DevOps in Digital Transformation
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The document discusses the role of automation in digital transformation, highlighting the changing responsibilities of CIOs and the need for innovation in IT. It identifies key digital transformation initiatives and challenges, emphasizing collaboration, agility, and customer engagement. The partnership between Brillio and Automic is showcased, focusing on automation solutions to enhance business operations and application release processes.
DevOps in Digital Transformation
- 1. Digital DevOps in Digital Transformation Nitin Dixit, Head of Digital Engineering
- 2. AGENDA What’s driving today’s landscape? Why innovate? Automation Ninjas @ Work Key transformation initiatives & Challenges Q&A Automation is the core of transformation Brillio + Automic = Digital Transformation
- 3. THE CIO’S ROLE IS CHANGING By 2016, of CIOs will change their primary role from directly Managing IT to becoming an Innovation Partner 74% 70% 2.4% Only 30% Only 56% 53% …and balance their 3 mandates – Optimize, Expand, Innovate CIOs need to provide more value of companies see rising demand for IT companies expect increase in IT spending companies to have larger IT staff 2014 2013 2.2% IT budgets as % of revenue are flat/decreasing of companies feel IT Spending is adequate to meet business needs …with fewer resources
- 4. WHERE IS THE SPEND GOING? IT Budgets look like this But need to change To look more like this RunRun Run Expand Expand Expand Innovate InnovateInnovate 20% 23% 26% 14% 17% 20%
- 5. Consumerization Of IT On Demand – Anytime, Anywhere Self Service Web-Oriented Architectures Interoperable Software Defined Everything Velocity Focused API-based Management Industrialization Of IT EnterpriseITisexpandingscopeofAutomationforwhatweknowandwhatwedon’tKnow Digitization Of IT TRENDS IN IT AUTOMATION
- 6. Build data from digital channels Value each customer’s purchase potential and social influence Identify profitable customer segments through analytics Empower sales agents with real- time customer/prospect insights IDENTIFY BEST CUSTOMER 1 SELL RIGHT PRODUCTS TO RIGHT CUSTOMER AT RIGHT TIME Build purchase behavior insights Deliver real-time offers Target customers over digital channels Leverage analytics for effective up-sell/cross-sell strategy Loop in voice-of-customer to identify demand Include market insights of agents in product strategy Enable sales agents with real-time support dashboards 2 Unify the brand experience Measure channel value and prioritize customers’ preferred channels Offer real-time customer support Enable frontline collaboration to service customer requests Build enterprise digital content for frontline to service customers ELEVATE THE CUSTOMER’S BRAND EXPERIENCE 3 Build loyalty programs Actively source ideas and feedback from customers Create customer delight with in-store digitization CONVERT TO BRAND ADVOCATES 4 WHY INNOVATE? HOW WE SEE IT Think digital. Execute digital.
- 7. Changes don’t happen in silos. It’s a Collaboration where all groups should work together Top Digital Transformation Initiatives Top Challenges Improving processes that expedite changes to digital properties Updating website and ecommerce programs Updating customer facing technology systems Research into customers digital touch points Company culture Think beyond “campaign mentality” Collaboration across departments Resources (people, technologies, expertise) Onboarding experience with Customer TOP DIGITAL TRANSFORMATION INITIATIVES & CHALLENGES
- 8. AUTOMATION IS THE CORE OF DIGITAL TRANSFORMATION • Increase collaboration across departments • Keep your deployments nimble and repeatable • Reduce cost on development and operations AUTOMATION IS A KEY ENABLER OF VALUE CREATION & MANDATE BALANCING FOR A CIO. CIOs ARE ADOPTING AUTOMATION IN A BIG WAY Why Automation? Limited scalability of People Scripting is fragile Processes are complex Knowledge does not transfer easily of IT spend is on people of enterprises automate using scripts automate processes of companies do application development completely manually 41% 75% 17% 42% 44% test completely manually
- 11. COLLABORATE
- 12. BRILLIO – AUTOMIC RELATIONSHIP • Automic COE with trained Engineers on Automic V10 & 11 • Established Automic LAB for ARA and ASO • Well developed ARA capability in alignment with Brillio DevOps framework • Pre-Built Integrated Service Management + Automation capability using Service now and Automic ( ARA & ASO) • Developing Automation solutions on Business and IT Ops analytics Automic enables Brillio’s automation solutions in our clients Digital transformations Dev to Ops: Application Release Automation •Automate the production release •Enforce weekly Release Window •Remove deployment errors •Integrated with SCM, Build & Test Automation and Deployment automation tools Request to Provision: Self Service Automation •Self service request portal with pre-defined request templates •Manage request lifecycle •Support for VMware and Microsoft Hyper- V, Cloud •Integrated with ITSM Tools Trouble to Resolve: Ticket & Remediation •Extract ticket information from Service Now •Diagnose cause based on known errors •Remediate if known error, else update ticket and hand back to Service Desk •Validate successful fix •Update and close ticket in Service Now Maintain to Optimize: Job Scheduling •Supports for all platforms – UNIX, Linux, Windows, IBM z/OS, SAP, Oracle, etc •Central management through single pane of glass •High performance and highly scalable •Proven migration support, expertise and tools Brillio Automic Solutions
- 13. Reach out to us – devops@brillio.com Thank you