Transform vs Disrupt
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The document outlines Olam Group's extensive operations across 70 countries, employing 70,000 individuals and generating $20 billion in revenue from diverse food and agricultural products. It highlights the company's commitments to sustainability, digital transformation, and payroll efficiency through innovative systems and processes. Specific case studies illustrate improvements in workflow visibility and payroll management, showcasing Olam's focus on compliance and operational efficiency.
Transform vs Disrupt
- 1. Number 23 in Fortune ‘Change the World’ The Unilever Global Development Award Singapore Apex Corporate Sustainability Awards Asean Business Awards Olam Group 1 70K Full-time, Seasonal and Temporary Employees 27 Years 70 Countries 47 Products Edible Nuts, Spices and Vegetable Ingredients Confectionery and Beverage Ingredients Food Staples and Packaged Foods Industrial Raw Materials Commodity Financial Services 5segments: $20B Revenue 4.3m Farmers 23K Customers #1 Global Dehydrated garlic supplier Dehydrated onion supplier Cashew supplier Almond grower Originator of cocoa beans Focused supplier of cocoa beans and products Largest FSC® certified tropical forestry concessions #2 Global Coffee supplier Cotton merchant Largest wheat miller in Nigeria and Ghana Rice merchant Largest independent peanut blancher in USA Top 2 manufacturer of tomato paste, MSG seasonings, biscuits, candies and drinking yoghurt in Nigeria Amongst the top 5 grain exporters out of Russia Developing 1 of the largest sustainable palm businesses in Africa
- 2. Olam Global Business Services 2 Work time aligned with Business 6 Platforms 27 Countries Finance Supply Chain People services Risk & Market Compliance B.I (BW, BO,Dashboards) Big Data Analytics 600+ Member team 42% Graduates 41%Post Graduates 17%Cost & Chartered accountants 24X5 Operations (with season support) Uses ECM platform (Paperless Environment) ~$5B Spend managed Per annum for 0.5 Mn Invoices processed ~1 Mn Supply Chain Transactions Processed Per annum 12 + Applications supported 450 + Profit Centers supported > $10B Receipts applied Per annum for 26 K Payroll Transactions processed Per annum 12 K Reports Generated Per annum
- 3. Transform Vs Disrupt 3 Cost Process Efficiency Compliance Control Business Goals Model New ways (digital) Inhouse Outsource Hybrid Tech BPM ECM OCR VBA Practices 6 Ϭ Lean STD Functionalization Cloud Self-service (Mobile or vendor portal) EDA / e-invoicing RPA A.I Analytics ? Scope Cost Outcome Org view Culture Activities Discrete FTE based SLA Service provider Operational (Narrow process) Simple __________________ __________________ __________________ __________________ __________________ __________________ End 2 End Transaction Business Goals One Team Business Knowledge Value add ? Location Far shore Near shore Hub-spoke
- 4. Case Study : iPATS - Digitization 4 Complete visibilityof the workflow at any point of time Digitized inbuilt Approvals Auto reminder sent every 2 days payment tracking part of workflow iPATS - DigitizationPATS iPATS End to End tracking of work items through an easy and seamless workflow solution Multiple modes of receipt of Invoices - Hard copy, Email Invoices are scanned and initiated in iPATS Involves manual intervention for raising query and tracking of reminders Approvals triggered through system Manual tracking of each transaction led to missing information or wrong payment Unique ref # for identification & Traceability of transactions Duplication notification to Initiator sent manually Duplicate notification triggered and mandatory confirmation sought through system from the Initiator End to End tracking of work items is not feasible INVOICE Approvals obtained through mails Query triggered through system < = 2 day Turnaround time > 500 Million US$ 4 FTE’s < $ 1.8 per invoice
- 5. Case Study : Nigeria - Payroll Transformation 5 Head Count Expat >100 Staff >3000 Workers >4000 Total >8000 OUTCOME PAYROLL TRANSFORMATION Data Confidentiality & weak reporting capabilities Multiple Payroll System including Excel Multiple Pay Frequencies/ Pay Runs Over Payment Issues & Payments made outside Payroll system. (Control lapses) Non compliance of statutory regulations New Payroll system “Endeavour – Pay Master” implemented Implemented standard template to capture Payroll Inputs across all entities Process defined to capture all payments & dedns within Payroll to ensure robust controls & 100% stat adherence Redesigned the Payroll Calendar to streamline the different pay frequencies and pay runs Enabled Pay Master to provide all Statutory / Payroll reports 1 System Process Location