY PAST DATE FARE: FQP DOH LON DOH / R, 0 1 JUN0 9 105
- 106. Am adeus Qatar Training Services TOPOVER I NDI CATOR: S FQP DOH LON PAR – MUC DOH SURFACE BETW EEN AI RPORTS: FQP DOH LON - - MUC DOH STOPOVER AND SURFACE BETW EEN AI RPORTS: FQP DOH LON - - - MUC DOH AMADEUS UNI FARE / PRI VATE FARE: FQP NYC / A CO / LAX / R,U DI SPLAY FARE EXEMPT ALL TAXES: FQP DOH CAI DOH / R,ET DI SPLAY FARE EXEMPT SPECI FI C TAX CODE: FQP DOH MUC FRA MUC DOH / R,ET-DE PRI CI NG FOR VALI DATI NG CARRI ER FOR I NTERLI NE I TI NERARI ES: FQP DOH/ AQRLGW/ ACOEWR-LGW/ AQRDOH/ R,VC-QR Booking Reservation Designator ricing display, you can request a display of the class fare. gnator information for fare From a fare display or p c F odes used by each individual airline for a specific QS 2 Display Reservation Booking Desi display on line 2 106
- 107. Am adeus Qatar Training Services you to price a PNR. epending on which transaction you use, you can choose to store, or not to in TST. The itinerary pricing transactions are as se in a TST. I tinerary Pricing The Amadeus itinerary pricing transactions allow D store the pricing response follows: ƒ FXP Prices an itinerary, and stores the respon ƒ FXX Prices an itinerary, without storing the response. he following table contains information on T the journey type limits: Lim its Journey Type A round or circle trip can contain a 16 flight segments, or gments and 2 surface segments, or m axim um of 14 flight se 15 flight segments and 1 surface element, or 15 fare break points A one-w ay trip can contain a m axim um of: 15 flight segments, or 12 flight segments, and 2 surface segments, or 13 flight segments and 1 surface element, or 14 fare break points One-w ay or open jaw : 14 fare components (fare break points) Round trip or circle trip: 15 fare components (fare break points) Pricing conditions apply for I tinerary Pricing ƒ When only one fare is applicable for an itinerary, the system display a ticket image, and stores a TST if you are using FXP transaction. ƒ When several fares apply, the system displays a list of fares to choose from. ƒ When there is only one passenger, the system displays a ticket image. ƒ When there are several passengers, the system displays a list of passenger and fare details. ƒ A fare proposed by the system is valid until you do an end of transaction ƒ The link with the Amadeus Fare server has a limit of three minutes. If you are inactive for longer s, you will be disconnected. Re-enter a than three minute pricing entry ƒ For selected markets, when the amounts of fares offered are equal, carrier specific fares take precedence over YY fares. ƒ The system prices , and an itinerary in the currency of the country of origin automatically converts in to the currency of your terminal location when needed. ƒ When you choose T varies, to store a TST, remember that the validity of the TS depending on your location. The TST validity decided by each market individually, and may be minutes, hours, or days. 1 day validity for Qatar market. 107
- 108. Am adeus Qatar Training Services Price a PNR r Single Passenger PNR Price fo The following PNR illustrates how to price a PNR o price the itinerary, and create TST, enter: FXP T System Response: Because several fares apply, the system displays a list of fares for you to choose from. 108
- 109. Am adeus Qatar Training Services o select the fare, on line 2 , enter: FXT 0 4 / P1 ystem Response: T S To save the TST Enter: RF ZAFAR; ER 109
- 110. Am adeus Qatar Training Services rice Multi-Passengers PNR he following PNR illustrates how to price multiple passengers. P T o price the itinerary, and create TST, enter: FXP ystem Response: T S If you pricing has several passengers at the same time, with the same fare, you ave to passenger-select with the FXT entry and you are choosing the fare on line , Enter: FXT 0 4 / P1 -3 ystem Response: h 2 S To save the TST Enter: RF ZAFAR; ER 110
- 111. Am adeus Qatar Training Services Price a PNR w ithout Creating Ticket I m age ( TST) To price the itinerary, without creating a TST, enter: FXX System Response: To view a ticket image for Fare # 4 Enter: FQQ4 ystem Response: S NOTE: P ase use validating carrier option for I NTERLI NE I TI NERARI ES. le For Example: FXP/ R, VC - XX (Where XX = Validating carrier 2 letter code) 111
- 112. Am adeus Qatar Training Services tinerary Pricing Options ou can add options to further define your pricing requirements. The options pply equally to FXP and FXX. The following option indicators: ASSENGER NAME SELECT I Y a P FXP / P4 (Pricing the itinerary for passenger no 4) FXP / P2 , 4 , 6 (Pricing the itinerary for passenger no 2, 4, 6) FXP / P2 - 6 (Pricing the itinerary for range of passengers 2 to 6) FXP / RCH / P4 (Child Discount for passenger no 4) PRI CI NG FOR I NFANT FXP / I NF (Infant Only) FXP / I NF/ P2 (Infant traveling with passenger no 2) PRI CI NG FOR NON I NFANT FXP / PAX (Adult and Child) REQUEST PRI CI NG FXP / R CD (Senior Citizen Discount) FXP / R ZZ (Youth Discount) FXP / R, LON (Indicate the point of Sale and ticketing as LON) FXP / R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH) FXP / R, ET (Exempt All Taxes) FXP / R, U (Private Fares or Uni Fares) FXP / NF (No Service Fee require) FXP / R, FS-I NR (Currency of sale override ‘’IC’’ domestic itineraries) FXP / RI T (Individual IT Fare, ATPCO fares only) SEGEMENT SELECTI ON FXP / S3 (Price only for Segment 3) FXP / S3 - 5 (Price the Range of Segments 3 to 5) FXP / S3 , 6 , 9 (Price the Segments 3, 6, and 9) FXP / S4 X (No Stopover or Transfer Point segment 4) FXP / S4 X, 6 X (No Stopover or Transfer Point segment 4, 6) FXP / S2 - 4 , 6 , 8 X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no stopover) FXP / R, VC-QR (Validating on QR for Interline itineraries) FARE BREAK POI NT FXP / B 3 (Fare break point is segment 3) FXP / B3 , 7 ( Fare break point are segment 3, 7) TURNAROUND POI NT FXP ent 4) / BT- 4 (Turnaround point is segm PAST DATE PRI CI NG FXP / R, 01JUN10 112
- 113. Am adeus Qatar Training Services est for lower fares and availability lower booking classes or for lower fares in the same booking class as lready booked. The system suggests only fares that are applicable to the itinerary and the passenger type. It also checks the rule conditions, such as minimum and maximum stay requirements. t Bu ebook an erary i ss, by ng th access. Alternatively e syste you of lower s w oking, to enable yo o che table r, without chan g the P also choose to re, or not to store the pricing respons in a TST. Best Buy checks for lower fares across all cabins of the es preference to the highest cabin when the same fare ecks for lower fares in the same cabin ready b local Amadeus Help Desk can inform e de t. Am adeus Bes y Am adeus Best Buy Pricing Amadeus Best Buy pricing enables you to price a PNR with the low available fare for a booked itinerary. It checks in a advance purchase, and Bes y can automatically r itin n a lower booking cla usi e highest , th m can inform fare ithout rebo u t ck if the suggested fare is sui to for the passenge gin e NR. You can s In certain markets, aircraft, and giv applies. In other markets, B as th est Buy ch ooked segment. Your e al you about th fault for your marke t Buy Entries Entr Explanation FXB Rebook to the lowest fare if seat available, and create a TST FXR ook to the lowest fare if seat available but don’t create TST Reb FXA Display a list of low er fares without rebook PNR FXU Select fare after FXA, rebook, and create a TST FXZ Select fare after FXA, rebook, but not create a TST FXL Display low est possible fare System also inform s you about seat availability NOTE: lease use validating carrier option for I NTERLI NE I TI NERARI ES P for all type of BEST BUY pricing options. For Example: FXB/ R, VC - XX ting carrier 2 letter code) (Where XX = Valida 113
- 114. Am adeus Qatar Training Services use the Best Buy entries FXB and FXR to rebook an itinerary in a Am adeus Best Buy w ith Autom atic Rebooking You can lower class. FXB creates a TST, FXR does not The following PNR illustrates the Best Buy Function. To find the lowest applicable fare for this itinerary, and store TST, Enter: FXB System Response: The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of ansaction (ET / ER). tr 114
- 115. Am adeus Qatar Training Services System Response: For Example: entry, the response with fare details, but not creates TST. the fare details by using the entry FQQ, followed by a number for a passenger. System Response: If you use the FXR You can still view The system informs you that the itinerary is rebooked. To store the TST and anges, Receive from (RF) and End of updates the reservation as per ch transaction (ET / ER). 115
- 116. Am adeus Qatar Training Services ystem Response: S This time only reservation changed as per the lowest fare available and did not store TST NOTE: Please use validating carrier option for I NTERLI NE I TI NERARI ES for all type of BEST BUY pricing options. For Example: FXB/ R, VC - XX (Where XX = Validating carrier 2 letter code) 116
- 117. Am adeus Qatar Training Services m adeus Best Buy w ith Manual Rebooking s. h A You can use the Best Buy entry FXA to display a list of lower applicable fare can choose to do a manual rebooking with the FXU whic As a follow-up you stores a TST, or FXZ which does not store a TST. For Example To request a list of lower fares, enter: FXA System Response: nter: FXZ 0 3 / P1 If for example you would like to rebook the itinerary, and use the fare on line 0 3 , without storing a TST, e System Response: 117
- 118. Am adeus Qatar Training Services he system informs you that the itinerary is rebooked. To store the TST and tion as per changes, Receive from (RF) and End of T updates the reserva transaction (ET / ER). System Response: XZ option only reservation changed as per lowest fare available and did not store ST. for example you would like to rebook the itinerary, and use the fare on line 0 3 , ithout storing a TST, enter: FXU0 3 / P1 ystem Response: F T If w S FXU option stored TST for the lowest available fare and changed the booking lasses. OTE: lease use validating carrier option for I NTERLI NE I TI NERARI ES c N P for ll type of BEST BUY a pricing options. For Example: FXA/ R, VC - XX here XX = Validating carrier 2 letter code) (W 118
- 119. Am adeus Qatar Training Services for an the FXB or the Am adeus Best Buy to Display Low est Applicable Fare You can use the entry FXL to display the lowest applicable fare itinerary. The system will also advise you about seat availability. There is no follow-up entry to rebook the itinerary with FXL. Use either FXR entry. For example est possible fare, enter: FXL To display the low e: System Respons pa ore an one passenger you can view the fare details for any of the passenger by using e FQQ entry, for example, FQQ3 . Use either the FXB or the FXR entry to change e reservation and store the TST. There is only one ssenger in the PNR; the system displays a ticket image. If m th th th 119
- 120. Am adeus Qatar Training Services s not available, the system will still display passenger and top of If the lowest fare i fare details of the lowest fare, but include the following message at the the display: LOWEST SOLD OUT // TRY WAITLIST NOTE: Please use validating carrier option for I NTERLI NE I TI NERARI ES for all type of BEST BUY pricing options. For Example: FXL/ R, VC - XX (Where XX = Validating carrier 2 letter code) /U Unifare Best Buy options /B Fare Break point /P Passenger selection /S Segment association /S Stopover /S Global Route /R Reduction /R Point of Sale and Ticketing /R Tax exemption /K Cabin Option List of Fares FXA Display available fare FXA/S3-4 Specific Segments FXA/S4S,6S Stopover specific segments 4 & 6 FXA/KF,+ Search First Class cabin Fares, If not available, continue to search on other classes. FXU3 Select Fare 3 from a list by line number and store TST FXZ3 Select Fare 3 from a list by line number and don’t store TST FXB Rebooked and price automatically at the lowest available fare. FXB/KY Lowest possible fare in Economy class cabin FXR Rebook PNR at the lowest fare and don’t store TST FXL Display lowest fare in spite of availability (No rebook or TST) 120
- 121. Am adeus Qatar Training Services y price the air eates a transitional ary to issue a end of . Th new cre ht are allowed for each passenger with different eated with segment rs entry. Any time a NR, PNR change message is automatically ST. alidity lly create a TST with T panel fields w ith sing on the com m and line is called an AST. A ou can print a ticket using transaction code TTP. t ha bee issu d, Am deus receives a ticket number message the PNR FA e en is CHAPTER 1 0 Am adeus Central Ticketing The Amadeus central system allows you to automaticall itinerary of a PNR. The automatic pricing entry FXP cr stored ticket (TST) which contains all the information necess ticket. A TST can also be created when pricing is requested before transaction on the PNR e ly ated PNR must contain the flig segments and a passenger name. A maximum of ten TSTS portions of the air itinerary. Multiple TSTS must be cr association. Ticketing is requested by selecting TST and/ or segment numbe when more than one TST has been created. A display of a TST can be obtained as a result of a TQT modification is made to the P a appended to the header line of the T It is necessary to verify the v of the TST and remove this message before ticketing is requested. When the system cannot price the PNR, you must manua the TTC entry. The response to this entry is an empty ticket panel. You can update the ticket panel as follows: - You fill in the TS the necessary inform ation u guided m ode entries, or - You use the form at entry to enter inform ation of the panel or in the PNR. A TST that is automatically created by the system manually created TST is called an MST. Y After the ticke s n e a which is stored in lem t. The TK element in the PNR automatically changed to TK to show that the ticket has been issued. 121
- 122. Am adeus Qatar Training Services , the agency must he airline f r payment have ing plans accept payment from a third party, s (B ometimes referred to as RPs). In the U. porting plan is called ARC ll the airlines that is ntry nd overseas the System or National madeus. BSP GULF has e the O country code). QATAR is under Gulf Area Reporting Plans / Bank Settlem ent Plans Each time an agency issues a ticket on a given airline report the sale to t o purposes. To simplify the reporting of sales to the airlines, I ATA and the airlines formed reporting plans. Airlines’ wishing to participate in the report given an agreement where they will usually a bank. Bank Settlement Plan SPs) are s Area Reporting plans (A S, the re ( Airline Reporting Corporation) . A BSP record exists for each reporting plan and contains a participate in the plan. The Service Management Centre maintains the BSP record in Amadeus. If any agency does not have a designated ticketing carrier, a BSP code must be present in the office profile (field ARP). Th applies to all offices that can issue tickets. BSP procedure are established by I ATA in Geneva There is a Plan Manger for each cou who administers a plan within a particular geographical area. The National Distribution System provides BSP information to A office in Sharjah (U.A.E). icipants for specific country, enter To display the area reporting plan part TGBD-XY (where XY rep s I S lac Area (AE), Enter: TGBD -AE System Response: 122
- 123. Am adeus Qatar Training Services ting (E) agreement table is maintained for ach Amadeus Participating carrier airlines, if the airline has provided this he purpose of the table is to define interline ticketing, PT, and Electronic Ticketing agreements. For example: TGAD - BA/ EK Ticketing Agreem ent Table A Ticketing (T) / PTA (P) / Electronic Ticke e information. T System Response: For British Airways with All Carriers: TGAD – BA System Response: 123
