Analyzing ppt 3 1-18 [autosaved] 2

Editor's Notes

• #2: Good Afternoon, And welcome to The Process of Instructional Design training with a focus on the first process, Analysis. My name is charlotte Johnson with the learning connection. . I have over 10 years experience in learning and development working in both capacities of trainer and instructional design. I have a passion for L & D and believe that when companies use a systematic approach for L & D the results are very rewarding. . So before we begin let’s do some introductions. Please give me your name, your position with Go Phone Mobile, and something that you want us to know about you (HR appropriate please) Everyone should have a print out with the slide presentation to take notes if you would like. We encourage you to ask questions during the presentation
• #4: By the end of this course your should be able to Read bullets from slide
• #5: The Analysis phase is the most important part of the Instructional design process. A needs analysis is the process of gathering important information to ensure you are meeting business objectives and goals. NOTE: For the purpose of this example you now are instructional designers working for the Learning connection. You have contacted by GoPhone Mobile with request to assist them with declining customer satisfaction surveys
• #6: How many of you are familiar with the ADDIE model for L & D? The term ADDIE is an acronym. It stands for Analyze, Design, Develop, Implement, and Evaluate. It was developed by the Florida State University in 1975. There are many different types of Instructional Systems Designs out there but almost all of them are based on the ADDIE model. So Once we identify that a training need exist in order to ensure that business goals and objectives are met a systematic process must be followed. There are 5 steps to the instructional process. Each step having it’s own purpose. Analyze Involves identifying the business objectives and what needs to be produce to meet those objectives. This stage is commonly referred to as the Needs Assessment stage 2. Design After the needs have been assessed the next phase is the design stage. Think of this phase as the story telling phase where an Instructional Designer put the vision into a story board format to ensure that it meets the overall business objectives. This stage is very important as you would not want to get all the way to completion just to find out that you missed the mark on meeting the client’s overall business objectives by producing something that is not functional 3. Development The development stage involves bring the storyboarding to life in the form of an instructor led training or elearning course. 4. Implement Next is putting the training into use by delivering it to the end user. 5. Evaluate Involves the testing stage to find out if there was a return on investment. Did the training meet the overall business objectives So all stages of the ADDIE model plays a crucial part in the instructional design process. What do you see as the advantage for using the ADDIE model? Let’s focus on the first phase of the process Analysis
• #12: The Analysis phase is the most important part of the Instructional design process. A needs analysis is the process of gathering important information to ensure you are meeting business objectives and goals. NOTE: For the purpose of this example you now are instructional designers working for the Learning connection. You have contacted by GoPhone Mobile with request to assist them with declining customer satisfaction surveys
• #13: Let’s look at why we use the analysis phase. Why is it necessary. The analysis phase is your road map to effective instructional design. It’s the difference between getting it right and getting it wrong at first time.
• #14: Let’s look at what the analysis stages is? There are 3 types of Needs Assessment that may be performed and are often times interchangeable depending on the needs of your client. What I mean by that we may start out thinking that we need to do a performance analysis but after doing discovery determine that we need a process analysis or both. Performance Analysis are used to evaluate performance and mainly used when there are performance deviancies'. They look at the actual performance and compare it to the desired performance. Process Analysis are used to evaluate a process. Determines how to improve, streamline, or adopt new performances. Business Performances are used to determine the business needs of an organization. Usually when the client knows what business objectives and goals are desired but they have no clue as to what they need to get there. Many times starting with little or no existing resources and looking to you for guidance. In the next slide let’s look at a scenario to put things into perspective using the analyzing process
• #15: There are 3 types of Needs Assessment that may be performed and are often times interchangeable depending on the needs of your client. What I mean by that we may start out thinking that we need to do a performance analysis but after doing discovery determine that we need a process analysis or both. Performance Analysis are used to evaluate performance and mainly used when there are performance deviancies'. They look at the actual performance and compare it to the desired performance. Process Analysis are used to evaluate a process. Determines how to improve, streamline, or adopt new performances. Business Performances are used to determine the business needs of an organization. Usually when the client knows what business objectives and goals are desired but they have no clue as to what they need to get there. Many times starting with little or no existing resources and looking to you for guidance. In the next slide let’s look at a scenario to put things into perspective using the analyzing process
• #16: There are 3 types of Needs Assessment that may be performed and are often times interchangeable depending on the needs of your client. What I mean by that we may start out thinking that we need to do a performance analysis but after doing discovery determine that we need a process analysis or both. Performance Analysis are used to evaluate performance and mainly used when there are performance deviancies. They look at the actual performance and compare it to the desired performance. Process Analysis are used to evaluate a process. Determines how to improve, streamline, or adopt new performances. Business Performances are used to determine the business needs of an organization. Usually when the client knows what business objectives and goals are desired but they have no clue as to what they need to get there. Many times starting with little or no existing resources and looking to you for guidance. In the next slide let’s look at a scenario to put things into perspective using the analyzing process
• #17: The Analysis phase is the most important part of the Instructional design process. A needs analysis is the process of gathering important information to ensure you are meeting business objectives and goals. NOTE: For the purpose of this example you now are instructional designers working for the Learning connection. You have contacted by GoPhone Mobile with request to assist them with declining customer satisfaction surveys
• #18: First thing is we need to find out what their business goals and objective are. Business objectives and goals are desired outcomes that are measurable and often linked to the profitability of the company. KPI’s (Key performance Indicators) Examples of bad business goals Getting employees trained by end of second quarter. Why: Training itself is not a business goal. It is a means to achieve a business goal. Example of GOOD business goal After asking additional questions we discovered that their customer satisfaction rating has decrease from 95% to 80%. This is called the business objective or goal. But we still don’t know the cause of this issue. In order to determine the cause of why this happened we need some additional information. Send your client the Training request form at this point to complete so that you can start the process of information gathering.
• #19: The Analysis phase is the most important part of the Instructional design process. A needs analysis is the process of gathering important information to ensure you are meeting business objectives and goals. NOTE: For the purpose of this example you now are instructional designers working for the Learning connection. You have contacted by GoPhone Mobile with request to assist them with declining customer satisfaction surveys
• #20: Often times decline in production could be a result of flawed processes or inadequate processes. When doing research it is important for you to also review the process of how the task are performed. Processes may need to be streamlined or improved. Example Customer service Rep at GoPhone Mobile may need to access several screens to complete a task which is slowing down production causing customer complaints