An introduction to Zen 6 - integrated network and customer experience analytics
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Zen 6 is an integrated network and customer experience analytics application designed for communication service providers (CSPs) to centralize network and customer data. It features automated fault handling, individual subscriber performance analysis, and enhanced visualization tools to improve service quality, customer satisfaction, and operational efficiency. By consolidating various tools into one platform, Zen 6 helps CSPs reduce costs and improve key performance indicators like mean time to repair (MTTR) and net promoter scores (NPS).
An introduction to Zen 6 - integrated network and customer experience analytics
- 1. An introduction to integrated network and customer experience analytics in Zen 6 Introducing Zen 6
- 2. 2 | SysMech Introducing Zen 6 Introducing Zen 6 Zen 6 is an end-to-end network analytics and automation application that gives CSPs the ability to integrate their network and customer experience data in one centralised tool. Understand customer experience by auto- correlating probe data with network performance metrics and layering with NPS. Improve MTTR by automatically alerting on which part of the value chain is causing a service degradation. Reduce OPEX & CAPEX by consolidating legacy tools and support contracts into one centralised platform.
- 3. New Features Cross domain customer experience analysis
- 4. 4 | SysMech Network experience is now more important than ever Cross domain customer experience analysis As CSPs margins are becoming continually squeezed, customer satisfaction is becoming more important than ever. CSPs need to: Attract new customers through superior coverage and new services Delight existing customers with the best quality service Reduce complaints by ensuring network consistency and availability Rapidly fix issues to maintain a high NPS
- 5. 5 | SysMech NEW! Combined network performance and NPS analysis Cross domain customer experience analysis Good coverage - Good quality Poor coverage - Good quality Good coverage - Poor quality Poor coverage - Poor quality CSPs can correlate coverage and quality metrics with NPS to understand what customers really care about and then prioritise optimisation efforts.
- 6. 6 | SysMech NEW! Individual subscriber performance analysis Cross domain customer experience analysis CSPs can improve MTTR by immediately seeing which frequency and individual towers are causing poor quality, or coverage for an individual subscriber or group.
- 7. New Features Enhanced fault handling
- 8. 8 | SysMech Automation and prediction are now essential Enhanced fault handling With an influx in data without an influx in staff, CSPs need automation and prediction to successfully manage the network. Zen allows CSPs to: Combine their performance management and fault management tools into one central solution. Create savable alarm filtering definitions to meet the varied responsibilities of an operational team. Use alarm reduction and automation to optimize resources available.
- 9. 9 | SysMech NEW! Network equipment status visibility Enhanced fault handling Users get up to the minute network equipment status visibility. Alarms can be acknowledged and actioned directly within Zen, and correlated with performance data.
- 10. 10 | SysMech NEW! Automated alarm reduction functionality Enhanced fault handling Alarm reduction significantly reduces low level alarms appearing in the alarm handling window, instead, just showing the primary major alarm to which the low level alarms are associated, delivering measurable time savings!
- 11. New Features Upgraded visualisation & self monitoring
- 12. 12 | SysMech NEW! Visualisation upgrades & faster speeds Upgraded visualisation and self-monitoring Zen 6 delivers upgrades to analytical forecasting making it easier for CSPs to answer more questions and explore new scenarios. Users can also experience faster view and dashboard load times with Tableau 9.3 performance enhancements. New map data, including postal codes for 42 European countries, helps CSPs conduct geographical analysis with less effort and the most current information.
- 13. 13 | SysMech NEW! Self-monitoring functionality Upgraded visualisation and self-monitoring CSPs can improve system availability and optimise performance with Zen’s self- monitoring functionality. Automatically get alerts to abnormal data loading, or low disk space.
- 14. To see the benefits of Zen 6 first hand arrange a demonstration today Book your demo today +44 1189 332 220 sales@sysmech.co.uk www.sysmech.co.uk