- 124. Am adeus Qatar Training Services s a paperless electronic document used for . teps To I ssue an Electronic Ticket ollowing are the steps to issue an electronic ticket TEP1 - CREATE A PNR P/DOHQR2900/DOHQR2900 AA/SU 24JAN09/1635Z 2RTHDN Electronic Ticket An e-ticket (electronic ticket) i ticketing passengers, particularly in the commercial airline industry S F S R 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK STEP2 – PRI CE AND SAVE THE REQUI RE FARE rice Entry : FXP P Select Fare: FXT0 4 / P1 Save Entry : RF ADMI N;ER STEP3 - UPDATE THE MANDATORY TI CKETI NG ELEMENTS dd Com m ission: FM 0 A Add form of paym ent: FP NONREF Add Validating Carrier: FVBA System Response: TST00001 DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI T- FXP 1.AMADEUS/MR 1 DOH BA 124 M 12FEB 2355 OK MLRCME 23K 2 O LHR BA 125 M 15MAR 1015 OK MLRCME 15FEB 23K DOH FARE F QAR 3100.00 TX001 X QAR 420.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR 130.00GBAD TX004 X QAR 80.00UBAS TOTAL QAR 3760.00 DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000 6.FE CONDITIONS APPLY NON ENDORSABLE BA ONLY 7.FM *M*5 8.FP NONREF 9. FV BA 124
- 125. Am adeus Qatar Training Services STEP4 - SAVE THE PNR CHANGES Enter: RF ADMI N; ER STEP5 - I SSUE AN ELECTRONI C TI CKET o issue an Electronic ticket, enter: TTP/ P1 / RT – or - TTP/ RT ystem Response: T S P/DOHQR2900/DOHQR2900 OC/PR 24JAN09/1654Z 2RTHDN R 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBAÍ====== 6 FA PAX 125-4810001470/ETBA/24JAN09/DOHQR2900/77777722/S2-3 125
- 126. Am adeus Qatar Training Services et / Market / Selling Fare Ticket Steps to I ssue N Following are the steps to issue NET / MARKET / SELLING fare ticket STEP 1 – CREATE A PNR RP/DOHQR2900/DOHQR2900 AA/SU 28JAN09/1555Z YVR7JK 1.AMADEUS/Q MRS 2 QR 007 V 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/ 3 QR 006 V 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/ As per Airline Advised Published Fare as per IATA/ COMMON FARE YEE3 M and le Fare is 1 8 0 0 Special/ Market/ Net/ Commissionab plus taxes. STEP 2 - PRI CE AND SAVE THE REQUI RE FARE I N THE PNR FXP/L-YEE3M 01 AMADEUS/Q MRS ------------------------------------------------------------ AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 V V 15MAR 0920 YEE3M 20 DOH QR 0006 V V 25MAR 1405 YEE3M 20 QAR 6320.00 15MAR06DOH QR LON868.13QR DOH868.13NUC 1736.26END ROE3.640000 QAR 300.00YQ XT QAR 130.00GB QAR 80.00UB QAR 30.00QA QAR 210.00XT QAR 6860.00 TKT BY E BASIS * * FAR 3 STEP 3 – SAVE THE TI CKET RECORD I N THE PNR Enter: RF ZAFAR; ER THE TI CKETI NG MANDATORY ELEMENTS STEP 4 – UPDATE Enter Market Fare: TTK/ T1 / NF-1 8 0 0 Tour code: : FT PAX NRQ0 1 8 0 0 / DOHR0 0 2 Form of Paym ent : FP PAX NR+ NONREF/ QAR2 3 4 0 .0 0 ( I nclude Taxes) Com m ission : FM PAX 0 Carrier : FV PAX QR Endorsem ent : FE PAX VALI D ON QR ONLY/ NON REF/ NON END 126
- 127. Am adeus Qatar Training Services TEP 6 – TO VI EW TI CKET RECORD ( I F NEEDED) nter: TQT ystem Response: STEP 5 – SAVE THE TI CKET RECORD I N THE PNR Enter: RF ZAFAR; ER S E S ST00001 DOHQR2900 AA/28JAN M 3 OD DOHDOH SI T T- FXP/L-YEE3M 1.AMADEUS/Q MRS 1 DOH QR 007 V 15MAR 0920 OK YEE3M 20K 2 O LHR QR 006 V 25MAR 1405 OK YEE3M 20K DOH FARE F QAR 6320.00 TX001 X QAR 300.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR 130.00GBAD TX004 X QAR 80.00UBAS TOTAL QAR 6860.00 NETFARE QAR 1800.00 DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000 6.FM *M*7 7.FP NR+NONREF/QAR2340.00 8.FT NRQ01800/DOHR002 9.FV QR STEP 7 – I SSUE AN ELECTRONI C TI CKET or - TTP/ RT To issue an Electronic ticket, enter: TTP/ P1 / RT – System Response: OK PROCESSED 127
- 128. Am adeus Qatar Training Services Cryptic Entries to Update TST / Ticketing Fields Create Manual TST : TTC Specific passenger : TTC/ P2 Specific passenger & segm ents : TTC/ P2 / S2 ,5 Add selling indicator : TTK/ SSI TI Specific TST : TTK/ T2 / SSITI Add Baggage allow ance : TTK/ A2 0 K Specific TST : TTK/ T2 / A20K Specific TST & Line : TTK/ T2 / L2 / A20K Add Fare Base : TTK/ BYEE4 M Specific TST : TTK/ T2 / BKEE4M Specific TST & Line : TTK/ T2 / L2 ,5 / BKEE4M Add not Valid before & after : TTK/ V1 2 FEB1 2 MAR Specific TST : TTK/ T2 / V12FEB12MAR Specific TST & Line : TTK/ T2 / L3 ,4 / V12FEB12MAR Add not valid after only : TTK/ VXX1 2 MAR Specific TST : TTK/ T2 / VXX12MAR Specific TST & Line : TTK/ T2 / L3 ,5 / VXX12MAR Add not valid before only : TTK/ V1 2 FEB Specific TST : TTK/ T2 / V12FEB Specific TST & Line : TTK/ T2 / L3 ,5 / V12FEB Add Market/ Net Fare Am ount : TTK/ NF-1 8 0 0 Specific TST : TTK/ T2 / NF-1800 Add Tour code for Non I nfant : FT PAX NRQ0 1 8 0 0 / DOHR0 0 2 Add Tour code for I nfant : FT I NF NRQ0 0 1 8 0 / DOHR0 0 2 Specific passenger : FT PAX NRQ01800/ DOHR002/ P2 Specific passenger & segm ents : FT PAX NRQ01800/ DOHR002/ P2 / S2 ,5 Paym ent for Non I nfant ( Publishes Fare) :FP PAX CASH Paym ent for Non infant ( Net Fare) : FP PAX NR+ CASH/ QAR1 9 5 0 ( I nclude Taxes) Payment for I n (Published Fare ) : FP I NF CAS fant H Payment fo I nfa (Net Fare) : FP I NF NR+ CASH/ Q r nt AR200 (Include Taxes) Specific passenger : FP PAX NR+ CASH/ QAR1950/ P2 Specific passenger & segm ents : FP PAX NR+ CASH/ QAR1950/ P2 / S2 ,5 Com m ission : FM 7 Specific passenger : FM 7/ P2 Specific passenger & segm ents : FM 7/ P2 / S2 ,5 Validating Carrier : FV QR Specific passenger : FV QR/ P2 Specific passenger & Segm ents : FV QR/ P2 / S2 ,5 128
- 129. Am adeus Qatar Training Services SHOW N CARRI ERS Endorsem ent : FE VALI D ON Specific passenger : FE VALID ON SHOWN CARRIERS/ P2 Specific passenger & segm ents : FE VALID ON SHOWN CARRIERS/ P2 / S2 ,5 Update / Add Fare Am ount : TTK/ F1 8 0 0 .0 0 (Local currency QAR ) Update / Add Fare Am ount :TTK/ FUSD4 9 5 .0 0 (Other currency USD ) Update / Add Equivalent Fare Am ount : TTK/ EQAR1 8 0 0 .0 0 Update / Add Fare & Equivalent : TTK/ FUSD4 9 5 .0 0 / EQAR1 8 0 0 .0 0 Specific TST : TTK/ T2 / F800.00 Update/ Add Tax : TTK/ X1 0 0 YR Update/ Add Taxes : TTK/ X1 0 0 YR/ X2 0 0 YQ/ X3 0 W O Specific TST : TTK/ T2 / X100YR/ X200YQ/ X30WO Update/ Add Fare & Total Am ount for reissue:TTK/ R1 8 0 0 / T5 0 0 .0 0 Additional am ount as Total ( Reissue) : TTK/ T5 0 0 .0 0 No Additional cost ( Reissue) : TTK/ T0 .0 0 Delete specific Tax # 3 : TTK/ X3 Add new Tax : TTK/ X1 0 0 YR Change Tax am ount for Tax # 3 : TTK/ X3 -X2 0 0 YQ Existing Tax as collected for reissue: TTK/ X3 - O (Old tax which collected) Add BSR : TTK/ K1 3 .6 5 0 0 0 (K1 is transaction) Specific TST :TTK/ T2 / K1 3 .6 5 0 0 0 (K1 is transaction) Fare calculation : TTK/ CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override : TTK/ CBUI LD Specific TST : TTK/ T2 / CBUI LD Preview Ticket I m age : TTP/ T1 / TKT/ CRT Specific Passenger : TTP/ P2 / TKT/ CRT Print Ticket : TTP Specific TST : TTP/ T2 Specific Passenger : TTP/ P2 Specific Stock Reference : TTP/ X A2 Override Validating Carrier : TTP/ V* QR Specific TST : TTP/ T2 / V* QR Specific passenger : TTP/ P2 / V* QR Rem ove change flag from TST : TTF From All TST : TTF/ ALL 129
- 130. Am adeus Qatar Training Services cord, when there is only one FA / FHE in the PNR, ter: TW r Exam line n r Examp Display an Electronic Ticket Record o display an e-ticket re T D en Fo ple display an e-ticket record for a specific FA / FHE element, by the umber, enter: TW D / L1 0 Fo le: Enter: TW D or TW D / L1 0 System Response: 130
- 131. Am adeus Qatar Training Services E-Ticket Display options TWD By FA/ FHE element if only one FA/ FHE element in PNR TWD/L7 By specific FA/ FHE line number 7 TWD/TKT157-4400564781 By Ticket number TWD/2 Select Ticket from TWD list TWDRL Redisplay TWD list TWD/TAX Display list of taxes TWH History for displayed e-ticket record RT*E Redisplay PNR from an e-ticket record Status I ndicators of Electronic Ticket Record ollowing are the different status indicators of an electronic ticket record. AI RPORT CONTROL O OPEN FOR USE F A C CHECKED I N P PRI NTED E EXCHANGED/ REI SSUED R REFUNDED F FLOW N/ USED S SUSPENDED G CONVERTED TO FI M T PAPER TI CKET I I RREGULAR OPERATI ONS V VOI D L LI FTED/ BOARDED X PRI NT EXCHANGED 131
- 132. Am adeus Qatar Training Services You can cancel an e-ticket record as long as the cancellation is within the current sales period and the sale is not yet confirmed or has already been ancelled. onic ticket record causes the system to send a void us of the e-ticket Coupons is updated m is eport. In the sales report the transaction type code of the electronic document is changed from ‘’TKTT’’ to ‘’CANX’’ Note: You can not void the Re-issued Ticket When an e-ticket has been successfully voided, the following message is displayed: OK-ETKT UPDATED Void / Cancel an Electronic Ticket Record c Cancelling an Electr request to the airline. The coupon stat fro ‘’O’’ (open for use) or ‘’A’’ (airport control) to ‘’V’’ for voided. The record also automatically cancelled in the sales r SALE I S CANCELED I N REPORTI NG SYSTEM Certain airlines may also return a settlement authorization code (sac). In this ase, it is displayed in the message that follows: OK-ETKT UPDATED SAC- 0 0 6 0 5 9 0 4 3 6 2 7 5 c SALE I S CANCELLED I N REPORTI NG SYSTEM 132
- 133. Am adeus Qatar Training Services teps to Void/ Cancel Electronic Ticket ollowing are the steps to void an e-ticket (Re-issued e-ticket can not be oid) OR EXAMPLE S F v F 2TZFFS RP/DOHQR2900/DOHQR2900 OC/PR 25JAN06/0526Z 1.AMADEUS/MR 2 BA 124 K 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/ RZHQXM 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/ RZHQXM 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK25JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001471/ETBA/QAR3910.00/25JAN06/DOHQR2900/7777 7722/S2-3 7 FB PAX 2500007445 TTP/T1/ET OK ETICKET/S2-3 8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2-3 STEP 1 - DI SPLAY AN ELECTRONI C TI CKET RECORD Entry: TW D/ L6 ( Line Num ber of ‘’ FA’’ or ‘’ FHE’’ on the PNR) - or - TW D/ TKT1 2 5 -4 8 0 0 0 1 4 7 1 ( By Ticket Num ber, I gnore first displayed PNR) System response: TKT-1254810001471 RCI- 1A LOC-2TZFFS OD-DOHDOH SI- FCMI-0 POI-DOH DOI-25JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 K 12FEB 2355 OK KLRCME O Í===== 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K DOH FARE F QAR 3250.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3910.00 /FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP INV STEP 2 – TO VOI D AN ELECTONI C ETI CKET RECORD o void an electronic ticket record, Enter: TW X System response: T OK ETKT RECORD UPDATED SAC- 1 2 5 PEW 1 8 OAZW F SALE IS CANCELLED IN REPORTING SYSTEM Í======== 133
- 134. Am adeus Qatar Training Services STEP 3 - DI SPAY AN ELECTRONI C TI CKET RECORD Entry: TW D/ L6 ( Line Num ber of ‘’ FA’’ or ‘’ FHE’’ on the PNR) - or - TW D/ TKT1 2 5 -4 8 0 0 0 1 4 7 1 ( By Ticket Num ber, I gnore first displayed PNR) System response: 1.AMADEUS/MR ADT ST 1 ODOH BA 124 K 12FEB 2355 OK KLRCME V Í===== 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME V 15FEB 23K DOH SAC- 125PEW18OAZWF OTE: A Voided / Cancelled an electronic ticket record can not be -instated by travel agents. TEP 4 - DI SPLAY QUERY REPORT TO CROSS CHECK THE STATUS nter: TJQ ote: The status should be ‘’CANX’’ . I f did not voided in the query port, Please repeat the step 1 and type TW X/ N N re S E N re 134
- 135. Am adeus Qatar Training Services evalidation An Electronic Ticket - Different Airline (interline agreement exists between the two Airlines) fferent Flight Num ber Different Class of Service fferent Date or Tim e of Flight fferent Airport of Arrival or Departure (Within the same city) ote: The coupons to be revalidated must have Status ‘’O’’ open teps for Revalidating an E-Ticket ollowing are the steps to revalidate an e-ticket. R You can revalidate an e-ticket after any of the following changes has occurred, as long as there is no change to the fare: - Di - - Di - Di N S F Step 1 – Change the reservation as per required dates: --- TST --- RP/DOHQR2900/DOHQR2900 FF/SU 24JAN06/1703Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK Í==== (S3) 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 Í======= 7 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2 8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2 9 FM *M*5 10 FP NR+NONREF/QAR2760.00 11 FT NRD01995/4053652 12 FV BA Step 2 - Display an E-Ticket Record: TKT-1254810001470 RCI- 1A LOC-2RTHDN OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K 2 OLHR BA 125 M 15MAR 1015 OK MLRCME O 15FEB 23K Í===(E2) DOH FARE N QAR 2100.00 P QAR 3100.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3760.00 /FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP NONREF FT D01995/4053652 NET REPORTING IT/BT 135
- 136. Am adeus Qatar Training Services STEP 3 - Revalidate an E-Ticket Entry : TTP/ ETRV/ L6 / E2 / S3 Where TTP/ ETRV Transaction code for revalidation L6 Line Number of ‘’FA’’ or ‘’FHE’’ element E2 Coupon / Line number of the E-ticket (TW D/ L6 ) S3 Segment number changed in the PNR System response: --- TST --- RP/DOHQR2900/DOHQR2900 OC/PR 24JAN06/1720Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 Í====== 8 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2 9 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2 10 FM *M*5 11 FP NR+NONREF/QAR2760.00 12 FT NRD01995/4053652 13 FV BA STEP 4 - Display Revalidated Ticket Record Entry: TW D/ L7 ( Line Num ber of ‘’FA’’ on the PNR) System Response: TKT-1254810001470 RCI- 1A LOC-2RTHDN OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K Í====== DOH FARE N QAR 2100.00 P QAR 3100.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3760.00 /FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP NONREF FT D01995/4053652 NET REPORTING IT/BT 136
- 137. Am adeus Qatar Training Services HAPTER 1 1 Before commencing a reissue in Amadeus you will require the new base fare, taxes paid on the original ticket, the breakdown of any new taxes to be collected reissue fee requirements and the total additional collection, if any. If you are unsure of these, Please contact the validating carrier for confirmation. ) Retrieve the PNR and amend the itinerary. Cancel any segments which Delete any old TST using the commands then re-price any non-flown egments to be included on this ticket using the FXP entries. You may have to use the override if the system will not auto price For example: FXP / L- QEE4 MQR1 3 ) Amend the TST using the TTK / TTI update command applying the following codes. R Reissue, this is the new base fare (excluding taxes) C Reissue an Electronic Ticket 1 are not required. 2 ) s O Old tax, all taxes paid for on the original ticket are identified with an "O" X New tax, any additional taxes that need to be collected on the new ticket. T Total additional collection (This includes any increase in Fare, Taxes and Re-Issue Fees. If there in no Additional collection then this will be Zero.) V Not Valid After Dates for all coupons, this is mandatory for re-issue 137
- 138. Am adeus Qatar Training Services an Electronic Ticket For example, The following PNR ticketed for QEE7 QR2 Fare Base, with Fare Steps to Reissue Follow ing are the steps to reissue Electronic tickets Reissue of Unutilised Ticket as QAR8 3 0 .0 0 Taxes as QAR4 0 .0 0 QA, QAR3 0 0 .0 0 YQ, and QAR8 0 .0 0 AE DI SPLAY OF TI CKTED PNR Following is the Original issued Ticketed PNR DI SPLAY OF I SSUED ELECTRONI C TI CKET RECORD ollowing is the Original Issued Electronic record F Now Assuming Passenger wish to change his return schedule which is confirm in L-Class, Reissue the original issued ticket with Additional QAR6 4 0 .0 0 138
- 139. Am adeus Qatar Training Services this example Booked L-Class Step 1 : Change the Itinerary as per require Booking class, in Step2: Price New Booked segments: FXP System Response Step 3 : Save the changes in the TST, enter: REZAFAR; ER 139
- 140. Am adeus Qatar Training Services System Response Step 4 : TST display, entry: TQT or TQT/ T1 or TQT/ Tn (n= TST Number) System Response Step 5 : Check Box for require TST to open 140
- 141. Am adeus Qatar Training Services Step 6 : Click on OPEN icon ystem Response S 141
- 142. Am adeus Qatar Training Services Step 7 : Click on Exchange Icon to initiate the re-issue process System Response Step 8 : Click on OK icon 142
- 143. Am adeus Qatar Training Services System Response Step 9 : Check Box require TST for re-issue Click on OPEN icon to open the TST Step 1 0 : 143
- 144. Am adeus Qatar Training Services System Response Step 1 1 : Enter the Additional collection (ADC) Amount in the TOTAL: QAR6 4 0 144
