an approach to building scalable platforms
Download as PPTX, PDF0 likes51 views
Vision Source is a network of 3,300 optometry office locations across the United States with 4,900 clinicians that has an 18% market share and $2.5B in annual revenue. The presentation discusses how IT is adapting to a changing business landscape with trends like the internet of things, disruptive technologies, and social media. It advocates that IT focus on strategic acceleration through focus, clarity, and execution. The presentation outlines Vision Source's initiatives to build scalable technology platforms for business intelligence, staff learning, customer lifecycle management, and collaboration to enable continued growth while maintaining high customer retention rates.
an approach to building scalable platforms
- 1. 706.389.3000 1 satish dave | oct 2016 building scalable technology platforms an approach to
- 2. Vision Source introduction1 2 3 4 5 mantra: focus - clarity - execution about projects - Vision Source questions changing world and role of IT 2
- 3. all about Vision Source “enriching lives by enabling independent optometrists to reach their full potential” 3,300 locations | 4,900 clinicians | 18% market share | $2.5B network revenue 3
- 4. together stronger - Vision Source 4
- 5. Vision Source introduction1 2 3 4 5 mantra: focus - clarity - execution about projects - Vision Source questions changing world and role of IT 5
- 6. the world we live in… 6
- 7. landscape always ON mind blowing user experiences internet of things frequently changing consumers disruptive difficult to differentiate speed to market new forms of data business landscape global village uncertain times commoditization of services social media economy What is the impact on you and Corporate IT? 7
- 8. Our “demand – supply” is off balance… Larger horse or a lighter cart impact on you 8
- 9. two opposing forces linked together IT in the sense of managing technology infrastructure is on the cusp of becoming a critical but nonstrategic asset like electricity. generic IT strategic value o commoditization o consolidation o outsourcing o cloud and utility computing Today, the CIO is becoming increasingly thought of as a chief innovator, chief strategist, chief process officer, or all three. o i for innovation o disruptive technologies o postmodern business Two third of CEOs believe that IT will make a greater contribution during this decade. 9
- 10. Vision Source introduction1 2 3 4 5 mantra: focus - clarity - execution about projects - Vision Source questions changing world and role of IT 10
- 11. approach strategic acceleration = focus + clarity + execution “your results will only change when your thinking does.” – tony jeary GREAT Team: Common BELIEF + TRUST high leverage activities skills + resources + incentive + action plan start with a why 11
- 12. Vision Source introduction1 2 3 4 5 mantra: focus - clarity - execution about projects - Vision Source questions changing world and role of IT 12
- 13. customers at the center Member Engagement Elite Vendor Utilization Patient/Practice - Potential - Actual Peer Community Practice Management Tool Kit 13
- 14. building scalable platform enable growth business intelligence • Insight into key business metrics associated with our members and vendor partners to enhance operating results across a broad spectrum of profit pools. staff learning • Launched edutainment (education + entertainment) platform Optical DreamSM resulting in 4.5% additional increase in member revenue. customer life cycle management • Scalable platform to manage the lifecycle of members from prospect stage to full franchise lifecycle management. collaboration • Platform first of its kind in optometry industry to enable engagement of our members and collaborate to enhance their productivity, growth, and foster collegiate interaction. enabled 98% customer retention rate and record 11% increase growth 14
- 16. Content Source includes various studies and presentations from PWC, Gartner, Cisco, MS, and Corporate Executive Board Although I believe that the information contained in this document has been obtained from reliable sources, but we are not responsible for any errors or omissions contained herein or for the results obtained from the use of this information. Be strategic Be focused Be great 16