An Intro to Resolver's Incident Management Application
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The document provides an overview of Resolver's incident management application, highlighting its integrated risk management framework designed to enhance organizational preparedness and response by breaking down silos between departments. It discusses the application's features, benefits, and improvements, including streamlined incident reporting and enhanced data accuracy for better risk awareness. The roadmap emphasizes ongoing development to ensure quick adaptation to a changing risk environment and promote collaboration across user types.
An Intro to Resolver's Incident Management Application
- 1. An Intro to Resolver’s Incident Management Application
- 3. Hello! I am Jamie Burr Application Manager at Resolver jamie.burr@resolver.com
- 4. And, I am Daryn Duliba Solution Consultant at Resolver daryn.duliba@resolver.com
- 6. AN INTEGRATED PLATFORM JOURNEY 2017 Prototyping of Use Cases including ESRM and Security Audit Evolution of new IRM base model Acquisitions in the space of Business Resilience and Information Security 2018 Focus on complimentary applications instead of point solutions. 2016 New platform has initial release. Point solutions initiated on Risk Management, NERC Compliance, ,SOX, Internal Audit, Loss Prevention, Workplace Threat Assessment
- 7. The Integrated Risk Management (IRM) framework is Resolver’s vision for an end to end system for all risk focused applications allowing organizations to break down the silos of internal departments and teams and provide a continuous feedback loop from what is impacting the organization to how we can be better prepared and protected for the future. INTEGRATED RISK MANAGEMENT Analyze Incident Report InvestigateResponse INCIDENT MANAGEMENT MonitorAudit Risk & Regulation Incident Report Investigate SECURITY RISK MANAGEMENTRISK MANAGEMENT Monitor Policy & Control Risk & Regulation
- 8. Purpose-Built Each application embraces a targeted user journey for the Industry and/or Business line that is embracing it. Rotated screens of all Applications INCIDENT MANAGEMENTCOMPLIANCE MANAGEMENTRISK MANAGEMENTINTERNAL CONTROLINTERNAL AUDITINFORMATION SECURITYBUSINESS CONTINUITY
- 10. Pains LACK OF HOLISTIC VIEW Not knowing how particulars of incidents are related to others can lead to missed opportunities to provide best possible response to situations, or for proactively managing incident count. Where am I at risk most? FEELING OF FRUSTATION When reworking inconsistencies and inaccuracies in incident reports and collateral. Let’s get it right the first time, and have the type of incident drive the logical presentation of relevant data. INSUFFICIENT TIME Submission and creation forms take too long to fill out based on who is tasked with doing it in the field. Data entry needs to be quick and to the point without any training needed.
- 11. Gains INCIDENT-CENTRIC INVESTIGATIONS Investigators can share outcomes and findings, track time spent on tasks, document evidence collected, and record interviews conducted. IMPROVED ACCURACY OF INCIDENT CAPTURE Documenting the Who What Where When in an easy to follow, streamlined, and guided approach, from any source or incident type. RISK AWARENESS & CULTURE Better understanding of the relationship of incident data to your risks – enabling you to make data-driven decisions and investments to further reduce your organization’s security risk. SITUATIONAL UNDERSTANDING Related people, places, and incidents create a network to enable quick and effective identification of trends. WITH SECURITY RISK APPLICATION
- 12. RISK AND COMPLIANCE PROFESSIONALS INFORMATION SECURITY PROFESSIONALS CORPORATE SECURITY PROFESSIONALS How Incident Management Helps… • Detailed Risk/Loss Event Capture • Privacy Violation reporting • Insider Threat reporting • Event Root Cause Analysis • Automated KRI based on Incident Frequency • Privacy Breach Tracking • Prioritization and investigation of events of interest • Contain damage of an incident • Orchestrate a coordinated cross- departmental incident response • Standardized Incident Capture • Multiple portal designs for targeted audiences • Flexible form design based on Incident Classification • Document all investigative activities related to an incident including chain of custody • Isolate trends in physical security risks
- 13. FEATURE UPDATE & DEMO
- 14. Incident Management - Feature Overview INCIDENT REPORTING Flexible Portals. Dynamic Triage. Simple Capture. REPORTS & METRICS By Location. By People. By Risk. INCIDENT INVESTIGATION Evidence. Root Cause. Industry Use Cases. SECURITY RISK Location and Asset Profiling. Security Risk Identification. Risk Dashboards. WITH SECURITY RISK APPLICATION
- 15. Use Cases Physical Security Brand Protection Loss Prevention Internal Fraud Incident Types have use cases built into their definition for easy deployment
- 16. ROADMAP
- 18. DASHBOARD REPORTS Choose a report and have it be your primary dashboard. Flag key incidents and have them front and center. REPORT IMPROVEMENTS Polished presentation of detailed incident reports with related involvements. LISTS AND VIEW IMPROVEMENTS Detailed filtering and Sorting within critical views, including photo and card display - ideal for BOLOs COMMAND CENTER Command Center product (Dispatch) integrated with Resolver’s platform Q3 Q3 Q4 2019June All information is confidential and subject to change. CASE & THREAT MANAGEMENT Major release of Industry better practices around investigative cases and threat analysis Incident Management: The Road Ahead
- 19. Platform Goals 2018 Reduce Time and Cost to Deliver Software to Customers Fast, efficient migrations and/or application expansion. Visualize a Changing Risk Environment Over Time Phase III of Assessments: Data that tells a story and supports cross organization decision making. Minimize Efforts to get Board (or meeting) Ready Clean, concise, branded. Reduced time and effort to prepare shared reports. A Tailored Experience to You - Personalization Continuously tailored experience based of previous behavior. Efficient and Supportive Communication that inspires Collaboration Software that encourages collaboration and clear communication between all user types. All information is confidential and subject to change.
- 20. MIGRATIONS
- 21. IM Application Standard Incident Management App with minimal changes. Standard migration of PSV data into the App. IM + More Incident Management Application and migration, along with blueprinted adjustments. IM + ERM IM Application with standard migration, plus ERM Application (not ESRM) Full Redesign Fully custom configuration from the ground up. PERSPECTIVE MIGRATION PATHS PSV to IM Application