- 145. Am adeus Qatar Training Services Step 1 2 : Enter the New form of payment with the Additional collection (ADC) amount: O/ CASH + / CASH / QAR6 4 0 Step 1 3 : Enter NOT VALI D AFTER (All coupons) and NOT VALI D BEFORE (As per Fare conditions if any) Step 1 4 : Click on UPDATE icon 145
- 146. Am adeus Qatar Training Services System Response Step 1 5 : Click on OK icon 146
- 147. Am adeus Qatar Training Services System Response Step 1 6 : Click on CROSS to exit from the TST System Response 147
- 148. Am adeus Qatar Training Services Step 1 7 : Save the changes in the PNR, Enter: RFZAFAR; ER System Response Step 1 8 : Display issued E-Ticket Record: TW D/ L6 System Response 148
- 149. Am adeus Qatar Training Services Step 1 9 : Enter the original Issued e-ticket details for re-issue: FO* L6 System Response Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2 , 3 Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of I ssue for the Original I ssued ticket) ystem Response S Step 2 0 : Save the Changes in the PNR: RF ZAFAR; ER 149
- 150. Am adeus Qatar Training Services Step 2 1 : Display issued E-TICKET record before re-issue: TW D/ L6 System Response Step 2 2 : Issue the E-ticket, enter: TTP/ P1 / S 2 , 3 / RT 150
- 151. Am adeus Qatar Training Services ystem Response S PNR DI SPLAY AFTER REI SSUE AN E-TI CKET 151
- 152. Am adeus Qatar Training Services Reissue of Partially Used Ticket For example, The following PNR ticketed for ULE1 YQA1 Fare Base, with Fare as QAR 2 3 3 0 .0 0 Taxes as QAR4 0 .0 0 QA DI SPLAY TI CKETED PNR Following is the Original issued Ticketed PNR DI SPLAY I SSUED ELECTRONI C TI CKET RECORD Following is the Original Issued Electronic record Now Assuming Passenger wish to change his return schedule which is confirm in M-Class, Reissue the original issued ticket with Additional QAR3 8 0 .0 0 152
- 153. Am adeus Qatar Training Services NEW I TI NERARY BOOKED PNR DI SPLAY Change the Itinerary as per require, Here U-class was not available and Booked in M-Class PRI CE AN I TI NERARY FOR NEW AND FLOW N SEGMRNTS Price New Booked segments and the Flown / Used segments with the help of Past Date pricing option: FXP/ S2 X, 3 , 7 , 8 / R, 2 0 MAY0 9 153
- 154. Am adeus Qatar Training Services Explanation FXP Transaction code for Itinerary Pricing / Separator S Indicator for Segments 2 Flown / Used Segment Number 2 X No-stopover indicator (If no stop in original itinerary) ,3 Comma, Flown / Used segment number 3 ,7 Comma, New Added Segment number 7 ,8 Comma, New Added Segment number 8 / Separator R, Past Date Pricing Indicator with Comma 20MAY09 Date, Month, and Year for original Issued ticket System Response 154
- 155. Am adeus Qatar Training Services Save the changes in the TST, enter: REZAFAR; ER UPDATE THE TST Update the TST for requires segments to Issue as a new itinerary, in this example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7 , 8 155
- 156. Am adeus Qatar Training Services Explanation TTU Transaction Code to update existing TST / Separator T1 TST Number 1, here require TST number / Separator S Transaction Code for Segment 7 , 8 Segment number 7, 8 (As per new itinerary for reissue) System Response REMOVE THE FLAG Remove the TST flag after update the TST with require segments: TTF/ T1 System Response 156
- 157. Am adeus Qatar Training Services Display TST: Entry: TQT or TQT/ Tn System Response Click on Exchange icon 157
- 158. Am adeus Qatar Training Services System Response Click on OK icon System Response 158
- 159. Am adeus Qatar Training Services Check Box for require TST for re-issue Click on OPEN icon 159
- 160. Am adeus Qatar Training Services System Response Enter the Additional collection ( ADC) Am ount in the TOTAL: QAR 3 8 0 160
- 161. Am adeus Qatar Training Services Enter the Origin Destination as per ORI GI NAL origin and CURRENT destination Enter NOT VALI D AFTER ( All coupons) and NOT VALI D BEFORE ( As per Fare conditions if any) Enter the New form of paym ent w ith the Additional collection ( ADC) am ount: O/ I NV + / CASH / QAR3 8 0 161
- 162. Am adeus Qatar Training Services Click on UPDATE icon System Response 162
- 163. Am adeus Qatar Training Services Click on OK icon System Response 163
- 164. Am adeus Qatar Training Services Click on CROSS to exit from the TST System Response To Display issued E-Ticket Record: TW D/ L1 2 164
- 165. Am adeus Qatar Training Services System Response Enter original I ssued e-ticket details for re- issue: FO* L1 2 System Response Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 7 , 8 Press enter to add the ‘’FO’’ details in the PNR Automatically (Recheck the Date of Issue for Original Issued ticket) 165
- 166. Am adeus Qatar Training Services System Response Save the Changes in the PNR: RF ZAFAR; ER Display issued E-TI CKET record before re-issue: TW D/ L1 2 Issue the E-ticket, enter: TTP/ P1 / S 7 , 8 / RT 166
- 167. Am adeus Qatar Training Services CHAPTER 1 2 Am adeus Autom ated Refunds Amadeus automated refunds allows you to refund sale documents and electronic tickets quickly and easily. The refund transactions you enter search for data stored in the central ticketing server's document database. If the data is still available, the system uses it to create a refund record. Data is normally stored in the system for 180 days. If the data is no longer available, you enter details of the refund manually into a blank refund record. You can process refund records directly for full refunds, or manually update them for partial refunds. Here is an example of a query report at contains refunded documents. They are indicated by the RFND transaction type code in the last column. th 167
- 168. Am adeus Qatar Training Services Steps to Process Autom ated Refunds Following are the steps to process auto refund on Amadeus which is reported to the local BSP STEP 1 : DI SPLAY REFUND RECORD Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 1 2 5 -4 8 1 0 0 0 6 6 3 2 ( Ticket Num ber) From PNR, enter: TRF / L6 ( ‘’ FA’’ / ‘’ FHE’’ on line 6 ) From Query report (TJQ): TRF / I - - 0 0 1 5 2 8 ( Sequence num ber 0 0 1 5 2 8 ) STEP 2 : ENTER THE CANCELLATI ON PENALTY If any cancellation penalties enter: TRFU/ CP 1 0 0 A STEP 3 : PROCESS THE REFUND To process refund on Amadeus, enter: TRFP System response: OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO OK - REFUND PROCESSED The status of all refunded coupons in the e-ticket record is changed to 'R' (refunded) after which it can not be reversed to ‘’ O’’ / ‘’ A’’ In the PNR, the existing FA element for the refunded ticket is removed, stored in the PNR history, and replaced by a new FA element that includes the ER status code; this indicates that the ticket has been refunded. Partial display of the PNR: FA PAX 125-4810006632/ERBA/S2-3 / ER Status Code (Electronic Ticket) You can ignore a refund record at any time prior to processing ( TRFP) the record with the following entry: TRFI G 168
- 169. Am adeus Qatar Training Services Unused Electronic Ticket Refund Following are the examples to process published fare full refunds on Amadeus For example a ticket 1 2 5 - 4 8 1 0 0 0 6 6 3 2 needs to be fully refunded with QAR1 0 0 .0 0 cancellation/ refund penalty. The following steps will apply: STEP 1 : DI SPLAY THE REFUND RECORD nd record by using any one of the following Using document number, enter: TRF 1 2 5 -4 8 1 0 0 0 6 6 3 2 ( Ticket Num ber) Initiate a refund and display refu options. From PNR, enter: TRF / L6 ( ‘’FA’’ / ‘’FH’’ on line 6 ) From Query report (TJQ): TRF / I - 0 0 1 5 2 8 ( Sequence num ber) STEP 2 : ENTER THE CANCELLATI ON PENALTY Update Cancellation/ Refund Penalties, enter: TRF U/ CP1 0 0 A STEP 3 : PROCESS THE REFUND To process Auto refund: TRFP System response: OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO OK - REFUND PROCESSED STEP 4 : DI SPLAY THE QUERY REPORT To display Query report, enter: TJQ/ QTC-RFND System response: AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION: AGENT - 1310RR 23 NOV 2006 ------------------------------------------------------------------------------ - SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------ 001537 125 4810006632 -19440.00 -900.00 -187.40 CA AMADEUS/M RR YT2MGF RFND 169
- 170. Am adeus Qatar Training Services Partial/ Half Published Fare Refunds For example a ticket 1 2 5 - 4 8 1 0 0 0 6 6 3 5 needs to be partially/ half refunded with amount QAR9 3 4 0 and QAR1 0 0 .0 0 as Refund charges. The following steps will apply: STEP 1 : DI SPLAY THE REFUND RECORD Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 1 2 5 - 4 8 1 0 0 0 6 6 3 5 ( Ticket Num ber) From PNR, enter: TRF / L6 ( ‘’FA’’ / ‘’FH’’ on line 6 ) From Query report (TJQ): TRF / I – 0 0 1 5 3 1 ( Sequence num ber 0 0 1 5 3 1 ) STEP 2 : ENTER THE USED FARE Update utilised fare for used coupons, enter: TRF U/ U9 3 4 0 STEP 3 : ENTER THE CANCELLATI ON PENALTY If any Cancellation/ refund Penalties enter: TRF U/ CP1 0 0 A STEP 4 : DI SPLAY TAX PANEL Display Tax record, enter: TRFT System response: REFUNDABLE TAXES AMADEUS/M MR 125 4810006635 - 635 UNUSED TAXES ---------------------------------------------------------------- T1 480.00 YQ T2 40.00 QA T3 280.00 GB T4 100.00 UB REFUNDABLE TAX TOTAL QAR 900.00 XT Assuming utilised taxes are as: QAR 2 1 0 .0 0 YQ (T1 ) and QAR 4 0 .0 0 QA (T2 ) Refundable taxes are as: QAR 2 7 0 .0 0 YQ, 2 8 0 .0 0 GB, 1 0 0 .0 0 UB To update refundable tax QAR2 7 0 YQ ( T1 ) , Enter: TRFU/ TU1 - 2 7 0 ( YQ Code Not Required) The QAR4 0 .0 0 QA ( T2 ) is a fully utilised tax and needs to be deleted, Enter: TRFU/ TX2 170
- 171. Am adeus Qatar Training Services STEP 5 : DI SPLAY ACTI VE REFUND RECORD To display active refund record panel, enter: TRF System response: REFUND RECORD AGT-77777722 RR/23NOV06 L TKT-Y NM NAME AMADEUS/M MR I ISSUED 23NOV06 D1 DOCUMENT 125 4810006635 6 CPNS 0200 F FARE PAID QAR 18640.00 U FARE USED 9340.00 FARE REFUND 9300.00 CP CANX FEE 100.00 1.08P XT TAX REFUND 650.00 >TRFT REFUND TOTAL 9850.00 FM COMMISSION 93.00 1.00P FP1 CASH 9850.00 S ITINERARY INTERNATIONAL STEP 6 : PROCESS THE REFUND To process Auto refund: TRFP STEP 7 : DI SPLAY QUERY REPORT uery report, enter: TJQ/ QTC-RFND System Response: To display Q AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION: AGENT - 1310RR 23 NOV 2006 ------------------------------------------------------------------------------ SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------ 001538 125 4810006635 -9850.00 -650.00 -187.40 CA AMADEUS/M RR YT2RWH RFND 171
- 172. Am adeus Qatar Training Services Cryptic Entries to update Refund record TRFU/NMMINHAS MUHAMMAD ZAFAR MR Update Name in refund record TRFU/I25JAN10 Date of Issuance TRFU/DA2 Add document numbers (Partial Refund) TRFU/DX1 Delete used document number TRFU/D 1 DG 2 Update check digit TRFU/D1 C34/D2 C12 Add refundable document coupons TRFU/DX 1 C12/DX 2 C34 Delete used/ non-refundable coupons TRFU/TKT Y Document type TRFU/S I Itineray type (I = Int , D = Domestic) TRFU/F1500.00 Fare Paid TRFU/F USD500.00 Alternate Fair Paid TRFU/U 500.00 Fare Used TRFU/FM 5 Commission TRFU/FM 100.00A Commission as Amount TRFU/CP 150.00A Cancellation penalties in Amount TRFU/CP 5 Cancellation penalties in percentage TRFU/MF 10.00 Miscellaneous Fee in Amount TRFU/TA150YQ TRFU/TA10.00ZPMIA2 TRFU/TA10.00XFJFK4.5 Add specific Taxes TRFU/TU2-90.00 Reduce existing tax number 2 TRFU/TX3 Delete existing tax number 3 TRFU/TC NRQ01500 Tour Code TRFU/NF900.00 Net refund TRFU/FP1 CASH TRFU/FP2 CCVI123456789111... Form of payment TRFU/FPA1 900.00 Form of payment amount for payment 1 TRFU/RM (Free Text) Remarks TRFU/AA 12245DOH56565 Airline Authority TRFU/FO 1574400564781LON.... Original Issue TRFU/I25JAN10/F1500/TA1150.00YQ Combine options 172
- 173. Am adeus Qatar Training Services Am adeus Reports The Amadeus reports listed below for applicable for central ticketing users. Options /SOF All agents within an office /SAN All offices sharing the same IATA number /SAS Specific Agent /D Specific Date /F List starting from document or sequence number /R Sorting in reverse order /QSI Sales Indicator /QFP Form of payment (CA/ CC/ MX) /QVP Validating Carrier /QTX Group of transaction types /QTC Specific Transaction Type Transaction Group w ith QTX Option SALE Sale Documents, Includes TKTB, TKTT, CANX,CANN REFD Refunded documents, include RFND, RFNX MANS Manual sales, includes CANX AUTS Automated sales, include TKTB,TKTT,CANX,CANN INVT Inventory, includes CANN and VSCN CCCS Cancelled Credit card sales CCAS Cancelled Cash sale VOID Voided documents, include CANN, CANX,VSCN Transaction types w ith QTC option TKTT Electronic Ticket CANX Cancelled Sale CANN Automatically cancelled document RFND Refunded documents RFNX Cancelled Refund MCOM Manually reported MPD MD50 Automated MCO 173
- 174. Am adeus Qatar Training Services Query Report Current date for active sign-in on screen TJQ For specific date TJQ / D- 1 0 FEB For specific date ranges TJQ / T-10FEB1 5 FEB All agents within your office report TJQ / SOF Specific agent sign-in report TJQ / SAS-0001AA Validating Airline report TJQ / SOF/ QVP-QR Refunded Report TJQ / SOF/ QTC-RFND Voided report TJQ / SOF/ QTC-CANX TJQ / SOF/ V Net Remittance issued tickets report TJQ / SOF/ N TJN/ SOF Sum m ary Report Summary sales period report TJS For the past period TJS / H-1 Specific agent and past period TJS / SAS-0001AA/ H-1 All agents for past period TJS / SOF/ H-1 Daily Report Daily report for active sign-in on screen TJD All agents for current date TJD / SOF Specific agent TJD / SAS -0001AA Past date TJD / D-20JAN 174
- 175. Am adeus Qatar Training Services I tem Report Item report for active sign-in on screen TJI All agents TJI / SOF Specific Sign-in TJI / SAS -0001AA Specific date TJI / D -20JAN Closed sales period TJI / H -1 Printing Report Print Last Display Report, Default printer TJP Print last displayed report, specified printer TJP / PRT-TB3 0 5 1 Transaction Report Transaction report by document number TJT/ TK- 1 6 0 8 9 0 1 5 1 0 By sequence number TJT/ I -0 0 0 5 6 7 175
- 176. Am adeus Qatar Training Services CHAPTER 1 3 Custom er Profile Customer Profile is a record, which contains useful information about a traveler, or company that can assist you while making reservation. Customer profile is divided in to following categories: ¾ Traveler Profile ¾ Company Profile ¾ Traveler profile which associated to a company profile You can create, modify, deactivate or reactivate a customer profile. To do this you must first access profile mode. Profile Mode Com m and When you access profile mode the flag * * * * PM MODE* * * * is shown after each command to indicate that you are working in profile mode. Profile Access Transaction PM Access Profile Mode PMP Exit Profile mode temporarily PME Exit Profile mode Profile End Transaction PE End transaction and save the profile PER End Transaction, Save and redisplay the profile PEE End Transaction, Save and exit profile Mode Profile I gnore PI Ignore Profile without save PIR Ignore the updates and redisplay the profile 176
- 177. Am adeus Qatar Training Services Create Traveler Profile To create a traveler profile, you can use standard PNR elements The PNR element can be entered in any order and system automatically arranges the elements in sequence. You cancelled and modify these elements any time in profile mode. NM1CHAMINDA/NALIN MR Add Name element APB-DOH 44483819 Add Phone element SR*VGML Add meal preference FFNEK-666671166 Add Frequent Flyer details OS YY LCCT DOH5555555 Add OSI RM MAIL TO TRAVEL DEPT Add General Remarks APE-nalinc@abc.com Add e-mail contact AB//CY-AMA/NA-ALICE/A1-94 DRING ROAD/PO-35608/CI-DOHA/CO-QATAR/P1 Add Billing address ST/W Add wish seat preference PNR Transferable I ndicators ars with profile elements which are called icators. A Autom atic When a profile is transferred to a PNR all ‘’A’’ elements are always transferred The Letter ‘’A’’ and ‘’S’’ appe transfer ind S Selectable When a profile is transferred to a PNR it depends on end user to select these elements 177
