Andrew Jones - Professional Reference
- 1. Nyree Overfield Service Delivery Manager Ordyss Level 1, 39 Sherwood Road Toowong, Qld 4066 July 27, 2016 To whom it may Concern: Andrew Jones has been employed with Ordyss for just over 12 months, initially in the capacity of a level one Service Desk Support Analyst across a multi-client managed services. Although new to the IT support employment Andrew quickly proved that with a bit of support and direction he was capable of much more than just providing basic level one support. As a managed services provider it is essential to ensure support provided to a client base is at a superior level, this came naturally to Andrew. Andrew is an intelligent, compassionate and technically apt individual and as such was promptly placed within a client site to provide onsite support which ranged from SOE imaging through to providing support to cloud based products such as office 365. Andrew thrives on challenges and is always the first person to offer assistance to other service desk team members. Because of Andrew’s nature and determination to provide stellar customer service he was tasked with solely supporting a new client which involved learning a new support model and client in house systems all of which was done so with ease. As the Service Delivery Manager it has been an absolute pleasure to see Andrew grow technically but most importantly in confidence over the last 12 months. As a manager the rare mix of technical abilities and superior customer skills in a person is few and far between, I wish Andrew well with all of his future endeavors as he is an asset to any company that hires him. If the opportunity arose for me within another company I would most definitely employee Andrew again in an instant. If you would like to further discuss Andrew Jones’s skills and work ethic please feel free to contact me on 0417 532 479. Sincerely, Nyree Overfield Service Delivery Manager