Trak eye intro
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This document describes TrakEye, a field service management solution that provides real-time location tracking of field resources, automated case reporting and resolution, and field data analytics capabilities. The solution uses a mobile app and GPS devices to manage and monitor field agents and vehicles. It allows field agents to report issues with photos and videos, assigns cases to the closest available agent, and enables supervisors to monitor agent activity and track field assets on an interactive map. The cloud-based solution securely stores and analyzes field data to optimize routing and resource allocation.
Trak eye intro
- 1. Business Transformation AcceleratedBusiness Transformation Accelerated Real-time Field Tracking & Optimization Location-aware Resource Tracking | Field Asset Management Field Data Analytics
- 2. Business Transformation Accelerated About TrakEye 2 TrakEye is an end-to-end automated and optimized, real- time, location-aware field solution for Telecom Operators, Internet Service Providers, Cable Operators, and others with field workforces Field Resource Tracking and Control Case Reporting and Resolution On-Field Activity Monitoring Field Asset Mapping & Management Agile, Data driven & Cloud Based Data Security & RBAC
- 3. Business Transformation Accelerated 3 Field Resource Tracking & Control Mobile application for the field agents GPS devices for the vehicles Manage and monitor field resources from mobile & web • Real-time and rule based tracking • Intelligent notifications based on the deviation from the assigned geography & task progress • Assign issues based on the agent availability in that geographical location
- 4. Business Transformation Accelerated 4 Case Reporting & Resolution Patrolling agents can report issue from where observed with live image updates Capture case geo location automatically Auto select the issue based on the past trend View and Update assigned tasks from mobile app from field “Find near-by agent”: assign case to the closest available agent
- 5. Business Transformation Accelerated 5 Field Activity Updates & Notifications Plan routes, based on Issue priority and geographical location Auto alerts from in-app and SMS notifications based on rules Enable on-field personnel to analyze , update , search for resolutions and fix it Update the progress of the issue with photos, videos and text in the context of the issue resolution
- 6. Business Transformation Accelerated 6 Field Asset Mapping & Management Track & Manage field assets efficiently Map field assets using mobile devices or manual mapping View all assets on map by type or geography Define asset properties by color, image, and type for greater distinction on asset dashboard
- 7. Business Transformation Accelerated 7 Data Security & Access Control Role based access control Role and Sub-ordinates Access logic Access data through APIs only Hosted on proven secured cloud Secured timely Data backup
- 8. Business Transformation Accelerated 8 Configurable SaaS Solution Enables configuration changes to define organization specific variables Admin can edit/modify these configurable entities anytime Minimized dependency on Tresbu support Scalable to any number of users Ready to use solution
- 9. Business Transformation Accelerated 9 Data Driven | Cloud-based Cloud based SAAS application Open application with API’s to integrate with the service providers issues tracking system Data driven application : Based on the past trend of resolutions and it will proactively propose most likely solution Management dashboard Live Monitoring of the agents on the field (Active, Idle, Inactive) Daily, weekly & monthly reports for field activity data Distance travelled and route mapping for field agents Mapping of the assets and its geo-location using the mobile device (Cabling routes etc)
- 10. Business Transformation Accelerated 10 TrakEye Advantages One stop application for all the field issues integrated with numerous tools and applications1 Availability of data in real time for decision making and field resource efficiency monitoring 2 Remove dependency on field agents for historical data 3 Integrated platform for optimized field resources management 4 Android & IOS Ready5 Third Party Integration6
- 11. Business Transformation Accelerated 11 Select Case Study Field Sales/Service Agent The telecom service industry (hardware technicians & maintenance staff) for ISPs and TelCo’s in India is very disorganized. It relies on manual co-ordination between supervisors and field technicians, including ticket tracking in excel sheets, & updates based on phone calls, often struck in the traffic and loosing time for fixing problems , and at risk of loosing location based competencies when a technician leaves the company. While assigning field issues, competency algorithm enables the competency to be distributed across the team members automatically resulting in uniform competency. Additionally, a geo-fenced system for field technicians that notifies them whenever a service (installation request) or ticket (repair request) is created in their area of operation, with configurable SLAs to ensure important issues receive timely attention from all the stakeholders. The exact location of the problem occurrence is presented to the field agent, using Google Maps, in the issue itself so that they spend no unnecessary time searching for the location. A tree style hierarchical organization can be quickly setup, with each branch in the tree governing different geo-fences. Results Field personal are more knowledgeable and are enabled with meaningful data to solve field problems and enabling them to reach the field location quicker resulting in 15%~20% productivity improvement. Uniform competency across the team members through automatic process de-risks loosing competency and the organization is more innovative. Routing the field personal in the context of field issues, SLA's and priorities, enables the field personal to travel less distance to solve same problems resulting in efficiency. Problem Challenge Creating a system that automates large parts of the workflow for field technicians, with timely updates & escalations to supervisors. Other features include analytics for visualizing detailed trends, like frequent problem locations, equipment, & even personnel and making the field personal more knowledgeable to fix the issues in less time. Solution Mapping all the assets with the detailed list of issues re-solved and enabling the data for proactive and preventive maintenance in the context of the location and customer makes the field personal more knowledgeable and enabling him to reach reported location faster will help field personal to resolve the problem quicker.
- 12. Business Transformation Accelerated 12 Partners & Credentials Partners Platforms App / OS
- 13. Business Transformation Accelerated 13 Marquee Customers
- 14. Business Transformation Accelerated 14 Free Consultation THANK YOU contact@tresbu.com 408-508-5533