- 178. Am adeus Qatar Training Services General I nform ation Section The General Information section is used to record the following information: PCN/ Com pany Profile Nam e The company name automatically entered when you create a company profile or associate a traveler to a company profile PIN/ Profile I ndex Field The Index field creates a unique system for filing and referencing your company and traveler profile PBC/ Profile Billing Contact The name of the person to contact regarding billing. PBP/ Profile Billing Phone The Telephone contact number of the person to regarding billing PCO/ Profile Country Code The two-letter country code of the passenger’s nationality or the location of the company. PCR/ Profile Created By This information is automatically appended by the system. It shows the sign of the agent who originally created the customer profile. PBD Date of Birth The traveler date of birth can be entered in the profile. Exam ples: PCN/DOHA BANK Add Company Profile name association PIN/DOH01 Add Profile index field PBC/MISS FATIMA Add Profile billing contact PBP/44483700 Add profile billing contact number PCO/QA Add Profile country code as QATAR PCR/0402ZM Add profile creation information PBD/04FEB1967 Add date of Birth 178
- 179. Am adeus Qatar Training Services Docum ent I nform ation Section The document information section is used to store the information about a passenger’s documents. You can the information in traveler profile. PAS/ Passport Details The traveler’s Passport number, country code, issued and expiry date PIV/ Visa I nform ation The traveler’s Visa information, country code, issued and expiry date PCE/ Driving License The traveler’s driving license information, country code, and issued date PID/ I dentity Card The traveler’s ID Card information Exam ples: PAS/CO-LK/NR-123456/IS-15OCT09/EX-14OCT14 Passport Details PIV/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12 Visa Details PCE/CO-INTERNATIONAL/NR-125254/IS-10JAN10/EX- 09JAN12 Driving License Details PID/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12 ID Card Details Follow up Section The follow up section allows you to place a company or traveler profile on a list for action to be taken at a later date. Every 24 hours the system scans the profile database to check if there profiles are in your office’s follow up list. If found the profile on that list, the system send a message on Queue 94 to remind you to check the follow-up list. PFO/CHECK PASSPORT DETAILS/12MAR12 Add follow-up note with date 179
- 180. Am adeus Qatar Training Services Create a Profile from a PNR You can create a traveler profile quickly from an existing PNR. To create Profile, you must retrieve the PNR. The PC command automatically enters into Profile mode and display the newly created profile. If you don’t specify what PNR elements you want to transfer in your entry, the system transfers all appropriate elements into profile. PC/-1 Create new traveler profile for passenger 1 of PNR PC/-1,5-8,10 Create new traveler profile for passenger 1, Selecting PNR element 5 to 8 and 10 to be transferred PC/-1,X9 Create new traveler profile for passenger 1, exclude element 9 from transfer PC/DOHA BANK-1 Create new traveler profile for passenger 1 and associate to existing company profile name DOHA BANK PC/DOHA BANK-1,4,7-10 Create new traveler profile for passenger 1, associate to company and transfer elements 4 and 7 through 10 Create a PNR from a Profile You can create a PNR from traveler or company profile. This process is known as profile transfer. When you display profile on your system, you can create a PNR from it and transferring all automatic PNR element from displayed profile. PT Transfer all automatic elements to new PNR PT* Transfer all transferable elements to new PNR PT1-3 Transfer range of elements to new PNR PT1,3,6-9 Transfer elements 1,3 and 6 through 9 PTX4,5 Transfer all elements except 4 and 5 PT* 10,12 Transfer all automatic data and only selectable element 10 and 12 PT* X5 Transfer all automatic data except element 5 PTO Transfer all Mandatory and automatic elements to an existing PNR PT2* 15OCT* Transfer flight segment 2 appending date 180
- 181. Am adeus Qatar Training Services Create Com pany Profile To create a company profile in profile mode must access profile mode first. The company name may contain a maximum of 25 characters. PCN/DOHA BANK Create a new company profile Associate Traveler to Com pany Profile In profile mode you can associate traveler to a company profile. The company profile must exist before associating it to traveler. veler to a company crate a new or retrieve existing profile, then PCN/DOHA BANK transaction to associate it Display Traveler Profile PDN/-CHAMINDA Display profile by traveler surname To associate a tra use the PD2 Display profile shown on line 2 of profile name list PD Redisplay retrieved profile PDRT/XXXXYY Display traveler profile by record locator PDI/DOH01 Display profile general information by index option PLT Display list of traveler for your office PLT//DOH BANK Display list of travelers associated to DOHA BANK Display Com pany Profile PDN/DOHA BANK Display Company profile by Name PDN/DOHA BANK-CHA Display by Company name and traveler name PDT/-CHAMINDA Display traveler profile associated to company profile PDM/-CHAMINDA Merge a traveler profile with the company profile displayed PDRC/YYYYXX Display company profile by record locator PLC Display list of company profile for your office PDL Redisplay profile list 181
- 182. Am adeus Qatar Training Services Modifying a Profile You can cancel and modify the following elements in a company or traveler profile in profile mode. ¾ General Information ¾ PNR Transferable elements ¾ Priority Elements To cancel PNR transferable elements you can use XE command. To modify PNR transferable elements, select the element number, slash and the new value. XE6 Cancel element 6 in a profile XE2,5,7 Cancel Multi elements in a profile XE5-8 Cancel a range of elements in a profile 6/ST/W Change the seat preference for line 6 9/*S Change Transfer indicator for element 9 to S 6/*A Change Transfer indicator for element 6 to A Deactivate and Reactivate a Profile You can deactivate a displayed customer profile in profile mode. When you deactivate a profile, it is placed on a deactivate profile list for 30 days. If you don’t reactivate the deactivate profile in 30 days, it is deleted from the system. PX Deactivate displayed profile PLX Request a list of deactivate profiles PD2 Display a deactivate profile 2 on displayed list PR Reactivate a profile 182
- 183. Am adeus Qatar Training Services Am adeus Hotel Amadeus Hotel offers you detailed information on room availability, rates and Encode/ Decode Hotel Chain DNH MARRIOTT Encode Hotel chain CHAPTER 1 4 hotel features. DNH SI Decode Hotel Chain Hotel Chain I nform ation GGHTL Display AIS information page for Amadeus Hotel GGHTLEM Display AIS information for hotel chain MARRIOTT (EM) HEHTLFS Display specific requirements for hotel chain FS Hotel List The hotel list display provides a complete list of hotels for specific city. The display contains the hotel name, chain code, area location and recommended type of transportation from the airport. HL DXB List of hotel in Dubai HL DXB/HN-FOUR List of hotels in Dubai for hotel Four seasons HLDXB/AD-SHEIKH List of hotels in Dubai at SHEIKH ZAYED ROAD 183
- 184. Am adeus Qatar Training Services Hotel Availability The Hotel Availability commands allow you to display the availability of hotels worldwide. There are two types of hotel availability displays: 1 . Hotel Multi-Property Availability Display availability for all hotels in a given city location and date range. Hotels are displayed in a nonbiased order 2 . Hotel Single Property Availability Display availability for a specific property. By default the system displays a Single Occupancy rate. Example: HA DXB 1 5 DEC-1 8 DEC System Response: 184
- 185. Am adeus Qatar Training Services Hotel Room Type Codes The hotel room types shown in an availability display are a three alpha / numeric code. The first character indicates the room category, the second indicates the number of beds in the room and the third indicates the bed type. For example, a room type of A1K represents a Superior Room with bath and 1 King Bed. 185
- 186. Am adeus Qatar Training Services Room Category Codes Room w ith Bath A B C D Superior Moderate Standard Minimum Room w ith Show er E F G H Superior Moderate Standard Minimum Room w ith Bath/ Show er I J K Superior Moderate Minimum Executive Suite P Suit S T U Superior Moderate Minimum Non-Sm oking N Room at w eekend W Codes T Twin K King S Single Q Queen D Double W Water A* K * Number of beds vary A1 * Bed type varies A* * Two * * number of beds & Type COR Corporate rate category GOV Government rate category MI L Military rate category CON Convention rate STP Stopover rate FAM Family rate TUR Tour rate PKG Package rate TVL Travel Industry rate PRO Promotional rate W KD Weekend rate SRS Senior Citizen rate RAC Standard RAC rate SRB Summer Rate Break W OS World of savings 186
- 187. Am adeus Qatar Training Services Single Property Display In order to display all rooms and rates for a specific property you must use the single property availability and rates display. To display a single property availability you use the HA command and the line reference number from a Hotel Multi-Property Display. Example: For Hotel multi display: HADXB15DEC-1 8 DEC/ HN-SHERATON Display rooms and rates for line 2, Enter HA2 187
- 188. Am adeus Qatar Training Services Options HA2 Display single property availability for property shown on line 2 of multi property display for single occupancy HA3 / RT- 2 Display single property availability for property shown on line 3 of multi property display for double occupancy HASI DXB3 2 6 1 5 DEC-1 8 DEC Direct command to display single property availability, chain code SI, Property code DXB326, Check-in 15DEC and Check-out 18DEC Availability Options / AR- Area I dentifier You can enter maximum three location code A= Airport, D= Downtown, E= East, W = West, N= North, S= South (Entry: / AR-A) / CO- Com pany Used to specify hotel chain code (Entry: / CO-SI ) / DT- Check-I n Date Used to change the check-in date in your existing display (Entry: / DT-1 9 DEC) / DD- Check-out Date Used to change the check-out date in your existing display (Entry: / DD-2 1 DEC) / FC- Foreign Currency Used to show rates in other currency (Entry: / FC-GBP) / FC-* Foreign Currency Used to change the rates to the stored currency in your existing display (Entry: / FC-* I NR) / FF- Hotel Facility Used to restrict to display hotel with require facilities (Entry: / FF-BAB- BUS-MEE) / HN- Hotel Nam e Used to search for specific hotel name (Entry: / HN-SHERATON) / LO- Location Used to change the location for existing display (Entry:/ LO-AUH) / QU- Rate Lim it Range Used to display Rate ranges (Entry: / QU-1 0 0 Rate below a specified amount) (Entry: / QU-H1 0 0 Rate above a specified amount) (Entry: / QU-1 0 0 -1 5 0 Rates between specified values) / RT- Occupancy Level Used to identify the double occupancy (Entry: / RT-2 ) 188
- 189. Am adeus Qatar Training Services / SR- Special Rate Used to request special rates or existing rates (Entry: / SR-MI L) / TR- Transportation Used to request transportation from Airport to hotel T= Taxi, R= Rent a car, F= Free, L= Limousine (Entry: / TR-F) / AD- Address Street you are searching for accommodation (Entry: / AD- SHEI KH ZAYED) / BT- Bed Type You can enter maximum two bed types (Entry: / BT-K-Q) / HC- Hotel Category You can enter up to 2 codes (L= Luxury, F= First Class, S= Standard, T= Tourist Entry: / HC-F-S) / PH- Phone Num ber Used to search hotel with phone contact (Entry: / PH-9 7 1 -4 -2 2 8 1 1 1 1 ) Exam ples: HADXB1 5 DEC-1 8 DEC/ CO-SI Availability for specified Hotel Chain HADXB1 5 DEC-1 8 DEC/ HN-SHERATON Specified Hotel Name HADXB1 5 DEC-1 8 DEC/ RT-2 Double occupancy HADXB1 5 DEC-1 8 DEC/ AR-D Specified Area HADXB1 5 DEC-3 / TR-F Specified Transportation HADXB1 5 DEC-1 8 DEC/ FC- GBP Specified Currency HADXB1 5 DEC-1 8 DEC/ SR-EXX Specified special rate HADXB1 5 DEC-1 8 DEC/ QU-1 0 0 -1 5 0 Specified rates ranges between 2 values Availability and Rates from a PNR You can request hotel availability & rates on a flight or car segment in a PNR. For example: Availability and rates for Line Number 3 of PNR for Check-in date and Line Number 4 for check-out date. Entry: HAS3 HAS3 Display Hotel Availability for arrival point of segment 3, in this situation the system takes the Airport code or Car pick up point as a hotel location HAS6 / CO-SI Display Hotel Availability refereeing segment 6 of PNR and specified Hotel chain code HAS5 / QU-1 0 0 Display hotel availability refereeing segment 5 of PNR and requesting rates below specified amount 189
- 190. Am adeus Qatar Training Services Hotel Features The hotel features display provides a complete description of a specific hotel property. The hotel features display can be requested from a multi-property, single property availability, and Hotel List display. HFAC Display hotel features from hotel list display for Line AC HF2 Display hotel features for property shown on line 2 of hotel multi-property availability. HF Display hotel features from single property availability display HFS5 Display hotel features for the property of the hotel on segment 5 of the displayed PNR Hotel Features Category Codes L LOC Location A CAT Category E EXT Extra charges P POL Policies G GNT Guarantee D DEP Deposit S STA Minimum/ Maximum Stay F FAC Facilities R ROO Room N DIN Dining M MEE Meeting Facilities C COM Commission Q FRE Frequent stay T TRA Transportation Y SFY Safety Features O OTH Other Charges Exam ples: HF4 -D Display hotel features, deposit category from hotel on line 2 of multi-property display HF7 -E-FAC Display hotel features, extra charges and facility categories from hotel on line 7 of multi-property display HF-G-N-T Display Hotel features Guarantee, Dining, and Transportation from single property availability display. 190
- 191. Am adeus Qatar Training Services Point of Reference A point of reference is a building, monument, or any other type of landmark considered important enough to be used as a criterion when searching for and booking hotels. Each point of reference is assigned to a category according to its nature. List of Categories APT Airports ATT Attractions BST Bus Station BUS Business Location CAR Amadeus Car Rental location CTY Cities CNV Convention center EDU Educational EVT Events, Fairs, Festivals GRD Ground Transportation HEL Heliport HTL Amadeus Hotel Properties MI L Military Bases PAR Parks PRT Port RAI Rail station RST Holidays Resorts SHO Shopping Districts SPO Sports Stadium TRA Transportation Exam ples: DRP-CAT Display point of reference categories DRPCASTLE/ GB Display Point of reference by keyword and country code DRPSAND/ USNY Display point of reference by keyword and country/ state code DRP* / LON-SHO Display the list of point of reference for specified city and Category DRP1 2 Display point of reference from Displayed list HLL1 2 Hotel list from DRP display for line 12 HAL1 1 / DT-1 5 DEC-1 8 DEC Hotel Availability from DRP display for line 11 191
- 192. Am adeus Qatar Training Services Hotel Pricing A hotel pricing display provides detailed information about a specific room rate. You can request a hotel pricing display from a single-property hotel availability display or by referencing a hotel PNR segment. The Hotel Pricing ( HP) display shows you: ¾ Detailed information about a specific room/ rate listed on a COMPLETE ACCESS+ single property hotel availability display, or included in a COMPLETE ACCESS+ hotel segment in a PNR. ¾ Information about the property at which the room/ rate is availability. This information is similar to the information on a hotel features display. The information on HP display is supplied directly from the hotel chain’s own reservation system. The following steps are to request a Hotel Pricing Display: Example: HADXB1 5 DEC-1 8 DEC/ HN-SHERATON 192
- 193. Am adeus Qatar Training Services Single Availability and rates display for line 2, Entry: HA2 Hotel pricing option for line 2 for single property display availability and features, entry: HP2 Options HP2 Display Pricing from single property display for line 2 HPS4 Display pricing from line 4 of PNR for hotel segment HP2 -R-T Display specified categories 193
