Successful Deployment of Robotics Process Automation
0 likes198 views
The document discusses the evolution of Global In-house Centers (GICs) in India from cost-driven operations to innovation hubs contributing to digital transformation and top-line growth. It highlights the impact of robotic process automation (RPA) across various industries, underlining its potential for increasing productivity and efficiency. The text also emphasizes the importance of building automation pipelines and engaging employees to identify opportunities for RPA implementation.
Successful Deployment of Robotics Process Automation
- 1. N OV E M B E R 3 0 , 2 0 1 8 GLOBAL BUSINESS SERVICES CONCLAVE RAJEEV MITTAL Managing Director SuccessfulDeploymentof RoboticsProcessAutomation
- 2. 2 GICs are moving from cost arbitrage to value creation Transactional Skills Low operation cost / Cost Arbitrage Large Centers GICs established before 2010 GICs established between 2010 - 2014 Niche Talent Multi function centers GICs established after 2014 Innovation Hub Center of Excellence Increase in Scope of services delivered Digital Transformation Competency Building Top Line Contribution IP Creation Strengthen Ecosystem Connects Transformation Charter Emerging Market Focus • GIC centers in India focus on contributing directly to the HQ’s business. From being an operations and delivery center, GICs are now transforming into Innovation Hubs • Indian GICs are enabling digital transformation and continue to leverage the digital ecosystem in India • India centers are converging into Centers of Excellence. India’s ecosystem has matured to an extent that it is currently home to more than 100 Centers of Excellence across industry verticals and capabilities • GICs established between 2010 and 2014 were predominantly focused on creating multiple functions in the India centers by leveraging the talent in the tier II cities • Cost arbitrage and low cost talent were the driving factors for most of the MNCs to setup their GIC
- 3. 3 Disruptions are driving up the digital transformation in GICs L L M L L H M L Task Automation Process Automation Enterprise Orchestration Rule Based Automation Cognitive Automation Simplicity of Development & deployment Process knowledge and supervised/ unsupervised Robots AI with Human in the Loop/ Sophisticated orchestration of enterprise systems
- 4. 4 True Enterprise RPA Domains with maximum impact of RPA Banking & FS 38% Telecom 13% Healthcare 10% Retail 9% Manufacturing 7% Government 4% Travel & Hospitality 4%
- 5. 5 True Enterprise RPA ROI land grab Bonus territory Back burner Tread carefully Insurance claims award Customer-sensitive exception management Check approvals New loan product blitz Patient data integration. Fraud chargeback processing Automated branch risk monitoring FOI requests Financial planning & analysis Internet application processing Low risk arrears review Excess transaction approvals Automated marketing campaigns Regulatory and compliance reporting Market research Order management Proactive customer service BPO labor arbitrage offset Customer communication Self-service automation Customer complaints automation Licensing and registration Business account onboarding Unstructured content transformation Transaction duplication Direct debit cancellations Document validation and categorization QA / application testing Address & customer account updates RISK&CHANGEMANAGEMENTHIGHLOW COGNITIVE POTENTIALLOW HIGH Time to Begin Building anAutomation Pipeline The opportunity to apply RPA is broad across every organization. • Prioritize high impact and lowest risk first • Engage employees to uncover bottlenecks and repetitive tasks • Hold brainstorming forums and hackathons • Consider process mining tools • Learn from our community U I P A T H R E C O M M E N D A T I O N S
- 6. 6 True Enterprise RPA “ “ True Enterprise RPA Enterprise RPA is in the top 3 of our technology buckets… along with Big Data. And the synergy there is pretty tremendous. RPA is the greatest source of productivity for GE. RPA is very hot. Where else can you start and get a one-year return on your money. The big success comes when you tie your RPA to your analytics and your RPA analytics to your data science. Eric Lex VP, Intelligent Process Automation Marie Myers Global Controller and SVP
- 7. 7 True Enterprise RPATrue Enterprise RPA ““UiPath underwent security testing, including conducting manual and automated web application security testing on NASA’s high-risk applications. Using a combination of automated and manual testing techniques, UiPath software passed the NIST 800:53 revision 4 standards.” - Paula Wolfe, Chief Enterprise Services Division, NASA UiPathUSGovernmentUsers