Consumerization of IT: when productivity trumps control
1 like699 views
The document discusses the consumerization of IT and how consumer technologies and approaches are influencing enterprise IT strategies. It notes that many employees now use personal devices for work and cloud services are increasingly used for mission critical systems. While consumer approaches can provide benefits like cost savings and flexibility, they may compromise governance and information security. The document advocates for hybrid strategies that utilize consumer technologies where appropriate while still employing enterprise-grade solutions for tasks requiring governance like electronic content management.
![In associationwith: Presented by:
Phil Wainewright
“The Democratization of IT”, Software As Services
What is the democratization of IT?
“Democratization[of IT] has meant givingusers the toolsto
find their own answers to problemsinsteadof leavingthem
dependentonthe availabilityof a limitedpoolof IT experts.”](https://image.slidesharecdn.com/20150624-aiimwebinar-final-150625210510-lva1-app6891/85/Consumerization-of-IT-when-productivity-trumps-control-28-320.jpg)
Consumerization of IT: when productivity trumps control
- 1. In associationwith: Presented by: Consumerization of IT: when productivity trumps control PresentedJune24, 2015
- 2. In associationwith: Presented by: About AIIM AIIM is the Global Community of Information Professionals AIIM believes that the information systems we use at work should be simple, secure, and available anywhere, anytime, and on any device. Our mission is to improve organizational performance by empowering a community of leaders committed to information-driven innovation. Learn more at www.aiim.org
- 3. In associationwith: Presented by: AIIM Presents: Consumerization of IT: when productivity trumps control Host: Theresa Resek Director AIIM Dan Elam Vice President Contoural Steven Duque ProductMarketingManager Intuit QuickBase
- 4. In associationwith: Presented by: Introducing our Featured Speaker Dan Elam Vice President Contoural
- 5. In associationwith: Presented by: BYOD Brought Consumers to the Enterprise • 80% of employeesuse personaltechnology for businessuse • 53% of organizationsofficially condone BYOD • Nearly 80% of organizationsuse virtual desktops • 40% of employeesconsider theability to use personaldevicesat work very important • 63% believeBYOD positively influencesemployees’ view of the company • 43% of executivesbelievethat ability to work offsite/on travelis a main driver of BYOD Source: TrackVia
- 6. In associationwith: Presented by: Pros and Cons of Consumer-Driven Approaches PROS CONS “My textmessages are more importantthan your governance” PIA for IT after the fact IT Cost Savings OperationalFlexibility Lower Productivity Public infrastructure(cloud) is often much better IT staffcan’tknow every technology nuance Consumers now set IT trends & can deploy faster InformationGovernance (Managementand Audit)
- 7. In associationwith: Presented by: “Mega Players” are accelerating • Google uses a consumer-based approach to support enterprise, but at a huge cost in terms of privacy and controls • Amazon AWS provides infrastructure to enterprise if IT gives up the data center (grew out of serving consumers) • Microsoft Azure aggressive vs. AWS • Microsoft is using traditional enterprise technologies in a consumer-oriented approach (Office 365, Microsoft Live, Skype, etc.) • Apple basically ignores the enterprise
- 8. In associationwith: Presented by: Mission-Critical Now Lives in Cloud • Salesforce • ADP • Intuit • VOIP • Numerous government applications • ECM • Cloud is the only realistic choice in some situations
- 9. In associationwith: Presented by: Why ECM is Different • ECM is about process • Governance is critical for organizations, not consumers • ECM is used either for costs or governance • Consumer-based approaches (free/cheap) cannot be optimized for the enterprise • Enterprise requires features that are not cost-effectivefor consumer-based approaches • Can’t get the same productivity • Governance is almost completelyignored
- 10. In associationwith: Presented by: Hybrid Strategies Consumer Enterprise Mobile ECM Web Hosting Records Management Email User Security Remote Access Collaboration Social Media Communications Big Data Line of Business
- 11. In associationwith: Presented by: Strategic Planning with ECM • Cloud must be a part of strategy – Lower hosting costs – Improved performance – More green • Low-end consumer approaches usually make governance harder – Inconsistent processes – eDiscovery – Control of information • Classic on-premise ECM still probably best for huge enterprise implementations(consider AWS, Azure, etc.)
- 12. In associationwith: Presented by: Mid Tier ECM • Great benefits from using mid-tier ECM cloud platforms • “Mature” platforms with developmenthooks, workflow, etc.: – Functionality – Productivity – Lowest operational risk (governance) • Established cloud vendors are lower cost than in-house • Better security • Greater scalability • Much faster deployments
- 13. In associationwith: Presented by: Summary • Consumers are changing IT strategies • Clouds as infrastructure are inevitable • User-centric processes must not use consumer-based approaches • Enterprise-class technologies for governance • Hybrid approaches will usually yield most benefits
- 14. In associationwith: Presented by: Thank You Dan Elam Vice President delam@contoural.com 804-677-4467
- 15. In associationwith: Presented by: Introducing our Sponsor Speaker StevenDuque Product Marketing Manager
- 16. In associationwith: Presented by: Trends Shaping How You Do Business Digital Transformation CitizenDevelopment Democratizationof IT
- 17. In associationwith: Presented by: DIGITAL TRANSFORMATION
- 18. In associationwith: Presented by: What is digital transformation? “As we enter the next evolutionof IT, we’re at a point where industrial age business processes, and even Internet-era business processes, can be completely rethought and redesigned.” Nicholas Evans, “CIO considerations for digital transformation in 2014”, Computerworld.