- 194. Am adeus Qatar Training Services Hotel Rate Change If the room rate changes during the period you are booking it is indicated in a single-property display with an asterisk (* ) next to the availability status code or one of the values H, F, M is displayed. For example, if your booking a room for the last week in June and the first week in July, but the rate changes at the beginning of July. When a rate change occurs, the relevant code is displayed (it can be the highest, average, first night, most occurred one, depending on the rate type indicator = = ).the rate for the period is normally used to calculate the rate range in a multi-property ha display and to show the available rate in a single-property display. This applies to all levels of connectivity. To see the date on which the rate change occurs, you must retrieve the hotel rate change display. The entry to display the hotel rate change information is based on the line number of the availability and rates display. HR2 Display hotel rate change display for property on line 2 of multi-property display HR Display hotel rate change display from single property display Hotel Term s Hotel terms give information about a specific rate. ¾ The terms of entitlement ¾ What the rate includes (for example, meals and tax) ¾ Other rate-specific information like how much commission you receive for selling the rate The display may also contain policy, guarantee or deposit information that applies to the hotel at which the rate is available. This information comes from the relevant hotel features display. Hotel Terms display cannot be requested from Complete Access Plus availability display, or Hotel Pricing and Features display. HT1A Display hotel terms for property for rate 1A of multi-property HT1 Display hotel terms from hotel inventory display 194
- 195. Am adeus Qatar Training Services Hotel I nventory The hotel inventory (HI) display gives a 40-day snapshot for hotel standard access and hotel complete access hotels only of room availability by rate at a single hotel. The information comes from the distribution system. The availability status is shown by the following codes: A Available to sell . Closed R On request X Closed to arrival Options HIAA Display Hotel Inventory display refereeing Hotel List line AA HI1 Display Hotel Inventory display refereeing multi-property display for line 1 HIS4 Display Hotel Inventory display refereeing Hotel segment number 4 in PNR HIXXDXB123 Display hotel inventory display with hotel identifier 195
- 196. Am adeus Qatar Training Services Hotel Sell There are two types of sell entry: ¾ Short sell entry: an entry containing a line reference to a room/ rate shown on any single-property display. • HA hotel single-property availability • HR hotel rate change • HP hotel pricing & features (hotel complete access plus only) ¾ Long sell entry: this is an entry in which you supply all the required Information: property identifier, dates of stay, room type, and rate. The hotels available in Amadeus are divided into three groups: Blank Standard Access Hotel Chains When you book a standard access hotel, the system automatically generates a booking message to the hotel chain at end transaction. The hotel chain either generates a confirmation number back to Amadeus via teletype, or updates the PNR directly. / Com plete Access Hotel Chains When you book a complete access hotel, the request is sent immediately to the hotel chain via a high speed communication link. The hotel company returns a confirmation number within four to eight seconds. + Com plete Access Plus Hotel Chains Complete Access Plus offers all of the features of Complete Access as well as the ability to obtain data directly from the hotel’s own reservation system. In complete access, you can only sell one room per transaction. If your PNR contains more than one passenger, you must passenger associate the hotel sell entry. 196
- 197. Am adeus Qatar Training Services Example: HADXB15DEC-18DEC/HN-SHERATON Display Single Hotel property availability and rates, entry: HA3 Sell room on line 1, entry: HS1 197
- 198. Am adeus Qatar Training Services Sell Options /BS- Booking Source 5-8 Digits IATA number / TIDS number (Entry: /BS-00000000) /CD- Custom er Corporate I dentification Num ber To avail the corporate rates offered by the hotel. (Entry: /CD-123456EXX) /DP- Deposit This option to enter the form of payment of the passenger's deposit. This is a mandatory option if specified as a requirement in the hotel features display. (Entry: /DP-CCVI12345678901EXP1212) /EX- Extra Person in Room You use this option to enter the number of extra people in a room and the extra charge. (Entry: /EX-USD100.00-1) /RA- /RC- Roll - Aw ay bed for Adult ( / RA-) & Child ( / RC-) Number of beds. Give the currency, price and quantity. (Entry: /RA-USD50.00-1) /G- Guarantee Arrival The form of payment used to guarantee arrival. (Entry: /G-CCVI12345678910EXP1212) /ID- Custom er I dentification Use to enter the passenger's own hotel supplied identification number. (Entry: /ID-56789EXX1) /FT- Frequent traveler Used for hotel loyalty program or for the PAX may be entitled to air miles by staying at a qualifying hotel.(Entry: /FT-12345SI) /SI- Supplem entary I nform ation Free form text for you to add extra information, minimum two characters and a maximum of 45 characters. (Entry: /SI – SMOKING ROOM) /DT- Check I n Date When making direct / long sell. (Entry: / DT-1 5 DEC) /DD- Check Out Date When making direct / long sell. (Entry: / DD-1 9 DEC) /RT- Room Type When making direct / long sell. (Entry: / RT-2 A1 D) /SR- Special Rates Used to sell the special rates offered by a hotel. (Entry: / SR-TVL) /**- Travel Agency Internal accounting information free flow text 198
- 199. Am adeus Qatar Training Services Hotel Modification You can modify an existing hotel element using the sell options. For modification purposes, the hotel option codes are divided into two categories, critical and non-critical in standard access the options are divided as follows: ¾ The critical option codes are • / DT- (check-in date), • / DD- (check-out date) • / RT- (room type) ¾ The rem aining option codes are considered non-critical For complete access, all modifications are done in real time, and you receive an instant reply from the hotel. Options that are critical result in a cancel/ rebook of the hotel segment. When a cancel/ rebook takes place, the hotel company sends a cancellation number which is stored in the PNR as a remark element, and places the new confirmation number in the hotel segment element. The non- critical options do not affect the status code in the PNR, but are treated as a cancel/ rebook which is reflected in PNR history. The help page for each hotel chain (HEHTLYY where YY is the hotel chain code) displays information and specific requirements for the hotel chain. Please see CRITICAL OPTIONS listed there as modifications on those will result in cancel/ rebook of the hotel segment. Critical Options 4 / RT-2 K1 D Change room type of hotel segment 4 of PNR 4 / DT-1 2 DEC Change check-in date for hotel segment 4 of PNR 4 / DD-1 7 DEC Change check-out date for hotel segment 4 of PNR Non-Critical Options ange room type of hotel segment 4 of PNR 4 / SI -SMOKI NG Ch 4 / DP- Delete Deposited information for hotel segment 4 of PNR 4 / CD-1 2 3 4 5 EXX Add/ change corporate identification number for hotel segment 4 of PNR 199
- 200. Am adeus Qatar Training Services CHAPTER 1 5 Am adeus Cars The Amadeus Car offers detailed information regarding car availability and rates for car rental companies worldwide. Amadeus also has agreements with major car rental companies to rent cars directly from their reservation systems known as Amadeus Complete Access. Encode and Decode Car Com pany Encode car company DNC HERTZ DNC ZI Decode car company code CE PHN Decode special equipments code I nform ation Page GG CAR Display all available car companies in Amadeus GGCARCTC A Display contact name of car companies begin with letter A GGCAR A Display information for car company begin with letter A GGCAR ZI Display AIS for car company with code ZI GGCARZI LON Display AIS for car company for specified city (LON) HE CAR ZI Display specific requirements for car company ZI 200
- 201. Am adeus Qatar Training Services Car Location List The car location list provides you with a complete list of car rental companies and their office addresses in a specific city, Entry: CLLON Exam ples: CL ZI HOU Display car location list for Company ZI in Houston (HOU) CL LON-T Display Airport Terminal location in London (LON) CLZI USCA-C Display City locations for car company ZI in California state of United States of America. 201
- 202. Am adeus Qatar Training Services Car Location Policy Amadeus cars allows you to obtain location policy information regarding location details, tax, policy, surcharge and vehicle type, without having to refer to a car rate availability display. To do this use the transaction code CPO. To display the location policy information for a specific car company at an airport location, enter for example: CPOZENCE 202
- 203. Am adeus Qatar Training Services Car Availability and Rates Display Car availability displays show the rates for car types that are available, or available on-request (car types that are closed are not displayed). There are three types of car availability displays: Multi-com pany Single-com pany (for non-complete access plus providers) Single-com pany (for complete access plus providers) Exam ple: CALAX1 5 DEC-1 8 DEC/ ARR-1 2 0 0 -1 9 0 0 203
- 204. Am adeus Qatar Training Services Car Type Codes The car type codes consist of four elements that describe the Class, Type, Transmission and Air-conditioning of a particular vehicle type. For example, an ECMN car type defines an economy, car, manual transmission without air-conditioning. Car Class Codes M Mini E Economy C Compact S Standard I Intermediate F Full size (4-door) P Premium L Luxury X Special Car Type Codes B 2-Door C Car W Station Wagon V Van L Limousine R Recreational S Sports car F 4-Wheel Drive T Convertible X Special D 4-Door J All Terrain P Pick up K Truck Car Transm ission Codes A Automatic M Manual Air-Conditioning Codes R Air-Conditioned N Non-Air-Conditioning Car Location Codes C City N North of the city S South of the city E East of the city W West of the city R Resort location T Terminal O Off-Terminal 204
- 205. Am adeus Qatar Training Services Single Com pany display The car single company availability can be displayed from an initial entry or by changing a multi-company display to a single company display. Example: CAZI DXB1 5 DEC-1 8 DEC/ ARR-1 2 0 0 -2 2 0 0 Exam ples: CADXB1 5 DEC-1 8 DEC/ ARR- 0 9 0 0 - 1 2 0 0 Display single company availability for requested rental period. CAZI DXB1 5 DEC-1 8 DEC/ ARR-0 9 0 0 - 1 2 0 0 / VT- ECMN Display single company availability for requested dates, times and vehicle type. 205
- 206. Am adeus Qatar Training Services Car Availability Options / CO- Com pany This option to change a multiple-company display to a single company display. (Entry: / CO-ZE) To change a single-company display to a multiple company display, (Entry: CA/ CO-YY) / DT- Pick-Up Date This option to change the pick-up date in your existing display. (Entry: / DT-1 9 DEC) / DD- Drop-Off Date This option to change the drop-off date in your existing display. (Entry: / DD-2 3 DEC) / FC- Foreign Currency This option to show rates in a currency other than the currency of the city in your entry. You can only use the ISO country code. (Entry: / FC-GB) / LO- Location This option to change the location of your existing display. Options you entered in your initial entry are retained in the new display. (Entry: / LO-MAN) / DO- Drop off Location This option to change the drop off location in your existing display.(Entry: / DO-MUC or / DO-GBMAN* ) Note: you can only enter an Amadeus location code or a car company location code with an asterisk. / VT- Vehicle Type This option to request a specific vehicle type. (Entry: / VT-ECMN) To specify one of the elements of vehicle type replace the other letters with asterisks. (Entry: / VT-* * M* ) is for cars with manual transmission. / RC- Rate Code This option to request a rate category and rental period. (Entry: / RC-PW ) / ARR- Arrival Tim e This option to change the pick-up time in your existing display. (Entry: / ARR-1 5 0 0 ) / RT- Return Tim e This option to change the drop-off time in your existing display.(Entry: / RT-2 2 0 0 ) 206
- 207. Am adeus Qatar Training Services Car Rate Categories A Association This category applies to members of associations that have special rates. B Business This category applies to basic discounted rates for customers showing their business cards at the rental location. C Corporate This category applies to contracts or percentage discounts for corporate clients G Governm ent This category applies to government departments. I I ndustry This category includes special rates for travel industry personnel K Package This category applies to car rentals in conjunction with other travel products L I nclusive This rate includes coverage, or coverage and other billable items such as special equipment. P Prom otional This category applies to rates with restrictions such as free rental days, minimum number of rental days, special discounted rates for specific locations and/ or specific car types R Credential Client must provide what rate specifies: for example coupon, or ID. S Standard This is the default category, when no other category is specified. Rates are included without restrictions, except advance booking requirements U Consortium This category applies to special rates for travel consortiums or groups. V Convention This category includes specific rates for conventions Rate Category Codes D Daily This plan applies for one or more rental days. It can also apply for extra rental days for monthly, weekly, and weekend plans. W W eekly This plan has a fixed rate based on a rental period of approximately 4 to 7 days E W eekend This plan includes a daily or flat rate based on a rental period for at least one day on a Friday, Saturday, or Sunday M Monthly This plan has a daily or fixed rates based on a rental period of at least 28 days 207
- 208. Am adeus Qatar Training Services Car Rate Features The car rate features display is available from a car availability display for car providers in cars complete access plus, including leisure participants, using For example: CAZI DXB1 5 DEC-2 2 DEC/ ARR-1 2 0 0 -1 8 0 0 the CR transaction To request car rate features information from a rate availability (CA) display for rate on line 2, enter: CR 2 208
- 209. Am adeus Qatar Training Services Car Sell lay The responses vary for each car company participating in Amadeus Complete Access. In addition: You can only book one car at a time You must enter the name element in the PNR before selling the car The entry is directly sent to the car company database before a confirmation is returned When confirmed the car segment shows an HK status code If more than one passenger in the PNR, you must passenger associate the car sell entry Access Level Blank Autom ated Standard Access Car Com panies When you book a standard access car company, the system automatically generates a booking message to the car company at end transaction. The car company returns a confirmation number to Amadeus via teletype, or updates the PNR directly using an automated process in the car company’s system You can sell a car directly from an availability and rate display, car list disp and car inventory display. Blank Manual Standard Access Car Com panies Manual Standard Access differs from Automated Standard Access in that the reservation is manually handled by the car company and therefore the confirmation number is returned after manual processing Com plete Access Car Com panies complete access car company, the t is sent immediately to the car company via High-speed communication link. The car company returns a confirmation number within four to eight seconds / When you book a reques Basic entry for car sells: CS2 / P1 Sell car shown on line reference 2 of availability display, for passenger 1 209
- 210. Am adeus Qatar Training Services Car Sells Options: / CD- Custom er Corporate I dentification Num ber Used this field to enter corporate id (Entry: / CD-0 1 8 9 EXX0 1 ) / RQ- Rate Quoted Use this field to enter the rate that was quoted to the g (Entry: / RQ-USD1 0 0 .0 0 -UNL DY) Passen er / I D- Custom er I dentification You use this option to enter the passenger's own car company’s identification number. (Entry: / I D-1 2 3 4 5 6 EXX) / FT- Car Frequent Traveler You use this option to add the identification of a person belonging to a frequent traveler program. (Entry: / FT-FQP4 5 4 5 4 5 EXX) / SI - Supplem entary I nform ation his option to enter supplementary information in free flow text for the rental car.(Entry:/ SI -BLACK COLOUR) You use t / SQ- Special Request You use this option to request a specific type of equipment. (Entry: / SQ-PHN) / G- Guarantee arantee bookings for specific o booking codes. / G- CASH or / G- CHEQUE or / G- CCVI 4 4 4 5 6 4 8 7 5 6 EXP1 2 1 2 / G-VOUCHER or / G- MCO or / G-BS( booking Source) or / G- CD( corporate discount) or / G-I D( custom er identification) This option allows you to gu vehicle types, rate Plans r Pick Up Location You use this option only in a direct sell entry when pick up is . V cinity code to be taken from Car List display. Please remember to affix an asterisk (* ) after the vicinity codes in the car sell entry. (Entry: CSZI NCE1 5 DEC-3 / ARR-1 2 0 0 -0 9 0 0 / VT-ECMN/ PUP-NCET0 2 ) / COL- other than airport i Drop Off Location rect sell entry when drop off is irport. Vicinity code to be taken for Car List display. Please remember to affix an asterisk (* ) after the vicinity codes in the car sell entry. (Entry: CSZI LHR1 5 DEC-4 / ARR-1 6 0 0 -1 2 0 0 / VT-ECMN/ DO-LONC0 9) / DO- You use this option only in a di other than a / RC- Rate Code Added automatically by the system when the car is sold directly from the car availability and rates display. Entered manually to request a specific rate category and rate plan. (Entry: CSZUMAD1 5 DEC- 7 / VT-ECMN/ RC- SD- ) Booking / BS- Source Num ber Used to enter agency control number , IATA or TID number, (Entry: / BS - 7 7 7 7 7 7 7 2 (5 - 8 characters) 210
- 211. Am adeus Qatar Training Services / FP- Form of paym ent You can enter any of the following CASH, CHEQUE, CREDIT CARD (Entry: / FP- CCVI 4 4 4 3 3 3 3 2 3 3 2 3 2 3 EXP1 2 1 2 N0 0 1 2 ) / CO- Collection This is the address from where the car will be collected (Entry: / CO-Free flow text ) If you try to make a sell entry for a complete access car company and the link between Amadeus and the car company’s system is down, the complete ard access sell. When this occurs, you see the message: * STANDARD ACCESS BOOKI NG * You can upgrade the request to complete access. Enter: CN4 W here: ell" transaction code 4 Line Number of the segment you want to upgrade access sell is downgraded to a stand CN Upgrade Car S 211
- 212. Am adeus Qatar Training Services Modifying Car Segm ent The car segment change transaction enables you to modify or delete elements or car segments that have already been booked. You can modify, delete and add data to an existing car element using the options. options that do determine the status of the rate in a car segment are more critical than the others. The options are as follows: / DT- Pick-up Date / DD- Drop-off date Modifications with / VT- Vehicle Type / LO- Location code / RC- Rate Code When a car element originally based upon the param booked in standard access is modified, the system attempts to resell the segment performing all availability status and rate rule validations. If the check is successful, the modification is accepted and the segment resells. If this check is unsuccessful an availability and rates display is returned eters in the affected segment. The confirmation number is erased and depending on the car company either a new confirmation number is returned or the same previous confirmation number is used. All changes are processed via complete access if the original booking was made in complete access. Examples: 5 / VT-ECMN Change car type reserved on car segment 5 of PNR 5 / DD-1 5 DEC Change drop-off date for car segment 5 of PNR 5 / SI -BLACK CAR REQ Add or change supplementary information for car segment 5 of PNR 212
- 213. Am adeus Qatar Training Services CHAPTER 1 6 I nsurance Amadeus insurance enables you to book assistance and insurance products. Amadeus insurance is available to Amadeus users who have signed an agreement to sell insurance or assistance products with at least one You can carry out the following tasks for Amadeus insurance: ¾ Display a list of providers with whom you have an agreement ¾ Display a list of insurance products for a provider ¾ Display an insurance proposal of products matching the entered criteria, for a specific provider. products and their extensions are priced separately, allowing up sell ¾ Display the features of a given insurance product ¾ Perform informative pricing for insurance ¾ Confirm a sale after informative pricing ¾ Sell Amadeus insurance for a PNR ¾ Cancel an insurance booking ¾ Print an insurance certificate ¾ Display an insurance certificate Provides and Products You can display a list of all insurance providers that are available to you. The providers’ available will depends on the agreement made by your travel agency with insurance provider. To display the list of providers, enter: I L Am adeus insurance provider. 213
- 214. Am adeus Qatar Training Services If you have set a preferred Amadeus Insurance provider in your agent preference, you can display a list of products for that provider by entering, enter: I I To display products for a different providers or if you have not set a ction code followed by the provider code. For example: I I CHR preference, enter the I I transa After displaying the list of providers, enter the II Transaction code followed by the line number of provider in the list. For example: The provider on Line number 1 of provider list, enter: I I 1 214
- 215. Am adeus Qatar Training Services Product Features You can view the insurance product features: ¾ Preferred provider and products ¾ Specified provider and products ¾ Insurance proposal ¾ Insurance element in PNR If you have set a preferred insurance product for your preferred provider in agent preferences, you can display the features of the preferred product by entering: I F If you know the provider and product code, you can view product features by entering, For example: I FCHR/ CHRT+ TW P I F Transaction for Insurance product features W here: CHR Provider code (CHARTIS) / CHRT+ TW P Slash, Product code 215
- 216. Am adeus Qatar Training Services From a list of products, view the product features by entering, For example: I F6 From an insurance proposal, enter For example: I F6 / S4 I F Transaction for Insurance product features 6 Product on line 6 / S4 Slash, S, insurance segment number Whatever method you chose to view the product features, the system response depends on the information returned by the provider. For example, the features could provide details about what the policy covers or the format of the sell transaction, including options that are mandatory for selling the product. Price and Sell I nsurance To price and sell Amadeus insurance, you must be working in a PNR that has a name element or enter the name if only insurance segment. r the PNR, for your preferred Amadeus Insurance nter: I S To perform insurance informative pricing only, add the / FQ option to sell entry, For example: I S/ 1 5 DEC-1 0 / FQ To sell insurance or display informative pricing for the PNR after displaying a list of products, specify the line number of the product in your entry, enter For example: I S6 / 1 5 DEC-1 0 / FQ To sell the insurance fo provider and product, e 216
- 217. Am adeus Qatar Training Services To sell the insurance from PNR and specify the provider and product in your entry, For example: I SCHR/ CHRT+ TW P/ 1 5 DEC-1 0 / FQ Note: the system defaults to the first name in the PNR as the policy holder. If you want another passenger in the named as policy holder, change the passenger association by entering, For example: 4 / NM-AHMED/ AI SHA MRS W here: 4 Insurance segment line number 4 of PNR / NM Slash, transaction to change the name -AHMED/ AI SHA MRS Dash, name of the policy holder 217
- 218. Am adeus Qatar Training Services I nsurance Sell Options Following are the options to sell insurance I ndividual Policy I SCHR/ CHRT+ TW P/ 1 5 DEC- 2 5 DEC/ ZN-…/ AM/ / -A1 -…./ AE-…/ NB-…./ BD- …./ PI - PP…/ P1 W here: urance sell Transaction I S Ins CHR Provider code CHRT+ TW P Product code 1 5 DEC-2 5 DEC Insurance started-end dates (Extracted from itinerary if any) / ZN- Slash, Zone Field, Dash ( 2 Letter destination ISO code) / AM Slash, Subscriber’s address identifier / / A1 - Double Slash, Address 1 identifier, Dash, free flow address / AE- Slash, Subscriber’s phone number, dash, number / NB- Slash, Beneficiary name, relationship, phone number / BD- Slash, Date of Birth (DDMMYYYY) / PI Slash, Passport number (/ PI-PP13232323) P1 Passenger association (1= Passenger number 1) Fam ily Policy I SCHR/ CHRT+ TW P/ 1 5 DEC- 2 5 DEC/ ZN-…/ FD- PF/ AM/ / -A1 -…./ AE-…/ NB- …./ BD-…./ PI -PP…/ P1 I S Insurance sell Transaction CHR Provider code CHRT+ TW P Product code 1 5 DEC-2 5 DEC Insurance started-end dates (Extracted from itinerary if any) / ZN- Slash, Zone Field, Dash ( 2 Letter destination ISO code) / FD- slash, reduction code, only PF for family policies / AM Slash, Subscriber’s address identifier / / A1 - Double Slash, Address 1 identifier, Dash, free flow address / AE- Slash, Subscriber’s phone number, dash, number / NB- Slash, Beneficiary name, relationship, phone number / BD- Slash, Date of Birth (DDMMYYYY) / PI Slash, Passport number (/ PI-PP13232323) Pn Passenger association (n= Passenger number reference) 218
- 219. Am adeus Qatar Training Services Long Sell If your office profile is set to extract details from the PNR, or you prefer to make a long sell entry, you can sell insurance by including all the mandatory parameters in you entry. In this case system doesn’t take the default values from the PNR. You must already have at least one name entered in your PNR. For example: / 1 5 DEC-2 5 DEC/ ZN-DE/ AM-/ / A1 -9 4 DRI NG ROAD/ A2 - / AE-0 0 9 7 4 4 4 4 8 3 8 1 2 / NB-AI SHA-W I FE-0 0 9 7 4 4 4 4 8 3 8 8 8 / BD- 0 4 FEB1 9 6 7 / PI -PP3 4 3 4 3 4 / P1 W here: I S Sell transaction for Insurance I SCHR/ CHRT+ TW P ALDARW I SH BLDG CHR Provider code / CHRT+ TW P Slash, Product code / 1 5 DEC-2 5 DEC Slash, Start date and end date cover policy / ZN- Slash, Zone indicator, dash destination ISO code (DE) / AM- Slash, Subscriber address transaction identifier / / A1 - Double Slashes, Address 1 Identifier, Dash, address / A2 - Slash, Address 2 identifier if any, dash, address / AE- Slash, Subscriber’s phone number / NB- Slash, Beneficiary identifier, dash, beneficiary name, dash, relation, dash, beneficiary phone number / BD- Slash, subscriber’s Date of Birth (04FEB1967) / PI - Slash, Passenger ID identifier, dash PP3 4 3 4 3 4 Passport identifier (PP), Passport number / P1 Slash, Passenger association identifier, Passenger 1 System Response: 219
- 220. Am adeus Qatar Training Services 220 Adding Option You can add options to basic entry. Depending on the insurance provider these may be mandatory or optional. For example you may need to supply additional booking information that is not supplied in the PNR, Such as date of birth. To add insurance option, enter the transaction code followed by slash (/ ), Option identifier, dash (-) and the value. For example, enter the date of birth Entry: I S6 / BD- 0 4 FEB1 9 6 7 If already provisional sell the insurance product and need to update line 4 of the PNR for date of birth, Enter: 4 / BD-0 4 FEB1 9 6 7 Options / PI Passenger ID If the insurance provider requires you to enter a passenger id, you can either include it in your sell transaction or add it to your provisional sell transaction. When entering a passenger id, you must include one of the following option PP = Passport, DL = Driving License, NI = National Id I D = Locally defined number / BD- Date of Birth Require to enter date of birth (Entry: 3 / BD-0 4 FEB1 9 6 7 ) / CC- Credit Card Require to enter credit card details / SI Supplementary Information Require to enter additional information (Passenger association require) / TV- Trip Value Some provider requires the value of the trip per passenger than the total value for all passengers. If the system able to extract the information from the TST, it will appear automatically in the travel assistance element. If the system can’t extract the information, you must include it in your sell or pricing entry with passenger association. (Entry: 3 / TV-2 0 0 0 0 / P1 - 2 )
- 221. Am adeus Qatar Training Services 221 Listed below are options that you can include in the basic sell entry that are not mandatory: / AE- Contact in case of an emergency / AM- Subscriber’s free flow mailing address / AM/ / Strutted mailing address / CY- Company name / NA- Name / A1 - Address line 1 (Mandatory) / A2 - Address line 2 / PO- Post office box / ZP- Zip code / CI - City / ST- State / CO- Country / PD / PF / PH Family identifier / SH Spouse Identifier / ST Companion / FM- Commission percentage (Up to 3 digit) / NB- Beneficiary names (per person) / NM- Subscriber’s name / NN- Nanny name / NS- Substitute name or replacement name / TO- Tour operator code (3 characters) / TT- Trip type, followed by keyword as follows: ACM = Accommodation, FLT= Flight, PKG= Package tour CRU= Cruise / XP- Extra premium / XR- Extra reference information / ZN- Destination zone or ISO country code You will see the flowing option codes in an insurance element. These are created by the system and you can’t enter or modify them yourself / ON- Name of person, who is no longer in the PNR name field / CF- Confirmation number
- 222. Am adeus Qatar Training Services 222 Sell I nsurance w ithout Having PNR Following are the steps to sell the insurance without having PNR: Step 1 – Enter Name – Entry: NM1MINHAS/ ZAFAR MR Step 2 – Contact Details – Entry: AP DOH 44483888 Step 3 – Ticket Arrangement – Entry: TK OK Step 4 – Sell insurance with long sell entry: I SCHR/ CHRT+ TW P/ 1 5 DEC- 2 5 DEC/ ZN-DE/ AM-/ / A1 -9 4 DRI NG ROAD/ A2 -ALDARW I SH BLDG/ AE- 0 0 9 7 4 4 4 4 8 3 8 1 2 / NB-AI SHA-W I FE-0 0 9 7 4 4 4 4 8 3 8 8 8 / BD-0 4 FEB1 9 6 7 / PI - PP3 4 3 4 3 4 / P1 W here: I S Sell transaction for Insurance CHR Provider code / CHRT+ TW P Slash, Product code / 1 5 DEC-2 5 DEC Slash, Start date and end date cover policy / ZN- Slash, Zone indicator, dash destination ISO code (DE) / AM- Slash, Subscriber address transaction identifier / / A1 - Double Slashes, Address 1 Identifier, Dash, address / A2 - Slash, Address 2 identifier if any, dash, address / AE- Slash, Subscriber’s phone number / NB- Slash, Beneficiary identifier, dash, beneficiary name, dash, relation, dash, beneficiary phone number / BD- Slash, subscriber’s Date of Birth (04FEB1967) / PI - Slash, Passenger ID identifier, dash PP3 4 3 4 3 4 Passport identifier (PP), Passport number / P1 Slash, Passenger association identifier, Passenger 1 Step 5 – Received from – Entry: RF AGT Step 6 – Save the PNR – Entry: ER
- 223. Am adeus Qatar Training Services 223 Sell I nsurance in the Existing PNR Following are the steps to sell the insurance for existing PNR. Step 1 – Retrieve a PNR Step 2 - Sell insurance with long sell entry: I SCHR/ CHRT+ TW P/ 1 5 DEC- 2 5 DEC/ ZN-DE/ AM-/ / A1 -9 4 DRI NG ROAD/ A2 -ALDARW I SH BLDG/ AE- 0 0 9 7 4 4 4 4 8 3 8 1 2 / NB-AI SHA-W I FE-0 0 9 7 4 4 4 4 8 3 8 8 8 / BD-0 4 FEB1 9 6 7 / PI - PP3 4 3 4 3 4 / P1 Step 3 - Received from – Entry: RF AGT Step 6 – Save the PNR – Entry: ER Retrieving a PNR w ith I nsurance Elem ent You can retrieve a PNR containing an Amadeus Insurance element. You can enter a partial subscriber name, the provider code, the country code, and confirmation number in the retrieve entry, as follows: RT/ I NS- D Amadeus Insurance with partial name RT/ I NSCHR-D Provider and partial name RT/ I NSCHRQA-D Provider, Country, and partial name RT/ I NS/ 1 2 3 4 4 5 5 6 -D Confirmation number and partial name RT/ I NSCHR/ 1 2 3 4 5 5 6 -D Provider, confirmation number, partial name RT/ I NSCHRQA/ 1 2 3 4 5 5 6 - D Provider, country, confirmation number and partial name When you retrieve a PNR containing any Amadeus insurance elements, the Amadeus insurance details per passenger are no longer displayed in the PNR, so that they don’t take up a lot of space on the screen. The Amadeus insurance element contain a message informing you that more details exist, and you can enter a command to display the details of all elements or of selected elements I D To display the details of all Amadeus insurance elements in the PNR I D6 Specific Insurance element 6 in the PNR