- 19. In associationwith: Presented by: 61% Ned May & Phil Fersht, “Disrupt or be Disrupted: The Impact ofDigital Technologies on Business Services”. of enterprise buyers believe that the new wave of digital technologiesis fundamentally changing the way entire industries will operate +
- 20. In associationwith: Presented by:
- 21. In associationwith: Presented by: We used to have to walk around and collect signatures, and things would get lost in translation between different departments. Now, all the departments can look in one screen and see exactly what's going on without it getting lost. RICH BUCKLEY,VP OF OPERATIONS
- 22. In associationwith: Presented by: CITIZEN DEVELOPMENT
- 23. In associationwith: Presented by: 80% IBM Center for Applied Insights, “Raising the Game: the IBMBusiness Tech Trends Report”. of leading enterprises said they are turning to citizen developers for innovationin app development
- 24. In associationwith: Presented by: What are Citizen Developers doing? 30% 25% 25% 20% Skills Transfer/Training Project Execution Product Development IT Directions/Decisions IBM Center for Applied Insights, “Raising the Game: the IBMBusiness Tech Trends Report”.
- 25. In associationwith: Presented by: #EMPOWER2015
- 26. In associationwith: Presented by: Speed of development is critical for us. The fact that we don't have take the changes that we want to make to an application that we'rerunning through an IT department, that we can let our employees make those changes themselves, is critical to maintaining our ability to deliver and deploy products quickly for customers. MATT EASTERLIN,COO
- 27. In associationwith: Presented by: DEMOCRATIZATION OF IT
- 28. In associationwith: Presented by: Phil Wainewright “The Democratization of IT”, Software As Services What is the democratization of IT? “Democratization[of IT] has meant givingusers the toolsto find their own answers to problemsinsteadof leavingthem dependentonthe availabilityof a limitedpoolof IT experts.”
- 29. In associationwith: Presented by: 81% Of line-of-business workers and 83% of IT staff admit to using non- approved SaaS apps Tony Kontzer, CIO Insight, “Shadow IT's Growing Footprint”.
- 30. In associationwith: Presented by: #EMPOWER2015
- 31. In associationwith: Presented by: What makes a user happyabout QuickBase is the fact that theycan manage the applications themselves.We generallyhave to help them to do the first version of the application.But then theytake ownership of it. FRANCOISTRICOT,CIO
- 32. In associationwith: Presented by: Intuit QuickBase is a low-code platform for rapid application development Digital Transformation CitizenDevelopment Democratizationof IT
- 33. In associationwith: Presented by: Interested in QuickBase? Let’s Talk. quickbase.intuit.com/contact-us Contact Us Schedule a 15 min. meeting Email signature link
- 34. In associationwith: Presented by: QUESTIONS?
- 35. In associationwith: Presented by: AIIM Resources www.aiim.org/research Download AIIM Studies
- 36. aiim.org/training • EnterpriseContent Management Improve customer and staff engagement, ensure compliance, and automate business processes. • Business ProcessManagement Map, design, and automate operational processes for your organization using a combination of strategies, change management, and technologies. • Taxonomy & Metadata Optimize navigation, findability, and information discovery through content classification. • InformationGovernance Create an information accountability framework that reduces costs, manages risk, and optimizes value. • Managing Records& eDiscovery with SharePoint 2013 Manage records, ensure compliance, and prepare for civil litigation requests. • Electronic RecordsManagement Know what to keep and what to discard as volume, variety, and velocity of digital information intensifies. AIIM Training
- 37. In associationwith: Presented by: Connect with AIIM As the Global Community for Information Professionals, join us here • AIIM’s Resource Centers – www.aiim.org/resource-centers • AIIM's Blogging Community – http://community.aiim.org • LinkedIn Group – www.linkedin.com/groups/AIIM-Global-Community-Information-Professionals-3698 • Twitter – www.aiim.org/Connect/Twitter • Facebook – www.facebook.com/aiimcommunity • Digital Landfill – http://info.aiim.org/digital-landfill
- 38. In associationwith: Presented by: Enterprise Content Management (ECM) Business Process Management (BPM) Capture & Scanning Collaboration Content Analytics Electronic Records Management (ERM) Information Governance Search SharePoint Taxonomy & Metadata Web Content Management Access Industry Tutorials, Research, Webinars, and Expert Advice Blogs – all in one place Visit aiim.org/resource-centers AIIM Resource Centers
- 39. In associationwith: Presented by: Survey and Feedback To take our Survey, click on the link in the Resources tab at the bottom of your screen. Tell us how we did today, and offer suggestions for topics of future events.
- 40. In associationwith: Presented by: Upcoming Webinars July 8th To Err Is Human, To Recover Quickly Is Heroic July 15th The Flavors of SharePoint: Which is right for you? Register Today at www.aiim.org/webinars View our library of Webinars On Demand www.aiim.org/WebinarsOnDemand