- 224. Am adeus Qatar Training Services 224 Canceling an Am adeus I nsurance Elem ent The provider decides whether you are allowed to cancel an insurance product or not. The cancellation rules for each provider and product are stored in the host system. If you have cancelled a non-insurance segment, such as AIR, CAR, or HOTEL in a PNR, you must end transaction on the PNR. To cancel an insurance element, For example: XE7 If provider doesn’t allow cancellation, the system displays a warning message. In this case, the insurance element remains in the PNR. Confirm ing the I nsurance Pricing Once sell insurance provisionally (Pricing), you must confirm the insurance pricing segment of the PNR, For example segment 3 have the pricing segment with status NN, Enter : 3/ HK Add/ Change Add/ change and confirm at same time in the insurance pricing. Note: Modification can only be done before ‘’HK’’ status. For example: 3 / AE-0 0 9 7 4 4 4 4 4 8 3 8 8 8 / P1 or 3 / BD- 0 4 FEB1 9 6 7 / P1 Print / Display I nsurance Certificate You can print the insurance voucher on default printer. I VP Print an insurance certificate on default printer I VP/ S5 Specific insurance element of a PNR I VP/ COPY Re-print insurance certificate I VD Display Insurance certificate I VD/ S5 Specific insurance element of a PNR
- 225. Am adeus Qatar Training Services 225 CHAPTER 1 7 Am adeus Quick Reference Signing I n / Signing Out Sign-in into first available area……………………………………………… JI0000AA/SU Sign-in in to all areas………………………………………………………… JI*0000AA/SU Sign-in in to specific area (E)……………………………………………… JIE00000AA/SU Sign-out from active area…………………………………………………… JO Sign-out from all areas……………………………………………………… JO* Sign-out from Specific area (E) …………………………………………… JOE Display status of all signed in areas……………………………………… JD Display Terminal Number…………………………………………………… JD Decode / Encode Encode location……………………………………………………………. DAN DOHA Decode Location…………………………………………………………… DAC DXB Encode Airline……………………………………………………………… DNA QATAR AIRWAYS Decode Airline ……………………………………………………………. DNA 157 Encode Country……………………………………………………………… DC QATAR Decode Country……………………………………………………………… DC EG Decode Equipment…………………………………………………………. DNE 747 Encode Hotel ……………………………………………………………….. DNH MARRIOTT Decode Hotel………………………………………………………………… DNH EM Encode Car …………………………………………………………………. DNC AVIS Decode Car …………………………………………………………………. DNC ZI Encode State ……………………………………………………………….. DNS CALIFORNIA Decode State……………………………………………………………….. DNS USTX Conversion Display system time….…………………………………………………….. DD Display Local Time………………………………………………………….. DD DOH Display local time between cities………………………………………….. DD LON1400/MIA Calculate elapsed time …………………………………………………….. DD DOH 1230/LON1755 Convert GMT time to Local time…………………………………………… DD ZZZ 1500/ DOH Find date 30 days prior…………………………………………………….. DD 25DEC/-30 Find 45 days in future………………………………………………………. DD 25DEC/45
- 226. Am adeus Qatar Training Services 226 Help Help for the last Transaction entered…………………………………….. HE/ Help for a specific topic…………………………………………………….. HE ELECTRONIC Help for a specific transaction……………………………………………… HE FQD Help for Step INDEX………………………………………………………… HE STEPS Help for Meal codes………………………………………………………… HE MEAL Help for Amadeus Fare discounted codes………………………………. HE FARE REQ Help for E-ticket policies of specific carrier………………………………. HE ETT QR Am adeus I nform ation Pages Display AIS INDEX….…………………………………………………….. GG AIS Display Airline Access level in Amadeus……………………………….. GGPCAL ACC Display Airline Function level in Amadeus……………………………….. GGPCAL FUN Display Airline Function supported by a specific airline………………….. GGPCA QR Display Airline Information …………………………………………………. GG AIR QR Display Country Information………………………………………………… GG COU QA Display information for a specific Airport…………………………………. GG APT LHR Display Information for a specific Hotel chain……………………………. GG HTL SI Display Information for specific Car company……………………………. GG CAR ZI Display information for Amadeus Input and output codes………………. GG CODE Display Information for a specific Amadeus company…………………... GG AMA QA Availability / Schedule / Tim etable Display Basic Neutral Availability…………………………………………… AN04FEBDOHDXB Display Basic Neutral Schedule…………………………………………….. SN04FEBDOHDXB Display Basic Neutral Timetable…………………………………………… TNDOHDXB Display Availability by Departure ……………………….………………….. AD04FEBDOHDXB Display Schedule by Departure …………………………………………… SD04FEBDOHDXB Display Timetable by Departure …………………………………………… TDDOHDXB Display Availability by Arrival ……………………….……………………… AA04FEBDOHDXB Display Schedule by Arrival ………………………………………………… SA04FEBDOHDXB Display Timetable by Arrival ……………………………………………… TADOHDXB Display Availability by Elapsed Travel Time…………………………..… AE04FEBDOHDXB Display Schedule by Elapsed Travel Time …………………………….… SE04FEBDOHDXB Display Timetable by Elapsed Travel Time ……………………………… TEDOHDXB Display current Date & Time Availability…………………………………… ANDOHDXB Display Availability for specific time………………………………………… AN19DECDOHDXB1200 Display Availability for specific Carrier…………………………………… AN19DECDOHDXB/AQR Display Availability for specific Carriers……………………………………. AN19DECDOHDXB/AQR,EK,GF Display Availability for specific Class….…………………………………… AN19DECDOHDXB/CV Display Availability for specific Cabin..…………………………………… AN19DECDOHDXB/KY Display Availability for connecting city…..………………………………… AN19DECDOHDXB/XAUH Display Availability to use combination..………………………………… AN19DECDOHDXB1200/AGF/CV/XAUH Display Dual Availability option…………………………………… AN19DECDOHDXB/AQR*25DECDXBDOH/AEK Display Availability to use Direct access………………………………… 1EKAD12DECDOHDXB Display Availability to use Carrier Prefer ………………………………… ANQR12DECDOHDXB Display Availability to use Seven Day Search…………………………… AN/12DECDOHCAS/AQR/CQ Display Availability for Number of seats require………………………… AN04FEBDOHDXB/B5 Display Availability for Direct Flights…………………..…………………… AN04FEBDOHDXB/FD Display Availability for Non-stop…………..…………………..……………. AN04FEBDOHDXB/FN
- 227. Am adeus Qatar Training Services 227 Display Availability for Chartered Flights………………………………… AN04FEBDOHDXB/FC Display Availability for online connection…………..……………………… AN04FEBDOHDXB/O Display Availability for One world Alliance airlines……………………… AN*O12JANLHRJFK Display Availability for Star Alliance airlines…………..………………… AN*A12JANLHRJFK Display Availability for Sky Team Alliance airlines….…………………… AN*S12JANLHRJFK Follow -Up Entries for Availability / Schedule / Tim etable Change Availability for Next day……………………………………………. MN Change Availability for Previous Day………………………………………. MY Change Origin City ………………………………………………………… ACDXB Change Destination City…………………………………………………… AC//LHR Change City pair……………………………………………………………… ACLHRJFK Change for specific carrier………………………………………………… AC/AEK Change for any carrier………………..……………………………………… AC/AYY Change for specific class of service……………………………………… AC/CF Change for connecting city………..………………………………………… AC/XLHR Change Departure Date…………………………………………………… AC25JAN Change Number of days Later……………………………………………… AC5 Change Number of days Earlier…………………………………………… AC-6 Change Number of days Earlier both city pair…………………………… AC-5*-3 Change both Dates for Dual option………………………………………… AC25DEC*30DEC Change Number of days Later both city pair……………………..……… AC5*3 Change Number of days Earlier 1PP st PP city pair………………………………. AC-3* Change Number of days Earlier 2PP nd PP city pair……………………………… AC*-3 Change Number of days Later 1PP st PP city pair……………………………..… AC3* Change Number of days Later 2PP nd PP city pair……………..………………… AC*3 Change Return for same day………………………………..……………… ACR Change Return for specific date…………………..……………..…………. ACR20FEB Change Number of days Earlier for Return……………..………………… ACR-3 Change Number of days Later for Return……………..………………… ACR3 Change Availability Display to Schedule Display…………………………. ACSN Change Number of days Later for Return……………..………………… ACR3 Change Availability Display to Schedule Display…………………………. ACSN Change for Direct Access…..……………………………………………… ACL4 Change for Fare Display………………..…………………………………… ACFQ Redisplay previous Availability …………………………………………… MPAN Flight I nform ation Display Flight Information from Availability or PNR………………………. DO 3 Display Flight Information for specific Flight and date…………………… DO BA124/25DEC
- 228. Am adeus Qatar Training Services 228 Sell Air Segm ent Sell 2 Y class seats from line 5 ……………………..…………………….. SS 2 Y 5 Sell 2 Mixed classes of service from line 4……………………………….. SS 2 B Q 4 Waitlist 2 seats……………………………………………………………….. SS 2 Y 5 / PE Direct sell for 2 seats………………………………………………………. SS QR001 B 25DEC DOHLHR2 Waitlist for 2 seats…………………………………………………………. SSQR001 B 25DEC DOHLHR PE2 Open segment for a specific carrier……………………………………….. SO QR B 12JUN DXBDOH Surface segment…………………………………………………………….. SI ARNK Nam e Field Single family name …..……………………..………………………………. NM1MINHAS/ZAFAR MR Same family names…………………………………………………………. NM2MINHAS/ZAFAR MR/AISHA MRS Multi names…………………………………………………………………… NM1RAMESH/RISHI MR1KUMAR/AJITH MR Multi names ………………………………………………………….. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR Child Name…………………………………………………………………... NM1ZAFAR / HALA MISS(CHD/29APR03) Infant as same as adult family name…………………………………………….NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN08) Different Family for Infant……………………………………………NM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN07 Contact Field Phone Number Field ………………………………………………………. AP 4667579 Phone Number Field for specific Location……………………………….. AP DOH 4667579 Enter your office Number …………………………………………….. ….. AP (Type Enter) E-mal Address ……………………………………………………………… TTAPE - abc@abc.comTT Ticket Arrangem ent Field No Time limit ………………………………………………………………… TKOK Specific Time Limit with Date and Time ………………………………….. TKTL12MAR/1200 Auto Cancellation on Specific Date and Time …………………………… TKXL12MAR/1200 Send Q21, category 0 for reminder………………………………………. TKOK/Q21C0 Received From Field Modification asked by Passenger…………………………………………. RF PAX Modification by Agent ……………………………………………………… RF ALI Modification by Mr. Al Emadi …………………………………………….. RF MR ALEMADI End Transaction End the File and close the PNR…………………………………………… ET End the File and Redisplay PNR…………………………………………. ER End the File and Change the status code……………………………….. ETK End the File and Change the status code, Redisplay PNR………..……. ERK
- 229. Am adeus Qatar Training Services 229 Retrieval PNR Display active PNR on screen……..……………………………………… RT Retrieve PNR Number…………………………………………………….. RTXXXXXX Retrieve By Name………………………………………………………….. RT/AHMED Retrieve By Alphabet……………………………………………………….. RT/A By flight Number and date…………………………………………………. RTQR001/12JUNDOHLHR-AHMED Retrieve PNR on line 4 of the List…………………………………………. RT4 Redisplay name list………………………………………………………….. RT0 Display PNR name………………………………………………………….. RTN Specific flight Number and Date…………………………………………… LP/QR001/12MAR/DOHLHR Retrieve or Display PNR ON Line 5 of the List………………………….. LP5 Redisplay name list………………………………………………………… LP0 Minim um Connecting Tim e From PNR SEGMENTS…………………………………………………….. DM3/4 For single Airport…………………………………………………………….. DMLHR For specific Airport and Carriers…………………………………………… DMQR/LHR/AA For different Airports and carriers…………………………………………. DMQR/LHR-LGW/CO Frequent Flyer Display the Name of passenger from Airline Data……………………… FFDQR-1111111111 (Amadeus Users Airline Only) Enter Frequent Flyer Number Automated…………………………………. FFNQR-1111111111 Enter Frequent Flyer Number Automated for specific PAX2……………. FFNQR-1111111111/P2 Manual Entry for Frequent Flyer…………………………………………… SRFQTVEK-EK111111111 Manual Entry for Frequent Flyer for PAX 3 ……………………………… SRFQTVEK-EK111111111/P3 FFN agreements between carriers……………………………………….. VFFD Advance Seat Request Display Seat Map for Segment Number 3………………………………… SM3 Request specific seat Number……………………………………………. ST/R/20K Request specific seat Number for PAX 4………………………………… ST/R/20K/P4 Request specific seat for specific segment 4…………………………… ST/R/20K/S4 Generic Smoking Seat………………………………………………………. ST/S Generic Non-Smoking……………………………………………………….. ST Generic Non-Smoking Window for Passenger #2………………………. ST/W/P2 Generic Non-Smoking Aisle for Segment # 4……………………………. ST/A/S4 Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3……… ST/B/S5/P3 Other Service I nform ation - OSI Information for specific carrier…………………………………………… OS EK PAX IS VIP Information for All carriers…………………………………………………. OS YY PAX IS VIP
- 230. Am adeus Qatar Training Services 230 Services Required - SSR Specific Meal request for All Carriers and Segments……………………. SR VGML Specific Meal request for Specific carrier and Passenger………………. SR VGML LH/P2 Specific Meal request for Specific carrier and Segment…………………. SR VGML LH/S4 Form of ID as Passport number for an e-ticket....................................... SR FOID QR HK1- PP1234567/P1 Enter SFPD data…………………………………………………… SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1 Enter AIPS information.......... .. SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P Cancellation Cancel Specific Segment…………………………………………………… XE4 Cancel Specific Segments…………………………………………………. XE4,7 Cancel Range of segments…………………………………………………. XE4-6 Cancel seat elements……………………………………………………….. SX/7,8 Cancel Itinerary………………………………………………………………. XI Change Segm ent Data Change class all segments to F……………………………………………. SB F Change class on segment 6….……………………………………………. SB F6 Change date to 28NOV on segment 6….…………………………………. SB 28NOV6 Change date to 28NOV and class M on segment 6….…………………. SB M 28NOV6 Retrieve History Retrieve Entire History ……………………………………………………… RH Retrieve History for specific Segment # 4………………………………. RHS4 Retrieve History for other Airline PNR ……………………………………. RLH Retrieve History for Air segments …………………………………………. RHA Retrieve History for Car segments ……………………………………….. RHC Retrieve History for Hotel segments ……………………………………. RHH Rem arks General Remark only View by Amadeus Airline Users………………….. RM ( Free flow text) Confidential Remarks View by Your office……………………………….. RC (Free flow text) Service fee remarks for back office accounting………………………….. RIS QAR 250.00 Free flow text on ITR……………………………………………………….. RIZ Service amount charged QAR 250.00 Free flow text on itinerary………………………………………………….. RIR Please reconfirms your return itinerary Option for reminder…………………………………………………………. OP25DEC/FREE FLOW TEXT Replicate PNR Copy PNR…………………………………………………………………….. RRN Copy PNR and increase by 2 person…………………………………….. RRN/2 Copy and create cross reference of copy PNR………………………….. RRA Copy Itinerary elements only………………………………………………. RRI
- 231. Am adeus Qatar Training Services 231 Split PNR Split passenger # 3…………………………………………………………. SP3 Received from……………………………………………………………….. RF P File Split PNR……………………………………………………………….. EF Received Again………………………………………………………………. RF P End Transaction……………………………………………………………… ER Claim PNR Display other Airline PNR, ER to claim…………………………………… RO GF ABDFGH Display by flight, date, name, ER to claim………………………………. RO GF 517/25DECDOHBAH-ALNASSAR Display from similar name list for passenger on line 3………………….. RO3 Printer / Printing Display Printers ATID……………………………………………………… TTQLIST Print screen ………………………………………………………………… CTRL+P Print All pages on Default printer…………………………………………… WRA/RT Screen Print on Default printer……………………………………………… WRS/RT Extended Itinerary print on Default Printer………………………………… IEP Extended Joint Itinerary Print on default Printer………………………….. IEPJ Remote Print on Default printer…………………………………………… WRAP58756471 Print Query Report without Display………………………………………… WRA/TJQ/SOF/D-01OCT31OCT Print Last Display Sales Report............................................................... TJP Print Ticket…………………………………………………………………… TTP Print Ticket and redisplay PNR…………………………………………… TTP/RT Print Ticket for specific TST………………………………………………… TTP/T2 Print Ticket for specific passenger………………………………………… TTP/P3 Print Ticket for specific segment & passenger…………………………… TTP/P3/S2,5 Print Ticket for All Infant passengers……………………………………… TTP/INF Print Ticket for All Non-Infant passengers………………………………… TTP/PAX Print Ticket on specific Stock….…………………………………………… TTP/XA2 Print Ticket to use carrier override option………………………………… TTP/V*EK Print Ticket to use override past date TST………………………………… TTP/O Print Electronic Ticket when default Ticket is paper……………………. TTP/ET Print Itinerary Receipt ………………………………………………………. ITR Print ITR for specific FB element………………………………………… ITR/L10 Print Duplicate ITR (Within 7Days of issuance date)…………………… ITR/COPY Print specific Queue and remove items…………………………………… QP97 Print Queue and Retain items in Queue………………………………….. QPR97 Print Passenger Profile……………………………………………………… WRA/PD Print the whole currently displayed AIS page…………………………….. GL Print the Fares displayed on the screen…………………………………… WRA/F Print the TST of the displayed PNR……………………………………….. WRA/TQT
- 232. Am adeus Qatar Training Services 232 Past Date PNR Past date PNR by record locator…………………………………………. RPD/RLC- XYZXYZ Flight, Date Segment…………………………………………………….. RPD/QR001/12JAN10*Q Record locator and date of travel………………………………………… RPD/RLC-XXXYYZ/12JAN10*Q Request PDRs with status………………………………………………… RLD Retrieve a PDR from PDR list display…………………………………… PLD4 Manual Ticket Num ber Enter Manually E- Ticket Number for Non Infant:………………………… FHE PAX 157-9196789012 Enter Manually E-Ticket Number for Infant……………………………… FHE INF 157-9196789013 Enter Manually E-Ticket Number for specific Non Infant……………….. FHE PAX 157-9196789012/P2 Enter Manually E- Ticket Number for specific segments……………….. FHE 157-9196789012/S2,3 Conjunction E- Ticket Number…………………………………………….. FHE 157-9196789012-013 Tim atic Cities in a country……………………………………………………………. TILCC/PAKISTAN Cryptic Mode for Visa Information…………………………………………. TIFV Cryptic Mode for Health Information……………………………………… TIFH Queues Place PNR on specific queue………………………………………………. QE21 Place PNR on specific queue with category………………………………. QE21C0 Place on queue for another office………………………………………….. QE/DOHQR2120/97C0D1 Queue count Total activity………………………………………………….. QT Queue count Total, active PNR only……………………………………….. QTQ Display a list of PNRS on specific Queue…………………………………. QV/21C0 Start specific queue 8……………………………………………………….. QS8 Start specific queue with category and date range………………………. QS8C0D2 Ignore PNR move it to bottom, display next PNR………………………… QD Ignore PNR move it to bottom, exit queue……………………………….. QDF Remove PNR from queue count…………………………………………… QN Ignore PNR and exit from Queue count………………………………….. QI Ignore changes to PNR, exit queue redisplay PNR out of queue……… QIR Bank Settlem ent Plan Display BSP participating carriers for GULF BSP……………………….. TGBD-AE Display e-ticketing participating for QATAR market……………………… TGETD-QA Interline Ticketing agreement between 2 carriers………………………… TGAD – QR / AF
- 233. Am adeus Qatar Training Services 233 Fare Quote Display Display Fare quote for origin city and CRT location for current date…… FQD DXB Display Fare quote between two Cities / Airports……………………….. FQD DOHDXB Fare display for specific airline for current date………………………….. FQD DOHAMM/AGF Fare display for specific class for current date……………………………. FQD DOHAMM/CF Fare display for front cabin………………………………………………….. FQD DOHDXB/KF Display fares in NUC……………………………………………………….. FQD DOHMIL/R,NUC Shopper display – lowest to highest for all Amadeus…………………… FQD DOHLON/S Specific date for specific city pair………………………………………….. FQD DOHPAR/D15DEC Specific past date for specific city pair…………………………………….. FQD DOHLON/D01MAY07 Exact outbound travel ………………………………………………………. FQD DOHMUC/D30DEC* Range for travel date starts…………………………………………………. FQD DOHNYC/D10NOV**30NOV Exact outbound and inbound travel date…………………………………. FQD DOHLON/D25NOV*10DEC Fares shown in lowest to highest for specific airlines……………………. FQD DOHLON/AQR/IX Display one-way fares only…………………………………………………. FQD DOHNYC/IO Display Round trip fares only………………………………………………. FQD DOHLON/IR Display Half round trip fares in NUC………………………………………. FQD FRABUD/IH Display fares and the Taxes……………………………………………….. FQD DOHLHR/R,AT Display Private Fares (Uni Fares)…………………………………………. FQD DOHCMB/R,U Display Youth Fare………………………………………………………….. FQD DOHCAI/R, - ZZ Display Fare, No-penalty and No-advance purchase……………………. FQD DOHMNL/R, *NPE,*NAP Follow -Up after Fare Quote Display Display reverse fare for specific cities / airports………………………….. FQDR Display All special Fare/Passenger type codes…………………………... FQL* Display Fare quote in NUC…………………………………………………. FQDN Display Fare in Local currency…………………………………………….. FQDL Display Fare rule from line 3……………………………………………….. FQN 3 Display Fare rules list of categories from line 3………………………….. FQN 3* LI Display Penalty rule for fare from line 3…………………………………… FQN 3*PE Display Tax information for specific country……………………………… FQN TAX/QA Currency Conversion Convert specific amount, using a currency code………………………… FQC 100EUR/GBP Convert from a designated currency to a NUC………………………….. FQC 1000QAR/NUC Convert currencies up to 12 months in the past…………………………. FQC 100GBP/INR/15MAY08 Excess Baggage Charges Excess Baggage Charges for today's date for a city pair………………. FQX DOHAMM/30 Excess Baggage Charges for specific date for a city pair………………. FQX DOHAMM/30/26MAR Excess Baggage Charges for specific airline…………………………….. FQX DOHAMM/30/QR
- 234. Am adeus Qatar Training Services 234 Rate Of Exchange Display Display IATA Rate of exchange (ROE) of your terminal………………… FQA Display IATA Rate of exchange (ROE) of a Country……………………. FQA*US Display IATA Rate of exchange (ROE) of a City…………………………. FQA*NYC Display IATA Rate of exchange (ROE) for past date……………………. FQA*NYC/25JAN10 Display a list of BSRs for a currency……………………………………… FQB QAR I nform ative Pricing Informative Pricing for specific Airline…………….……………………… FQP DOH/A QR LHR Informative Pricing for specific Date…………….………………………… FQP DOH/D 25DEC LHR Informative Pricing for specific Class…………….………………………… FQP DOH/C LHR Informative Pricing for lowest fare an itinerary….…………………………. FQP DOHDXBDOH/L Informative Pricing for Youth fare………………………….……………… FQP DOHCAIDOH/RZZ Informative Pricing for PTA…..….………………………………………… FQP MNLDOHMNL/R,DOH.MNL Informative Pricing for Past Date………………….……………………… FQP DOHCAIDOH/R, 25MAY10 Informative Pricing for STOPOVER at DXB.………………………………. FQP DOHDXB-DOH Informative Pricing for NO STOPOVER at DXB.…………………………. FQP DOHDXBCAI - DXBDOH Informative Pricing for SURFACE between LHR and CDG…………….. FQP DOHLHR- - CDGDOH Informative Pricing for Specific Validating Carrier………………………… FQP DOH/AEKDXB-/AQRDOH/R,VC-QR Informative Pricing for UNI (Private) fare……….….………………………. FQP DOHCMBDOH/R,U Informative Pricing for Same carrier for all sectors……………………… FQP DOHCAIDOH/O QR Display the Informative Pricing break up from line 3…………………….. FQQ 3 I tinerary Pricing Itinerary Pricing for All passengers and segments……………………… FXP Itinerary Pricing for specific passenger ………….……………………… FXP/P2 Itinerary Pricing for specific segments ………….…………………………. FXP/S2,5 Itinerary Pricing for specific passengers and segments………………… FXP/P2/S2,5 Itinerary Pricing for CHILD………………………..…………………………. FXP/RCH Itinerary Pricing for INFANT passenger…………..……………………… FXP/INF Itinerary Pricing for NON INFANT passenger…………..………………… .FXP/PAX Itinerary Pricing for PTA………………………..…………………….FXP/R,DOH.MNL (Payment at DOH and Journey from MNL) Itinerary Pricing for specific Validating carrier…………………………FXP/R,VC-QR (For Taxes as per validating carrier) Itinerary Pricing for IC domestic Itineraries..………………………………. FXP/R, FS –INR Itinerary Pricing for NOSTOPOVER at segment 4 ………….……………… FXP/S4X Itinerary Pricing for STOPOVER at segment 4 …………..….……………… FXP/S4S Itinerary Pricing for BREAK POINT segment 4 ………..…….……………. FXP/B4 Itinerary Pricing for UNI FARE ……………………..………….……………. FXP/R,U Itinerary Pricing for NO SERVICE FEE….. ………….…………………….. FXP/NF Itinerary Pricing for Exempt Taxes ………………….……………………… FXP/R, ET Itinerary Pricing for 25% Discount and TKT designator ………….……… FXP/ZO-25P*FF25 Itinerary Pricing for specific Fare basis ……………………….……… FXP/L-KEE7QR2 (Override Booking class and Validity) Itinerary Pricing for AROUND THE WORLD ………….………………… FXP/S2 RW Display Lowest fare for an Itinerary………………………………………… FXL Display lowest Available for an Itinerary…………………………………… FXA
- 235. Am adeus Qatar Training Services 235 I nsert / Update TST I nform ation ( Cryptic Entries) Create Manual TST………………………………………………………… TTC Specific passenger…………………………………………………………… TTC/P2 Specific passenger & segments……………………………………………. TTC/P2/S2,5 Add selling indicator ………………………………………………… TTK/SSITI Specific TST………………………………………………………………… TTK/T2/SSITI Add Baggage allowance…………………………………………………… TTK/A20K Specific TST………………………………………………………………… TTK/T2/A20K Specific TST & Line………………………………………………………… TTK/T2/L2/A20K Add Fare Base……………………………………………………………… TTK/BYEE4M Specific TST………………………………………………………………… TTK/T2/BKEE4M Specific TST & Line………………………………………………………… TTK/T2/L2,5/BKEE4M Add not Valid before & after………………………………………………… TTK/V12FEB12MAR Specific TST………………………………………………………………… TTK/T2/V12FEB12MAR Specific TST & Line ………………………………………………… TTK/T2/L3,4/V12FEB12MAR Add not valid after only………………………………………………………. TTK/VXX12MAR Specific TST………………………………………………………………… TTK/T2/VXX12MAR Specific TST & Line ………………………………………………… TTK/T2/L3,5/VXX12MAR Add not valid before only…………………………………………………….. TTK/V12FEB Specific TST………………………………………………………………… TTK/T2/V12FEB Specific TST & Line………………………………………………………… TTK/T2/L3,5/V12FEB Add Market/Net Fare Amount……………………………………………… TTK/NF-1800 Specific TST………………………………………………………………… TTK/T2/NF-1800 Add Tour code for Non Infant................................................................... FT PAX NRQ01800/DOHR002 Add Tour code for Infant…………………………………………………… FT INF NRQ00180/DOHR002 Specific passenger…………………………………………………………… FT PAX NRQ01800/DOHR002/ P2 Specific passenger & segments…………………………………………….. FT PAX NRQ01800/DOHR002/ P2/S2,5 Payment for Non Infant (Publishes Fare)………………………………….. FP PAX CASH Payment for Non infant (Net Fare)……………………………………… FP PAX NR+CASH/QAR1950 (Include Taxes) Payment for Infant (Published Fare )………………………………………. FP INF CASH Payment for Infant (Net Fare) …………………………………………… FP INF NR+CASH/QAR200 (Include Taxes) Specific passenger ………………………………………………………… FP PAX NR+CASH/QAR1950/P2 Specific passenger & segments …………………………………………… FP PAX NR+CASH/QAR1950/P2/S2,5 Commission ………………………………………………………………… FM 7 Specific passenger…………………………………………………………… FM 7/P2 Specific passenger & segments……………………………………………. FM 7/P2/S2,5 Validating Carrier…………………………………………………………… FV QR Specific passenger…………………………………………………………… FV QR/P2 Specific passenger & Segments……………………………………………. FV QR/P2/S2,5 Endorsement…………………………………………………………………. FE VALID ON SHOWN CARRIERS Specific passenger…………………………………………………………… FE VALID ON SHOWN CARRIERS/P2 Specific passenger & segments……………………………………………. FE VALID ON SHOWN CARRIERS/P2/S2,5 Update / Add Fare Amount………………………………………………… TTK/F1800.00 (Local currency QAR ) Update / Add Fare Amount………………………………………………… TTK/FUSD495.00 (Other currency USD ) Update / Add Equivalent Fare Amount ……………………………………. TTK/EQAR1800.00 Update / Add Fare & Equivalent……………………………………………. TTK/FUSD495.00/EQAR1800.00 Specific TST………………………………………………………………… TTK/T2/F800.00 Update/Add Tax………………………………………………………………. TTK/X100YR Update/Add Taxes…………………………………………………………… TTK/X100YR/X200YQ/X30WO Specific TST………………………………………………………………… TTK/T2/X100YR/X200YQ/X30WO Update/Add Fare & Total Amount for reissue…………………………… TTK/R1800/T500.00
- 236. Am adeus Qatar Training Services 236 Additional amount as Total (Reissue)……………………………………… TTK/T500.00 No Additional cost (Reissue)……………………………………………… TTK/T0.00 Delete specific Tax # 3………………………………………………………. TTK/X3 Add new Tax………………………………………………………………… TTK/X100YR Change Tax amount for Tax # 3……………………………………………. TTK/X3-X200YQ Existing Tax as collected for reissue……………………………………… TTK/X3 – O (Old tax which collected) Add BSR………………………………………………………………………. TTK/K13.65000 (K1 is transaction) Specific TST………………………………………………………………… TTK/T2/K13.65000 (K1 is transaction) Fare calculation……………………………………………………… TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override…………………………………………………… TTK/CBUILD Specific TST…………………………………………………………………. TTK/T2/CBUIL Printing Ticket Basic entry to print ticket.......................................................................... TTP Verify if ticket can be issue...................................................................... TTP/TKT Issue ticket for specific TST..................................................................... TTP/T2 Issue ticket for specific passenger........................................................... TTP/P2 Issue ticket for specific segments............................................................ TTP/S2,5 Issue ticket for specific segments and TST............................................. TTP/S2,5/T2 Issue ticket for specific segments and passenger................................... TTP/S2,5/P2 Issue ticket for All INFANT...................................................................... TTP/INF Issue ticket for All NON INFANT.............................................................. TTP/PAX Override Validating carrier....................................................................... TTP/V*QR Display Electronic Ticket Record Display e-ticket record from PNR............................................................ TWD Display e-ticket record from PNR and refer FA/FHE............................... TWD/L7 Display e-ticket record using ticket number outside PNR........................ TWD/TKT157- 4800154678 Voiding an Electronic Ticket Record STEP 1: Display e-ticket record IN PNR TWD TWD/L7 OUT SIDE PNR TWD / TKT157-4800154678 STEP2 : Status of the coupons should be ‘’O’’ and NOT a reissued ticket TWX
- 237. Am adeus Qatar Training Services 237 Refunding an electronic ticket UNTILISED E-TCKET STEP 1: Display refund record TRF 157- 4800154678 STEP2 : Insert cancellation / refund charges TRFU/CP100A (Amount QAR 100 as per airline advised) STEP 3: Process the refund TRFP Reprint I TR Reprint ITR............................................................................................. ITR/L5 (Refere FA line number) Reprint ITR for specific passenger.......................................................... ITR/L5/P2 (Refere FA line number) Reprint Agent Coupon............................................................................ TTR/L5/C-I (Refere FA line number) Send ITR by e-mail.................................................................................. ITR-EMLA/L5 (Refere FA line number) Display ITR on screen............................................................................. ITRD/L5 (Refere FA line number) Docum ent Report Display Summary Sales report for the Past Period ………………………………. TJS/SOF/H-1 Item Sales report for the past period………………………………………. TJI/SOF/H-1 Summary Sales report for the period before the past period……………. TJS/SOF/H-2 Item Sales report for the period before the past period………………….. TJI/SOF/H-2 Daily Summary Sales report for current date……………………………… TJD/SOF Daily Summary report for Specific date…………………………………… TJD/SOF/D-02JUL Daily Summary report for specific date range……………………………. TJD/SOF/D-02JUL05JUL Daily Query Sales report for current date…………………………………. TJQ/SOF Daily Query report for specific date………………………………………… TJQ/SOF/D-02JUL Query report for specific date range………………………………………. TJQ/SOF/D-02JUL05JUL Query Report of E-Tickets for date range………………………………… TJQ/SOF/D-02JUL05JUL/QTC- TKTT Query Report unused voided e-tickets…………………………………….. TJQ/SOF/D-02JUL05JUL/QTC-CANN Query Report for specific airline……………………………………………. TJQ/SOF/D-02JUL05JUL/QVP-BA Net Remit report……………………………………………………………… TJN/SOF/D-01JUL31JUL Transaction Report by Ticket stock Number ……………………………. TJT/ TK-4510000300 Amadeus Qatar W.L.L Al Darwish Engineering Building 94,D-Ring Road,P.O.BOX:35068 Doha, Qatar Help Desk: 44483817- 819 Extranet: Uwww.amadeus-qatar.comU Web site: Uwww.qa.amadeus.comU Video tutorial: Uwww.youtube.com/zafarminhasU